eFax alternatives: where to send faxes online, <em>and how to leave without losing your number</em>
Four services, one for each reason to leave, and a six-step switch plan.
The short answer: Fax.Plus if you want the lowest yearly bill for a dedicated number, iFax if you fax from your phone and want to cancel online, Documo if you handle patient data and need HIPAA on the smallest plan. Before you pick, check one thing in your eFax contract: whether your number can be ported out. Then download every fax you want to keep. Once an eFax account closes, its documents go with it. We compared the four destinations in this guide against eFax's own plans and help pages in 2026.
The ranking is editorial: a sponsored spot is always flagged on its card, and no affiliate link changes a score.
Why people leave eFax, and why leaving takes care
eFax works, and the fax service itself is rarely the problem. People leave over the bill, the contract and what happens on the way out. Six reasons, each one checked against eFax's own pages or customer reports.
A higher price than the alternatives
eFax Personal costs $18.99 a month, or $15.83 a month billed yearly ($189.96 a year), for 200 pages to the US and Canada. Business, with a signed BAA, costs $39.99 a month, or $33.33 billed yearly. Fax.Plus Basic covers the same 200 pages and one number for $83.99 a year, less than half the yearly Personal bill.
Overage on the entry plan
The Personal plan includes 200 pages a month, to the US and Canada only, and one user. Every page beyond that costs $0.10. Business includes 500 pages to 51 countries, with $0.07 per extra page, $10 a month per extra user and $5 a month per extra line. A busy month on Personal adds up quickly.
Yearly plans can't be cancelled online
A monthly account with one number can be cancelled from the Billing section, and eFax emails a confirmation number. A yearly plan, several numbers or an unpaid balance changes that: you have to go through chat, email or a phone call (1-323-817-3207). If you signed up through iTunes, you cancel through Apple.
Charges after cancelling
Among the one-star reviews, the same complaint keeps coming back: customers who say they tried to cancel for weeks and kept getting charged, or who can no longer log in to the account they want to close. It's a minority of reviews, but it's the one that matters when you plan your exit. Keep the confirmation number and check the next statement.
Your archive closes with the account
eFax says it plainly in its help center: once the account is closed, you no longer have access to your documents. The account closes at the end of the current billing cycle, or right away if you cancel during the free trial. Contracts, signed forms, medical records: anything you haven't downloaded is gone.
Your number may not follow you
On an IT forum, a managed service provider reported that the eFax contract their client signed said eFax owned the number and it could not be ported out. Not every account is in that case, but check before you plan anything. And if you leave and come back, eFax warns that your old number may have been given to someone else: there is no pause option.
You're leaving because… go to…
Most people leave eFax for one main reason. Find yours, then jump to the full write-up below.
$83.99 a year for 200 pages a month and one number.
You fax from your phone and hate cancellation callsiFaxNo setup fee, no overage fees, cancel online.
You send patient data and need HIPAADocumoHIPAA on every plan, 14-day trial with no card.
You want to keep your eFax numberFax.PlusPublishes a porting guide written for eFax customers.
You're tempted by MyFax or MetroFaxRead this firstSame parent company as eFax.
You run IT for several officesFAXAGEThe option managed service providers mention for lower costs.
eFax alternatives, service by service
For each service: why switch to it, who it's for, its catch, and how to move from eFax. Prices are the ones shown on each official pricing page in 2026, in US dollars.
Fax.Plus: the lowest yearly bill for a real fax number
Best overallWhy switch to Fax.Plus. It fixes eFax's main irritant: every price is on the page. Basic costs $6.99 a month billed yearly, $83.99 in total, or $8.99 month to month. You get 200 pages a month and one number, and extra pages cost $0.10. Premium ($13.99 a month yearly, $167.99 a year, or $17.99 monthly) moves you to 500 pages at $0.07 per extra page. Business ($27.99 yearly, $34.99 monthly) gives 1,000 pages at $0.05. An extra number costs $4.99 a month. The company behind it, Alohi, is based in Switzerland.
Who it's for. A small office or a freelancer that wants one dedicated number, faxes in the inbox and a bill that's easy to predict.
Who it's not for. A small practice with patient data on a tight budget. HIPAA, with a signed BAA, only comes with Enterprise: $79.99 a month yearly ($959.99 a year) or $99.99 monthly, for 4,000 pages.
The catch. The free plan is a test drive: 10 pages in total, not per month. And the cards on the pricing page show the yearly price spread over twelve months, so read the monthly price too before comparing.
