ClearSale Alternatives

Seven ways to screen orders and handle chargebacks when <em>ClearSale</em> costs too much or covers too little.

ClearSale screens ecommerce orders with AI and human analysts and reimburses approved orders that turn out to be fraud, for a per-order fee quoted after a call (its Growth plans start from $250 a month). For the closest swap with a printed price list, take NoFraud, now sold as Wyllo: free up to 100 orders a month, then a guarantee from 1% of revenue. For a guarantee that can cover every chargeback, Signifyd. On Stripe, Radar from $0 to $20 a month. For enterprise volume, Riskified. On a US Shopify store, switch on Shopify Protect for free first. If disputes are the real leak, Chargeflow; for a human check on a few big orders, FRIQ Labs. We compared the seven on price, guarantee scope and fit, with every price read on each vendor's own pricing page in 2026.

Romain CochardCEO of Hack'celeration
Updated 20267alternatives compared7comparison guides read2026prices checked

The ranking is editorial: a sponsored spot is always flagged on its card, and no affiliate link changes a score.

The honest take

Why merchants look past ClearSale

ClearSale does a hard job well for many stores: it mixes machine scoring with a team of human analysts, charges nothing on the orders it declines, sets up with no setup fees and no long-term contract, and reimburses approved orders that turn out to be fraud. It belongs to Experian. Merchants still shop around, and it is rarely about whether ClearSale stops fraud. It is about price, scope and service. Here are the reasons we found most often, each with the fact behind it.

The real price only comes with a quote

ClearSale publishes one number: SMB and mid-sized Growth plans with Chargeback Guarantee start from $250 a month. The rest depends on monthly order volume, average order value, industry fraud risk, chargeback history, markets and payment methods. At 500 orders a month, that floor alone is $0.50 per order before any percentage. NoFraud prints its tiers and FRIQ Labs prints its plans, so you can compare before talking to anyone.

The guarantee covers confirmed fraud, not every dispute

ClearSale says some pricing models include a chargeback reimbursement guarantee for approved orders that later result in confirmed fraud. Item-not-received and not-as-described claims, and the friendly fraud behind many of them, sit outside that promise. If your disputes are mostly of that kind, a fraud-only guarantee misses the loss. Signifyd sells a scope up to a total chargeback liability shift.

Merchants report claims refused and high-value orders left out

On the Shopify App Store, ClearSale holds 3.7 from 52 reviews, and 17% of ratings are one star. A 2026 review says claims were refused as a commercial dispute despite a signed proof of delivery; another, also from 2026, says transactions over a certain value were not protected even though the merchant was charged for them. Ask for the order value limit in writing.

Human review can be slow when you need speed

Analysts on flagged orders are ClearSale's strength, and also its bottleneck. A merchant review from 2026 complains that responses take longer and longer and that false positives have increased. Automated tools such as Signifyd and Riskified decide instantly, and Riskified answers in under a second, which matters for same-day shipping and flash sales.

Your fraud may cost less than the premium

A guarantee is priced on your sales, not on your fraud. With a 1% rate on $40,000 of monthly sales, a guarantee costs $400 a month, or $4,800 a year. If your yearly fraud chargebacks are a few hundred dollars, Shopify Protect (free on eligible Shop Pay orders) or Stripe Radar (from $10 a month) costs far less.

Enterprise extras start at 50,000 orders a month

Dedicated fraud analyst teams, custom decision rules, SSO/SAML and volume discounts are reserved for ClearSale's enterprise solutions, for merchants processing 50,000+ orders a month. A mid-size brand between the two gets Growth terms. Enterprise vendors such as Forter (a network of 2B+ identities) and Sift (700+ brands) also exist; we left them out of the ranking because both start with a sales call (Forter's pricing link opens a contact-sales form, Sift's site leads to a demo request), but they belong on a shortlist above that volume.
1
Closest like-for-like swap with published prices

NoFraud (Wyllo)

