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Ostana Zapier integrationAutomate Ostana with Zapier.

The Ostana Zapier integration gives you 0 triggers, 2 actions and 0 searches. It only writes into Ostana: a sale or a sign-up in another tool can add a member to your loyalty programme, or record a loyalty event with its amount.

See the 2 operations

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Overview

What the Ostana Zapier integration is for

Ostana runs loyalty and engagement programmes for small businesses. The Zapier integration feeds that programme from your other tools: it creates members and records loyalty events. It works in one direction only. Nothing that happens in Ostana can start a Zap, so the starting point is always another app.

Three results shops usually build. A loyalty base that fills itself: a new customer in your store or booking tool becomes an Ostana member through Create Member, with no export and import. Points that follow sales: each paid order logged elsewhere becomes a loyalty event with its amount through Create Loyalty Event. A sign-up form that counts: someone who joins your newsletter at the counter can land in the loyalty programme at the same time.

What Zapier does not do here. There is no Ostana trigger, so nothing that happens inside Ostana can alert your team, your CRM or your email tool through Zapier. There is no search either, so a Zap cannot check whether a member already exists before creating one. And nothing in the integration edits or deletes what it has written: corrections happen in Ostana.

If you are still choosing a tool, see the Make vs Zapier comparison and our Zapier review.

Vocabulary

Zapier vocabulary in one minute

Seven words come back on every line of this page. Here they are in plain English.

Zap
The automation you build: one trigger, then one or more actions that run each time the trigger event happens.
Trigger
The event in an app that starts the Zap. With Ostana, the trigger always comes from another app, such as your store.
Action
What the Zap does once started: the step that writes, sends or moves something for you. Both Ostana operations are actions.
Task
The unit Zapier bills. One task equals one action your Zap completes successfully; your plan counts those.
Polling vs instant
A polling trigger is checked by Zapier on a timer. An instant trigger is pushed by its app the moment the event happens.
Filter
A step that lets the Zap continue only when the incoming item meets your condition, and stops it otherwise.
Multi-step Zap
Any Zap beyond one trigger and one action. A second action or a filter makes one, and it then needs a paid plan.
Cost

What an Ostana Zap really costs

Ostana is not reserved for paid plans: it works on the free one. You pay in tasks, and the trigger in the other app costs nothing.

  • Trigger (other app)Free, never counted
  • Successful Ostana action1 task
  • Free plan100 tasks a month, two steps per Zap
  • Ostana accessFree plan included

Each Ostana action that succeeds is one task; a failed one is not counted. The free plan gives 100 tasks a month and two-step Zaps: one trigger, one action. A store order that creates one loyalty event fits. Creating the member and the loyalty event in the same Zap, or adding a filter, makes it multi-step and needs a paid plan. How fast it runs depends on the trigger of the other app: the interval grid applies when that trigger is a polling one.

Connect

Connect your Ostana account to Zapier

  1. 01

    Open the Apps page

    In your Zapier account, go to Apps and click + Add connection. A connection is your Ostana account linked once, then reused by every step that writes into Ostana.

  2. 02

    Find Ostana

    Type Ostana in the search box of the dialog, select it and click Add connection. You need an existing Ostana account first; Zapier does not create one for you.

  3. 03

    Sign in and grant access

    Sign in to Ostana in the tab that opens and let Zapier use the account. If the loyalty programme belongs to someone else, get write access on it first, since both operations write.

First Zap

Your first Ostana Zap, step by step

GoalWhen your online store records an order, let only paid ones through and add a loyalty event in Ostana with the order amount.

  1. 01

    Build: pick the trigger

    Create a Zap and start it with your store app and its new order event. Ostana has no trigger of its own, so the Zap always starts in another tool.

  2. 02

    Test the trigger

    Run the test. Zapier brings back the three most recent orders of the connected store, so you can map the next steps on a real order.

  3. 03

    Add the filter

    Add a Filter step that lets only paid orders through. A filter makes the Zap multi-step, so this version needs a paid Zapier plan.

  4. 04

    Add the Ostana action

    Pick Ostana and Create Loyalty Event, select your Ostana connection, then map the order total into the required Amount box.

  5. 05

    Test, then publish

    Test the action once and check the event in Ostana. When it looks right, publish the Zap to switch it on for the next orders.

Actions

The 2 Ostana actions

Ostana gives you 2 actions. For each one: what it does for you, when to reach for it, and what to watch out for.