How to switch from eFax. Fax.Plus has a guide written for eFax customers. Your number must still be active and portable. You fill in the porting form and get an answer within one business day. You then need a paid plan: at least Premium to port a US number, Business or Enterprise if you also want to keep the temporary number they give you. Last, you send a letter of authorization (LOA) and your latest eFax invoice. When the port completes, your eFax number replaces the temporary one.
- Free
- 10 pages in total
- Paid
- $6.99/mo yearly ($83.99/yr)
- Port a US number
- Premium or higher
- HIPAA
- Enterprise only
iFax: fax from your phone, cancel with a click
Easiest exitWhy switch to iFax. Its pricing page answers the complaints people have about eFax, almost word for word: "No Setup Fee", "No Overage Fees", "Cancel online anytime". If the cancellation call is what pushed you out, that's the point. Yearly billing takes 20% off.
Who it's for. The solo professional who faxes from a phone between appointments and wants HIPAA without an enterprise plan.
Who it's not for. Anyone who picks Basic to replace an eFax number. Basic, at $12.49 a month for 200 pages, only sends. To receive faxes you need Plus, at $24.99 a month, with 500 pages, one number and HIPAA compliance.
The catch. Plus costs about three times Fax.Plus Basic billed monthly. You pay for the app and the clean contract. The Pro plan shows no price, and the banner discounts change: compare list prices, not promotions.
How to switch from eFax. Start on Plus so you have a receiving number from day one, and send your contacts the new number while eFax is still running. If you want to keep the old number, ask iFax for its porting terms before you cancel anything at eFax.
- Send only
- Basic $12.49/mo, 200 pages
- Send and receive
- Plus $24.99/mo, 500 pages
- HIPAA
- Plus
- Yearly
- 20% off
Documo (mFax): HIPAA from the first plan
HealthcareWhy switch to Documo. HIPAA compliance comes standard with every plan, so a clinic doesn't have to jump to an enterprise tier the way it would at Fax.Plus. Solo costs $25 a month billed yearly, for 300 pages, one number and one user. Business costs $100 a month, or $80 a month billed yearly, for 1,500 pages, 10 users and 5 numbers. The trial lasts 14 days and doesn't ask for a credit card.
Who it's for. Therapists, clinics, pharmacies and law offices that send sensitive documents and want the compliance question settled on day one.
Who it's not for. A home office faxing a few pages a month with no patient data. Solo costs $300 a year, against $83.99 for Fax.Plus Basic.
The catch. Business is a big step up from Solo. A front desk with three people and two numbers lands on it straight away.
How to switch from eFax. Use the 14-day trial to run your real workflow: faxes to the inbox, a test fax to a partner who still has a machine, your team's logins. No card means no cancellation to remember if it doesn't fit.
- Solo
- $25/mo yearly, 300 pages
- Business
- $80/mo yearly, 1,500 pages
- HIPAA
- Every plan
- Trial
- 14 days, no card
FAXAGE: the pick IT providers mention
For IT teamsWhy it comes up. When managed service providers swap notes on replacing eFax for their clients, FAXAGE is the name that comes up for cost: one of them summed it up as cheaper than eFax. SRFax, Humble Fax, Documo and GoFax come up in the same threads.
Who it's for. An IT team or an MSP that manages fax lines for several offices and is comfortable with a more technical service.
Who it's not for. Someone who wants a polished mobile app and a single price to read in ten seconds.
The catch. Its billing works differently from page bundles, so compare it on your real monthly volume. Our online fax ranking lays out its plans next to the others.
- Best for
- MSPs and IT teams
- Check
- Your real monthly volume
eFax and its alternatives side by side
Our default pick: Fax.Plus for most offices, Documo when patient data is involved. For scale, take a year of 200 pages a month with one number: Fax.Plus Basic costs $83.99, Documo Solo $300 for 300 pages. eFax Personal comes to $189.96 for the same year, billed annually.
| Plan to start with | Receiving, HIPAA and exit | |
|---|---|---|
| eFaxWhere you're leaving | Personal: 200 pages a month (US and Canada), $0.10 per extra page; $18.99/mo, or $15.83/mo yearly | Yearly plans cancelled by chat, email or phone; documents gone once the account closes |
| Fax.PlusBest overall | Basic $6.99/mo yearly ($8.99 monthly), 200 pages, 1 number | HIPAA on Enterprise only; eFax porting guide, Premium needed for a US number |
| iFaxEasiest exit | Basic $12.49/mo, 200 pages, send only | Plus $24.99/mo to receive, with HIPAA; cancel online |
| DocumoHealthcare | Solo $25/mo yearly, 300 pages, 1 number | HIPAA on every plan; 14-day trial, no card |
Leave eFax in six steps
The order matters. Each step protects one thing: your number, your archive, your partners, your card.
