JustCall Alternatives

Seven cloud phone and dialer tools to replace <em>JustCall</em>, and when to stay.

JustCall bills at least two seats, puts its power dialer on the $49 Pro plan and pays calls outside its fair use from credits. If you want AI call notes at the entry price, take Dialpad; if you are a solo user or a small team, Quo lets you buy one seat; if you replace a whole office system, RingCentral; for international sales calling, Ringover. Below are the seven alternatives we compared, with prices read on each pricing page and the billing they apply to.

Romain CochardCEO of Hack'celeration
Updated 20267alternatives compared10Google results read2026prices checked

The ranking is editorial: a sponsored spot is always flagged on its card, and no affiliate link changes a score.

The honest take

Why teams look past JustCall

JustCall is a capable cloud phone system: numbers in 70+ countries, a shared SMS and WhatsApp inbox, IVR, and more than 100 CRM integrations. Most teams that leave are not unhappy with the calls themselves. They leave because the bill grows faster than the headline price suggests, or because the feature they need sits two plans up. Here is what JustCall's own pricing page and help center say, point by point.

Two seats minimum, even if you are alone

Team, Pro and Pro Plus all show "Minimum license: 2", and a single user is still billed for two licenses. Team costs $29 per user per month billed annually, so the real entry bill is $58 a month, or $696 a year paid upfront. On monthly billing the same two seats cost $78. Business needs 10 licenses.

The dialer you want is on a higher plan

The power dialer starts on Pro at $49 per user per month billed annually ($69 monthly), so two dialer seats cost $98 a month at least. The predictive dialer, up to 10 lines, sits in SalesPro, sold on quote and billed annually. During the 2026 Black Friday sale, the yearly cards show promotional prices instead ($23 for Team, $37 for Pro, $62 for Pro Plus, monthly prices unchanged) and the full comparison table shows no prices, so lock any promotional price in writing for the renewal and budget the standard yearly price after it.

"Unlimited" calling has a long list of exclusions

The fair usage policy covers calls inside the region you pick. It excludes toll-free, premium-rate and shared service numbers, international calls and call forwards. Those calls, plus inbound routes at or above $0.02 per minute, are paid from a separate credit balance, which is where surprise charges come from.

Automated texts burn credits

Team includes 500 SMS segments per user in the US and Canada, but SMS sent through workflows, bulk campaigns and CRM automations is excluded. Workflow, API, CRM and Sales Dialer SMS are usage that always consumes credits unless an SMS bundle covers it.

Annual plans are paid upfront and not refunded

For annual plans, the full subscription amount is charged upfront. Refunds are only processed for duplicate or incorrect payments, and unused calling credits are lost when the account closes. Leaving mid-year means paying out the year.

Monthly billing costs a lot more

Team is $39 per user on monthly billing against $29 yearly, about 34% more (put the other way, yearly billing saves about 26%). For a two-seat team, that is $240 more over a year. The gap is wider higher up: Pro Plus is $109 monthly against $89 yearly.
1
Best overall JustCall replacement

Dialpad

4.2/5

Dialpad is the alternative the comparison guides name most often, and the reason is simple: its AI is not an upsell. Dialpad Connect Standard costs $15 per user per month billed annually, or $27 on monthly billing, and already includes real-time transcripts and instant call summaries. JustCall includes transcription on Team, but call summaries need its $9 per user AI Review Assist add-on or the Pro Plus tier. Pro costs $25 per user per month billed annually ($35 monthly) and adds the key CRM integrations, 24/7 customer support and multi-office management. Enterprise is quoted, with SSO, user access controls and unlimited office locations. It runs on desktops, laptops, iOS and Android phones, tablets and desk phones, and Dialpad offers international local numbers in over 50 countries.