1

Create Member

Action

In Zapier“Creates a new member within Ostana platform with input from previous steps.”

Signs a customer up to your Ostana loyalty programme the moment they show up in another tool, typically your store or booking app, so nobody re-types names at the counter.

When to use it
every new customer elsewhere should join the programme without you exporting a list.
Watch out
there is no Ostana search to check for an existing member first, so feed it only events about brand-new customers.
2

Create Loyalty Event

Action

In Zapier“Creates a new loyalty event within Ostana platform with input from previous steps.”

Turns a purchase made somewhere else into activity in the programme, with the amount spent attached, so the customer's loyalty keeps pace with what they buy.

When to use it
a paid order in your store or point-of-sale tool should count towards the customer's loyalty.
Watch out
Amount is required; a trigger that carries no amount cannot feed this action.
When it breaks

When an Ostana Zap breaks

Zapier publishes no Ostana-specific limit or error message, so the traps below are the general ones. They matter here because the trigger lives in another app.

  • Past orders are not sent

    A Zap only reacts to what happens after you switch it on. Orders and customers from before stay outside Ostana; loading that history is a separate job.

  • Bulk imports get held back

    If your store imports a big batch of orders at once, the trigger returns a huge batch and Zapier's flood protection can hold it back instead of running each one.

  • No double counting on polling

    When the store trigger is a polling one, Zapier remembers what it has already seen, so the same order does not create two loyalty events.
Need help

Need help automating Ostana with Zapier?

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FAQ

Ostana Zapier integration: frequent questions

01Is the Ostana Zapier integration free?
Yes. Ostana is not one of the apps Zapier keeps for paid plans, so it works on the free plan. That plan gives 100 tasks a month and builds two-step Zaps: one trigger in another app, one Ostana action. A Zap where a paid order creates a loyalty event fits. Add a filter, or chain Create Member and Create Loyalty Event in the same Zap, and it becomes multi-step, which needs a paid plan. No price is quoted here, since the plan grids change often.
02How many tasks does an Ostana Zap use?
One task per Ostana action that completes successfully. The trigger in your store or form tool never costs a task, and neither do the checks Zapier runs to look for new orders. An action that fails is not counted. So a Zap that records one loyalty event per paid order uses one task per order. A Zap that creates the member and then the event uses two per run. Keep that in mind if your store handles many orders a month.
03Is Ostana on Zapier real time?
It depends on the other app. Ostana has no trigger, so every Zap starts in another tool, and that tool's trigger sets the pace. If it is an instant trigger, the Ostana action follows straight away on every plan. If it is a polling trigger, Zapier checks on a timer: every 15 minutes on Free, every 2 minutes on Professional, every minute on Team and Enterprise. In the editor, a Zap that starts on an instant trigger shows a lightning bolt.
04What does it take to connect Ostana to Zapier?
An Ostana account, a Zapier account and write access on the loyalty programme. From the Apps page of Zapier, click + Add connection, pick Ostana, sign in to Ostana in the tab that opens and grant access. The connection is then reused by both Ostana actions. You also need the other app connected, since it provides the trigger. If the programme belongs to a colleague, ask for access before building, otherwise the actions cannot write.
05Why can't an Ostana Zap start from Ostana?
Because the integration has no trigger: its 2 operations are both actions. Zapier needs a trigger to start any Zap, so the first step always belongs to another app, typically your online store, your point-of-sale tool or a form. Ostana then receives what that app sends. The consequence is practical: nothing that happens inside Ostana can start a Zap. Any follow-up on activity inside the programme has to stay in Ostana itself.
06What if the Ostana operation you need is missing?
Then Zapier cannot do it with the Ostana app as it stands. The integration exposes 2 operations: Create Member and Create Loyalty Event. There is no trigger, no search, and no step to update or remove a member or an event. If your workflow needs one of those, it has to happen in Ostana directly or through another route. Checking that short list before you design the workflow avoids building a Zap that cannot be finished.
07Zapier, Make or n8n for Ostana?
It comes down to criteria, not to a winner. On Zapier, the facts are on this page: two actions, no trigger, no search, and a free plan that fits a two-step Zap. If your need is to push each new customer or paid order into Ostana with one action, Zapier covers it on the free plan. If you need filters or both actions in one Zap, budget for a paid plan. Then compare those needs with what the other tools offer for Ostana before choosing.
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