Omnisend Alternatives

Seven ways off Omnisend, sorted by why you are leaving.

The best Omnisend alternative depends on what pushed you out. If your segments hit a ceiling, Klaviyo is the deeper ecommerce tool. If the bill grew with a list you rarely email, Brevo charges by emails sent. If you want to stop paying, Sender is free up to 2,500 subscribers. For automations tied to a CRM, ActiveCampaign; for simple newsletters, MailerLite; for templates and reach, Mailchimp; and if SMS is the reason, Postscript. Below, each one's entry price with the unit it bills on, and the traps Omnisend users fall into when they switch.

Romain CochardCEO of Hack'celeration
Updated 20267alternatives compared5criteria each2026pricing checked

The ranking is editorial: a sponsored placement is always flagged on its card, and no affiliate link changes a score.

The honest take

Why stores are leaving Omnisend

Omnisend is a good ecommerce email tool, and most people who leave it do not hate it. Its free plan is real, support answers around the clock on every plan, and migration is free. What pushes stores out is the shape of the pricing as they grow, the place of SMS in the plans, and the moment their segments need more than Omnisend gives. Here are the five reasons that come up most.

SMS only comes with the Pro plan, and Pro starts at 2,500 contacts

SMS and MMS are on the Pro plan only. Standard is email and web push. And Pro is sized from 2,500 contacts: with the list size set to 251 to 500 contacts, the Pro column still shows 2,500 contacts and $177 for three months, which is $59 a month. A store with 400 subscribers that wants to text its customers jumps from $16 a month on Standard to $59 on Pro, almost four times more, before the first text is paid for. That single step is the most common reason small stores look elsewhere.

You pay for people who never subscribed

Omnisend bills you for subscribers and for non-subscribers who received automated messages, such as order confirmations or abandoned cart reminders sent to shoppers who never opted in. Unsubscribed contacts are not billed. In practice, a store with heavy checkout traffic can cross into the next contact tier without its marketing list growing at all. If your invoice keeps rising while your subscriber count stays flat, this is usually why.

Standard caps sending at 12 times your list

On Standard, the email limit follows your list: 6,000 emails a month for 500 contacts, which is 12 sends per contact. A store that runs a welcome series, a browse abandonment flow, a cart flow and two newsletters a week can hit that ceiling in a busy month. When you exceed it, Omnisend offers an upgrade and asks you to confirm before it happens. Unlimited email only comes with Pro, and even then a fair use policy applies.

The headline price is a three-month discount

The pricing page opens with the 30% discount for paying three months upfront already selected. Standard shows $11.20 a month, but the full total for three months is $48.00 before the discount, so the regular price is $16 a month, and after those three months you are billed monthly at the full rate. Compare that $16, not the $11.20, with any alternative.

Account freezes and support complaints in recent reviews

Omnisend's overall rating stays high, around 4.7 out of 5 across more than 3,000 merchant ratings, but the low-rated reviews in 2026 tell a consistent story: accounts suspended during onboarding or after years of use, emails that failed to deliver after the domain setup, and live chat that answers without solving. In its replies, Omnisend points to compliance reviews whose details it says it cannot disclose. Support runs by live chat and email, with no phone line, and a dedicated account expert only comes when you spend at least $400 a month.
At a glance

7 Omnisend alternatives compared

Read the "Main edge over Omnisend" column first: each tool fixes a different Omnisend pain, so start from yours. Prices are the entry price on each vendor's pricing page, in US dollars, on monthly billing unless the row says otherwise.

Best forMain edge over OmnisendFree planTeam sizeVisit
1KlaviyoBest for stores that outgrew Omnisend's segmentationSegments on order and browsing data4.2/5Free; Email $20/mo (500 profiles)✓Growing ecommerce brandsVisit →
2BrevoBest for big lists you email rarelyPay by emails sent, not contacts4.1/5Free; Starter $9/mo (5,000 emails)✓Large lists, light sendingVisit →
3SenderBest free plan for a small storeFree up to 2,500 subscribers4.0/5Free; Standard $9/mo (500 subscribers)✓Small storesVisit →
4ActiveCampaignBest when email has to talk to a CRMAutomations tied to a CRM4.0/5$15/mo billed yearly (1,000 contacts)—Stores with a sales teamVisit →
5MailerLiteBest simple newsletter tool for a storeSimplest editor, full features on paid plans3.9/5Free; Comfort $12/mo (500 subscribers)✓Newsletter-first brandsVisit →
6MailchimpBest known name, with templates and reachTemplates and the widest ecosystem3.8/5Free; Essentials from $13/mo✓Campaign-heavy brandsVisit →
7PostscriptBest if you left Omnisend for SMSDedicated SMS for Shopify3.7/5$0/mo + $49 minimum spend—US Shopify brands textingVisit →

