Smartlook alternatives
Seven tools to replace Smartlook before Cisco switches it off, with the catch on each.
Short answer: Smartlook is being retired, so this is no longer a question of if you move, only where. Cisco stopped selling new Smartlook plans in 2026, ended renewals the same year, and will decommission the platform in 2027, deleting the data left on it. If you used Smartlook for what it did best, events, funnels and session replay on both a website and a mobile app, go with PostHog: 1M events and 5,000 web recordings free every month (mobile recordings have their own 2,500), then pay per use. If you want a polished product analytics tool with replay, take Mixpanel. If you only watched recordings and heatmaps, Microsoft Clarity does that for free.
Mobile-first teams should look at UXCam, developers chasing bugs at LogRocket, and larger companies at FullStory or Contentsquare. Below: why each fits, what it costs against a Smartlook plan you can no longer renew, and how to get your data out before it goes.
The ranking is editorial: a sponsored placement is always flagged on its card, and no affiliate link changes a score.
Why teams are leaving Smartlook
Smartlook was a good product. It combined session recordings, heatmaps, events and funnels for websites and mobile apps (iOS, Android, React Native, Flutter), and its free plan made it a common first pick for small product teams. Cisco bought it in 2023 to feed its observability products. In 2026 Cisco announced the end of sale and end of life of Smartlook. Most people searching for an alternative now are not unhappy users. They are users with a deadline. Here are the five reasons to move, in the order they will hit you.
You can no longer buy or renew a paid plan
The platform and its data are deleted in 2027
Nothing moves to Splunk automatically
Your history has to leave through the API
Recordings were already a sore point on mobile
Its usage caps were strict
PostHog
PostHog is the alternative that covers the most of what Smartlook did, in one place. Its free tier gives you 1M analytics events and 5,000 web session recordings every month, plus 2,500 mobile recordings on a separate meter, with no credit card and no trial clock. It also adds feature flags, A/B tests, surveys and error tracking, each with its own free allowance. Mobile replay is generally available on iOS, Android, React Native and Flutter, the same four platforms most Smartlook mobile teams ran.
The pricing logic is the opposite of Smartlook's. Smartlook sold a fixed bucket of monthly sessions and stopped there. PostHog bills each product per use once you pass the free tier: web replay starts at $0.005 per recording (mobile at $0.01) and gets cheaper with volume. Recording 20,000 web sessions a month costs about $68 (10,000 recordings at $0.005, then 5,000 at $0.0035). Since Smartlook can't sell you a plan anymore, the fair comparison is against the cost of losing replay altogether.
The limit is the learning curve. PostHog is built by developers for developers, and a marketer who just wanted to watch visitors will find more menus than needed. Free-plan recordings are kept one month, so export or bookmark what matters. Its core code is MIT-licensed open source and can be self-hosted, which suits teams with strict data rules. To push its events into your CRM or Slack, see how to connect PostHog with Zapier.
- 1M events and 5,000 web recordings free every month
- Mobile replay on iOS, Android, React Native and Flutter
- Feature flags, experiments and surveys in the same tool
- ✓Free tier that resets monthly, no card required
- ✓Per-product billing limits stop surprise invoices
- ✓Self-hosting option under an MIT license for the core
- ✗Busier interface than Smartlook for non-technical users
- ✗Free-plan recordings kept one month
- ✗Costs rise with volume on several meters at once
| Criterion | PostHog | Smartlook |
|---|---|---|
| Can you buy it today? | Yes, self-serve | No, sales ended in 2026 |
| Free tier | 1M events, 5,000 web and 2,500 mobile recordings a month | Free plan until the 2027 shutdown |
| Mobile replay | iOS, Android, React Native, Flutter | Yes, until shutdown |
| Billing unit | Events and recordings, per use | Monthly sessions, fixed bucket |
Pick PostHog if you want Smartlook's mix of events, funnels and replay without a sales call. Take Clarity instead if nobody on the team will ever write an event.
