Resources · Make integration

Thiio Make integrationAutomate Thiio with Make.

Can Make react to what happens in your Thiio store? The Thiio Make integration gives you 15 modules: 10 triggers that watch orders, payments and customers, and 5 actions. This guide walks you through the connection and a first working scenario.

Try the Thiio integration on MakeSee the 15 modules

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What you can automate

What can the Thiio Make integration do for you?

The Thiio Make integration links your Thiio account to Make so that events in Thiio, such as a completed order or a declined payment, start a scenario: the automation you build in Make, a chain of bricks called modules. You pick what to watch and what should happen next, without writing code.

Turn every finished sale into a lead. Watch Order Completed spots the order, then Create Lead with Order Note files a lead that carries a note about that purchase, so your sales team sees who bought what.

Keep buyers informed about their parcel. When Watch Shipping Info Updated reports a change, you can pass the news to another app your team already uses, or push a tracking update back with Update Shipping Tracking Info when the carrier data comes from elsewhere.

Catch money problems early. Watch Transaction Declined and Watch Refund Applied let you alert finance or support at the next check, instead of finding out much later in a report. Watch Subscription Canceled does the same for churn.

One honest limit: Make's own documentation for Thiio is marked as limited, with no field list or connection guide. Test every module with Run once before you trust it. If you want a second opinion on the platform first, read our Make review; if you also weigh the other big tool, the n8n vs Make comparison lays out the criteria. And when a scenario refuses to run, Make troubleshooting lists the usual culprits.

Connect

How do you connect Thiio to Make?

  1. 01

    Add a Thiio module

    Open your scenario, click the +, search for Thiio and pick any of its modules. Then click Create a connection. A connection is your Thiio account linked to Make once, and every Thiio module reuses it.

  2. 02

    Name it and authorize Make

    Give the connection a name if you like, handy when you run a test account and a live one. Then either approve Make on the Thiio page that opens, or paste the key Thiio gives you, depending on what the window asks for.

  3. 03

    Save and check the fields

    Click Save. Back in the module, Make can now read your Thiio data, so fill in the fields and move on. If the module stays empty or shows an error, the authorization did not go through: reopen the connection and try again.

First scenario

Your first scenario with Thiio

GoalWhen an order is completed in Thiio, Make creates a lead with a note about that order.

  1. 01

    Create the scenario

    On the Scenarios page, create a new scenario and click the big + in the middle of the editor to place the first module.

  2. 02

    Place the trigger

    Search for Thiio, choose Watch Order Completed and click Create a connection (or pick the one you already have). This module will start the whole scenario.

  3. 03

    Add the lead action

    Click the + on the right of the trigger, pick Create Lead with Order Note, then map the order data coming from the first module into its fields.

  4. 04

    Test with Run once

    Click Run once, then complete a test order in Thiio if none is waiting. Open the bubbles above each module to read the bundles, the items passed from one module to the next.

  5. 05

    Schedule and switch on

    Click the clock on the trigger to set the schedule, every 15 minutes by default, then switch the scenario on. From now on each completed order becomes a lead without anyone copying it by hand.

Triggers

Which Thiio events can start a scenario?

10 modules start a scenario when something happens in Thiio. A scheduled trigger is checked by Make on the scenario's schedule; an instant one is called by Thiio as soon as it happens.

Thiio1Watch Approved Transaction

Watch Approved Transaction

triggerIn the docs only

You get a scenario that starts whenever a payment goes through in Thiio, which makes it the natural place to begin anything that should only happen once the money is in.

How it fires
scheduled: Make checks the app on the scenario's schedule, the clock badge on the module.
When to use it
pick it over Watch Order Completed when your process depends on the payment itself, such as sending an internal notice to accounting.
Watch out
each approved payment found is one bundle, and every module after it spends an operation on that bundle, so keep the chain short.
Thiio2Watch Contact Created

Watch Contact Created

triggerIn the docs only

This one hands you each new contact added in Thiio, so a person who just entered your base can be copied to a newsletter tool or a shared sheet without retyping.