Our scores: the average of five sub-scores (ease of use, value for money, features, support, integrations). Prices read on each vendor's pricing page in 2026, in US dollars.

Is your tool missing from this page? Email us: hello@hackceleration.com

1
Best for stores that outgrew Omnisend's segmentation

Klaviyo

4.2/5

Klaviyo is where most Omnisend users look first, and for a good reason: it is the tool Omnisend itself benchmarks against on its own pricing page. Both are built for online stores, both pull orders and browsing events from your shop, and both sell email and SMS in one account. The difference is depth. Klaviyo treats every customer as a profile full of events you can filter on, and that is what people who leave Omnisend usually miss: segments built from what someone bought, how often, and what they looked at last.

The free plan covers 250 active profiles and 500 emails a month, plus $5 of mobile messages each month, so you can rebuild your welcome and abandoned cart flows before paying. The Email plan costs $20 a month for 500 active profiles and 5,000 emails; the Marketing plan costs $25 and lifts social marketing and Customer Hub to 500 active profiles and reviews to no order limit. The plan cards also list $5 of mobile messages a month on both paid plans, but the comparison table under them marks SMS and MMS as an add-on there, so budget any texting on a paid plan as an add-on. Klaviyo connects to 400+ apps, including Shopify, WooCommerce, BigCommerce and Adobe Commerce. One tip before you pick a plan: for a limited time, the first month of an eligible Marketing plan costs $1, for up to 5,000 active profiles, which pays for a month of rebuilding flows side by side with Omnisend.

The catch is the bill. Klaviyo counts active profiles, meaning any contact you can market to, so a list you never clean costs you every month. On the free plan, email support only runs for the first 60 days. If you left Omnisend to pay less, Klaviyo is rarely the answer; if you left because your flows hit a ceiling, it usually is. Our best email marketing for ecommerce ranking puts it in context with the wider field, and our guide to switching away from Klaviyo lists what people miss when they later leave it.

Standout features
  • Segments built on order and browsing events
  • 400+ apps and integrations
  • Free plan with $5 of mobile messages a month
  • Reviews with no order limit on Marketing
+Pros
  • ✓The deepest ecommerce data model on this list
  • ✓Email plan at $20 a month to start
  • ✓Easy to add SMS later as an add-on
−Cons
  • ✗Price climbs with every active profile
  • ✗Email support limited to 60 days on the free plan
  • ✗SMS is an add-on on the paid plans
Klaviyo vs Omnisend
CriterionKlaviyoOmnisend
Entry paid plan$20/month, 500 profiles$16/month, 500 contacts
Emails on entry plan5,000/month6,000/month
SMS$5/month on Free, add-on on paid plansPro plan only
Free plan250 profiles, 500 emails250 contacts, 500 emails
Verdict

The pick when your segments, not your bill, made you leave. If price was the reason, Brevo and Sender both start at $9 a month.

Start Klaviyo free → →
2
Best for big lists you email rarely

Brevo

4.1/5

Brevo flips the pricing model. Omnisend charges by the number of people you reach; Brevo charges mainly by the number of emails you send. Its plans are sized in emails per month: Starter starts at $9 a month on monthly billing for 5,000 emails, Standard at $18, and Professional at $499 for 150,000 emails and more. Paid yearly, Starter drops to $8.08 a month. That model rewards a store with a big list of past customers and a light sending calendar, which is exactly the store that feels overcharged on a contact-based plan.

