Resources · Make integration

AI21 Labs Make integrationAutomate AI21 Labs with Make.

Put an AI21 model to work inside your scenarios, with no code. The AI21 Labs Make integration offers 6 modules: 5 actions and 1 search. This guide shows what each one does, how to link your account and how to build a first scenario you can test.

Try the AI21 Labs integration on MakeSee the 6 modules

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What you can automate

What can the AI21 Labs Make integration do for you?

The AI21 Labs Make integration lets a Make scenario, the automation you build as a chain of modules, send text to AI21 and get an answer back, then manage the files stored in your AI21 library. A module is one brick of that chain. The app has no trigger, so another app or a schedule starts the flow.

Answer support tickets faster. A helpdesk app starts the scenario, Create a Chat Completion drafts a reply, and the next module posts it as an internal note for an agent to review before sending.

Keep a clean view of your document library. List library files returns what sits in your AI21 library, and Get a Workspace File pulls the details of one file, so a sheet or a Slack message can reflect the current state.

Share a document in one click. Get a File Download Link hands you a link to a file in the library, ready to drop into an email or a project card.

A clear limit: Make says its documentation for AI21 Labs is incomplete, because little public information exists about the app. Test every module with Run once before relying on it. When a listed module is not enough, Make an API Call reaches the rest of the AI21 API. To weigh the two automation tools, read n8n vs Make, and for a guided start, the Make training covers scenario building step by step. If a run fails, Make troubleshooting lists the usual fixes.

Connect

How do you connect AI21 Labs to Make?

  1. 01

    Add an AI21 Labs module

    In a scenario, click the +, search for AI21 Labs and pick any of its modules. Then click Create a connection. A connection is your AI21 account linked to Make once and reused by every AI21 module afterward.

  2. 02

    Name it and authorize

    Give the connection a name if you plan to link several accounts, so you can tell them apart. Then either authorize Make on the AI21 page that opens, or paste the key that AI21 gives you, depending on what the window asks for.

  3. 03

    Save and check

    Click Save. The connection now appears in the module, and Make can read what your AI21 account holds, such as the files of your library when you set up a file module.

First scenario

Build your first AI21 Labs scenario

GoalWhen the scenario runs on its schedule, Make lists the files of your AI21 library and gets a download link for each one.

  1. 01

    Create the scenario

    Open the Scenarios page, create a new scenario and click the + in the middle of the editor to add the first module.

  2. 02

    Add List library files

    Search for AI21 Labs, choose List library files and create the connection. This search returns each file as a bundle, one item passed on to the next module.

  3. 03

    Add Get a File Download Link

    Click the + on the right of the first module, pick Get a File Download Link and map the file coming from List library files.

  4. 04

    Test with Run once

    Click Run once. Make runs the scenario one time, and you can open each module to read the bundles it received and the links it produced.

  5. 05

    Schedule and switch on

    Click the clock on the first module to set Scheduling. A new scenario runs every 15 minutes by default. Pick what suits you, then switch the scenario on.

Modules

What the AI21 Labs modules do

AI21 Labs gives you 6 modules. For each one: what it does for you, when to reach for it, and what to watch out for.

AI21 Labs1

Create a Chat Completion

Action

In Make“Creates a chat completion.”

This module sends your text to an AI21 model and brings back the written reply, which the following modules can store, post or send.

When to use it
a new support ticket or form entry arrives in another app and you want a first draft of the answer ready for a person to check.
Watch out
each call counts as one operation, the unit Make tallies on your plan, so filter the incoming bundles before this step.
AI21 Labs3

Get a Workspace File

Action

In Make“Get metadata about a specific file by file ID. The file ID is generated by AI21 when you upload the file.”

Returns the metadata of a single file, looked up by the file ID that AI21 generates when the file is uploaded. You get details about the file, not the file itself.

When to use it
you already hold the ID from an earlier upload and want to check the file before acting on it.
Watch out
without that ID there is nothing to look up, so keep it after each upload.
AI21 Labs4

Make an API Call

Action

In Make“Performs an arbitrary authorized API call.”

Covers what the five other modules leave out: it calls any endpoint of the AI21 API from your scenario, using the connection you already set up, so there is no second login.

When to use it
you need an AI21 feature that none of the listed modules exposes.
Watch out
you write the request yourself, so keep the AI21 API reference open and test the call with Run once.
AI21 Labs5

Upload a Workspace File

Action

In Make“Uploads a file and assigns metadata. Files must be loaded one at a time.”

Places a file in your AI21 workspace and attaches metadata to it, so the document becomes available to the rest of your AI21 work.

When to use it
a contract or a report lands in a storage app and should also live in AI21.
Watch out
files go up one at a time; when a previous module returns several, each one becomes its own bundle and its own upload. Keep the file ID that AI21 creates.
AI21 Labs6

List library files

Search

In Make“Lists documents in the user's library.”

Gives you an inventory of the documents sitting in your AI21 library, each returned as a separate bundle that later modules can handle one by one.

When to use it
you want to report on the library, or feed every document into a download link or a metadata check.
Watch out
as a search, it can return zero, one or many items, so plan for the empty case.
Need help

Need help automating AI21 Labs with Make?

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FAQ

AI21 Labs and Make: common questions

01Is the AI21 Labs Make integration free?
Yes, AI21 Labs is a standard app in Make, so it works on the Free plan. That plan allows 2 active scenarios, at least 15 minutes between two scheduled runs, 5 minutes of execution at most, files up to 5 MB and 512 MB of data transfer. Paid plans (Core, Pro, Teams and Enterprise) lower the interval to 1 minute and allow unlimited active scenarios. Usage is counted in credits, one operation per module run. Your AI21 account is separate, and this page does not cover its pricing.
02What do you need to connect AI21 Labs to Make?
An AI21 Labs account and a Make account. Make does not publish specific prerequisites or connection steps for this app, so the generic flow applies: add an AI21 Labs module, click Create a connection, name it if you want, then authorize Make on the AI21 page or paste the key AI21 gives you, and click Save. The same connection then serves all six modules, including Make an API Call. Test with Run once to confirm the link works.
03Does the AI21 Labs Make integration react in real time?
No, because AI21 Labs has no trigger module in Make. A scenario always starts from something else. You can put a trigger from another app first, for example a helpdesk or a form tool, and add AI21 modules after it. If that trigger is instant, the other app calls Make through a webhook as soon as the event happens. Otherwise, set the schedule on the first module: a new scenario runs every 15 minutes by default, and 1 minute is the shortest interval on paid plans.
04What if an AI21 Labs module is missing in Make?
It depends on what you need. The integration lists five actions and one search, and Make admits its documentation for this app is limited. For anything else, add Make an API Call: it can reach any endpoint of the AI21 API with the connection you already have, so no extra setup is required. You write the request yourself, which calls for the AI21 API reference. Run the scenario once to check the answer before switching it on.
05Should you use Make or n8n for AI21 Labs?
It depends on how you prefer to build. In Make, AI21 Labs comes as six ready modules, with Make an API Call for the rest, and it runs on the Free plan. The same app is often available in n8n as a node too, but this guide does not confirm it for AI21 Labs, so check the n8n catalog first. Compare the modules each tool offers for your exact case, and read the n8n vs Make comparison on this site for the wider picture.
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