Terms of service and training
Last updated: 9 September 2026
1. Scope
These terms govern services supplied by HACKCELERATION, a French simplified joint-stock company with share capital of 1,00 €, registered office at Les Minimes, 14 rue Jean Perrin, 17000 La Rochelle, France, company number SIREN 994 494 326, referred to below as the Provider.
They cover two families of work: agency services (consulting, automation, building agents and applications, search visibility, growth) and training services. The Provider is registered as a training provider in France.
Placing an order means accepting these terms in full. They prevail over the client's own purchasing terms unless agreed otherwise in writing.
2. How a contract is formed
No agency service is sold or paid for on the site. Requests sent through the site are quote or information requests, and commit neither party.
The contract is formed when the client accepts a quote in writing. The quote sets out the scope, the deliverables, the price, the schedule and the payment terms. It stands for thirty days from issue, unless the quote says otherwise.
Anything outside the scope written into the quote is priced in an amendment before work starts on it.
3. Price and payment
Engagements start from $2,000. The exact price is set in the quote, based on the scope agreed. Prices are exclusive of tax; VAT applies at the rate in force where required.
Unless the quote says otherwise, payment is by bank transfer following the schedule it sets out. Licence, subscription and hosting costs for third-party software needed to run the deliverables are the client's, and are not included in the price unless stated.
Late payment automatically triggers interest at the European Central Bank's most recent refinancing rate plus ten points, together with a fixed recovery fee of forty euros, as French commercial law provides.
4. Timelines
Depending on scope, an engagement runs from one week to six months. The agreed schedule is in the quote.
Timelines start when the Provider has received the material and access needed to do the work. They pause while waiting on a sign-off, an access or a piece of content owed by the client. Timelines are indicative: missing one does not on its own create a right to compensation or to terminate, unless the quote says so.
5. What the Provider commits to
The Provider will carry out the work with the care and skill expected in its field, tell the client about anything likely to affect scope, schedule or outcome, and hand over the deliverables set out in the quote.
This is an obligation of means. Given the nature of the work, particularly where it relies on AI models, on third-party platforms or on acquisition channels whose rules the Provider does not control, no commercial result, no search engine position and no volume of business is guaranteed.
6. What the client commits to
- providing the information, content, access and permissions needed, in good time;
- naming someone able to sign off on each stage;
- answering sign-off requests within a reasonable time;
- holding the rights to the content and data it supplies, and complying with the rules that apply to processing them;
- subscribing to and paying for the third-party software the deliverables need to run.
7. Ownership of the deliverables
Economic rights in deliverables built specifically for the client, meaning the automation scenarios, configurations, settings, written content and documentation, are assigned to the client once the price has been paid in full, for the full term of protection and worldwide.
Excluded from that assignment are the know-how, methods, tools, libraries and generic components that pre-existed the engagement or were built independently of it. The Provider keeps its rights in them and grants the client a non-exclusive right to use them, for its own needs, for as long as it runs the deliverables.
Third-party software is also excluded and stays governed by its vendors' licences.
The client receives the documentation it needs to run and take over the deliverables in-house or with another provider.
8. Confidentiality
Each party will keep the other's non-public information confidential and use it only to perform the engagement. That holds during the engagement and for three years after it ends.
Unless the client objects in writing, the Provider may name the client and show its logo as a commercial reference, without disclosing anything confidential.
9. Personal data
Where the Provider processes personal data on the client's behalf as part of an engagement, it acts as a processor under the General Data Protection Regulation, on the client's documented instructions and within the agreed scope.
How the site itself handles personal data is set out in the privacy policy.
10. Liability
The Provider's liability is limited to direct, proven loss, and its total amount cannot exceed the sums the client has actually paid for the engagement concerned.
Indirect loss is excluded, in particular loss of business, revenue, customers or data, as are the consequences of downtime, a price change or a change of terms decided by a third-party vendor.
11. Termination
Either party may terminate for a serious breach by the other that remains uncured thirty days after written notice.
On termination, work already done up to the effective date remains payable. The Provider hands over work in progress and the matching documentation, once the sums due have been settled.
12. Training
Registering for a training course happens either by accepting a training agreement or by registering online and paying. The programme, duration, learning objectives, prerequisites, assessment method and accessibility arrangements for people with disabilities are provided before registration.
If a participant cancels fewer than seven working days before the start date, the Provider may retain all or part of the price to cover costs already incurred. The Provider may postpone or cancel a session, in particular if too few people have registered; in that case sums paid are refunded in full, with no further compensation.
Where the participant is a consumer and registers at a distance, they have fourteen days from the conclusion of the contract to withdraw, under French consumer law. The request goes in writing to hello@hackceleration.com. If the participant expressly asks for the training to start before that period ends, they remain liable for the value of what has been delivered up to their withdrawal.
13. Force majeure
Neither party is liable for a failure caused by force majeure. If the impediment lasts more than sixty days, either party may terminate without compensation.
14. Governing law and disputes
These terms are governed by French law.
The parties will try to settle any dispute amicably. Failing agreement, and between businesses, the courts of La Rochelle, France, have jurisdiction.
Where the client is a consumer, they may refer the dispute free of charge to a consumer mediator once they have sent a written complaint to the Provider. The relevant mediator's details are available on request at hello@hackceleration.com.