Provet Cloud alternatives: which vet software to pick, and how to switch
Five destinations, one for each reason to leave, and an eight-step migration plan.
The short answer: IDEXX Neo if you run a small practice and want a published monthly price, ezyVet if you run a hospital or a multi-site group tied to IDEXX labs, Digitail if AI note-taking and a client app matter most, Covetrus Pulse if you want a large North American vendor behind you, and Shepherd if you want per-doctor pricing like Provet's, with the migration price published. One thing to know first: the spreadsheet export you can run yourself covers clients and patients, not the full medical history. You request that from Provet, and you request it before you give notice. We compared these five systems on what matters to a practice that is leaving, in 2026.
The ranking is editorial: a sponsored placement is always flagged on its card, and no affiliate link changes a rating.
Why practices move off Provet Cloud
Provet Cloud does some things well. It runs in any browser, it is highly configurable, and users rate its API (the connection other software uses to read and write your data) among the best in veterinary software. Nordhealth, the Finnish company behind it, claims more than 3,000 clinics and 150+ integrations. People leave for other reasons: clicks, speed, the lack of an offline mode, and a bill that grows with add-ons. These six come up most in user reviews.
Too many clicks for simple tasks
The most common complaint: a cluttered interface, several clicks for routine work, and lab results that are not always easy to find. Provet has replied publicly that it is working on the clicks. In an exam room, every extra screen costs time, and across twenty appointments a day it adds up.
Slow at the wrong moment
Several users describe the software as often slow, and ask for a clearer, faster search. A browser-only system also depends on your connection. At the front desk, with three clients waiting, a record that takes seconds to open is noticed by everyone.
No offline mode
There is no app you can use without a connection. For a city clinic with solid broadband, that rarely matters. For an ambulatory or large-animal vet working on farms with patchy signal, it does: no signal, no record.
Platform fee plus per-vet pricing, plus add-ons
Provet charges per active vet on top of a platform fee: on Core (one location) it is $249 a month with one vet included, then $99 per extra vet. Pro, for multi-site practices, is $299 plus $129 per vet. The AI scribe add-on costs $40 per seat per month. Users sum it up as the cost, plus all the add-ons that cost more.
A heavy onboarding
New practices say they needed a lot of help and training at the start. Provet's own plan reflects it: most clinics go live in 8 to 12 weeks, with an onboarding manager and weekly calls. Thorough, yes. Long, too, for a three-vet practice.
Ticket-based support
Support runs through tickets, and some users find replies slow. Reviews are split, and others rate the service highly. A dedicated customer success contact comes with Pro, and a written SLA (guaranteed response times) only with Enterprise, which is quote-based. Check what your next vendor commits to in writing.
You're leaving because… go to…
The right Provet Cloud alternative depends on what is pushing you out. Usually one line fits. Each card jumps to the full profile below.
$273 a month for 3 users on the US price list.
You run a hospital or a multi-site groupezyVet100+ integrations, IDEXX lab link, 24/7 support.
You want AI to write your notesDigitailAI note-taking and a client app small clinics like.
You want a big vendor and a long-term roadmapCovetrus PulseThe cloud PMS review sites list first against Provet.
You want the full cost, migration included, in writingShepherd$349 a month for one doctor, staff free, migration priced at $2,475.
Your lab work goes mostly to IDEXXezyVet or IDEXX NeoBoth are IDEXX products with a direct lab link.
Provet Cloud alternatives, one by one
For each system: why move to it, who it fits, its limit, how to migrate from Provet Cloud, and what it costs. Prices are the ones vendors publish in 2026. When a vendor does not publish a price, the card tells you how to get a quote, with no made-up number.
IDEXX Neo: simple cloud software with a price you can read
Best published price for small clinicsWhy move to IDEXX Neo. Neo is IDEXX's lighter cloud PMS, built to be simple, with data conversion its users describe as easy. In the US, IDEXX lists $273 a month for 3 users, then $18 per extra user and $125 per extra location. That is a number you can budget before a sales call.
Who it fits. Small and mid-size companion animal practices in North America, especially ones already sending lab work to IDEXX.
Who it doesn't fit. A large hospital that needs deep inventory, reporting and many integrations: ezyVet is IDEXX's answer there.
