Claude RingCentral Chat connectorWhat Claude can do in your RingCentral Chat account.
The Claude RingCentral Chat connector exposes 9 tools. 3 read your team messaging, 6 post, edit or delete something in it. Here is what Claude can look at, what it can post, and which actions RingCentral itself labels destructive.
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What the Claude RingCentral Chat connector changes for your team
You ask Claude a question about your team chats: it reads your RingCentral team messaging conversations, posts, notes and tasks, and answers you from them. It can also post, create a task or set up a team, always within the limits of your own access.
Catch up on a busy thread. read_team_chat goes through a conversation's posts, notes and tasks, and Claude answers from what it read.
Turn decisions into follow-ups. With manage_chat_item, decisions become tasks or a published note in the right conversation.
Reach the right person. find_person finds a coworker by name, email, extension or phone number, then send_post messages them directly or posts in a conversation, with a file attached if needed.
What Claude does not do here: it does not administer the company directory, and bulk export of conversations has moved off this server to a separate RingCentral admin server, since RingCentral treats it as an account-sensitive task. The connector is in beta, so its scope may shift. Nothing runs on its own either: no tool reacts to a new message unless you ask. For that kind of automatic reaction you need an automation platform, a different job; the Integrations hub covers that side.
The vocabulary in one minute
Five words that make the rest of this page easier.
- Connector
- The link you set up once between Claude and your RingCentral account, so Claude can work in your chats while it answers you.
- Tool
- One named action the connector hands to Claude. Claude picks which ones to use; the directory sheet lists them by name.
- Authorization
- RingCentral's own sign-in screen, where you grant Claude the access it will use. Given once per person, and revocable the same way.
- Approval
- The confirmation Claude waits for before running an action that changes your account, shown in the chat when it matters.
- MCP
- The shared standard connectors are built on; it is what lets an assistant talk to an outside service.
Connect RingCentral Chat to Claude in three steps
- 01
Find the connector
In Claude's settings, open Customize then Connectors and look for RingCentral Chat. On a Team or Enterprise plan, an Owner or Primary Owner has to enable it for the organization before each member connects.
- 02
Sign in to RingCentral
Click Connect on its row, then sign in with your RingCentral account in the window RingCentral opens. If the link misbehaves later, use Disconnect and start again from the same row.
- 03
Approve the authorization
Read the authorization screen before accepting: it is RingCentral's, and it decides how far the access goes. You can also withdraw that access later from your RingCentral account.
All 9 tools, grouped by effect
RingCentral Chat gives Claude 9 tools: 3 that read your account, 6 that change something in it.
Two groups: what Claude reads, and what it posts, edits or deletes. Tool names stay exactly as Claude shows them.
- 3 read
- 6 write
What Claude reads (3)
3 toolsThree tools RingCentral classes as read-only.
about_ringcentral_mcp_tools
RingCentral's recommended first call: Claude gets a short overview of the tool categories available on the connected server, with sample tool names. RingCentral marks it read-only.
find_person
Looks a coworker up in the company directory by name, email, extension or phone number. RingCentral says it never guesses: one person on an exact match, a short candidate list when the query is ambiguous, or not found.
read_team_chat
The all-purpose reading tool: conversations, posts, attachments, file downloads, cards, notes, tasks, events and incoming webhooks. RingCentral notes it stays available even when the posting and managing tools are turned off.
What Claude posts or changes (6)
6 toolsSix write tools, five of which RingCentral labels destructive. No source gives them their own confirmation.
manage_adaptive_card
Approval: see the ruleCreates, updates or deletes an adaptive card, a structured message with buttons shown inside a conversation. Only version 1.3 is accepted, with two kinds of action, open a link or submit, and a meaningful fallback text.
manage_chat_item
Approval: see the ruleCreates, edits or deletes a note, task or event in a conversation, publishes, locks or unlocks a note, and marks a task as done.
manage_incoming_webhook
Approval: see the ruleOpens an incoming webhook in a group, meaning an address another app can use to post messages there, or activates, suspends or deletes an existing one.
manage_post
Approval: see the ruleUpdates the text of a message already posted, or deletes it. Reading posts goes through a different tool.
manage_team
Approval: see the ruleThe broadest write tool: create, update, archive, unarchive or delete a team, join or leave it, add or remove members, favourite a chat, and update the company-wide Everyone chat.
send_post
Approval: see the rulePosts a message to a known conversation, or straight to a person found beforehand, opening or reusing the direct chat. It can reply in a thread and attach from 1 to 25 files or images.
What Claude asks before it acts
By default, Claude pauses and asks for your go-ahead before each action it takes on an account for you, right in the conversation.
On Team and Enterprise, owners decide whether members can let some actions through without being asked each time. They can also restrict what a connector does for the whole organization, keeping reads and blocking writes for example, and nobody can override that from their own account. Claude acts with your RingCentral permissions and nothing more: adding or removing team members, for instance, stays subject to what you are allowed to do.
Which plans include the connector
None of the 819 sheets in the official directory shows availability by plan; connector by connector, that information is not published anywhere.
The general rule is documented: remote connectors are open to all users on Claude, Cowork, Claude Desktop and mobile. On Team and Enterprise, an Owner or Primary Owner enables the connector for the organization before members connect. For the current state, check the RingCentral Chat sheet in the directory. This connector is documented by RingCentral alone; Anthropic has no page devoted to it.
Where the RingCentral Chat connector stops
A connector is not an automation: Claude calls these tools while it answers you, and nothing fires on its own when a message arrives.
A tool list is an observed floor, not a promise: an administrator can open or close actions that appear on no public sheet. The directory badge is not a security audit, and Anthropic notes it does not answer for how a publisher's tools behave. Here, RingCentral itself presents the server as a preview, cut from 65 tools to 9 in its latest overhaul. Each remaining write tool bundles several operations behind one name, so a single tool can both create and delete.
Need help connecting RingCentral Chat to Claude?
A person reads every message.