4.2/5

NoFraud is the alternative that copies ClearSale's model most closely: machine screening, optional expert manual review, and a guarantee on the fraud chargebacks of orders it passed. The company now trades as Wyllo, and its Shopify app is listed as "Wyllo (NoFraud + Yofi)", so the name on your invoice may differ from the one in your search. What sets it apart is the price list. On the Shopify app listing, Screening Only is free for up to 100 orders a month after a 14-day trial that starts with the first screened order. The guarantee tiers are then 1% of revenue with a $250 monthly minimum and a $500 guarantee, 1.25% with a $350 minimum and a $1,000 guarantee, and 1.5% with a $450 minimum and a $2,000 guarantee. All three are for merchants under $50,000 a month; above that, pricing is custom.

Read the minimum before the percentage. At $20,000 of monthly revenue, 1% is $200, so you pay the $250 floor, an effective 1.25%. At $40,000, you pay $400. Then read the guarantee amount: the listing pairs each tier with a $500, $1,000 or $2,000 guarantee without saying what it limits, so ask Wyllo in writing whether it is a cap per order before you put an $1,800 basket on the $500 tier. Wyllo also sells return fraud, policy abuse and bot screening in the same platform. The app holds a 4.8 rating from 165 reviews on the Shopify App Store, against 3.7 from 52 for ClearSale. Tip: pick the tier whose guarantee covers your average order value, not the cheapest one.

Standout features
  • Free screening up to 100 orders a month
  • Published guarantee tiers from 1% to 1.5% of revenue
  • Returns and policy abuse screening in the same platform
+Pros
  • ✓Prices you can model before a sales call
  • ✓Optional expert manual review, like ClearSale
  • ✓4.8 from 165 Shopify reviews
−Cons
  • ✗Guarantee of $500, $1,000 or $2,000 by tier, its scope to confirm
  • ✗$250 to $450 monthly minimums
  • ✗Custom pricing above $50,000 a month
NoFraud (Wyllo) vs ClearSale
CriterionNoFraud (Wyllo)ClearSale
Price shown1% to 1.5% of revenue, from $250/monthFrom $250/month, then a quote
Free optionUp to 100 orders/monthNone
GuaranteeFraud chargebacks on passed orders, capped per tierApproved orders that turn out to be fraud
Shopify rating4.8 (165 reviews)3.7 (52 reviews)
Verdict

Pick NoFraud if you sell under $50,000 a month and want ClearSale's screening-plus-guarantee model with a price you can calculate. If your orders often exceed $2,000, the top tier's $2,000 guarantee may not cover one of them, and Signifyd or Riskified fits better.

Visit NoFraud (Wyllo) →
2
Best automated guarantee for growing brands

Signifyd

3.9/5

Signifyd sells the same promise as ClearSale, approve an order and stand behind it, but without people in the loop by default. Its pricing model is a percentage of the order total, charged when an order is approved; the rate depends on the products sold, the vertical, order volume and average ticket, and there is no charge when an order is declined for fraud. To get a rate, you pick your annual GMV band (less than $5M, $5M to $75M, $75M to $200M, $200M to $1B, $1B+) and request a quote. On Shopify the app is free to install, with charges that may apply after a 14-day free trial.

Its real edge over ClearSale is the guarantee scope. Signifyd offers a configurable financial guarantee against chargebacks, ranging from fraud-only protection to a total chargeback liability shift. That last option covers the item-not-received and not-as-described disputes that a fraud guarantee leaves with you. When an order is declined, you can resubmit it with more information for a review by a certified fraud expert, which partly replaces ClearSale's analysts. The Shopify app holds 4.4 from 92 reviews, with 16% one-star ratings. Tip: bring last year's chargebacks split by reason code to the call; the broader scope is only worth paying for if non-fraud disputes are a real share of your losses.