The free plan lets you upload your contacts and, once Brevo approves the account, send up to 300 emails per day. Brevo also sells SMS, WhatsApp, web push, live chat and a sales CRM from the same account, and connects to 150+ tools, Shopify, WordPress and Stripe included. If you send rarely, pay-as-you-go credits do not expire, so a seasonal store can buy credits instead of a monthly plan.

Watch the add-ons. Removing the Brevo logo costs $12 a month on monthly billing on Starter, and every extra marketing seat on Standard adds $10.80 a month on yearly billing. Ecommerce automations exist, but the product recommendations and order-based flows feel less native than in Omnisend or Klaviyo. Our Brevo review covers its limits in detail, the Brevo pricing breakdown shows how each tier is sized, and our list of Brevo alternatives shows where its users go next.

Standout features
  • Priced by emails sent, not only by contacts
  • Email, SMS, WhatsApp and web push in one account
  • Pay-as-you-go credits that do not expire
  • 150+ integrations including Shopify
+Pros
  • ✓Cheap for large lists with a light sending calendar
  • ✓Free plan with 300 emails a day
  • ✓Monthly or yearly commitment, your choice
−Cons
  • ✗Logo removal is a paid add-on on Starter
  • ✗Ecommerce flows less native than Omnisend's
  • ✗Extra marketing seats cost $10.80 a month each, billed yearly
Brevo vs Omnisend
CriterionBrevoOmnisend
Pricing unitEmails per monthContacts reached
Entry paid plan$9/month, 5,000 emails$16/month, 500 contacts
Free plan300 emails/day500 emails/month
ChannelsEmail, SMS, WhatsApp, pushEmail, SMS, push
Verdict

The pick for big lists and light calendars. Stores that send flows daily to every buyer get more from Klaviyo, or from staying on Omnisend.

Try Brevo free → →
3
Best free plan for a small store

Sender

4.0/5

Sender is the answer for the store that opened Omnisend's pricing calculator and closed it again. Its Free plan holds up to 2,500 subscribers and 15,000 emails a month, with email automation, landing pages, signup forms and popups and transactional emails included. Omnisend's free plan stops at 250 contacts and 500 emails. The catch on Sender's free plan is the Sender branding in your emails, and a single seat.

The paid plans stay cheap. Standard costs $9 a month on monthly billing for up to 500 subscribers and 6,000 emails, removes the branding and adds SMS messaging and advanced ecommerce reports. Professional costs $15 a month, sends up to 12,000 emails, and gives free SMS credits equal to your monthly subscription fee, so $15 of texts each month. At $0.015 per US text, that is about 1,000 SMS included. Shopify, WooCommerce and PrestaShop integrations come with every plan, Free included.

What you give up is depth. Segmentation and reporting are simpler than Omnisend's, webhooks are not on the Free plan, and the integration list is short next to Klaviyo's. A store that relies on product recommendations in every email will feel the gap. Watch the first prices Sender shows too: $5.40 and $6 a month are 24-month prepayments, billed once at $129.60 and $144 and offered to first-time users only. Read our Sender review and the Brevo vs Sender comparison if you are choosing between the two cheapest picks here, and our page on Sender alternatives for the day you outgrow it.

Standout features
  • Free plan up to 2,500 subscribers
  • Free SMS credits equal to the Professional fee
  • Shopify, WooCommerce and PrestaShop on every plan
  • 14-day Professional trial
+Pros
  • ✓The most generous free plan on this list
  • ✓Paid plans from $9 a month
  • ✓SMS included on paid plans
−Cons
  • ✗Sender branding on the Free plan
  • ✗Webhooks start on paid plans
  • ✗Shorter integration list than Klaviyo
Sender vs Omnisend
CriterionSenderOmnisend
Free plan2,500 subscribers, 15,000 emails250 contacts, 500 emails
Entry paid plan$9/month, 500 subscribers$16/month, 500 contacts
SMSStandard and ProfessionalPro plan only
Store integrations on freeShopify, WooCommerce, PrestaShopShopify, BigCommerce, WooCommerce and more
Verdict

The pick for small stores counting every dollar. Once you need deep segments or hundreds of integrations, that is Klaviyo territory.

