What is the best real estate CRM in 2026?
Pick the type of tool first. A CRM built for agents knows about portal leads, texting and showings. A general CRM knows about pipelines and email.
Most agents don't lose deals because of a missing feature. They lose them because a lead from a portal sat untouched for two days. That is what a real estate CRM is for: catch every lead from every source, assign it, and make sure someone texts back fast. General CRMs like HubSpot or Pipedrive can do part of this, but they don't speak real estate out of the box. We compared five tools from both camps on what matters to an agent: lead follow-up, calling and texting, the real cost for your team, and whether you can walk away with your database.
The short answer: Follow Up Boss for most teams, at $58 per user per month billed yearly. Wise Agent if you want an all-in-one on a small budget: $499 a year covers up to 5 members. HubSpot if marketing drives your listings, Pipedrive for commercial real estate and leasing, and folk for a solo agent who lives in their sphere of influence.
Want only general CRMs for real estate? Our general CRM roundup for real estate covers them one by one.
The ranking is editorial: a sponsored spot is always labeled on its card, and no affiliate link changes a score.
The 5 real estate CRMs side by side
The first two are built for agents: they plug into lead sources and handle texting and calling. The next three are general CRMs that you shape around real estate. Prices are the editor's own, in US dollars.
| Best for | What it does best | Free plan | Team size | Visit | ||||
|---|---|---|---|---|---|---|---|---|
| 1 | Follow Up Boss | Best for teams | Lead routing, calls and texts in one place | 4.3/5 | Grow: $58/user/mo yearly | — | Solo agent to 30-person team | Visit → |
| 3 | HubSpot | Best for marketing-led agents | Forms, email, automated nurture | 4.2/5 | Free for 2; Starter from $20/seat | ✓ | Brokerage with a marketer | Visit → |
| 4 | Pipedrive | Best for commercial and leasing | Clear deal stages, no contract | 4.2/5 | Growth: $39/user/mo | — | 3 to 15 brokers | Visit → |
| 5 | folk | Best for a sphere-of-influence agent | Light, fast contact enrichment | 4.2/5 | Standard: $24/user/mo | — | Solo agent | Visit → |
| 2 | Wise Agent | Best value all-in-one | Flat price for up to 5 members | 3.9/5 | $49/mo or $499/yr | — | Solo agent or small team | Visit → |
Entry price shown by each editor, per month. Follow Up Boss and Wise Agent prices are before taxes. General CRM prices are per user, billed annually.
How we compared and scored
A real estate CRM earns its keep in the first five minutes after a lead comes in. Does it land in the right agent's queue? Can that agent call or text from the same screen? And six months later, when the deal finally closes, is the whole history still there? Those questions drove the scoring.
We read each editor's official pricing and plan pages, their contract terms, and reviews from agents, with extra weight on the negative ones. The scores for HubSpot, Pipedrive and folk come straight from our full reviews, unchanged. Follow Up Boss and Wise Agent have no full review on our site yet, so their scores are editorial scores set for this ranking on the same five criteria.
What isn't ranked, and why. Lofty and BoldTrail (formerly kvCORE) are serious platforms, especially for brokerages that want a website, IDX search and CRM in one contract. Neither publishes a subscription price: Lofty asks you to talk to sales, and BoldTrail says on its own blog that it doesn't publish a price list. We'll rank them the day a price is public. CRMs bundled by your brokerage aren't ranked either, since you don't choose or pay for them, but read the FAQ before relying on one.
- Lead handlingLead sources, routing, speed to first contact, calls and texts.30 %
- Cost and transparencyPublished price, yearly cost for your team, add-ons, contract.25 %
- Day-to-day easeMobile app, setup time, how fast agents adopt it.20 %
- Exit and dataExports, who owns the database, contract length.15 %
- SupportHours, onboarding, help resources.10 %
The ranking is editorial: a sponsored spot is always labeled on its card, and no affiliate link changes a score.
Follow Up Boss
Follow Up Boss does one thing better than anyone in this list: it makes sure no lead falls through. Leads from your website, portals and ads land in one inbox, get assigned by your rules, and trigger a follow-up plan. Agents call and text from the same screen. Contacts and integrations are unlimited on every plan.
The pricing has a quirk worth knowing. Grow costs $58 per user per month billed yearly, and calling is an add-on at $33 more per user. Pro costs $416 a month billed yearly with 10 users included, plus unlimited calls and texts. Do the math: at 8 users, Grow already costs $464 a month, more than Pro. A team of 10 on Grow pays $6,960 a year before calling. On Pro, it pays $4,992 with calling in.
There is no contract, the trial runs 14 days, and support answers seven days a week. Agents who switch tend to call it addictive.
The catch: the bill climbs with seats and dialer add-ons, and solo agents often find it pricey for what they use. It also isn't a website or IDX platform, so you'll pair it with one.
Tip: if your team is 8 or more, start on Pro, not Grow. You get calling for everyone and a lower bill.