If your JustCall seats are mostly outbound reps, look at Dialpad Sell instead of Connect (and our Dialpad alternatives if you are already weighing it). Sell Essentials costs $39 per user per month billed annually ($49 monthly) with AI transcripts, call recording, CRM integrations and unlimited US and Canadian minutes; Advanced, at $59 billed annually ($70 monthly), adds local presence dialing, voicemail drop and real-time coaching. How the price reads against JustCall: Connect Standard costs $15 per user against $29 per user for JustCall Team, both on yearly billing, and the pricing page sets no seat minimum on Standard. On monthly billing the gap holds: $27 against $39. Check the Monthly and Annual switch on the pricing page before you budget, and note that Dialpad warns that the price you pay may vary with your region and currency. Tip: the key CRM integrations arrive on Pro, not Standard, so a team that lives in its CRM should price Pro at $25 yearly, and Dialpad's own power dialer is listed in its Support contact center plans, from $89 per user per month billed annually.

Standout features
  • AI transcripts and summaries from Standard
  • Local numbers in 50+ countries
  • Sell plans with unlimited US and Canada minutes
  • 14-day free trial on Connect
+Pros
  • ✓AI included at the entry price
  • ✓One app for calls, meetings and messages
  • ✓Separate Sell line for outbound floors
−Cons
  • ✗Key CRM integrations start on Pro
  • ✗Region and currency can change the quote
  • ✗Power Dialer sits in Support plans, from $89 yearly
Dialpad vs JustCall
CriterionDialpadJustCall
Entry price$15/user/mo yearly$29/user/mo yearly
Monthly billing$27/user/mo$39/user/mo
AI summariesIncluded on StandardPro Plus or add-on
Free trial14 days14 days
Verdict

Pick Dialpad if you want AI call notes without paying for a premium tier. If your team runs a predictive multi-line dialer all day, compare it with Ringover BUSINESS, CloudTalk or JustCall SalesPro first.

Visit Dialpad →
2
Best for small teams and solo users

Quo

4.1/5

Quo, formerly OpenPhone, is the simplest answer to the JustCall seat minimum. Starter costs $15 per user per month billed annually at $180, or $19 on monthly billing, priced per user, so a solo account pays for one seat. Every plan includes one new or ported local or toll-free number per user, calling and messaging to US and Canadian numbers, voicemail transcripts, the Quo API and the Sona AI agent. Business costs $23 per user per month billed annually ($33 monthly) and adds AI call summaries and transcripts, group calling, call transfers, phone menus, analytics, auto call recording and the HubSpot and Salesforce integrations. Scale, at $35 yearly or $47 monthly, adds AI call tags, onboarding help and inbound phone support.

How the price reads against JustCall: one Quo Starter seat costs $15 a month on yearly billing, against $58 for the two JustCall Team seats you must buy, also yearly. The trap is in the credits. Sona, the AI agent that answers calls, runs on credits: 1 call equals 100 credits, and every plan includes 1,000 free credits, which is 10 calls a month. More calls means a credit tier from $25 to $199 a month, or an overage of $0.45 to $1.00 per call. Texting US numbers also needs carrier registration: a one-time $19.50 review fee and a $1.50 to $3 monthly messaging fee. Tip: if your team sends automated texts through the API, Quo's Zapier integration or Quo on Make, each one costs 1 cent per segment on top of the plan.

Standout features
  • One seat allowed, from $15/mo yearly
  • Shared numbers and team inbox
  • 1,000 AI agent credits included
  • 7-day free trial
+Pros
  • ✓Simple shared inbox for calls and texts
  • ✓Solo users pay for one seat
  • ✓Porting your existing number is free
−Cons
  • ✗Built for conversations, not list dialing
  • ✗AI summaries start on Business
  • ✗Sona calls beyond 10 per month cost extra
Quo vs JustCall
CriterionQuoJustCall
Entry price$15/user/mo yearly$29/user/mo yearly
Seat minimum12
AI agent calls10 a month includedAI Voice Agent add-on
Numbers included1 per user2 per account
Verdict

Pick Quo if you are one to ten people answering customers by phone and text. If you dial lead lists all day, take Ringover, CloudTalk or Aircall Professional instead.