Standout features
  • Guarantee from fraud-only to total chargeback liability shift
  • No charge on orders declined for fraud
  • Expert re-review of declined orders
+Pros
  • ✓Instant automated decisions
  • ✓Guarantee scope can include non-fraud disputes
  • ✓Pre-built plugins for major platforms
−Cons
  • ✗Rate set per merchant after an assessment
  • ✗Pricing bands start at less than $5M of GMV
  • ✗16% one-star ratings on Shopify
Signifyd vs ClearSale
CriterionSignifydClearSale
Price shown% of each approved orderFrom $250/month, then a quote
Guarantee scopeFraud-only up to all chargebacksApproved orders that turn out to be fraud
Declined ordersFree, expert re-review on requestFree
Shopify rating4.4 (92 reviews)3.7 (52 reviews)
Verdict

Pick Signifyd if non-fraud disputes cost you real money and you want one contract that covers them too. If you need a price before any call, NoFraud prints its tiers, and Stripe Radar starts at $10 a month.

Visit Signifyd →
3
Best self-insured option for Stripe merchants

Stripe Radar

3.7/5

Stripe Radar is the opposite trade to ClearSale: no guarantee, and a price measured in dollars, not in a share of your sales. Radar Lite gives AI-based fraud prevention for card payments, card testing protection and fraud alerts at no additional charge for businesses on Stripe's standard payments pricing. Radar Standard starts at $10 a month for businesses, Radar Plus at $14 and Radar Pro at $20; each also exists as pay as you go. Platforms and marketplaces pay more: $20, $44 and $70 a month. Even at $20 a month for Radar Pro, a year costs $240, which is roughly what ClearSale's Growth plan starts at for one month.

What you give up is the safety net. A fraud chargeback that Radar lets through is your loss, plus the dispute fee. What you gain is control: Radar Plus and Pro add risk scores from 0 to 99, custom rules you can write and backtest, manual reviews and Adaptive 3D Secure, which can shift liability for authenticated card payments to the issuer. Radar Pro adds protection against free-trial abuse, bots and multi-account signals, useful for subscription businesses. Radar covers payments processed on Stripe; covering payments processed elsewhere takes an enterprise contract with custom pricing. Tip: start every new rule in review mode and backtest it on past payments before you let it block anything; a blocking rule written in a hurry costs more in false declines than fraud. If you are weighing Stripe itself, read our guide to switching from Stripe.

Standout features
  • Radar Lite at no extra charge on standard pricing
  • Custom rules with backtesting on Plus and Pro
  • Adaptive 3D Secure on Plus and Pro
+Pros
  • ✓Lowest monthly subscription here: from $10
  • ✓No contract, no quote
  • ✓Abuse protection for trials and bots on Pro
−Cons
  • ✗No chargeback guarantee
  • ✗Payments outside Stripe need an enterprise contract
  • ✗Rules need someone to own them
Stripe Radar vs ClearSale
CriterionStripe RadarClearSale
Price shownLite free; Standard from $10/monthFrom $250/month, then a quote
GuaranteeNoneApproved orders that turn out to be fraud
Who decidesYour rules plus Stripe's modelClearSale's AI and analysts
Payments coveredStripe; others on enterprise termsAny gateway it integrates with
Verdict

Pick Stripe Radar if you process on Stripe and your yearly fraud losses are smaller than a guarantee premium would be. If one bad order can wipe out a month of margin, take NoFraud or Signifyd instead.

Visit Stripe Radar →
4
Best for enterprise brands selling worldwide

Riskified

3.6/5

Riskified is built for the merchants that sit above ClearSale's Growth plan. Its model mirrors ClearSale's on paper: you pay only for approved orders that generate revenue, and Riskified guarantees approval rates and covers chargebacks on those approvals. Riskified frames this as a performance guarantee including full chargeback protection. There is no public rate: the sales form only asks for your annual online revenue, in bands from under $10M to $350M+. Riskified claims it can cut your total cost of fraud by as much as 50% and raise approval rates by up to 20%; treat both as targets to write into the contract, not forecasts.

