Pendo Feedback Zapier integrationAutomate Pendo Feedback with Zapier.
The Pendo Feedback Zapier integration gives you 3 triggers, 0 actions and 0 searches. All three are instant: a new product request, a comment on it or a status change reaches Slack, your issue tracker or a sheet right away, even on the free plan.
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What the Pendo Feedback Zapier integration does for a product team
Pendo Feedback collects product feedback and feature requests from customers and from your own team. On Zapier it is a listening app: three events about requests start a Zap, and the work then happens in other tools such as a chat channel, a tracker or a spreadsheet.
Three results product teams usually want. A request feed: New Request posts every fresh idea to a product channel, so nobody has to open Pendo Feedback to see what came in. A conversation log: New Comment on Request copies each comment into a sheet or a ticket, which keeps customer context next to the work. A roadmap signal: Request Status Changed tells sales or support when a request moves, so they can get back to the customer who asked.
What Zapier does not do here: there is no action and no search for Pendo Feedback. A Zap cannot create a request, add a comment, change a status or look up a request in Pendo Feedback. Anything you want written into the app is done by hand. Every Zap built on this integration therefore ends in another app.
The upside is speed: the three triggers are instant, so the plan you are on never delays them. For a wider look at the tool before you build, the Zapier review and n8n vs Zapier are good reads.
Zapier words you will meet with Pendo Feedback
Seven terms from the editor, each explained once.
- Zap
- The automation you build on Zapier: one trigger, then one or more actions that run each time that trigger event happens.
- Trigger
- The event that starts a Zap, here a request, a comment or a status change in Pendo Feedback. Once the Zap is on, Zapier waits for it.
- Action
- What the Zap does once started: it writes, sends or moves something. Pendo Feedback has no action, so it always happens elsewhere.
- Task
- The unit Zapier bills: one action that completes successfully. Your plan's allowance is a count of those.
- Instant vs polling
- Instant: the app tells Zapier the moment the event happens. Polling: Zapier checks on a timer. All Pendo Feedback triggers are instant.
- Filter
- A step that lets the Zap continue only when what arrived meets your condition, and stops it otherwise.
- Multi-step Zap
- Any Zap beyond one trigger and one action. A filter or a second action turns a Zap into one, and it needs a paid plan.
What a Pendo Feedback Zap costs
Listening to Pendo Feedback is free. You pay for what the Zap does next.
- Cost of a Pendo Feedback trigger0 tasks
- Free plan100 tasks a month, unlimited Zaps
- Steps per Zap on the free plan2
- Paid plan required for Pendo FeedbackNo
- Instant triggers3 of 3
A Pendo Feedback trigger never uses a task. Each action after it that succeeds uses one, and a failed action is not counted: a Zap that posts to Slack and adds a sheet row costs two tasks per request. The free plan includes 100 tasks a month and unlimited Zaps, with each Zap capped at two steps, one trigger and one action. A filter, or a second action, requires a paid plan. Pendo Feedback is not reserved for paid plans. The interval grid below only applies to polling triggers, so it never slows these three.
Connect Pendo Feedback to Zapier in 3 steps
- 01
Open the Apps page
In Zapier, go to the Apps page of your account and click + Add connection. A connection is your Pendo Feedback account linked once, then reused by every Zap that needs it.
- 02
Pick Pendo Feedback
Search for Pendo Feedback in the dialog, select it and click Add connection. You need a Pendo Feedback account with access to the requests you want the Zap to follow.
- 03
Sign in and allow access
Log in to Pendo Feedback in the tab that opens and grant Zapier access to the account. The connection then appears in your list and in the trigger step of any new Zap.
Your first Pendo Feedback Zap
GoalPost every new request to the product channel and keep a log of it in a sheet.
- 01
Set the trigger
Create a Zap, choose Pendo Feedback as the starting app and
New Requestas the event, then select your Pendo Feedback connection. No other setting is needed. - 02
Test on a real request
Run the trigger test. Zapier brings back the three most recent items from the account, so you write the next steps against a genuine request.
- 03
Add the Slack message
Add a Slack step and compose the message from the request values the test returned. Keep it short so the channel stays readable.
- 04
Add the sheet row
Add a Google Sheets step to log the same request. Two actions make this a multi-step Zap, so it needs a paid plan; drop it to stay free.
- 05
Test and publish
Test each action, check the message and the new row, then click Publish. From then on, every new request lands in both places.
The 3 Pendo Feedback triggers
3 events start a Zap when something happens in Pendo Feedback, and 3 of them are instant: the app calls Zapier straight away, whatever your plan.
New Comment on Request
Instant triggerIn Zapier“Triggers when a comment is added to a request.”
Starts the Zap each time someone adds a comment to a request in Pendo Feedback. Comments are where customers explain their real problem, so this trigger carries the context product teams usually miss.
New Request
Instant triggerIn Zapier“Triggers when a new request is created.”
Fires when a new request is created in Pendo Feedback, whoever submitted it. It is the entry point of your feedback flow and the trigger most teams connect first.
Request Status Changed
Instant triggerIn Zapier“Triggers when request status is changed.”
Reacts whenever the status of a request moves in Pendo Feedback. That is the moment customers care about: the idea they asked for has moved on your side.
When a Pendo Feedback Zap breaks
Zapier ties no help article and no documented limit to Pendo Feedback.
What breaks is general Zapier behaviour applied to a feedback tool. Three cases cover most of it. For anything else, the Zapier troubleshooting page is the next stop.
Your backlog never shows up
A Zap only reacts to events after it is published. Requests, comments and statuses that already existed stay out; moving that history is a separate job.Status changes flood the channel
Request Status Changed runs on every move. Without a filter, a busy roadmap can bury the channel, and each successful post costs a task.A bulk import can be held back
If many requests are created at once, after an import for example, the trigger can send a huge batch and Zapier's flood protection may hold it.
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