Visit Quo →
3
Best for unified phone, video and chat

RingCentral

3.9/5

RingCentral's business phone product, RingEX, is the heavier, more corporate replacement. Core costs $20 per user per month paid annually, or $30 paid monthly, and includes unlimited domestic calling, on-demand call recording, 100 toll-free minutes, 25 SMS per user per month and HD meetings for up to 300 participants. Advanced costs $25 yearly ($35 monthly) and adds CRM integrations, multiple sites, reporting, 1,000 toll-free minutes and 100 SMS per user. Ultra, at $35 yearly ($45 monthly), raises the toll-free pool to 10,000 minutes and SMS to 200 per user, with unlimited storage. These prices are the same from 1 to 100 users; above 100 users, RingCentral quotes.

How the price reads against JustCall: RingEX Core costs $20 per user on yearly billing, JustCall Team $29, and its unlimited calling covers the US and Canada only, like JustCall Team, which caps outbound calls at 1,000 minutes per license in the UK, Australia and Europe (Pro and above are unlimited in the region you pick). The trap is texting. Twenty-five SMS per user is thin for a sales team used to JustCall's 500 segments on Team, and the Business SMS Booster costs $25 more. For an outbound floor, RingCentral sells a separate contact center, RingCX, starting at $65 per user. Teams moving off RingCentral itself can read our guide to switching from RingCentral. Tip: the 14-day trial is limited to five users and two desk phones, enough to run a real pilot with one team before you port numbers.

Standout features
  • Phone, video and chat in one app
  • Unlimited US and Canada calling
  • Meetings up to 300 participants
  • Same price from 1 to 100 users
+Pros
  • ✓Mature multi-site admin
  • ✓Deep integration catalogue on Advanced
  • ✓Desk phones supported
−Cons
  • ✗Only 25 SMS per user on Core
  • ✗Dialer lives in RingCX, from $65
  • ✗Toll-free minutes are capped per plan
RingCentral vs JustCall
CriterionRingCentralJustCall
Entry price$20/user/mo yearly$29/user/mo yearly
SMS included25/user/mo on Core500 segments on Team
Video meetingsIncludedNot included
DialerRingCX, from $65Power dialer on Pro
Verdict

Pick RingCentral if you are replacing a whole office phone system, not just a sales line. If texting is half of your work, Quo or JustCall-style SMS bundles fit better.

Visit RingCentral →
4
Best for European and international teams

Ringover

3.8/5

Ringover is a cloud phone system with a public price grid and strong international coverage. TALK costs $19 per user per month on the annual plan, or $29 monthly, excluding taxes, and is sold online only, with one shared company number available in 7 countries. BUSINESS costs $49 yearly ($69 monthly) and adds one number per user (landline or mobile), unlimited calls to 90 destinations, a Power Dialer, monitoring and whispering for coaching, and an advanced IVR with smart routing and queues. UNIFIED, at $69 yearly ($89 monthly), adds an omnichannel inbox with email, WhatsApp, Messenger and Instagram. Call history is kept 6 months on TALK and 12 months on the higher plans.

How the price reads against JustCall: Ringover BUSINESS and JustCall Pro both cost $49 per user per month on yearly billing, and both include a power dialer, so the gap is reach: Ringover counts 90 destinations in its unlimited calls, where JustCall's fair use excludes international calls. Two traps here. Both the annual and the monthly price views show a 12-month commitment and a minimum of 3 users, so BUSINESS starts at $147 a month on yearly pricing. And US texting has carrier fees: a $15 campaign vetting fee per request plus a monthly campaign fee. Tip: the 7-day trial covers up to 5 users and 300 outbound minutes, so test the dialer with your real lists before you sign the year.