Mixpanel
Mixpanel is what you pick when Smartlook's funnels and event filters were the reason you opened it every morning. It is a product analytics tool first: funnels, retention, flows and cohorts, with session replay attached to the events. The free plan includes up to 1M events and 10K session replays a month, unlimited seats, and mobile replay is available on every plan. Our Mixpanel review scores it 4.3 out of 5, with 4.7 for features.
How the price reads against Smartlook: the Growth plan bills events, not sessions. At 1.5M events a month it costs $140 on monthly billing or $100 a month billed annually ($1,200 a year), with 20K replays included in the base price. Smartlook counted sessions, so pull your monthly event counts through its API before you leave: they size the Mixpanel bill, your old session count does not. Startups under five years old with up to $8M raised can get the first year free.
The limit: Mixpanel needs a tracking plan. Smartlook's autocapture let you define events after the fact, while Mixpanel works best when an engineer names events up front. A Mixpanel training shortens that setup for the team that inherits it. For a head-to-head with its closest rival, read Amplitude vs Mixpanel, and if it doesn't fit, our Mixpanel alternatives list the next options.
- Funnels, retention, flows and cohorts tied to replay
- 10K replays and 1M events free each month
- Unlimited seats on the free plan
- ✓Public price list for Growth, monthly or annual
- ✓Mobile session replay on Free, Growth and Enterprise
- ✓Startup program with a free first year
- ✗Needs a planned event schema and some engineering time
- ✗Less suited to marketers who only watch recordings
- ✗Event bills climb fast on high-traffic consumer apps
| Criterion | Mixpanel | Smartlook |
|---|---|---|
| Billing unit | Events (replays included up to a cap) | Monthly sessions |
| Free replays | 10K a month | Free plan until 2027 |
| Paid entry | $140/mo monthly at 1.5M events | No longer sold |
| Mobile replay | Free, Growth and Enterprise | Until shutdown |
Pick Mixpanel if funnels and retention drive your product decisions. Pick PostHog instead if you also want feature flags and self-hosting in the same bill.
Microsoft Clarity
Microsoft Clarity is free, and Microsoft says you never meet traffic limits or get pushed to a paid version. It records sessions, draws click and scroll heatmaps, flags rage clicks and dead clicks, and adds AI summaries of what visitors did. It records up to 100,000 sessions per project per day, which covers almost every small and mid-size site. A mobile SDK exists for Android and iOS apps, including React Native and Flutter builds.
Against Smartlook the price reading is simple: you go from a plan you can't renew to $0. What you give up is depth. Clarity's funnels are basic next to Smartlook's event funnels, and it has no feature flags and no experiments. Recordings are kept 30 days, though favorites and a random sample stay up to 9 months, and heatmaps are capped at 100,000 page views each.
The catch that hurts European traffic: for visitors in the EEA, the UK and Switzerland, Clarity needs an explicit consent signal. Without it, a visitor who views page A then page B shows up as two separate sessions, and full replay is limited. Wire the consent API or a supported consent platform before you compare numbers with Smartlook. To link it with the rest of your stack, see how to connect Microsoft Clarity with Zapier. If you want the same free logic with surveys, our Hotjar alternatives page goes further.
- Free, no paid tier, 100,000 sessions a day per project
- Heatmaps, recordings, rage and dead clicks
- Mobile SDK for Android, iOS, React Native and Flutter
- ✓Costs nothing at any traffic level
- ✓Very fast to install with one tag
- ✓AI summaries of sessions in plain English
- ✗Recordings kept 30 days by default
- ✗Only basic funnels, no experiments
- ✗Needs a consent signal for EEA, UK and Swiss visitors
| Criterion | Microsoft Clarity | Smartlook |
|---|---|---|
| Price | $0, no paid tier | No new plans sold |
| Recording retention | 30 days (9 months for favorites) | Deleted at the 2027 shutdown |
| Daily capacity | 100,000 sessions per project | Capped by purchased sessions |
| Event funnels | Basic | Yes |
Pick Clarity if recordings and heatmaps were all you used in Smartlook. Pick PostHog or Mixpanel instead if your team lived in funnels and custom events.