How it fires
scheduled: Make checks the app on the scenario's schedule and collects the contacts created since the last check.
When to use it
when you care about people who are not customers yet, for example prospects captured by a form.
Watch out
a contact and a customer are two separate triggers; if you want buyers only, Watch Customer Created is the better fit.
Thiio3Watch Customer Created

Watch Customer Created

triggerIn the docs only

Here the scenario wakes up for each new customer record in Thiio, a clean starting point for welcome sequences or an account opened in your invoicing tool.

How it fires
scheduled: Make checks the app on the scenario's schedule, so a new customer shows up at the next check rather than the second it appears.
When to use it
onboarding a buyer, or feeding Create Lead with Customer Note so sales can follow up.
Watch out
test with a real new customer and read the bundle in Run once, since the documentation does not list which details arrive.
Thiio4Watch Order Completed

Watch Order Completed

triggerIn the docs only

Every finished order becomes a bundle you can act on: a thank-you message, a lead for the sales team, a row in a reporting sheet.

How it fires
scheduled: Make checks the app on the scenario's schedule and picks up the orders completed in the meantime.
When to use it
it is the most common entry point for a store, and the one used in the first scenario above with Create Lead with Order Note.
Watch out
on a busy store, several orders can land in the same check; each one runs through the scenario separately and costs its own operations.
Thiio5Watch Product Conflicts

Watch Product Conflicts

triggerIn the docs only

Think of it as an alarm for your catalog: the scenario runs when Thiio reports a conflict on a product, so someone can fix the listing before customers notice.

How it fires
scheduled: Make checks the app on the scenario's schedule and returns the conflicts it finds.
When to use it
send each conflict to the person in charge of the catalog, in a chat channel or a task tool.
Watch out
the documentation does not say what Thiio counts as a conflict, so run it once on a known case and read the bundle before you build alerts on it.
Thiio6Watch Refund Applied

Watch Refund Applied

triggerIn the docs only

With this trigger, finance hears about every refund recorded in Thiio without checking the back office, and your figures stay in step with reality.

How it fires
scheduled: Make checks the app on the scenario's schedule and brings back the refunds applied since the previous run.
When to use it
logging refunds in a bookkeeping sheet, or asking support to reach out to the customer.
Watch out
a refund is money leaving, so avoid chaining it to an action you cannot undo, like Cancel Subscription, until you have tested the flow.
Thiio7Watch Shipping Info Updated

Watch Shipping Info Updated

triggerIn the docs only

Your customers stop asking where their parcel is: this trigger catches each change to shipping details in Thiio so you can relay it to the channel they read.

How it fires
scheduled: Make checks the app on the scenario's schedule, so the update reaches the customer after the next check.
When to use it
sending a delivery update by email or text through another app.
Watch out
do not pair it with Update Shipping Tracking Info on the same order, or the update you write can be picked up again and loop.
Thiio8Watch Subscription Canceled

Watch Subscription Canceled

triggerIn the docs only

A canceled subscription is a customer about to leave, and this trigger puts each one in front of you while there is still time to talk to them.

How it fires
scheduled: Make checks the app on the scenario's schedule and lists the cancellations since the last run.
When to use it
alerting the account owner, or adding the person to a win-back list in your email tool.
Watch out
cancellations you make yourself with Cancel Subscription can show up here too, so filter them out if both modules live in your account.
Thiio9Watch Survey Completed

Watch Survey Completed

triggerIn the docs only

Feedback stops sleeping in Thiio: each completed survey starts the scenario, and the answers can land where the team actually reads them.

How it fires
scheduled: Make checks the app on the scenario's schedule and returns the surveys filled in since the previous check.
When to use it
posting answers in a team channel, or saving them in a spreadsheet to review later.
Watch out
the documentation does not describe the survey data, so run it once with a real answer and map only what the bundle shows.
Thiio10Watch Transaction Declined

Watch Transaction Declined

triggerIn the docs only

A failed payment is a sale you can still save, and this trigger tells you about each declined transaction so someone can contact the buyer.

How it fires
scheduled: Make checks the app on the scenario's schedule and picks up the declines since the last check.
When to use it
opening a support task, or sending the customer a gentle note to try another card.
Watch out
it is the mirror of Watch Approved Transaction; keep the two in separate scenarios so a success and a failure never run the same actions.
Modules

What can Make do in Thiio?