Standout features
  • Unlimited calls to 90 destinations on BUSINESS
  • Power Dialer from BUSINESS
  • Coaching with whisper and monitoring
  • 7-day trial for 5 users
+Pros
  • ✓Public prices for every plan
  • ✓International reach built in
  • ✓Omnichannel inbox on UNIFIED
−Cons
  • ✗3-user minimum on every plan
  • ✗12-month commitment
  • ✗TALK has one number per company
Ringover vs JustCall
CriterionRingoverJustCall
Entry price$19/user/mo yearly$29/user/mo yearly
Seat minimum32
Power dialerBUSINESS, $49Pro, $49
International90 destinations unlimitedOutside fair use
Verdict

Pick Ringover if your reps call across Europe and North America and need a dialer at a published price. If you are one or two people, Quo or Dialpad avoid the 3-user floor.

Visit Ringover →
5
Best for customer service teams in the US

Nextiva

3.6/5

Nextiva sells business phone plans built around customer conversations rather than outbound dialing. NEXT Core costs $15 per user per month on annual pricing, or $23 monthly, with unlimited voice and video and 100 business text messages per user. NEXT Engage costs $25 yearly or $50 monthly and adds live chat and a chatbot, 500 text messages per user, 2,000 toll-free inbound minutes, three shared team inboxes and single sign-on with Okta or Microsoft Entra ID. NEXT Scale, at $75 per user per month, is aimed at sales and service teams. Its AI assistant, XBert, is billed per use at $1.50 per conversation, or from $99 a month as an AI employee package.

How the price reads against JustCall: Core yearly is about half of JustCall Team yearly per user. The trap sits in the fine print: annual small business pricing applies to new customers with 1 to 100 employees who sign a 12-month or longer minimum term. If you need the flexibility of monthly billing, Engage doubles from $25 to $50. Tip: SSO arrives on Engage, not Core, so a company with an identity provider policy should budget Engage from day one rather than upgrade mid-contract.

Standout features
  • Core from $15/user/mo yearly
  • Live chat and chatbot on Engage
  • SSO with Okta or Entra ID on Engage
  • Desk phones as an add-on
+Pros
  • ✓Low annual entry price
  • ✓Voice and customer chat together
  • ✓Clear plan ladder
−Cons
  • ✗12-month minimum term for annual pricing
  • ✗Engage doubles on monthly billing
  • ✗AI billed per conversation
Nextiva vs JustCall
CriterionNextivaJustCall
Entry price$15/user/mo yearly$29/user/mo yearly
SMS included100/user on Core500 on Team
SSOEngage, $25Business plan, 10 licenses
Commitment12 months for annual priceAnnual or monthly
Verdict

Pick Nextiva if your phone line is a customer service channel next to web chat. If you need a power dialer at a published price, look at Ringover or CloudTalk.

Visit Nextiva →
6
Best for outbound dialer add-ons

CloudTalk

3.3/5

CloudTalk is the closest feature-for-feature rival to JustCall's sales side: dialers, local numbers in many countries, CRM sync with HubSpot, Pipedrive and Salesforce on the higher plans. Its own grid starts with Starter at $25 per user per month billed annually ($34 monthly), Essential at $29 yearly ($39 monthly) and Expert at $49 yearly ($69 monthly). Starter and Essential need one license, which keeps a solo rep at one seat; Expert needs three. The dialers are modular: the AI Sales Dialer in Power mode costs $15 per user as an add-on and is included on Expert, and Parallel mode costs $39 per user. Numbers start from $6 a month with one free, incoming calls are free, and outbound calling bundles start at $5 per user.

How the price reads against JustCall: Starter yearly is $4 under JustCall Team yearly, but a rep who needs parallel dialing pays the plan plus $39. The first trap is the plan ladder: the 95+ CRM, helpdesk and ATS integrations start on Essential, and the Salesforce integration only comes with Expert, so a Salesforce team pays $49 a seat for at least three seats, $147 a month on yearly billing. The second catches US buyers: customers billed in the United States or Canada also pay a Compliance and Administrative Cost Recovery Fee of 11% of the software subscription, which adds $2.75 a month to every Starter seat. Our full CloudTalk review scores it 3.3, mostly for value and support. Tip: if you weigh it against Aircall, read our Aircall vs CloudTalk comparison, and our CloudTalk pricing breakdown for every add-on, before you book demos.