UXCam
UXCam is the specialist pick for teams that came to Smartlook for its mobile SDK. It offers SDKs for iOS, Android, React Native, Flutter and other mobile frameworks, plus a web SDK for browser apps. Session replay, screen heatmaps, funnels and retention are all built around app screens rather than web pages, which is exactly where Smartlook users reported dropped sessions. In the same Reddit thread about Smartlook's unreliable Flutter recordings, one developer said UXCam held up across rendering setups and custom widgets, with no session gaps after several releases.
The price is the weak spot for small teams. UXCam publishes no price list: it gives a custom quote based on your monthly sessions, after a form and a reply within 24 hours. There is a free trial with full feature access. Next to Smartlook, which a small app could run on a cheap self-serve plan, UXCam is a sales-led purchase, so ask for the quote early and use your Smartlook session count to size it.
Its limit outside apps: the web product exists, but marketing sites are not its focus. Teams with a big website and a small app usually do better with PostHog or Mixpanel covering both.
- SDKs for iOS, Android, React Native and Flutter
- Screen-level heatmaps and funnels for apps
- Web SDK for browser apps too
- ✓Built mobile-first, where Smartlook struggled
- ✓Free trial with every feature unlocked
- ✓Pricing tied to sessions, easy to forecast
- ✗No public price list
- ✗Sales-led buying, slower than self-serve tools
- ✗Less suited to marketing websites
| Criterion | UXCam | Smartlook |
|---|---|---|
| Pricing | Custom quote on sessions | No longer sold |
| Mobile focus | Core product | One of several SDKs |
| Flutter support | Yes | Yes, until shutdown |
| Self-serve plan | No, trial then quote | Gone since 2026 |
Pick UXCam if your app is the product and replay quality on Flutter or React Native matters most. Pick PostHog if you need a public price and web plus app in one bill.
LogRocket
LogRocket is session replay built for developers. Each recording comes with console logs, network requests and error events, so a support ticket turns into a reproducible bug in a few clicks. Smartlook added some developer tooling over the years, but LogRocket starts from that angle. It counts sessions across web and mobile in the same quota, and Pro adds Galileo, its AI layer that surfaces the issues hurting users most.
The free plan includes 1,000 sessions a month, forever. Core starts at $83 a month for 10,000 sessions, a monthly equivalent of $990 billed annually; Pro starts at $292 a month for the same 10,000 sessions ($3,500 a year). By default LogRocket bills monthly, and annual prepayment earns the discount shown in those figures. Against Smartlook, this is the price of a developer tool, not a marketing one: fine if replay saves engineering hours, steep if you only watch visitors.
The limit is reach. LogRocket has product analytics, but no free tier as wide as PostHog's and no marketing heatmaps of Clarity's kind. On Reddit it gets a fair summary: recordings that feel solid, at a price that is fairly expensive.
- Console logs and network requests next to each replay
- Web and mobile sessions in one quota
- Galileo AI issue detection on Pro
- ✓Fastest path from user report to reproduced bug
- ✓Free plan of 1,000 sessions, no time limit
- ✓Self-hosted option on higher plans
- ✗Core starts at $83 a month billed annually
- ✗Pro jumps to $292 a month for the same sessions
- ✗Less useful for marketing and CRO work
| Criterion | LogRocket | Smartlook |
|---|---|---|
| Free tier | 1,000 sessions a month | Free plan until 2027 |
| Paid entry | $83/mo billed annually, 10K sessions | No longer sold |
| Mobile | Same session quota as web | Until shutdown |
| Billing unit | Sessions | Monthly sessions |
Pick LogRocket if your replays mostly serve bug hunting and support. Pick Mixpanel or PostHog instead if product managers, not engineers, are the main users.
FullStory
FullStory is a long-time name in digital experience analytics, and it shows up in most Smartlook comparisons. Its capture records everything on the page without manual tagging, then lets you search sessions by almost any interaction, build funnels and spot frustration signals. That autocapture logic is close to how Smartlook worked, which makes the switch feel natural for analysts.