- Lead routing from every source into one inbox
- Unlimited calls and texts on Pro
- Unlimited contacts on every plan
- ✓No contract, 14-day trial
- ✓Pro becomes cheaper than Grow from 8 users
- ✓Support seven days a week
- ✗Calling is an extra $33 per user on Grow
- ✗Pricey for a solo agent
- ✗No website or IDX search included
The safest pick for a team that lives on incoming leads. Size your plan before you sign: the cheaper-looking tier isn't always cheaper.
Wise Agent
Wise Agent prices per account, not per seat, and that changes everything for a small team. $499 a year covers up to 5 members, roughly $42 a month for the whole team. Adding more people costs $20 a month per extra block of 5 members. The WiseSocial bundle, at $699 a year, adds social posting.
You get a CRM built for agents, with support available around the clock and an Enterprise plan on quote once you pass 15 agents. There's no contract, and the trial runs 14 days.
Texting is where the hidden cost sits. SMS runs on credits, $11 per 1,000, plus an $80 registration fee before you can send. Budget for both if texting is how you reach buyers.
The limit: it isn't built around speed on lead response. Teams buying lots of portal leads will find Follow Up Boss sharper on routing and calling.
Tip: pay yearly. $499 against $49 a month saves you $89 in year one, with no lock-in risk beyond that year.
- Flat price for up to 5 members
- Social posting with WiseSocial
- Support 24/7
- ✓Cheapest yearly cost for a team of five
- ✓No contract
- ✓Support around the clock
- ✗Texting needs credits plus an $80 registration
- ✗Lead routing less sharp than Follow Up Boss
- ✗Enterprise pricing only on quote
The best deal for a small team that wants one tool for everything. Teams that buy many leads should look one spot higher.
HubSpot
HubSpot isn't a real estate CRM, and it doesn't pretend to be. No IDX, no portal lead parsing out of the box. Where it shines is marketing: a home valuation form on your site creates a contact, sends a nurture email and books a reminder for the listing agent, all without code.
You can build a custom "listing" object to tie a property to its sellers and showings. It works, but you're rebuilding what agent CRMs ship ready. The mobile app suits an office user more than an agent in the car between showings.
The free plan covers 2 users, and Starter seats list at $20. The wall is Professional, at $100 per seat plus about $1,500 to onboard. For 5 seats, that's $6,000 a year before onboarding. Users also complain about annual contracts that renew on their own.
Tip: keep leads and texting in an agent CRM, and use HubSpot only for marketing to your past clients and sphere. Connect the two with an automation tool.
- Free CRM for 2 users
- Forms, email and automated nurture
- More than 2,000 integrations
- ✓Best marketing tools in this list
- ✓Strong help center and support
- ✓Starter is cheap to try
- ✗No built-in real estate lead sources
- ✗Steep jump to Professional
- ✗Annual contracts that auto-renew
Great next to an agent CRM for a brokerage that markets seriously. On its own, it won't chase portal leads for you.
Pipedrive
Pipedrive thinks in deals. A lease or a sale becomes a card moving from stage to stage: inquiry, tour, proposal, LOI, signed. The broker sees what's stuck; the team lead sees the whole board. It's the fastest tool in this list for a team to adopt.
For 5 brokers on Growth, a year costs $2,340, with no setup fee. Growth brings full email sync and automations; Premium adds lead capture forms and e-signatures.
That deal-first model fits commercial work, where a cycle looks like B2B sales. For residential agents juggling hundreds of buyer leads, it lacks the basics: no portal lead parsing, no built-in texting, no listing records.
Tip: build one pipeline per line of business (sales, leasing, property management). Month-end reports become readable with zero setup.
- Visual pipeline per business line
- Month-to-month option, no contract
- More than 500 integrations
- ✓Fastest adoption in this ranking
- ✓No setup fee
- ✓Easy to forecast team cost
- ✗No real estate lead sources
- ✗Useful add-ons cost extra
- ✗No territory management
The best general CRM for commercial and leasing teams. Residential teams buying leads will want an agent CRM instead.
folk
folk is a light CRM for people who work their network. It pulls contacts from your email and LinkedIn, enriches them, and reminds you who to call. For an agent who gets most deals through referrals, that's the job: stay in touch with 300 past clients without a spreadsheet.
Standard costs $24 per user per month. For a solo agent, that's $288 a year, less than any agent CRM here.
The limit is obvious: folk knows nothing about real estate. No portal leads, no transactions, no texting. It also has the lowest value score among our general CRMs, 3.4 out of 5, because the useful extras sit on Premium.
Tip: create a group per farm area or per year of closing. A "5 years since purchase" group is a ready list of likely sellers.
- Contact import and enrichment
- Simple reminders to stay in touch
- Very fast to set up
- ✓Cheapest yearly cost for a solo agent
- ✓Easiest tool to pick up
- ✓Good fit for referral-based business
- ✗No real estate features
- ✗No calling or texting built in
- ✗Extras locked on Premium
A smart pick for an agent who lives on referrals. Anyone buying leads should look higher up.