Standout features
  • Power dialer included on Expert
  • Parallel dialing as a $39 add-on
  • One license is enough on Starter
  • Incoming calls free
+Pros
  • ✓Dialer modes for every outbound style
  • ✓Numbers in many countries
  • ✓Monthly billing available
−Cons
  • ✗11% cost-recovery fee in the US and Canada
  • ✗Salesforce only on Expert, 3 licenses minimum
  • ✗Support reviews are polarised
CloudTalk vs JustCall
CriterionCloudTalkJustCall
Entry price$25/user/mo yearly$29/user/mo yearly
Seat minimum1 license (3 on Expert)2 licenses
Parallel dialer$39 add-onSalesPro, on quote
Incoming callsFreeUnlimited under fair use
Verdict

Pick CloudTalk if you want parallel dialing at a published price. If the 11% US fee and stacked add-ons blow the budget, Dialpad or Ringover give a simpler bill. Teams weighing more options can read our CloudTalk alternatives.

Visit CloudTalk →
7
Best for helpdesk and CRM integrations

Aircall

3.2/5

Aircall is the integration-first phone system that JustCall itself names first in its own migration pages. Essentials starts at $30 per license per month billed annually ($40 monthly) and includes IVR, basic call flows, call recordings with AI transcripts, basic dashboards, 250+ integrations and 50 minutes of AI voice agents a month; Professional starts at $50 per license per month billed annually ($70 monthly) and adds advanced analytics, smart routing, a Power Dialer and AI conversation intelligence. Annual plans carry a 25% discount against monthly pricing. Every additional number costs $6 a month, and add-ons are priced apart: AI Assist Pro at $49 per user, WhatsApp at $10 per seat, Analytics+ at $15 per seat; our Aircall pricing breakdown lists them all.

How the price reads against JustCall: the per-license price is close, but the floor is higher. Aircall states that all plans require a minimum of 3 licenses regardless of billing cycle, so the entry bill is $90 a month on yearly billing, against $58 for JustCall Team. That is why our Aircall review scores it 3.2, with value for money at 2.3. Teams already on Aircall who want to compare further can read our Aircall alternatives. Tip: price Professional, not Essentials, if anyone on the team dials lists, since the Power Dialer is not in the entry plan.

Standout features
  • 250+ integrations on every plan
  • Power Dialer on Professional
  • 25% off on annual billing
  • AI transcripts from Essentials
+Pros
  • ✓Calls log into CRM and helpdesk automatically
  • ✓Clean routing for support desks
  • ✓Large app marketplace
−Cons
  • ✗3-license minimum on every plan
  • ✗Add-ons priced separately
  • ✗Support scores low in reviews
Aircall vs JustCall
CriterionAircallJustCall
Entry price$30/license/mo yearly$29/user/mo yearly
Seat minimum32
Extra number$6/monthPaid beyond 2
Integrations250+100+
Verdict

Pick Aircall if your calls must land in your helpdesk or CRM with no manual work and you have at least three agents. For one or two users, Quo or Dialpad start at $15 for a single seat.

Visit Aircall →
At a glance

7 JustCall alternatives compared

Scores are our editorial score on five criteria (ease of use, value, features, support, integrations). Prices were read on each pricing page in 2026; "yearly" means the monthly price of a plan billed once a year. The seat-minimum column is the number most guides leave out, and the one that decides your real entry bill.

