Resources · Make integration

Shiphero Make integrationAutomate Shiphero with Make.

What should happen the moment a Shiphero order ships, stalls or gets cancelled? The Shiphero Make integration gives you 15 modules, 10 of them instant triggers, so warehouse events can start work in other tools. This guide connects your account and walks you through a first scenario.

Try the Shiphero integration on MakeSee the 15 modules

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What you can automate

What can the Shiphero Make integration automate for you?

The Shiphero Make integration links your Shiphero warehouse account to Make, a no-code tool where you build a scenario (the automation itself, a chain of modules). Shiphero calls Make the instant an order, tote, return or shipment changes, and Make passes that event to the next module, in Shiphero or in another app.

Catch backorders before customers ask. Watch Backorders fires when an order line goes on backorder. Add Get Products to pull the item details, then alert your buying team in the tool they already read.

Keep order statuses honest. Watch Order Allocations reports each allocated line, and Update an Order Status sets the order to the stage your support team expects, so nobody chases a picker to find out.

Close the loop on returns and shipments. Watch Returns and Watch Shipments hand each new return or shipment to Make, which can log it in a sheet or notify the customer through another app.

Shiphero has no Make an API Call module in Make. When a module is missing, Execute a GraphQL Query is the closest way to reach data the other modules skip. The same app often has an n8n node too; the n8n vs Make comparison lays out the differences. For a guided start, see the Make training, or check Make pricing before you scale.

Connect

How do you connect your Shiphero account to Make?

  1. 01

    Grab a refresh token in Shiphero

    In your Shiphero dashboard, open Users and click Add Third-Party Developer. Shiphero shows a Refresh Token on screen: copy it right away, it is the key Make uses to reach your account.

  2. 02

    Add a Shiphero module in Make

    Log in to Make, add any Shiphero module to your scenario and click Create a connection. A connection is your Shiphero account linked to Make once, then reused by every Shiphero module. The Connection name field is optional.

  3. 03

    Paste the credentials and save

    Enter the credentials you copied from Shiphero, or follow the on-screen instructions, then save. Make can now read orders and products from your account and list them for you in the module fields.

First scenario

Build your first scenario with Shiphero

GoalWhen Shiphero allocates an order line, Make updates that order's status so support sees where it stands.

  1. 01

    Create the scenario

    Open the Scenarios page, create a new scenario and click the big + to place the first module. That first module is the trigger: the event that starts everything.

  2. 02

    Pick Watch Order Allocations

    Search for Shiphero, choose Watch Order Allocations, click Create a webhook, then Create a connection with your refresh token. Shiphero will now call Make each time a line is allocated.

  3. 03

    Add Update an Order Status

    Click the + to the right of the trigger and pick Update an Order Status. Map the order from the trigger's data, then choose the status your team reads as "ready to pick".

  4. 04

    Test with Run once

    Click Run once, then allocate a test order in Shiphero. Make shows each bundle (one item passed between modules) so you can check the right order got the new status.

  5. 05

    Switch it on

    Once the test looks right, switch the scenario on. Because the trigger is instant, it runs whenever Shiphero sends an allocation, and each module run counts as one operation on your plan.

Triggers

Which Shiphero events can start a scenario?

10 modules start a scenario when something happens in Shiphero. A scheduled trigger is checked by Make on the scenario's schedule; an instant one is called by Shiphero as soon as it happens.

Shiphero1Watch Backorders

Watch Backorders

Instant trigger

In Make“Triggers when an order line item goes on backorder”

You hear about a backorder the moment an order line falls short, instead of discovering it when a customer complains. Each bundle is one line that could not be filled.

How it fires
instant, Shiphero calls Make through a webhook as soon as it happens.
When to use it
send the stuck item to purchasing or post it in a team channel so restocking starts right away.
Watch out
it reports lines, not whole orders, so plan one bundle per short line.
Shiphero2Watch Cleared Totes

Watch Cleared Totes

Instant trigger

In Make“Triggers when a tote is cleared”

This one gives your floor lead a signal each time a tote is cleared in Shiphero, which is handy for tracking how bins move through picking and packing without refreshing the dashboard.