The breadth is the reason to switch. Beyond its checkout decisions (Checkout Intelligence), Riskified sells Policy Intelligence against return, item-not-received and promo abuse and Dispute Intelligence to optimize disputes, and its platform approves orders across markets and payment methods, from ACH and open invoices to digital wallets. Its models analyze hundreds of features per transaction and can answer in under a second. The cost of that breadth is the sales process: expect a demo, a data review and a negotiated contract, not an app you install on a Friday. Tip: ask for the approval-rate commitment and the chargeback guarantee as two separate clauses, so a missed approval target has its own remedy.

Standout features
  • Guaranteed approvals with full chargeback protection
  • Policy Intelligence for return, claim and promo abuse
  • Dispute Intelligence for chargebacks
+Pros
  • ✓Pay only for approved orders
  • ✓Covers many markets and payment methods
  • ✓Sub-second decisions
−Cons
  • ✗No public pricing at all
  • ✗Sales-led onboarding
  • ✗Too much for a small store
Riskified vs ClearSale
CriterionRiskifiedClearSale
Price shownQuote, paid on approved ordersFrom $250/month, then a quote
GuaranteeFull chargeback protection on approvalsApproved orders that turn out to be fraud
Abuse and disputesPolicy Intelligence, Dispute IntelligenceChargeback management offered
Typical buyerEnterpriseSMB to enterprise
Verdict

Pick Riskified if you run enterprise volume across several countries and want approvals, abuse and disputes under one vendor. Under a few million in sales, NoFraud or Signifyd will answer faster and ask less.

Visit Riskified →
5
Best free guarantee for US Shopify stores

Shopify Protect

3.6/5

Shopify Protect is the free floor every US Shopify store should switch on before signing with anyone. It covers eligible Shop Pay transactions authorized through Shopify Payments, at no extra cost. When an order marked "protection active" gets a fraud-based chargeback, Shopify covers the total order cost and the chargeback fee, and handles the dispute process itself. Shop Pay transactions on Facebook, Instagram and Google are covered too. For a store whose checkout is mostly Shop Pay, that is a large share of what ClearSale's guarantee sells, for $0.

The limits are strict, and they are why it ranks fifth. Coverage applies to US stores only. You must fulfill eligible orders within seven days, with a tracking number from an approved carrier. Orders paid by other cards, PayPal or other wallets are not covered, and only fraud-based chargebacks are in scope. There is no human review and no decision you can override with context. Shopify's fraud analysis still gives risk indicators on every order, but on unprotected orders the risk stays with you. Tip: check your share of Shop Pay orders in your payments report first; if it is above half, a paid tool only needs to cover the rest, which changes the quote you should accept. Leaving Shopify altogether? Our guide to switching from Shopify covers the move.

Standout features
  • Covers order cost and chargeback fee on protected orders
  • Shopify runs the dispute for you
  • Covers Shop Pay sales on Facebook, Instagram and Google
+Pros
  • ✓Costs nothing extra
  • ✓Nothing to install or configure
  • ✓Disputes handled without your paperwork
−Cons
  • ✗US stores and Shop Pay orders only
  • ✗Must ship within seven days with tracking
  • ✗No cover on other payment methods
Shopify Protect vs ClearSale
CriterionShopify ProtectClearSale
Price shownFreeFrom $250/month, then a quote
Orders coveredEligible Shop Pay ordersEvery order it approves
RegionUS stores onlyGlobal
Human reviewNoneAnalysts on flagged orders
Verdict

Pick Shopify Protect first if you run a US Shopify store with Shop Pay; it costs nothing. If a large share of your orders goes through other payment methods or ships from outside the US, add NoFraud or Signifyd on top.

Visit Shopify Protect →
6
Best when disputes, not screening, are the problem

Chargeflow

3.5/5

Chargeflow solves a different half of the problem than ClearSale: it works around and after the dispute. Its Automation product fights chargebacks end to end, from data collection to AI-built evidence and submission, and costs 25% of each recovered chargeback, with nothing to pay until a recovery; a recovery means the issuer rules in your favor and the funds come back. Prevent scans orders before you ship at $0.10 per scanned transaction, with the first 1,000 free. Alerts deflect chargebacks through Visa and Mastercard for $29 per deflected chargeback, with a better price above 50 alerts a month. Insights, the dashboard, is free. There is no contract or minimum commitment.

