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OutboundAPI Zapier integrationAutomate OutboundAPI with Zapier.

The OutboundAPI Zapier integration gives you 1 trigger, 1 action and 0 searches. A finished AI voice call can feed your other tools, and a record in another app can launch a call, all without anyone dialing or copying notes by hand.

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Overview

What the OutboundAPI Zapier integration actually does

OutboundAPI runs AI voice agents that place automated calls to collect data, take payments or coordinate tasks. Zapier links it to the rest of your tools through a Zap: one trigger (the event that starts things) followed by one or more actions (the steps that write, send or move something for you). Here the catalog is short: one event out of OutboundAPI, one thing you can ask it to do.

Three results come out of that pair. A call log that fills itself: Call Completed fires when an agent hangs up, and the next step writes the outcome into a sheet or a CRM. A team alert after each call: the same trigger posts a message to the channel where your reps work, so nobody refreshes a dashboard. Calls launched from another app: a new row, a new form entry or a new deal in another tool starts the Zap, and New Call has the agent dial the number it carried.

Now the limits. Zapier can't look anything up in OutboundAPI: there is no search step, so a Zap can't fetch an old call or check whether a contact was already called. It can't build or edit an agent either; the agent has to exist in your OutboundAPI account before the Zap can pick it. And a Zap only sees calls that complete after you switch it on, never the history.

If you are still weighing the platform itself, the Zapier review and n8n vs Zapier are worth a look before you build.

Vocabulary

Zapier vocabulary in one minute

Seven words you'll meet in the editor. Each one means exactly this, and nothing fancier.

Task
The unit Zapier bills: one action your Zap finishes successfully. The number on your plan counts those, nothing else.
Polling trigger
A trigger Zapier checks on a timer, asking the app for new items at a fixed interval and keeping only the ones it hasn't seen.
Instant trigger
A trigger the app reports itself, the moment the event happens, so nothing waits for Zapier's next check. Call Completed is one.
Filter
A step that lets the Zap continue only when the incoming data meets your condition, and quietly stops it otherwise.
Search step
A step that finds something already stored in an app so later steps can reuse it. OutboundAPI offers none on Zapier.
Connection
Your OutboundAPI account linked to Zapier once, then reused by every step of every Zap that talks to OutboundAPI.
Multi-step Zap
Any Zap with more than one trigger and one action. A second action, a filter or a search makes it one, and it then needs a paid plan.
Cost

What an OutboundAPI Zap really costs

OutboundAPI is not a premium app, so it works on the free plan. The bill comes from tasks.

  • Premium appNo, available on the free plan
  • Free plan100 tasks a month, two-step Zaps only
  • Trigger cost0 task, however many calls end
  • Call CompletedInstant, the grid doesn't apply

Call Completed never costs a task: the trigger is free. Each action that goes through counts one task, so a Zap that logs the call and pings Slack spends two per call. An action that fails isn't counted. The free plan gives you 100 tasks a month but only two-step Zaps: one trigger, one action. Add a filter or a second action and you need a paid plan. The interval grid below only matters for polling triggers; Call Completed is instant on every plan.

Connect

Connect OutboundAPI to Zapier in 3 steps

  1. 01

    Open the Apps page

    In your Zapier account, go to Apps and click + Add connection. You need an OutboundAPI account first, plus access to anything you don't own yourself that the Zap should touch.

  2. 02

    Pick OutboundAPI

    Type OutboundAPI in the search box of the dialog, select it in the results, then click Add connection. A new browser tab opens on the OutboundAPI side for the sign-in.

  3. 03

    Sign in and allow access

    Log into OutboundAPI in that tab and grant Zapier access to the account. The connection then shows up in your list and every OutboundAPI step can reuse it.

First Zap

Your first Zap: log every completed call and alert the team

GoalEach time an OutboundAPI agent finishes a call, add a row to a sheet and post a note in Slack.

  1. 01

    Pick the trigger

    Start a new Zap, choose OutboundAPI as the app and Call Completed as the event. Select the connection you created earlier.

  2. 02

    Test the trigger

    Run the test. Zapier brings back the three most recent completed calls of your account; pick a real one so the next steps map against actual data.

  3. 03

    Add the sheet row

    Add the Google Sheets action and map what the call returned into your columns. Run that step's test and read the row it wrote before going on.

  4. 04

    Add the Slack message

    Add a second action for Slack. That makes this a multi-step Zap, so it needs a paid plan. Test it, check the message, then publish to switch the Zap on.

Triggers

The OutboundAPI trigger

1 event starts a Zap when something happens in OutboundAPI, and one of them is instant: the app calls Zapier straight away, whatever your plan.

1

Call Completed

Instant trigger

In Zapier“Triggers when a call is completed.”