How it fires
instant, the app calls Make by webhook the second a tote clears.
When to use it
log cleared totes in a sheet to spot bottlenecks on a busy shift.
Watch out
a cleared tote and a completed tote are two separate triggers, so pick the one that matches the moment you track.
Shiphero3Watch Completed Totes

Watch Completed Totes

Instant trigger

In Make“Watch Orders that have been cancelled”

Watch Completed Totes lets a scenario react when a tote reaches its end state, so the next team knows the batch is ready for them.

How it fires
instant, Shiphero pushes the event to Make through a webhook once it occurs.
When to use it
hand finished totes over to packing or quality control through a message in their own tool.
Watch out
Make's catalog describes this module with the same line as Watch Order Cancellations, so click Run once and read the bundle before you rely on it.
Shiphero4Watch Inventory Updates

Watch Inventory Updates

Instant trigger

In Make“Triggers when inventory is updated”

Stock counts stay in sync elsewhere: Shiphero tells Make every time inventory changes, and your scenario forwards the new level to a storefront, a sheet or a report.

How it fires
instant, the app notifies Make by webhook as soon as the count moves.
When to use it
mirror warehouse stock into a spreadsheet your merchandising team checks before running a promotion.
Watch out
every inventory change becomes a bundle that costs operations, so add a filter if you only care about some products.
Shiphero5Watch Order Allocations

Watch Order Allocations

Instant trigger

In Make“Triggers when an order line item gets allocated”

Knowing that stock is reserved for an order is the green light for picking, and this trigger delivers that green light to Make line by line.

How it fires
instant, Shiphero calls Make through a webhook the moment a line is allocated.
When to use it
move the order to a "ready" status or tell a customer service rep their priority order is covered.
Watch out
it reports allocations line by line, so an order with several lines can reach Make several times.
Shiphero6Watch Order Cancellations

Watch Order Cancellations

Instant trigger

In Make“Watch Orders that have been cancelled”

A cancelled order often means work to undo elsewhere, and this trigger makes sure Make hears about it before anyone packs the parcel.

How it fires
instant, the app sends the cancellation to Make by webhook as soon as it is recorded.
When to use it
warn the packing station, remove the order from a shipping sheet, or flag the refund for accounting.
Watch out
test it with a real cancelled order and Run once so you see exactly which order data reaches the next module.
Shiphero7Watch Order Packouts

Watch Order Packouts

Instant trigger

In Make“Triggers when an order is packed out”

With Watch Order Packouts, a scenario starts as soon as an order is packed out, the last warehouse step before the carrier takes over.

How it fires
instant, Shiphero calls Make through a webhook once packing is done.
When to use it
send a "your parcel is packed" note through your email tool, or count finished orders per packer in a sheet.
Watch out
packed out is not shipped yet; for the carrier handoff, start from Watch Shipments instead.
Shiphero8Watch PO Updates

Watch PO Updates

Instant trigger

In Make“Triggers when a purchase order is updated”

Purchase orders change as suppliers confirm, ship or adjust, and Watch PO Updates brings each change into Make so buyers do not have to watch Shiphero all day.

How it fires
instant, the app notifies Make by webhook whenever a purchase order is updated.
When to use it
keep a supplier tracking sheet current or ping the receiving team when an inbound order moves.
Watch out
any update fires it, so add a filter after the trigger if only certain changes matter to you.
Shiphero9Watch Returns

Watch Returns

Instant trigger

In Make“Triggers when a Return is Created Or Updated”

Returns get handled faster when your service team sees them immediately; this trigger passes along every return created or updated in Shiphero.

How it fires
instant, Shiphero calls Make through a webhook as soon as the return changes.
When to use it
open a ticket in your help desk or log each return for refund follow-up.
Watch out
both creation and updates fire it, so the same return can arrive more than once; check its status in a filter before acting.
Shiphero10Watch Shipments

Watch Shipments

Instant trigger

In Make“Triggers when a shipment is created”

Customers want to know their parcel is on its way, and Watch Shipments hands Make every shipment the moment Shiphero creates it.