Run the numbers on your basket. On a recovered $60 chargeback, the fee is $15. Prevent on 5,000 orders a month costs $500 once the first 1,000 free scans are used, more than NoFraud's $450 top-tier minimum, and carries no guarantee. And an Alert costs $29 even on a $25 order, so set Alerts to auto-refund only above a basket value that makes sense. The Shopify app holds 4.5 from 439 reviews. Pair it with Shopify Protect or Stripe Radar for screening, and you cover both ends of the problem for much less than a percentage of sales.

Standout features
  • Pays only on recovered chargebacks
  • Alerts that deflect disputes before they land
  • Prevent scanning with 1,000 free transactions
+Pros
  • ✓No contract or minimum
  • ✓Fights friendly fraud that fraud guarantees exclude
  • ✓4.5 from 439 Shopify reviews
−Cons
  • ✗No guarantee on approved orders
  • ✗25% of every recovery
  • ✗Alerts cost $29 each, whatever the order value
Chargeflow vs ClearSale
CriterionChargeflowClearSale
Price shown25% of recoveries; $0.10 per scanFrom $250/month, then a quote
WorksAfter or around the disputeBefore you ship
Guarantee4x ROI guarantee on AutomationApproved orders that turn out to be fraud
ContractNoneNo long-term contract
Verdict

Pick Chargeflow if your losses come from disputes you never fight, not from fraud you failed to screen. If stolen cards are the real problem, start with a screening tool such as NoFraud and add Chargeflow later.

Visit Chargeflow →
7
Best human second opinion for high-ticket Shopify orders

FRIQ Labs

3.3/5

FRIQ Labs keeps the part of ClearSale that small high-ticket stores value most, a human looking at a risky order, and drops the rest. Its analysts investigate each order you send and return a report with a recommendation to ship, hold or cancel; the service connects to your store through Shopify's native webhook. The prices are public: $29 for a one-off review, Light at $99 a month for up to 20 reviews, Starter at $399 a month for up to 200, and custom pricing for Enterprise. Monthly plans come with a 7-day free trial, no contract, and you can cancel anytime.

The catch is liability. FRIQ provides fraud risk intelligence and recommendations, and the final fulfillment decision remains with you. If you ship on its advice and the order turns out to be fraud, the loss is yours. It is built for high-ticket stores: FRIQ sees a good fit when your average order value is over $500, because every order is investigated by hand. The maths favors the plans: $99 for 20 reviews is $4.95 per review, and $399 for 200 is about $2.00, against $29 one-off. Tip: send FRIQ only the orders your platform already flags as medium or high risk, so 20 reviews a month cover a store with far more orders. For a wider view of store tools, see our best Shopify dropshipping apps.

Standout features
  • Human investigation of each order sent
  • Ship, hold or cancel recommendation
  • Prices published from $29
+Pros
  • ✓No contract, 7-day free trial
  • ✓Cheap per review on monthly plans
  • ✓Context on big orders that a score cannot give
−Cons
  • ✗If a shipped order is fraud, the loss is yours
  • ✗Shopify only
  • ✗Best fit above $500 average order value
FRIQ Labs vs ClearSale
CriterionFRIQ LabsClearSale
Price shown$29 per review; $99 to $399/monthFrom $250/month, then a quote
GuaranteeNoneApproved orders that turn out to be fraud
Who decidesYou, with an analyst's reportClearSale
PlatformShopify18+ native integrations
Verdict

Pick FRIQ Labs if you sell a few expensive items, want a person to check the scary orders and can absorb a loss now and then. If you cannot afford a single bad $3,000 order, pay for a guarantee with NoFraud or Signifyd.

