FaceUp Make integrationAutomate FaceUp with Make.
Could a new FaceUp report reach the right person without anyone refreshing the dashboard? The FaceUp Make integration offers 3 instant triggers: reports, messages and internal comments. This guide shows HR and compliance teams how to connect the account and build a first scenario.
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What can the FaceUp Make integration do?
The FaceUp Make integration lets a Make scenario, the automation you build in Make, start the moment something new lands in your FaceUp account. It only listens: a report, a message from a sender or an internal comment wakes the scenario up, and the next modules take care of the rest.
Route every new report. Watch Reports starts the scenario when a report is created. Add a module from your ticketing tool or chat app after it, and the case owner gets a heads-up without watching FaceUp all day.
Keep reporters from waiting. Watch Messages fires when a sender writes into an existing case. A compliance officer who handles several cases can receive each new message in the channel the team already reads.
Log internal discussion. Watch Internal Comments reacts to notes your investigators add. Sending them to a spreadsheet or a project tool gives a trace of who said what, outside FaceUp.
What this app does not do in Make: it has no action or search module, and no Make an API Call module either. Make cannot create a report, answer a sender or change a case status in FaceUp. Any follow-up happens in another app. If you want a second opinion on the tool itself, read the Make review, and the n8n vs Make comparison helps if you are still choosing a platform.
How do you connect FaceUp to Make?
- 01
Copy your key and region
In FaceUp, open the Integrations tab, click API keys then Create, and copy the key somewhere safe. Then open the Settings tab and copy the Data Hosting Region value.
- 02
Create the webhook and connection
In Make, add a FaceUp module to your scenario. All three are instant, so click Create a webhook first, then Create a connection. A connection is your FaceUp account linked to Make once and reused by every FaceUp module.
- 03
Paste the values and save
Give the connection a name if you like, paste the key into API Key and the region into Region, then click Save. If a window asks you to authenticate or confirm access, accept it.
Your first scenario: alert the team on each new FaceUp report
GoalWhen a report is created in FaceUp, Make passes it to the app your team already uses for alerts.
- 01
Create the scenario
On the Scenarios page, create a new scenario and click the big + to place the first module, which is where everything starts.
- 02
Add Watch Reports
Search for FaceUp, pick Watch Reports, create the webhook and link your connection with the key and region copied earlier.
- 03
Add the alert module
Click the + on the right of Watch Reports and choose the module of your mail or chat app. Map the report data into the message.
- 04
Test with Run once
Click Run once, then create a test report in FaceUp. Each bundle, one item passed between modules, shows up in the editor so you can check it.
- 05
Switch it on
When the test looks right, switch the scenario on. Since the trigger is instant, FaceUp calls Make each time a report arrives, with no polling interval to set.
What starts a FaceUp scenario
3 modules start a scenario when something happens in FaceUp. A scheduled trigger is checked by Make on the scenario's schedule; an instant one is called by FaceUp as soon as it happens.
Watch Internal Comments
Instant triggerIn Make“Triggers when a new internal comment is created.”
You get each internal comment your team writes on a case, handed to the next module as soon as it exists. That keeps investigators in sync even when some of them never open FaceUp between two meetings.
Watch Messages
Instant triggerIn Make“Triggers when a new message from a sender is created.”
This trigger brings you every new message a sender writes, so a reply from a whistleblower never sits unread. It is the one to pick when the conversation matters more than the initial report.
Watch Reports
Instant triggerIn Make“Triggers when a new report is created.”
Watch Reports gives you each brand new report the second it lands, which makes it the natural first module for any intake flow.
Need help automating FaceUp with Make?
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