Its limit. Neo bills by user, not by vet. Provet's staff seats are free, so a clinic with 2 vets and 8 support staff can pay more on Neo than the headline suggests. Run the math with your real headcount. In Canada, IDEXX lists CA$355 a month for 3 users, then CA$26 per extra user and CA$185 per extra location.
How to migrate. Ask IDEXX which Provet tables it converts (clients, patients, history, invoices) and request a test conversion before go-live. Bring your own spreadsheet export so they can check field mapping early.
- Price (US)
- $273/mo for 3 users
- Extras
- $18/user, $125/location
- Best for
- small companion clinics
- Limit
- billed per user
ezyVet: built for hospitals and groups
Most complete for groupsWhy move to ezyVet. ezyVet, also owned by IDEXX, targets the same practices Provet aims its Pro plan at: hospitals, groups and multi-site clinics. It covers records, inventory, billing and reporting, with 100+ integrations, a direct IDEXX lab link and unlimited 24/7 support.
Who it fits. Groups and hospitals that run a lot of lab work through IDEXX and want reporting by site.
Who it doesn't fit. A two-vet clinic. ezyVet's depth means setup and training time, the same thing you may be trying to get away from.
Its limit. It lives inside the IDEXX ecosystem: if you use another reference lab, confirm the integration before you sign. The pricing page says "from $260.50 per month" without stating the unit (per clinic, per seat or per vet), and groups get a quote.
How to migrate. Request a quote from the pricing page and get the billing unit in writing. Compare against your real team: a 3-vet clinic pays Provet $447 a month on Core ($249 + 2 × $99), or $557 on Pro. Make sure history migration is priced in the quote.
- Price
- from $260.50/mo listed; groups on quote
- Support
- 24/7, unlimited
- Best for
- hospitals, groups
- Limit
- tied to IDEXX
Digitail: AI notes and a client app
Strongest on AIWhy move to Digitail. Digitail is a cloud PMS that leans on AI for exam-room note-taking, plus a pet owner app that users like. If you were eyeing Provet's AI scribe at $40 per seat per month, compare it with what Digitail includes.
Who it fits. Small and mid-size clinics, mobile vets and practices that also do grooming. It signed a distribution partnership with CDMV in Canada in 2025.
Who it doesn't fit. A multi-site group that needs heavy consolidated reporting: ezyVet is better equipped.
Its limit. No public price. You go through a demo with sales before you see a number.
How to migrate. Book a demo on Digitail's site and ask three things: the price for your number of vets, how they import Provet history, and how long a typical conversion takes. Get the answers in writing.
- Price
- quote after a demo
- Strength
- AI notes, client app
- Best for
- small and mobile practices
- Limit
- no public pricing
Covetrus Pulse: a big vendor behind a cloud PMS
Most cited alternativeWhy move to Covetrus Pulse. Pulse is Covetrus's cloud practice management system, and the review marketplaces list it as the first alternative to Provet Cloud. If you would rather buy from a large, established vendor than a younger one, it is the obvious name to put on your shortlist.
Who it fits. North American practices that already work with Covetrus and want fewer vendors to manage.
Who it doesn't fit. A clinic that wants to compare prices online before talking to anyone.
Its limit. No public price: everything goes through a quote. As with any cloud system, ask what happens during an outage.
How to migrate. Request a quote and a conversion plan from Covetrus, attach your Provet export, and ask which fields come across automatically and which you rebuild by hand, starting with your fee schedule.
- Price
- quote from Covetrus
- Type
- cloud
- Best for
- existing Covetrus customers
- Limit
- no public pricing
Shepherd: per-doctor pricing, staff free, and a priced migration
Most transparent priceWhy move to Shepherd. Shepherd prices the same way Provet does, per doctor with staff free, but publishes everything, migration included. A single location costs $349 a month for one doctor, then $99 per extra doctor: $547 for 3 doctors. Pay through Shepherd Pay and you take $50 off. Technicians, CSRs and managers get their own logins at no extra cost, with no setup or onboarding fee.
Who it fits. Independent US companion practices that want to know the full cost before a demo. New practices get 50% off for the first 12 months.
Who it doesn't fit. A clinic outside the US, or one that needs an offline mode: Shepherd is cloud software.