Start Sender free → →
4
Best when email has to talk to a CRM

ActiveCampaign

4.0/5

ActiveCampaign is the alternative for a store whose customer journey does not end at checkout. Its automation builder is made for long journeys: branching on any field, business goals (15 active goals on Starter, 25 on Plus, 200 on Pro), conditional content on Pro and Enterprise, and an optional CRM where a big order can open a deal for a sales rep. Brands that sell wholesale, subscriptions or products that need a call before purchase get more from it than a pure DTC shop does.

Prices on the pricing page are billed yearly. For 1,000 contacts, Starter starts at $15 a month, Plus at $49, Pro at $79 and Enterprise at $145. At 2,500 contacts, Starter rises to $39 and Plus to $95; at 10,000 contacts, Starter is $149 a month. The standard Shopify, Square and WooCommerce integrations and abandoned cart are on every plan, but the product catalog and blocks start on Plus, and the premium BigCommerce, Magento and Shopify Plus integrations need Pro or Enterprise. If your list grows past your band, ActiveCampaign moves you to the next contact band without locking features, and there is a 30-day money-back guarantee.

Keep in mind that ActiveCampaign is a marketing automation tool that does ecommerce, not an ecommerce tool. SMS is an add-on, Starter sends up to 10 times your contact limit each month, and the Starter plan lacks the product catalog and blocks. See the ActiveCampaign review, our ActiveCampaign pricing guide, the ActiveCampaign vs Brevo comparison and our list of ActiveCampaign alternatives.

Standout features
  • Branching automations with goals
  • Optional CRM for sales pipelines
  • Shopify, Square and WooCommerce on every plan
  • 1,000+ app integrations
+Pros
  • ✓Business goals and conditional content for long journeys
  • ✓Upgrades between contact bands without penalties
  • ✓30-day money-back guarantee
−Cons
  • ✗Product catalog and blocks start on Plus
  • ✗Shopify Plus integration needs Pro or Enterprise
  • ✗Prices shown are billed yearly
ActiveCampaign vs Omnisend
CriterionActiveCampaignOmnisend
Entry price$15/month billed yearly, 1,000 contacts$16/month billed monthly, 500 contacts
Email sends10x contacts on Starter12x list on Standard
CRMOptional add-onNot the focus
Free planNo, free trialYes
Verdict

The pick when email feeds a sales team. A pure DTC store with no sales reps is better served by Klaviyo, or by Omnisend itself.

Try ActiveCampaign → →
5
Best simple newsletter tool for a store

MailerLite

3.9/5

MailerLite is what many store owners pick when they realize they use a fraction of Omnisend. If your email program is a weekly newsletter, a welcome series and a cart reminder, its editor is the fastest on this list to learn, and every paid plan gets the full feature set: you pay more only for a bigger list or more sending.

The Free plan gives you 250 subscribers, 2 user seats and 2,500 emails a month, with campaigns, automations and a website. Comfort costs $12 a month on monthly billing for 500 subscribers and 5,000 emails, or $10.80 a month billed yearly; it brings 50 automations, 10 forms and 3 user seats. Power costs $25 a month on monthly billing, removes the monthly email cap and adds 24/7 live chat support and unlimited seats. Shopify and WooCommerce integrations sync your customers and orders.

The limits matter for a store. SMS for marketing is not part of the Marketing plans, which cover email, audience and automation; at 500 subscribers, Comfort comes with email support only, while Power adds 24/7 live chat. Discounts do not stack: MailerLite applies one discount at a time, so the yearly saving and a promotion will not add up. Nonprofits get 30% off paid plans. Before you commit, read why some teams later switch away from MailerLite.

Standout features
  • Full feature set on every paid plan
  • Free plan with 2 user seats
  • Unlimited monthly emails on Power
  • 30% nonprofit discount
+Pros
  • ✓The easiest editor on this list
  • ✓Cheap at small list sizes
  • ✓Shopify and WooCommerce integrations
−Cons
  • ✗No marketing SMS in the Marketing plans
  • ✗Email-only support on Comfort at 500 subscribers
  • ✗Lighter ecommerce automations than Omnisend
MailerLite vs Omnisend
CriterionMailerLiteOmnisend
Entry paid plan$12/month, 500 subscribers$16/month, 500 contacts
Emails on entry plan5,000/month6,000/month
Free plan250 subscribers, 2,500 emails250 contacts, 500 emails
Marketing SMSNot in Marketing plansPro plan
Verdict

The pick for newsletter-first stores. When SMS or product-driven flows bring real revenue, look at Klaviyo or Sender.