Thiio gives you 5 modules. For each one: what it does for you, when to reach for it, and what to watch out for.

Thiio1

Cancel Subscription

ActionIn the docs only

This action ends a subscription in Thiio from your scenario, so a cancellation requested elsewhere, in a form or a helpdesk ticket, is applied without anyone logging in.

When to use it
when the request comes from another tool and you want Thiio to follow.
Watch out
a cancellation is hard to take back; test it on a dummy subscription with Run once first.
Thiio2

Create Lead with Customer Note

ActionIn the docs only

You end up with a new lead in Thiio that carries a note about the customer, so whoever follows up knows the context before picking up the phone.

When to use it
after Watch Customer Created, or when a contact form in another app should become a lead.
Watch out
choose Create Lead with Order Note instead when the context is a purchase rather than the person.
Thiio3

Create Lead with Order Note

ActionIn the docs only

Each order can turn into a lead with a note about what was bought, giving sales a ready-made reason to call back with an upsell or a renewal.

When to use it
right after Watch Order Completed, as in the first scenario of this page.
Watch out
run the scenario once and check the note is filled; an empty mapping creates leads with nothing useful in them.
Thiio4

Make an API Call

ActionIn the docs only

When none of the listed modules does what you need, this one lets you call any endpoint of the Thiio API from your scenario, with the same connection you already set up.

When to use it
reading or changing something in Thiio that the other four actions do not cover.
Watch out
you need to know the Thiio API itself, since Make's documentation for this app gives no endpoint details.
Thiio5

Update Shipping Tracking Info

ActionIn the docs only

This action writes tracking details into Thiio, so the order record shows where the parcel is even when the carrier information lives in another tool.

When to use it
when your shipping app or warehouse sheet produces the tracking data and Thiio should display it.
Watch out
keep it away from a scenario started by Watch Shipping Info Updated on the same orders, or it can trigger itself again.
Need help

Need help automating Thiio with Make?

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FAQ

Thiio and Make: common questions

01Is the Thiio Make integration free?
Yes, Thiio is a standard app in Make, so you can use it on the Free plan. That plan has its own limits: 2 active scenarios, at least 15 minutes between two scheduled runs, 5 minutes of execution at most, files up to 5 MB and 512 MB of data transfer. Paid plans (Core, Pro, Teams and Enterprise) lower the interval to 1 minute, remove the cap on active scenarios and count usage in credits, which are operations, per month. This page does not cover what Thiio itself charges.
02What do you need to connect Thiio to Make?
A Thiio account and a Make account. Make's documentation lists no special prerequisite for Thiio and no official connection guide, so you follow Make's generic steps: add a Thiio module, click Create a connection, optionally name it, approve Make on the Thiio page or paste the key Thiio gives you, then click Save. The connection is then shared by every Thiio module in your scenarios. If a module still cannot read anything, recreate the connection and test with Run once.
03Do Thiio triggers in Make fire instantly?
No. All 10 Thiio triggers are scheduled (Make's documentation only lists their names, so the type is inferred from them): Make checks Thiio on the scenario's schedule rather than Thiio calling Make the moment something happens. A new scenario checks every 15 minutes by default, which is also the shortest interval on the Free plan. Paid plans let you go down to 1 minute. Events that happened between two checks are all collected at the next one, and each becomes its own bundle.
04What if the Thiio module you need is missing in Make?
Use Make an API Call. It lets a scenario call any endpoint of the Thiio API with the same connection as the other modules, so it covers what the 15 listed modules do not. The catch is that Make's documentation for Thiio is marked as limited and gives no endpoint details, so you will need Thiio's own API reference to fill it in. Test each call with Run once and read the bundle it returns before switching the scenario on.
05Should you use Make or n8n for Thiio?
It depends on which tool your team already works in and on the modules you need. On the Make side, the facts are clear: 10 scheduled triggers, 5 actions including Make an API Call, and Thiio available from the Free plan. Many apps also have an n8n node, so check whether Thiio does and compare the operations each tool offers for your case. Neither tool is ranked here; the choice rests on coverage of your use case and the tool you already know.
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