Its limit. The data migration is a paid, one-time job: $2,475 up front, or $230 a month for 12 months ($2,760 in total), plus $500 per additional server for multi-location groups. Texting is extra too, $99 per 5,000 messages.
How to migrate. Shepherd lists what it migrates: client and patient records, medical and lab history, diagnoses, vaccines, reminders, appointments, products and service codes. Single-location billing starts 12 weeks after onboarding begins. If you ever leave, two data exports are included: get that in your contract, it is exactly what you lacked with Provet.
- Price
- $349/mo for 1 doctor, +$99 per doctor
- Migration
- $2,475 one-time
- Best for
- independent US clinics
- Limit
- migration billed separately
Provet Cloud and 5 alternatives side by side
Our default picks: IDEXX Neo for a small US clinic that wants a published price, ezyVet for a group, Shepherd if you want every cost, migration included, on the price page. For scale, a 3-vet clinic pays Provet $447 a month on Core and $557 on Pro, with support staff free. On IDEXX Neo, the same clinic pays $273 for 3 users, plus $18 for each extra user, front desk included. One row per system: published price on the left, who it fits and what to check on the right.
| Published price | Who it fits, and what to check | |
|---|---|---|
| Provet CloudWhere you start | Core: $249/mo (1 vet) + $99 per vet; Pro: $299 + $129; UK £139 + £139 | Clinics and groups; no offline mode, AI scribe $40 per seat |
| IDEXX NeoSmall clinics | US: $273/mo for 3 users, +$18/user, +$125/location | Small companion clinics; billed per user, staff included |
| ezyVetIDEXX | From $260.50/mo listed, unit to confirm; groups on quote | Hospitals and groups; IDEXX lab link |
| DigitailAI | Quote after a demo | Small and mobile clinics; ask about migration time |
| Covetrus PulseLarge vendor | Quote from Covetrus | existing Covetrus customers; ask about outages |
| ShepherdPublished price | $349/mo for 1 doctor, +$99 per doctor; migration $2,475 one-time | Independent US clinics; staff free, cloud only |
Prices as published by vendors in 2026, before tax.
Moving off Provet Cloud in eight steps
Order matters. A veterinary software migration protects three things: each patient's medical history, your fee schedule, and the appointment book during the switch. Provet itself plans 8 to 12 weeks to bring a clinic live: budget a similar timeline on the way out.
List everything that lives in Provet
FirstWrite down what runs today: clients and patients, exam history, vaccines and reminders, invoices, inventory, fee schedule and bundles, note templates, and every integration (reference lab, imaging, payments, online booking). Add your contract: renewal date, notice period, exit terms.
One row per item, with its equivalent in the new system. That becomes your go-live checklist.
- Time
- half a day
- Risk if rushed
- a forgotten integration
Request the medical history before giving notice
Most importantYour own export does not cover everything. Exam history, vaccines, invoices and inventory are requested from Provet. Ask while you are still a customer, before notice: that is when you have leverage.
Ask for a readable format, the exact list of tables delivered, and a written delivery date. Keep a copy outside Provet.
- When
- before notice
- Get
- exams, vaccines, invoices, inventory
Export clients and patients yourself
Day 1Provet does not publish an export guide we could find. The method described elsewhere, to confirm with Provet support first: the extended search on the Clients and Patients screen exports owners and animals to a spreadsheet. Run it with no filter, then check the row count against the number of records you expect.
Flag incomplete records now: owners with no phone, patients with no microchip, duplicates. Those are what the import will reject.
- Format
- spreadsheet
- Check
- row count
Rebuild the fee schedule and bundles
Often missedPrice bundles (spays, vaccine packages, senior panels) rarely come across on their own. When a Norwegian clinic moved from Vetserve to Provet, that was the part rebuilt by hand. Export your fee list, drop items nobody uses, and recreate it in the new system before go-live.
- Method
- by hand, from a spreadsheet
- Bonus
- a cleaner fee list
Map the columns
TechnicalEvery system names fields its own way: species, breed, sex, neuter status, microchip, date of birth. Build a column-by-column map from the Provet export to the new import template. Pick lists (species, breeds) usually need a conversion table: "Domestic Shorthair" on one side may be "DSH" on the other.