How it fires
instant, the app sends the new shipment to Make by webhook right when it happens.
When to use it
push shipment details into your CRM or an order-tracking sheet shared with sales.
Watch out
Make's catalog only mentions new shipments, so do not count on it to follow later changes.
Modules

What else can Shiphero do inside a scenario?

Shiphero gives you 5 modules. For each one: what it does for you, when to reach for it, and what to watch out for.

Shiphero1

Execute a GraphQL Query

Action

In Make“Executes a GraphQL Query”

This module reaches Shiphero data the ready-made modules do not cover, by sending a query you write yourself in GraphQL, the language Shiphero's API speaks.

When to use it
only when Get Orders, Get Products and the update modules cannot do the job.
Watch out
Make will not build the query for you, so test it with Run once on one record first.
Shiphero2

Update an Order

Action

In Make“Update Orders”

Changing an existing order from a scenario saves your team from editing it by hand in Shiphero after an event elsewhere.

When to use it
a customer changes their details in your store and the warehouse order needs to follow.
Watch out
it acts on one order per bundle, so map the order from the previous module rather than typing it in.
Shiphero3

Update an Order Status

Action

In Make“Updates an Order”

Set the status of an order automatically, so the stage shown in Shiphero matches what actually happened.

When to use it
right after a trigger such as Watch Order Allocations, when the status is the only thing that needs to change.
Watch out
pick Update an Order instead when you need to touch more than the status.
Shiphero4

Get Orders

Search

In Make“Returns Orders that Match the Search Criteria”

Need the full picture of an order? Get Orders pulls every order matching your search criteria and hands each one to the rest of the scenario as its own bundle.

When to use it
the trigger left out a detail you need.
Watch out
a search can return zero, one or many orders, and each one costs an operation in the modules that follow.
Shiphero5

Get Products

Search

In Make“Returns Products that Match the Search Criteria”

Look up products in your Shiphero catalog so a scenario can add item details to an alert, a report or another app.

When to use it
after Watch Backorders, to show the buyer exactly which product is running short.
Watch out
an empty result stops nothing on its own, so plan for the case where no product matches.
Need help

Need help automating Shiphero with Make?

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FAQ

Shiphero and Make: frequently asked questions

01Is the Shiphero Make integration free?
Yes, Shiphero is a standard app in Make, so you can use it on the Free plan. That plan gives you 2 active scenarios, runs of up to 5 minutes, files up to 5 MB and 512 MB of data transfer. Paid plans (Core, Pro, Teams and Enterprise) lift the active scenario limit and allow runs of up to 40 minutes. Make counts usage in operations, one per module run, so a busy warehouse trigger will use them faster. You still need your own Shiphero subscription.
02What do you need to connect Shiphero to Make?
You need an active Shiphero account and an access token. The simplest route is to open Users in the Shiphero dashboard, click Add Third-Party Developer and copy the Refresh Token shown on screen. In Make, add a Shiphero module, click Create a connection and enter those credentials. For any instant module, click Create a webhook first, then create the connection. The connection is saved once and reused by all 15 Shiphero modules.
03Do Shiphero triggers in Make work in real time?
Yes. All 10 Shiphero triggers are instant: Shiphero calls Make through a webhook as soon as an order line is backordered or allocated, a tote is cleared, a return changes or a shipment is created. The scenario does not wait for a schedule. On a scheduled trigger Make would check on an interval instead, every 15 minutes by default, but Shiphero has none of those. Each event still counts operations on your plan.
04What if the Shiphero module you need is missing in Make?
It depends on what you need. Shiphero has no Make an API Call module, but Execute a GraphQL Query lets you send your own query to Shiphero when the other modules fall short. That requires writing the query yourself. If the data lives in another tool, a module from that app may be simpler. For a setup you would rather hand over, the team behind this guide builds Make scenarios and can take it on.
05Should you use Make or n8n with Shiphero?
It depends on the tool your team already uses. In Make, Shiphero comes with 15 modules, 10 instant triggers and a guided connection through a refresh token, and it works on the Free plan. The same app often has an n8n node as well, so check which modules each side offers for your use case, such as returns or purchase orders, before you commit. Pick the tool whose modules cover your scenario today.
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