Try MailerLite free → →
6
Best known name, with templates and reach

Mailchimp

3.8/5

Mailchimp is on every Omnisend alternatives list because it is the name everyone knows, and it is still a sound choice for a store that sends a lot of designed campaigns and a handful of automations. The template library, the 300+ integrations and the number of freelancers who know it make it easy to hand off.

The pricing is where an Omnisend user should slow down. The Free plan is limited to 250 contacts, one seat and a maximum of 500 emails a month or 250 a day, with email support for the first 30 days only. Essentials starts at $13 a month and Standard at $20, both with a 14-day free trial; Premium starts at $350. Sends are tied to your list: 10 times your contacts on Essentials, 12 times on Standard, 15 times on Premium. Automation is the real split: Essentials allows flows of up to 4 steps, while Standard allows up to 200 flows. Go over your contact or send limit on a paid plan and overages apply; on Free, sending is paused instead.

SMS is an add-on to paid plans in select countries, bought in monthly credit blocks that renew automatically, and unused credits expire each month. For a store used to Omnisend's ecommerce flows, Mailchimp only makes sense on Standard, which removes most of its price advantage. Our page on leaving Mailchimp lists the limits that push stores out.

Standout features
  • 300+ integrations
  • Up to 200 flows on Standard
  • Huge template library
  • 24/7 email and chat support on Essentials and Standard
+Pros
  • ✓Familiar to agencies and freelancers
  • ✓Strong campaign design tools
  • ✓Free plan to start
−Cons
  • ✗Essentials caps flows at 4 steps
  • ✗SMS credits expire every month
  • ✗Free plan email support lasts 30 days
Mailchimp vs Omnisend
CriterionMailchimpOmnisend
Entry paid planFrom $13/month$16/month, 500 contacts
Sends10x to 15x contacts12x list on Standard
Automation on entry planFlows up to 4 stepsPre-built ecommerce workflows
SMSAdd-on, credits expire monthlyPro plan only
Verdict

The pick for campaign-heavy brands that value familiarity. When automations drive your revenue, Klaviyo and ActiveCampaign go further.

Try Mailchimp → →
7
Best if you left Omnisend for SMS

Postscript

3.7/5

Postscript is an SMS-first tool, and that is the point. Some stores leave Omnisend because SMS is their second-biggest channel and they want a specialist, not a feature on the Pro plan. Postscript is built for Shopify brands texting customers in the US and Canada: campaigns and automations, unlimited segments, a dedicated toll-free number and subscriber acquisition tools such as popups and opt-in keywords.

Pricing is a platform fee plus per-message rates. Starter costs $0 a month with a $49 monthly minimum spend, at $0.009 per SMS and $0.045 per MMS plus carrier fees; Growth costs $100 a month at $0.008 per SMS; Professional costs $500 a month at $0.007 per SMS. Average US carrier fees add $0.00435 per SMS, so the real Starter cost is about $0.013 per text. No contract is required, and the free trial gives you a credit equal to $100 to use during your first 30 days.

The limit is scope. Postscript has launched its own email channel, but its published plans cover SMS and RCS only, so most brands still run an email platform next to it, which means two bills and two places to manage consent. Listed rates cover the US and Canada only; other countries are billed at separate international rates. A store not on Shopify can use the SDK, but the product is clearly designed around Shopify. Our best SMS tools for ecommerce ranking compares it with other texting platforms, and our best SMS marketing platforms ranking widens the field beyond Shopify.

Standout features
  • Built for Shopify SMS
  • Dedicated toll-free number on Starter
  • No contract required
  • $100 trial credit for 30 days
+Pros
  • ✓Unlimited segments from the Starter plan
  • ✓Per-message rates down to $0.007
  • ✓Starts with no platform fee
−Cons
  • ✗Email is new and not in the published plans
  • ✗Listed rates cover the US and Canada only
  • ✗$49 monthly minimum spend on Starter
Postscript vs Omnisend
CriterionPostscriptOmnisend
ChannelSMS, MMS and RCS; email newly addedEmail, SMS, push
SMS rate$0.009 to $0.007 + carrier feesFrom $0.007, by volume
Entry cost$49 monthly minimum spendPro plan, $59/month
MarketsUS and Canada ratesSMS in multiple countries
Verdict

The pick when SMS, not email, made you leave. For one tool covering both channels, Klaviyo or Brevo fit better.