The free plan is generous: 30,000 sessions a month, 12 months of data retention and up to 10 users. That is 30 times LogRocket's 1,000 free sessions, with a year of history. Paid plans, Business, Advanced and Enterprise, are sold by quote only, and mobile analytics is an add-on to paid plans. So against Smartlook, the free tier is an upgrade for web-only teams, while a mobile team pays for a quoted plan plus the add-on.
The limit is cost transparency. Without a price list, budgeting means a sales cycle, and value for money is the lowest of its five scores in our comparison. To link it with the rest of your stack, see how to connect FullStory with Zapier. For an enterprise view of the same field, compare it with Contentsquare below.
- 30,000 free sessions a month with 12 months retention
- Autocapture with search on any interaction
- Up to 10 users on the free plan
- ✓Free tier large enough for many web apps
- ✓A year of history even on Free
- ✓Strong frustration and funnel analysis
- ✗Paid plans by quote only
- ✗Mobile analytics is a paid add-on
- ✗Value for money trails PostHog and Clarity
| Criterion | FullStory | Smartlook |
|---|---|---|
| Free sessions | 30,000 a month | Free plan until 2027 |
| Retention on Free | 12 months | Data deleted at shutdown |
| Mobile | Paid add-on | Included, until shutdown |
| Paid pricing | Quote | No longer sold |
Pick FullStory if a web app fits in 30,000 sessions or your company buys through sales anyway. Pick UXCam or PostHog if mobile replay must be included from day one.
Contentsquare
Contentsquare is the home of Hotjar's heatmaps, recordings and surveys, and its plans now include session replays, heatmaps, funnels and surveys together. For a Smartlook user on the marketing side, that bundle replaces Smartlook and a survey tool at once. Our Contentsquare review scores it 3.7 out of 5, with 4.6 for features, and the Hotjar review still describes the inherited features well.
The free plan reads big: up to 200k monthly sessions. The fine print matters more: replay captures 5% of sessions, with a maximum of 10k, and data access lasts one month. Growth starts at $49 a month on monthly billing or $39 billed yearly, for 7k monthly sessions, and scales by session tiers up to 240k (every tier is broken down in our Contentsquare pricing guide). Smartlook also counted sessions, so your last monthly session count tells you which Growth tier you need.
The limit for former Smartlook users: mobile app analytics exists, but the pricing page doesn't say which plan includes it, so check before you commit an app team. Value for money is its weakest score. If it doesn't fit, see our Contentsquare alternatives.
- Replays, heatmaps, funnels and surveys on every plan
- Up to 200k sessions tracked on Free
- Hotjar features built in
- ✓One tool for behavior and survey feedback
- ✓Public Growth price with a 20% yearly discount
- ✓Deep journey and zone analysis
- ✗Free replay limited to 5% of sessions, 10k max
- ✗One month of data access on Free
- ✗Mobile plan eligibility not stated on the pricing page
| Criterion | Contentsquare | Smartlook |
|---|---|---|
| Free replay | 5% of sessions, max 10k | Free plan until 2027 |
| Paid entry | $49/mo monthly, 7k sessions | No longer sold |
| Data access on Free | 1 month | Until the 2027 shutdown |
| Billing unit | Sessions | Monthly sessions |
Pick Contentsquare if your Smartlook users were marketers who also want surveys. Pick Clarity instead if the budget is zero and you can live without them.
7 Smartlook alternatives compared
Entry prices as each pricing page shows them, with monthly and annual billing labeled. The edge column gives the one reason to pick each tool over Smartlook. Our default: PostHog for web plus app, Clarity for a zero budget.