Best forSeat minimum and entry billFree planTeam sizeVisit
1DialpadBest overall JustCall replacementNo minimum on Standard; 1 seat $15/mo yearly4.2/5$15/user/mo yearly; $27 monthly—Sales and supportVisit →
2QuoBest for small teams and solo users1 seat; $15/mo yearly4.1/5$15/user/mo yearly; $19 monthly—1 to 10 usersVisit →
3RingCentralBest for unified phone, video and chat1 seat $20/mo yearly; 100+ users quoted3.9/5$20/user/mo yearly; $30 monthly—Multi-site companiesVisit →
4RingoverBest for European and international teams3 users; $57/mo yearly3.8/5$19/user/mo yearly; $29 monthly—International teamsVisit →
5NextivaBest for customer service teams in the US12-month term; 1 seat $15/mo3.6/5$15/user/mo yearly; $23 monthly—US service teamsVisit →
6CloudTalkBest for outbound dialer add-ons1 license ($25/mo) plus 11% US fee; Expert needs 33.3/5$25/user/mo yearly; $34 monthly—Outbound floorsVisit →
7AircallBest for helpdesk and CRM integrations3 licenses; $90/mo yearly3.2/5$30/license/mo yearly; $40 monthly—Helpdesk teamsVisit →

JustCall itself: Team $29/user/mo yearly ($39 monthly), 2-license minimum, so $58/mo to start.

Is your tool missing from this page? Email us: hello@hackceleration.com

Buyer's guide

How to choose a JustCall alternative

JustCall belongs to a category called the cloud phone system (or VoIP business phone): software that gives each user a business number and lets them call and text from a browser, a desktop app or a phone, with no desk hardware. Behind the screen, your calls travel over the internet to a carrier partner that connects them to the regular phone network. On top of the line itself, these tools add routing (an IVR menu, ring groups, queues), recording and transcription, CRM sync that logs every call, and for sales teams a dialer that calls through a list for the rep. A power dialer calls one number after another; a parallel or predictive dialer calls several at once and connects the rep to whoever answers. If dialing is your main job, our ranking of business phones for sales teams goes further; small offices should read our small business phone ranking.

Know the units you are billed in

A seat (or license) is one user account, and many vendors set a floor: 2 at JustCall, 3 at Aircall and Ringover. A minute is call time, often unlimited only inside one region and charged from credits elsewhere. A number is a phone number, usually one per user or per account included, then $4.99 to $6 a month each. An SMS segment is 160 plain characters; a longer text or one with emojis counts as two or more, so 500 segments can mean 250 messages.

What to demand before you compare

Ask four things in writing: the seat minimum, whether the price shown is annual or monthly, what the "unlimited" calls exclude (international, toll-free, forwards), and what US texting registration costs. Then check that the CRM you use syncs on the plan you are pricing, not two plans up.

Count US texting registration

Any business texting US numbers from an app must register for A2P 10DLC. Quo shows a one-time $19.50 review fee plus $1.50 to $3 a month; Ringover lists a $15 campaign vetting fee per request plus a monthly campaign fee. Budget it before you port numbers.

Check which plan unlocks your CRM

The integration you need is rarely on the entry plan. JustCall lists 100+ CRM and data integrations from Team. Dialpad puts its key CRM integrations on Pro ($25 yearly), Quo puts HubSpot and Salesforce on Business ($23 yearly), RingCentral puts CRM integrations on Advanced ($25 yearly), and CloudTalk starts its 95+ integrations on Essential ($29 yearly) but keeps Salesforce for Expert. Aircall lists 250+ integrations from Essentials. Price the plan that carries your CRM, then multiply by the seat minimum.

Where AI call notes start

Transcripts are now common at the entry price; summaries are where vendors charge. JustCall includes AI transcription on Team, and summaries come with the $9 per user AI Review Assist add-on or Pro Plus. Dialpad Standard includes both. Ringover lists call transcription and call summaries from TALK. Aircall Essentials has AI transcripts, and summaries start on Professional. Quo puts summaries and transcripts on Business. Nextiva Core counts 50 AI transcriptions and 50 AI summarizations, and Engage raises both to 200.

No free plan: use the trials

None of the seven alternatives has a free plan, so the trial is your test bench. Dialpad Connect and RingCentral give 14 days, Quo and Ringover 7 days, and Aircall and CloudTalk offer free access to try the product. Nextiva sells through a demo. Run each trial on your real call routes, with the CRM connected, before you start a port.