Try Postscript → →
Buyer's guide

How to choose an Omnisend alternative

Omnisend belongs to a category often called ecommerce marketing automation: an email tool that plugs into your store, reads its events (a product viewed, a cart abandoned, an order placed) and fires messages based on them. The automated flows usually bring a large share of the revenue, the campaigns the rest. SMS and web push are extra channels on top of the same customer data. The seven tools on this page cover part of this, and each prices it its own way: that is where switches go wrong.

Three units decide your bill. Contacts (or profiles, or subscribers): the people stored in your account that you can market to; Omnisend, Klaviyo, Sender, MailerLite, Mailchimp and ActiveCampaign all price on this, and each defines it a little differently. Sends per month: a cap often expressed as a multiple of your list, 12 times on Omnisend Standard and Mailchimp Standard, 10 times on Mailchimp Essentials and ActiveCampaign Starter; Brevo prices mainly on this unit instead of contacts. SMS credits: a per-message price that varies by country and volume, sometimes bundled with the plan (Sender Professional), sometimes bought in blocks that expire (Mailchimp), sometimes with a minimum spend (Postscript).

Before you compare, ask each candidate the same five questions. Does it read orders and browsing events from your platform, or only customer emails? What is the price at your list size today and at twice that size, on the same billing period? Are non-subscribers who get automated emails counted? Is SMS on the plan you would actually buy, and for which countries? And does it migrate flows and templates for you, or only contacts? A tool that fails the first question is a newsletter tool, not an Omnisend alternative. Constant Contact and AWeber, which many lists include, fit newsletters and events better than store automation, which is why they are not ranked here. HubSpot Marketing Hub is a CRM suite priced by seat: its Professional tier starts at $890 a month on monthly billing with three core seats, plus a required one-time $3,000 onboarding fee, far above what a store pays to replace Omnisend (see our HubSpot review). Drip, an ecommerce email tool that several lists also rank, starts at $39 a month for up to 2,500 people, with unlimited email sends and a 14-day trial but no free plan: more than twice Omnisend Standard for a 500-contact store, which is why it is not ranked here (our Drip review covers it). GetResponse puts abandoned cart recovery on Marketer, $59 a month on monthly billing for 1,000 contacts, and SMS marketing only on its custom-priced Enterprise plan. Kit is free up to 10,000 subscribers, but it is built for creators, and its Shopify abandoned checkout starts on Creator, $390 billed yearly for 1,000 subscribers. Moosend costs $9 a month for 500 contacts on monthly billing after a 30-day trial, and its plans list email, automation, landing pages and transactional email, with no SMS channel. If your store runs on Shopify, our guide to email marketing apps for Shopify narrows the field further. If you also weigh the wider field, our email marketing for small businesses ranking covers them.

Before you switch

Six traps Omnisend users fall into when they switch

01

Compare full prices, not the three-month deal

Omnisend's $11.20 Standard price is $16 with 30% off for paying three months upfront. Brevo's $8.08 is a yearly price; its monthly price is $9. ActiveCampaign's $15 is billed yearly. Sender's $5.40 and $6 are 24-month prepayments for first-time users; month to month, Standard is $9 and Professional $15. Put each tool on monthly billing at your list size before you decide, so you compare list prices with list prices.

02

Count the real cost of a text

Postscript's Starter rate is $0.009 per SMS, but US carriers add about $0.00435, so each text costs about $0.013. The $49 monthly minimum then buys roughly 3,670 texts, not 5,444. Sender Professional includes $15 of SMS credits a month: at $0.015 per US text, that is 1,000 texts included in a $15 plan.

03

Check what happens to unused SMS credits

Mailchimp SMS credits are bought in blocks that renew every month, and unused credits expire. A store that texts heavily in November and lightly in February pays the same block in both months. Omnisend is not looser: unused SMS credits roll over to the next billing cycle only, and expire 60 days after they were added. Brevo's pay-as-you-go email credits, by contrast, do not expire.