- Tool
- a mapping spreadsheet
- Trap
- species and breed lists
Load a test copy and read the rejects
RequiredAsk the new vendor for a test load into a sandbox or copy, never straight into production. Read the reject report line by line: missing owner, missing microchip, bad date. Fix the source file and reload.
Then open ten random records, including three long-term chronic patients, and compare them screen by screen with Provet.
- Where
- a sandbox
- Check
- 10 records by hand
Run both systems in parallel
SafetyFor a short window, keep Provet open read-only while the new system takes bookings and invoices. Schedule it in a quiet week, never in vaccine season. Train the front desk first: they see every client.
Check every integration too. A non-IDEXX lab, imaging or the card terminal has to work before the first real patient. If you are changing card terminals at the same time, our guide to switching from SumUp covers the options.
- When
- a quiet week
- Train first
- front desk
Cancel, and keep your files
LastCancel only once everything checks out, and keep a full archive of every export. A patient's record stays useful for years: a returning client, a dispute, an audit. Store the archive in a backed-up location with the export date in the file name.
- Keep
- every export
- Where
- backed-up storage
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What makes a Provet Cloud migration go wrong
The same mistakes show up from one practice to the next. None is really technical. They are oversights, and each costs more than the time it would have taken to avoid it.
Giving notice too early
Without the medical history in hand, you negotiate its delivery after you have left. Get it, check it, then cancel.
Comparing subscriptions, not total cost
Add setup, data migration, staff training, extra seats and add-ons (SMS, storage, AI). A cheaper subscription can hide a migration fee.
Forgetting non-IDEXX labs and imaging
IDEXX links are common, other reference labs much less so. Get every integration you use confirmed in writing, with a live check before go-live.
Ignoring connectivity
If you are leaving Provet because it has no offline mode, do not sign for another cloud system without seeing what happens during an outage.
Assuming fees will follow
Bundles and discounts are often rebuilt by hand. Plan half a day of data entry and a review by whoever takes payments.
Training everyone on the same day
Front desk, techs and vets use different screens. Train by role, front desk first, with one go-to person per team for the first weeks.
- Medical history received and checked before notice
- Client and patient export matched against record counts
- Total cost priced: subscription, migration, training, add-ons
- Every lab and imaging link confirmed in writing
- Test load into a sandbox, rejects fixed
- Full archive kept after cancellation
Provet Cloud alternatives: common questions
How much does Provet Cloud cost?
On Core, $249 a month with one vet included, then $99 per extra vet. On Pro, $299 plus $129 per vet. In the UK, Core is £139 plus £139 per vet and Pro £199 plus £159. Enterprise is quote-based, and the AI scribe add-on is $40 (or £30) per seat per month.
Does Provet Cloud charge for techs and front desk staff?
No. Only active vets are billed; techs, receptionists and admin staff are free and unlimited. Keep that in mind against per-user systems like IDEXX Neo ($273 a month for 3 users in the US, then $18 per user).
Does Provet Cloud work offline?
No. It runs in the browser and has no app you can use without a connection. If that is your reason for leaving, ask every vendor on this list, all cloud-based, to show you what happens during an outage.
How do I export my data from Provet Cloud?
Most likely in two parts, to confirm with Provet support since it publishes no export guide. Clients and patients can reportedly be exported to a spreadsheet from the extended search on the Clients and Patients screen. Exam history, vaccines, invoices and inventory are requested from Provet, before you give notice.
How long does a vet PMS migration take?
Weeks, not days. Provet quotes 8 to 12 weeks to bring a clinic live on its own platform. The slow parts are rarely the import: they are the fee schedule, lab integrations and staff training.
Is there a free trial for Provet Cloud or its alternatives?
Provet shows no free trial, contract length or cancellation terms on its pricing page. Most alternatives here work by demo and quote too. Ask to run the demo with a sample of your own data, not the vendor's demo clinic.
Does opening a second location change Provet pricing?
Yes. Multi-site management is a Pro feature, so a second location moves every vet to the Pro rate: a 3-vet practice goes from $447 to $557 a month. That is a good moment to compare with ezyVet, built for groups.
Provet Cloud or ezyVet for a hospital?
ezyVet if most of your lab work goes to IDEXX and you want 24/7 support; Provet Pro if your team has many support staff, since they are free. For other software switches, our switch tools section covers more.
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