| Best for | Edge over Smartlook | Free plan | Team size | Visit | ||||
|---|---|---|---|---|---|---|---|---|
| 1 | PostHog | Closest overall replacement | Events, replay, flags and tests, self-serve | 4.2/5 | Free, then $0.005/recording | ✓ | Product and dev teams | Visit → |
| 2 | Mixpanel | Product analytics with replay | Stronger funnels and retention | 4.3/5 | Free, Growth $140/mo monthly | ✓ | Product teams | Visit → |
| 3 | Microsoft Clarity | Best free replacement | Free, no paid tier | 4.0/5 | Free | ✓ | Small businesses | Visit → |
| 4 | UXCam | Best for mobile apps | Mobile-first replay and heatmaps | 3.8/5 | Custom quote | — | App teams | Visit → |
| 5 | LogRocket | Best for debugging | Logs and network data in each replay | 3.9/5 | Free, Core $83/mo billed annually | ✓ | Engineering teams | Visit → |
| 6 | FullStory | Best for scaling companies | 30,000 free sessions, 12 months kept | 3.8/5 | Free, paid by quote | ✓ | Mid-size and enterprise | Visit → |
| 7 | Contentsquare | Best for marketing and CX | Surveys and heatmaps included | 3.7/5 | Free, Growth $49/mo monthly | ✓ | Marketing teams | Visit → |
Scores from our reviews where we have one, from each tool's official pages otherwise. Prices read on each pricing page in 2026, in US dollars.
Is your tool missing from this page? Email us: hello@hackceleration.com
You're leaving Smartlook and you need… go with
Start from what you actually used Smartlook for. Each card jumps to the tool that covers that job best.
1M events and 5,000 web recordings free each month.
Serious product analyticsMixpanelFunnels and retention, 10K free replays a month.
Zero budget, recordings onlyMicrosoft ClarityFree, 100,000 sessions per project per day.
A Flutter or React Native appUXCamMobile-first SDKs, priced on sessions by quote.
Reproducing bugsLogRocketConsole logs and network calls next to each replay.
Surveys on top of heatmapsContentsquareHotjar's features, Growth from $39/mo billed yearly.
Stay on Smartlook a little longer, or switch now?
Staying until shutdown makes sense if…
- Your paid term still runs well into 2027 and you only need recordings you already have.
- You are exporting events and funnels through the API and need the account live to finish.
- Your site is small enough for the Smartlook Free plan you fall back on after your term.
- You are running a new tool in parallel and want a few weeks of overlapping data to compare.
Switch now if…
- Your traffic is growing and you can no longer buy more sessions or seats.
- Your product or marketing team reports weekly on funnels that will vanish with the platform.
- Your mobile recordings already drop sessions on Flutter or React Native.
- You want experiments, feature flags or surveys in the same tool as your replays.
How to choose a Smartlook alternative
Smartlook sat in a category often called product analytics with session replay. Product analytics counts what users do (events such as sign-up, add to cart, screen viewed) and turns those counts into funnels, retention curves and cohorts. Session replay rebuilds individual visits from recorded page changes, clicks, scrolls and taps, so you can watch why a funnel step fails. Most tools do it the same way: a JavaScript snippet or a mobile SDK captures interactions in the browser or app, sends them to the vendor's servers, and the dashboard replays them as a video-like timeline. Sensitive fields are masked on the device before anything leaves it.
Before you compare names, demand five things from any replacement. Mobile SDKs for the frameworks you actually ship. Masking and consent controls that your privacy team accepts. Replay linked to events, so you can jump from a funnel drop-off straight to the sessions behind it. A retention period long enough for your reporting cycle. And a billing model you can predict. That last point is where most surprises come from, because every tool counts a different unit. For a wider look at the category, see our ranking of the best product analytics tools.
Sessions: one visit, one unit
A session is one visit, from first page or screen to inactivity. Smartlook counted sessions, and so do Clarity, FullStory, LogRocket, Contentsquare and UXCam. One visitor who comes back three times a day uses three sessions, whatever they do inside. Tools that count sessions are easy to forecast from your analytics, but a site with many short bounces pays for visits nobody would watch.
Events: every action counts
An event is one tracked action: a pageview, a click, a purchase. Mixpanel and PostHog's analytics count events. A heavy user who triggers 200 events costs more than one who triggers 5. Smartlook billed sessions but tracked your events too: pull their monthly counts through its API before you leave, since that is the number that sizes a Mixpanel or PostHog bill. Anonymous events cost less than identified ones on PostHog ($0.00005 against $0.000198 each after the free million).