Visit FRIQ Labs →
At a glance

7 ClearSale alternatives compared

Scores are our editorial score out of 5, the simple average of five criteria: guarantee and liability, price transparency, fit for small and mid stores, decision quality, and setup and integrations. The edge column says what each tool does that ClearSale does not, or does better. Prices were read on each vendor's own pricing page or app listing in 2026.

Best forEdge over ClearSaleFree planTeam sizeVisit
1NoFraud (Wyllo)Closest like-for-like swap with published pricesFree screening up to 100 orders, printed guarantee tiers4.2/5Free; guarantee from $250/mo✓Under $50K/monthVisit →
2SignifydBest automated guarantee for growing brandsGuarantee can cover all chargebacks, not only fraud3.9/5% of approved orders—Growing brandsVisit →
3Stripe RadarBest self-insured option for Stripe merchantsFree Lite tier, paid plans from $10/month3.7/5Free Lite; from $10/mo✓Stripe merchantsVisit →
4RiskifiedBest for enterprise brands selling worldwideApprovals, abuse and disputes from one vendor3.6/5Quote, paid on approvals—EnterpriseVisit →
5Shopify ProtectBest free guarantee for US Shopify storesFree cover of order cost and chargeback fee3.6/5Free✓US Shop Pay storesVisit →
6ChargeflowBest when disputes, not screening, are the problemPaid only on recovered disputes3.5/525% of recoveries✓Dispute-heavy storesVisit →
7FRIQ LabsBest human second opinion for high-ticket Shopify ordersAnalyst report per order from $23.3/5From $29 per review—High-ticket ShopifyVisit →

Percentages of revenue and per-order fees are billed monthly. A quote-based price depends on volume, average order value and fraud history.

Is your tool missing from this page? Email us: hello@hackceleration.com

Buyer's guide

How to choose a ClearSale alternative

What this category is. ClearSale belongs to ecommerce fraud prevention, and more precisely to the guaranteed fraud protection corner of it. A fraud prevention tool screens each order before you ship and returns approve, decline or review. A chargeback guarantee adds insurance: if the vendor approves an order and the real cardholder later disputes it as fraud, the vendor pays you back the order and, often, the chargeback fee. Chargeback management tools work at the other end, after the dispute has landed, by collecting evidence and filing the response. For a wider ranking across all three, read our ecommerce fraud prevention ranking.

How it works. The tool plugs into your store (Shopify, BigCommerce, WooCommerce, Magento) or your payment gateway and reads each order: device, IP, email age, billing and shipping match, past behavior across the vendor's network. Guarantee vendors then put their money on the decision, which is why they price on your sales: a percentage of approved orders, sometimes with a monthly minimum. Self-insured tools such as Stripe Radar charge a flat fee and leave the losses with you. Card fees still come from your gateway; compare those in our ecommerce payment gateway ranking.

The units you are billed on

Read every quote in its own unit. A percentage of revenue (NoFraud: 1% to 1.5%) applies to all sales. A percentage of approved orders (Signifyd, Riskified, ClearSale) skips declined orders. A monthly minimum ($250 to $450 at NoFraud, from $250 at ClearSale) is what you pay in a slow month. A per-transaction scan (Chargeflow Prevent: $0.10 after 1,000 free) counts every order screened. A fraud check (SEON Starter: 2,500 a month for $699, about $0.28 each) counts every API call. A review (FRIQ Labs) is one analyst report. A share of recoveries (Chargeflow: 25%) applies only to disputes won.

What to demand before you sign

Five things in writing. The guarantee scope: fraud only, or every chargeback. The cap per order, because NoFraud's tiers carry a $500, $1,000 or $2,000 guarantee without saying what it limits, and a merchant review says ClearSale left high-value orders uncovered. The claim deadline and the evidence asked for. The time a decision takes, since a held order delays shipping. And the exit: notice period, and whether you can run the new tool in parallel for a few weeks before switching off the old one.