Three questions to settle before you sign
Most roundups just list brands. The real choice comes down to three questions, in this order: which type of tool, what it costs your team over a year, and what you keep when you leave.
Agent CRM or general CRM
If you buy or generate leads from portals and ads, pick a CRM built for agents. It parses those leads, routes them and makes calling and texting one click. If your business is referrals, commercial deals or leasing, a general CRM handles pipelines and email better for less. Many brokerages end up with both: an agent CRM for leads, a marketing tool for past clients.
What a year really costs
For a solo agent: folk Standard $288, Wise Agent $499 (covers up to 5), Follow Up Boss Grow $696. For a team of 10: Follow Up Boss Pro $4,992 with calling, Grow $6,960 without it. For 5 brokers: Pipedrive Growth $2,340, HubSpot Professional $6,000 plus onboarding. Add texting credits, dialers and your IDX website on top.
Who owns your leads
Your database is the business you take with you. Follow Up Boss and Wise Agent run with no contract. A CRM provided by your brokerage is another story: when you leave, your access can end the same day. Export your contacts every month, and ask in writing what you can take before you join.
- Get a year-one quote: seats, calling, texting, onboarding, website.
- Check whether a higher tier gets cheaper at your team size.
- Write down the renewal date and notice period on the day you sign.
- Ask for the export format of contacts, notes and transactions.
- Export your database monthly if your brokerage owns the CRM.
- Test logging a showing from your phone during the demo.
Move to a new CRM without losing a lead
Switching CRMs rarely fails on the choice. It fails on the import, and on the two weeks when half the team works in the old tool. Here's the order that avoids the mess.
The steps
Export everything before you cancel
PriorityContacts, notes, tags, transactions, past clients: pull every export while your login still works. Open each file and check that names, phone numbers and tags came through intact.
- What to pull
- Contacts, notes, tags, deals
Clean the list before the import
ImportMerge duplicates and drop dead leads. Create your custom fields and tags in the new CRM first, so the import maps cleanly the first time.
- Create first
- Custom fields and tags
Import a few dozen records first
ImportImport 30 to 50 full records with their notes and history. Check that tags, stages and assigned agents land where they should before you send the full file.
- Sample
- 30 to 50 records
Repoint every lead source the same day
LeadsList every source that sends you leads: website forms, portals, ads, landing pages. Switch them all to the new CRM on the same day, then send yourself a test lead from each one.
- Check
- One test lead per source
Rebuild only your best follow-up plans
AutomationDon't copy twenty drip campaigns. Rebuild the two or three that actually book appointments: new buyer lead, new seller lead, past client check-in.
- Rebuild
- 2 or 3 plans
Train on the phone, not the desktop
TeamAgents work from their car. Run training on the mobile app: answer a new lead, log a showing, set a reminder. If those take more than a minute, the team will slip back to texting from their own phones.
- Three moves
- Answer, log, remind
Go further
These pages pick up where this one stops.
Real estate CRM · FAQ
Do I need a real estate CRM or is a spreadsheet enough?
A spreadsheet works until you have more leads than you can remember. Once leads come from several sources, a CRM pays for itself on response time alone. folk at $24 a month or Wise Agent at $499 a year are cheap ways to start.Should I use my brokerage's CRM?
Use it if it's free and good, but don't rely on it alone. Your access often ends when you change brokerages, and so does your database. Export your contacts every month, or keep your own CRM for your sphere.Is a general CRM like HubSpot good enough for real estate?
For marketing, commercial deals and leasing, yes. For residential agents buying portal leads, it lacks lead parsing, built-in texting and listing records. Most agents who start on HubSpot add an agent CRM later.How much does a real estate CRM cost per year?
From $288 a year for folk Standard to $499 for Wise Agent up to 5 members, and $696 per user for Follow Up Boss Grow billed yearly. Platforms like Lofty and BoldTrail don't publish prices, so ask for a written quote.Follow Up Boss or Wise Agent?
Follow Up Boss if you buy many leads and need fast routing and calling. Wise Agent if you want one flat price for a small team. At 5 members, Wise Agent costs $499 a year, against $3,480 for five Follow Up Boss Grow seats.Is there a free real estate CRM?
Not among the agent CRMs we compared: Follow Up Boss and Wise Agent offer 14-day trials, not free plans. HubSpot is free for 2 users, but you'll set up real estate fields yourself.What happens to my leads when I leave a CRM?
You keep what you export, nothing more. Pull contacts, notes and tags before you cancel or change brokerages, and check the files open correctly while you still have access.Does a real estate CRM include a website?
Agent CRMs like Follow Up Boss don't; you pair them with a website or IDX provider. All-in-one platforms bundle site, IDX search and CRM, but usually on a quote and a longer contract.