MTU: monthly tracked users
MTU, monthly tracked users, counts each distinct person once a month, however often they come back. Some analytics vendors price this way, which suits apps with loyal daily users. None of the seven tools here leads with MTU pricing, but you will meet it when you compare against Amplitude or Heap. Our Amplitude alternatives page explains how its plans count users.
Recordings: replay on its own meter
Some tools meter replay separately. PostHog bills web recordings at $0.005 each after 5,000 free (mobile: $0.01 after 2,500); Mixpanel includes 10K free and 20K on Growth; Contentsquare's free plan replays only a 5% sample. Check whether the sample is random or whether you can force recording on key pages like checkout.
If you already pay for Splunk
Cisco's own path is Splunk Observability Cloud with RUM and Digital Experience Analytics. It makes sense when your engineers already run Splunk for monitoring. Our Splunk switching guide covers what that suite costs and where teams leave it.
Moving your data out
List the reports you use each week, with their filters and date ranges, and rebuild them first in the new tool. Pull events and funnels through Smartlook's API while your project tokens still work. Then install the new tool next to Smartlook and compare numbers for two or three weeks.
- SDKs for every framework you ship
- Masking and consent controls
- Replay linked to events and funnels
- Retention that covers your reporting cycle
- Billing unit: sessions, events, MTU or recordings
- A spending limit or hard cap
Smartlook alternatives: frequently asked questions
When does Smartlook stop working completely?
In 2027. Paid subscriptions end at the latest on the last day of support, and about a month later Cisco decommissions the platform and deletes all data still on it. Between those two points, accounts run on the Smartlook Free plan with its limits, so treat that month as a last export window, not as working time.
How much does session replay cost at 50,000 sessions a month?
From $0 to about $333 a month among the self-serve tools. Clarity records it for free, within its 100,000 sessions per project a day. PostHog charges about $172.50 for web recordings: the 10,000 after the free 5,000 at $0.005 each, then 35,000 at $0.0035. LogRocket Core lists $333 a month billed annually ($3,990 a year) at 50,000 sessions. FullStory's free plan stops at 30,000 sessions, so 50,000 means a quoted paid plan.
Can I export my Smartlook session recordings to another tool?
No tool imports them. Smartlook's API exposes visitors, events, funnels and sessions, so you can keep the data behind your reports, but the replays themselves stay in Smartlook. Save the few replays you need as evidence as screen captures, and keep your API export in a format your new tool or a spreadsheet can read.
Is there an open source alternative to Smartlook?
Yes, two serious ones. PostHog's core is MIT-licensed and can be self-hosted, and OpenReplay is open source and free when you host it on your own infrastructure. OpenReplay also sells a managed Dedicated plan from $199 a month, billed hourly at $0.276, which suits teams that want their own instance without running servers.
Does Microsoft Clarity work on mobile apps?
Yes. Clarity's mobile SDK covers native Android and iOS apps plus React Native and Flutter builds, and it stays free like the web version. On iOS the SDK requires iOS 16 or later, and on Android API level 29 or later, so very old devices won't be recorded. Check your user base before relying on it alone.
Is Heap a good Smartlook alternative?
It can be, but check where it is sold now. Contentsquare completed its acquisition of Heap in 2023, and Heap's autocapture of every click, close to Smartlook's way of defining events after the fact, is its main draw for former Smartlook users. Our comparison of Mixpanel vs Contentsquare shows how the Contentsquare side prices its analytics.
Is Mouseflow a good Smartlook alternative?
For a website, yes; for an app, less so. Mouseflow's free plan gives 500 sessions a month with one month of data history, Essential costs $25 a month billed annually, and a first annual plan can be refunded in full within 14 days. It focuses on heatmaps, recordings and funnels for sites, not on mobile SDKs.
Why did Cisco buy Smartlook?
Cisco announced the purchase in 2023 to bring real-user monitoring and session replay into its full-stack observability products, starting with AppDynamics. After Cisco bought Splunk, that work moved into Splunk Observability Cloud, which is why Splunk's Digital Experience Analytics, not a new Smartlook, is the official successor today. For product teams outside observability, that successor is rarely the natural fit.