Three pitfalls the comparison guides skip

First, the minimum, not the rate, sets your real price in a slow month: at $20,000 of revenue, NoFraud's 1% tier costs $250, an effective 1.25%. Second, read the guarantee amount next to the rate: NoFraud's tiers carry $500, $1,000 or $2,000, so on an $1,800 average basket only the $2,000 tier, at a $450 minimum, matches a full order; ask whether that amount is per order. Third, pay-per-event tools punish small baskets: a $29 Chargeflow Alert on a $25 order costs more than refunding it. Run your own last six months through each model before you compare headline rates.

Where to start, by store size

Under a few hundred orders a month on Shopify: switch on Shopify Protect, read the risk indicators, and add FRIQ Labs for the big orders. On Stripe: Radar Lite, then Standard from $10 a month. From about $20,000 a month: NoFraud's guarantee tiers. Above $50,000 a month or with many non-fraud disputes: quotes from Signifyd and Riskified. Moving off Shopify or WooCommerce at the same time? See our guides to switching from WooCommerce and our BigCommerce alternatives.
  • The guarantee scope is written: fraud only or all chargebacks
  • The cap per order covers your average basket
  • You know the monthly minimum
  • Declined orders are not billed
  • You can run both tools in parallel during the switch
  • No long-term contract or a clear exit clause
FAQ · 8 questions

ClearSale alternatives, your questions

  • Is ClearSale legit?
    Yes. ClearSale is a real fraud prevention company and part of Experian, the credit bureau; its pages describe it as an Experian company. Its Shopify app has been listed since 2020 by ClearSale, with an address on Biscayne Blvd in Miami. The question is fit and service, not legitimacy.
  • How much does a chargeback cost a merchant?
    More than the order. The bank takes the disputed amount back and your payment provider adds a fee: on Stripe, $15 for each dispute received, plus another $15 if you counter it manually, and only that second fee comes back when you win. So a lost $40 order fought by hand costs about $70. Shopify Protect covers both the order and the chargeback fee on protected orders; ask any guarantee vendor whether its payout includes the fee.
  • How long does a ClearSale quote take?
    About a day for the first answer. ClearSale promises a response within 24 hours on its Growth plan requests, and a proposal after a short consultation and a review of your transaction data. Prepare six months of orders, chargebacks and declines, because every guarantee vendor asks for the same file.
  • Can I run a new fraud tool in parallel with ClearSale?
    Yes, and you should for a few weeks. ClearSale itself offers parallel running during the transition to merchants moving to it, and NoFraud's 14-day trial starts with the first order it screens. Compare both decisions on the same orders before you switch off the old one, and keep ClearSale active until its open claims are settled.
  • Does ClearSale use human reviewers?
    Yes, on complex or high-risk orders. ClearSale's global fraud analyst team reviews those orders after its AI scores them, and it claims 99% SLA accuracy. Among the alternatives, NoFraud offers optional expert manual review, Signifyd an expert re-review of declined orders on request, and FRIQ Labs reviews every order you send.
  • Which platforms does ClearSale integrate with?
    ClearSale lists 18+ native integrations, with apps on the Shopify App Store and the BigCommerce app marketplace, plus an API. If you also want workflows around flagged orders, such as a Slack message or a hold tag, you can wire them with an automation tool; see our n8n Shopify integration.
  • What chargeback rate puts a store at risk with Visa and Mastercard?
    Around 1.5% of your transactions in a month. Mastercard's Excessive Chargeback Merchant level starts at 100 chargebacks and a 1.5% rate, with fines from the second month ($1,000 for months two and three, rising after). Visa's monitoring program counts disputes and fraud reports together and treats a 1.5% ratio as excessive in the US and Europe. Check your rate each month before you switch tools, because a learning period can push it up.
  • How long does a chargeback take from start to finish?
    Usually two to three months. Cardholders can typically dispute within 120 days of the payment, you then have 7 to 21 days to answer depending on the card network, and the issuer takes another 60 to 75 days to decide. That is why you keep the old fraud tool active until its open claims are settled, even after the new one goes live.
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