04

Price your list at twice its size

ActiveCampaign Starter is $15 a month at 1,000 contacts and $39 at 2,500, billed yearly: 2.5 times the contacts for 2.6 times the price. On Omnisend, adding SMS means Pro at $59 a month from day one. Ask each vendor for the price at double your current list before you migrate any flow.

05

Export before you uninstall the Shopify app

Uninstalling Omnisend from your Shopify store deletes your Omnisend account automatically 16 days later, contacts, campaigns, automations and reports included, and deleted data cannot be recovered. Run your exports in Audience, then Exports (all contacts, a segment or a tag, as a CSV) before you remove the app, and keep a copy of every flow you plan to rebuild.

06

Cancel SMS separately, and watch the free-plan clock

Canceling an Omnisend plan does not cancel the SMS credits subscription, which has its own button under Pricing and usage. After you cancel to Free, your data stays in read-only mode, but an account nobody logs in to for three months is deleted. If you need a pause rather than an exit, a one-time $50 freeze keeps the account and its data for up to 12 months, once every 12 months.

FAQ · 9 questions

Omnisend alternatives, the FAQ

  • Who is Omnisend's biggest competitor?
    Klaviyo. Omnisend's own pricing page headlines "Save up to 35% vs. Klaviyo", and its menu offers a free 5-day migration from Klaviyo. Both sell email and SMS to online stores; Klaviyo goes deeper on segments, Omnisend sells on price and 24/7 support on every plan.
  • Is there a free alternative to Omnisend?
    Yes, several. Sender's free plan holds 2,500 subscribers and 15,000 emails a month, ten times Omnisend's 250 contacts. Kit is free up to 10,000 subscribers, but its free plan has no Shopify abandoned checkout, so it suits a newsletter more than a store. Brevo's free plan sends up to 300 emails a day.
  • Which Omnisend alternative works best with Shopify?
    Klaviyo, for most Shopify stores that need order-based segments and flows. On a budget, Sender's Shopify integration is included on its Free plan. If texting is the priority, Postscript is built around Shopify. Shopify Plus stores looking at ActiveCampaign need its Pro or Enterprise plan for the premium integration.
  • Is Omnisend cheaper than Klaviyo?
    Yes at small lists. For 500 contacts, Omnisend Standard costs $16 a month with 6,000 emails, against $20 for Klaviyo's Email plan with 5,000 emails, and Omnisend advertises savings of up to 35% against Klaviyo. Klaviyo's limited offer of a $1 first month on an eligible Marketing plan, up to 5,000 active profiles, narrows the gap for a trial month.
  • Will switching hurt my email deliverability?
    It can for a few weeks. A new sending domain or IP has no history with inbox providers, so start by mailing your most engaged buyers, then widen the audience over two to four weeks. Set up SPF, DKIM and DMARC on your own domain before the first send, whatever tool you choose.
  • Can I keep Omnisend for email and use another tool for SMS?
    Yes, and many US Shopify brands do. Pairing Omnisend Standard with a dedicated texting tool such as Postscript avoids the jump to Pro. The cost is double consent management: make sure SMS opt-ins sync both ways, or you risk texting someone who unsubscribed in the other tool.
  • Is MMS available outside the US with Omnisend?
    Only in the US and Canada. Omnisend's MMS, which lets you add images or GIFs to a text, works for US and Canada recipients only, while text-only SMS is available globally. If picture messages matter for a European audience, plan your campaigns as plain SMS with a link.
  • What happens to SMS if I downgrade from Omnisend Pro?
    You lose it. The current Standard and Free plans do not support SMS, so moving down from Pro removes SMS and your SMS credits subscription, and returning to Pro later puts you on the current Pro pricing. A move down to Standard takes effect at once with no refund: unused days become a credit on the next invoice.
  • Does Omnisend work outside Shopify?
    Yes. Omnisend lists integrations with Shopify, Shopify Plus, BigCommerce, WooCommerce, WordPress, Wix, Shoplazza and Ecwid. If you move from Shopify to one of these, you can keep Omnisend through the platform move, which spreads the risk of two migrations.
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