What is the best CRM mobile app for reps on the road?

Pipedrive is the only vendor in this ranking that states plainly that its mobile app works offline for anything you'd normally do in it: move deals along the pipeline, add notes, log activities. Everything syncs once the connection is back. The web app, by contrast, needs a connection. For a rep driving between accounts in patchy coverage, that's the difference between logging the meeting in the car and reconstructing it from memory at 7 pm.

The rest of the app is built for speed. The card scanner sits behind the ➕ button, available on every plan and for every user type. It picks up multiple phone numbers and emails, and keeps the card image on the contact's timeline, so you can toss the paper. Notes can be dictated, and on Android the app even converts handwritten notes into text. A day planner lists your meetings and calls, with caller ID and call tracking built in.

Two catches. The app requires Android 11 or iOS 18, so audit your team's phones before you roll it out. And it's lighter than the web version: users mention confusing navigation, fewer integrations than on desktop, and an email send button some can't find. On the US App Store it sits at 3.8 out of 5 from 677 ratings, one of the lower ratings in this group.

Zoho CRM has the most route-friendly app here. It shows customers and deals near your current location, with turn-by-turn navigation. Reps can check in at a customer site, and on Android their manager gets notified. If a rep has a 40-minute gap between meetings, seeing the three accounts in the neighborhood beats any dashboard.

Offline is complete: view, add, edit or delete records, and changes sync automatically when you're back online. The app also handles caller ID, call recording, voice notes, today's tasks and meetings with reminders, and a team feed with @mentions. It runs on Android 6 and iOS 14, which keeps older company phones in the game. And it's included on the free plan for up to three users, the best field app you can get without paying.

The trade-off is setup. Zoho takes configuration, and it shows on mobile. Users on Zoho's own forum report fields that don't update and calls made in the app missing from reports. For card scanning, Zoho long relied on a separate Card Scanner app, so check during the trial what your plan includes in the main app.

The HubSpot app is free and one of the best rated in its category, with a 4.7 out of 5 on the App Store in France from around 1,300 ratings. Calls are where it shines. When a customer rings, the app identifies them even if their number isn't saved in your phone. After the call, it prompts you to log it with an outcome, a note and a follow-up task. The HubSpot keyboard also lets you drop a document, a snippet or a quote straight into WhatsApp or LinkedIn messages.

Offline is the weak spot. It's in beta, read-only, and limited to Starter, Professional and Enterprise. The app caches the 50 most recent records per object (contacts, companies, deals, tickets), 200 in total, with the last 3 engagements and next 5 tasks per record. Files and custom objects don't come along, and a Super Admin has to switch it on. You can look up a customer in a dead zone, but you can't write down what they told you.

On Sales Hub Professional, the Mobile Notetaker records an in-person meeting, transcribes it and drafts a summary with next steps, even offline. User complaints worth knowing: the card scanner sometimes misses mobile numbers, you can't reply to emails from the app, and iOS doesn't support line items on deals.

Salesflare fills much of the CRM automatically from your inbox, and its iPhone app extends that idea. It pings you live when a prospect opens your email or visits your website, so you can call at the right moment, from the coffee line. The app also scans business cards, runs your email sequences and follow-up reminders, and writes AI summaries and drafts.

The app is included on every plan. Growth costs $29 per user per month billed annually, $39 monthly. Pro is $49 ($64 monthly), Enterprise $99 with a five-user minimum. Support is the standout in our review, at 4.8 out of 5, the highest support score in this ranking.

For a pure field rep, the limit is clear: the App Store listing mentions no offline mode, no map and no nearby accounts. Salesflare is a prospecting app, not a route app.

folk isn't a field sales CRM. It's a smart contact book, and its "Contacts by folk CRM" app is built that way. Scan a business card and AI fills the record. Dictate a voice note after a coffee and the app strips the filler words. Call from the app with your own number as caller ID, and the call gets transcribed and summarized. Call recording works once your number is verified.

The app comes with any folk account at no extra cost. On the web, Standard is $24 per user per month and Premium $48. If you subscribe through the iPhone instead, Apple's in-app pricing applies, which is a different price list, so sign up on desktop and use the app for the field.

The limits are sharp. It's iPhone only, and so new that it barely has ratings yet. No offline mode is listed, and there's no deal pipeline to push forward from the phone. For a team tracking deals, Pipedrive is the stronger app.