Fires each time one of your OutboundAPI voice agents ends a call, and hands the result to whatever step comes next. It's the only door out of OutboundAPI on Zapier, so every reporting, logging or follow-up Zap starts here.

How it fires
the app tells Zapier the moment it happens, so the Zap starts right away, whatever your plan
When to use it
a collections team wants each finished call written to its tracking sheet and flagged to the account owner without waiting for an export.
Watch out
if the same Zap also runs New Call, the call it places will complete too and start the Zap again, eating tasks in a loop.
Actions

The OutboundAPI action

OutboundAPI gives you 1 action. For each one: what it does for you, when to reach for it, and what to watch out for.

1

New Call

Action

In Zapier“Initiates a phone call using an AI voice agent.”

Has one of your AI voice agents dial a number, using data that an earlier step carried in. You choose the agent and the phone number; the agent does the talking.

When to use it
an appointment request lands in your booking form and a confirmation call goes out without anyone picking up a phone.
Watch out
Phone needs the full number with country code, and Agent must point to an agent already set up in OutboundAPI.
When it breaks

When an OutboundAPI Zap breaks

Zapier links no help article to OutboundAPI and lists no limit of its own for it. What goes wrong comes from Zapier's general rules.

Three cases cover most of the trouble with a one-trigger, one-action app. When a Zap stops behaving, the Zapier troubleshooting page is the next stop.

  • Calls made before the Zap don't show up

    Only calls that end after you publish the Zap ever reach it. Older ones stay in OutboundAPI, and moving that backlog elsewhere is a separate job.

  • A call that triggers a call that triggers a call

    Call Completed watches finished calls and New Call creates calls. Put both in one Zap and each new call restarts it, burning tasks until you switch it off.

  • A big batch held back

    When a large campaign ends and many calls complete together, Zapier's flood protection can hold the batch instead of running every Zap at once.
Need help

Need help automating OutboundAPI with Zapier?

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FAQ

OutboundAPI Zapier integration: FAQ

01Is the OutboundAPI Zapier integration free?
Yes, on Zapier's side. OutboundAPI is not a premium app, so it runs on the free plan. That plan gives you 100 tasks a month and Zaps of two steps: one trigger and one action. Call Completed into a single action fits. The moment you add a second action, a filter or a search, the Zap becomes multi-step and needs a paid plan. Your OutboundAPI account is a separate matter, billed by OutboundAPI itself, and this page doesn't cover its pricing.
02How many Zapier tasks does an OutboundAPI Zap use?
One per successful action, per run. The Call Completed trigger costs nothing, however many calls end. A Zap that writes each call into a sheet spends one task per call. Add a Slack message and it spends two. An action that fails is not counted against your plan. Watch the loop case: a Zap that uses Call Completed and New Call together can restart itself after every call, and each turn of that loop counts.
03Is the OutboundAPI trigger real time?
It is instant. Call Completed is reported by OutboundAPI itself the moment a call ends, so the Zap starts without waiting for a scheduled check. That holds on every plan, the free one included. The interval grid (15 minutes on Free, 2 on Professional, 1 on Team and Enterprise) only applies to polling triggers, and OutboundAPI has none on Zapier. In the editor, a Zap built on an instant trigger shows a lightning bolt.
04What does it take to connect OutboundAPI to Zapier?
An OutboundAPI account, and access to anything in it you don't own but want the Zap to touch. From the Apps page in Zapier, click + Add connection, find OutboundAPI, click Add connection, sign in on the tab that opens and grant access. For New Call, have at least one voice agent ready in OutboundAPI beforehand, because the Agent field is required and Zapier can't create one. Once connected, every OutboundAPI step of every Zap reuses that same connection.
05Why does an OutboundAPI Zap keep running on its own?
It is probably looping. Call Completed fires when a call ends, and New Call places a call. If one Zap holds both, every call it places will eventually complete and fire the trigger again. Each pass spends a task, so the plan drains fast. Split the work: use Call Completed for logging and alerts, and start New Call from an event in another app, never from a finished call in the same account.
06What if the OutboundAPI operation you need isn't on Zapier?
Then Zapier can't do it for this app today. The catalog is one trigger, Call Completed, and one action, New Call. There is no search, so nothing can look up an old call or an existing agent, and nothing edits an agent. The workaround is to keep that part inside OutboundAPI and let Zapier handle what happens before a call starts and after it ends. Anything the trigger hands over can still feed the actions of other apps.
07Zapier, Make or n8n for OutboundAPI?
Decide on criteria, not on a ranking. First, check that the tool actually offers an OutboundAPI connector, and which events it exposes; on Zapier it's one instant trigger and one action. Second, count your steps: on Zapier's free plan a Zap stops at one trigger and one action, so anything longer means a paid plan. Third, weigh who maintains the Zaps day to day, and how comfortable they are in each editor.
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