Plan the exit before you sign

Porting a number out of JustCall is started by your new carrier, and JustCall needs 24 to 48 hours to send the CSR details and PIN. Keep the account open until the port completes, and export call logs, SMS and voicemails first. For a budget dialer suite, CallHippo is the other name the guides cite (see our CloudTalk vs CallHippo comparison); for the dialer-only route, compare Kixie (up to 4 parallel lines, prices not published) and our PhoneBurner alternatives.

Read reviews for the pattern, not the average

Average star ratings in this category sit close together, so the one and two-star reviews tell you more: billing at renewal, dropped calls on some routes, and support delays. Ask each vendor for its cancellation terms and a pilot on your real call routes.
FAQ · 10 questions

JustCall alternatives, your questions

  • How do I cancel my JustCall subscription?
    The account owner cancels from Billing, then Overview, with the Cancel Subscription button at the bottom of the page. The account stays active until the end of the current billing cycle and then closes, so port your numbers out and export your data before that date. If you only need a break, JustCall offers hibernation, which cuts the bill by 70% while keeping numbers and settings.
  • Can I keep my JustCall phone number if I switch?
    Yes. You can port JustCall numbers to another carrier at any time, but the port is started by your new provider, not from the JustCall dashboard. Ask JustCall support for the CSR details, account number and PIN, allow 24 to 48 hours for them, and do not close the account or release the number until the port is complete.
  • Do I get a refund if I leave JustCall in the middle of an annual plan?
    No, in most cases. JustCall charges the full annual amount upfront and only refunds duplicate or incorrect payments. Unused calling credits are also lost when the account closes, so spend down or stop topping up credits in the last months before you move.
  • What happens to my data when my JustCall account closes?
    It is deleted for good. When the account fully closes, call logs, SMS history and account settings are permanently deleted, and every phone number goes back to the public pool. Export call logs, SMS records and voicemails before you cancel. Some eligible US and Australian accounts move instead to a free, limited Starter Plan that keeps the data and some numbers.
  • Why is my JustCall bill higher than the plan price?
    Usually because of credits and prorated charges. Adding users mid-cycle creates prorated charges, a number bought mid-cycle is billed on the next invoice, and credits are deducted for international calls, toll-free inbound, call forwarding, automated SMS and answering machine detection on Sales Dialer calls. One-time 10DLC registration fees also appear under Other Charges.
  • Is JustCall a VoIP phone system?
    Yes. JustCall is a cloud VoIP phone system owned by SaaS Labs, running on an upstream carrier: its port-out guide names Twilio as the carrier of record. That is why any VoIP alternative can take over your numbers by port, with no hardware to change.
  • What happens when the JustCall free trial ends?
    Your access is restricted until you subscribe. The 14-day trial gives access to SalesPro features, and you then have 30 days to pick a plan; after that the account is deleted and you would have to sign up again. Use those 30 days to run a parallel pilot with an alternative.
  • Is JustCall HIPAA compliant?
    Yes, on the Business plan. JustCall lists enterprise-grade compliance, including HIPAA and GDPR, among Business features, along with single sign-on and an enterprise SLA. Business is quoted and needs at least 10 licenses, so a small clinic on Team or Pro should ask for a signed agreement before it records patient calls.
  • Why am I still charged after porting my number out of JustCall?
    Because a ported-out number stays in your account, and keeps being billed, until you delete it. Porting does not cancel the subscription either. Once your new carrier confirms the port, delete the number from Phone Numbers, then cancel the subscription separately. On an annual plan, numbers added during the year are billed for each month left in the cycle.
  • Does JustCall's unlimited calling include international calls?
    No. Unlimited outbound calling covers only the one region you pick (US and Canada, the UK, Australia or Europe), and on Team only the US and Canada: in the other regions Team includes 1,000 outbound minutes per license. Calls outside it are paid from credits at pay-as-you-go rates, even while bundled minutes remain, and bundled minutes and SMS segments reset each cycle without rolling over.
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