Read your eFax contract before anything else
Day 1Look for the clause about number ownership and porting. Some business contracts say eFax owns the number. If yours does, plan for a new number and a message to your contacts instead of a port.
Write down your plan type too. Yearly, several numbers or an unpaid balance means you'll cancel by chat, email or phone, not from the Billing page.
- Check
- Who owns the number
Download every fax you want to keep
Day 1Once the account closes, eFax no longer gives you access to your documents. Download the faxes you need for legal, medical or accounting reasons and store them outside eFax, in a shared drive your team can reach.
Do it before you request the port: the account can close at the end of the billing cycle, sooner than you expect.
- Risk if skipped
- Archive lost for good
Open the new service and test it
Week 1Start the new account while eFax still runs. Send a test fax to a real machine, receive one in the inbox, add your teammates. On iFax, pick Plus, not Basic, or you won't be able to receive.
- Overlap
- Keep both live for now
Request the port while the number is active
Week 1A port only works on a live number. With Fax.Plus, the request needs a letter of authorization and your latest eFax invoice. Copy the name and address exactly as they appear on the eFax account: a mismatch is the classic reason a port gets rejected.
- Documents
- LOA + last eFax invoice
- Rule
- Port first, cancel after
Update every place your number lives
Week 2Letterhead, email signatures, website, forms sent to insurers or suppliers. If you couldn't port, send the new number to the partners who fax you most and keep the old account a little longer to catch stragglers.
- Watch
- Partners who still fax you
Cancel eFax, then check the next statement
Last stepOnce the port is complete or your contacts have the new number, cancel. A monthly plan cancels in Billing; a yearly plan goes through chat, email or 1-323-817-3207. Keep the confirmation number from the email, and check your next card statement for any charge.
- Keep
- The confirmation number
Is your tool missing from this page? Email us: hello@hackceleration.com
What makes leaving eFax go wrong
The same mistakes show up again and again in reviews and forum threads. None is technical: each one is a step done in the wrong order.
Cancelling before the port
A cancelled number can't be ported. Worse, eFax may hand it to someone else. Wait for the port to complete, then cancel.
Assuming the archive stays
It doesn't. Every fax you didn't download disappears with the account, including the ones you need for an audit or a dispute.
A name that doesn't match
Port requests compare the holder's name and address with the losing provider's records. Use the exact wording from your eFax invoice, not your current letterhead.
Choosing a send-only plan
iFax Basic and the Fax.Plus free plan can't receive. If people fax you, you need a number that receives before you port anything.
Losing the cancellation proof
Charges after cancelling are the top complaint about eFax. Keep the confirmation email and check the statement that follows.
Moving to the same company
MyFax belongs to eFax's owner. If the contract was the problem, check who runs the service before you sign.
eFax alternatives: frequently asked questions
What is the best alternative to eFax?
For most small offices, Fax.Plus: $83.99 a year for 200 pages a month and one number, with every price on the page. If you handle patient data, Documo includes HIPAA on every plan. Our online fax ranking compares the full field.
Can I keep my eFax number?
Often, but not always. Check your contract first: some say eFax owns the number. If it's portable, request the port while the account is active, and only cancel once it completes. Fax.Plus asks for at least Premium to port a US number.
How do I cancel an eFax yearly plan?
Not from the website. A yearly plan, several numbers or an unpaid balance means chat, email or a call to 1-323-817-3207. A monthly plan with one number cancels in Billing. Either way, keep the confirmation number eFax emails you.
What happens to my faxes when I cancel eFax?
You lose them. The account closes at the end of the billing cycle, or right away during the free trial, and eFax no longer gives you access to your documents. Download what you need first.
Are MyFax and MetroFax independent from eFax?
No. MyFax is a brand of Consensus Cloud Solutions, eFax's owner, at the same Los Angeles address, and MetroFax is listed among the same company's brands. They're cheaper plans from the same house, not an exit from it.
Is there a free way to send a fax online?
For a one-off, yes: Fax.Plus gives 10 free pages in total, enough for a test or a single form. For a number that receives faxes every month, every service we compared charges.
Which online fax service is HIPAA compliant?
eFax itself says its Personal plan is HIPAA compliant, and Business adds a signed BAA, so HIPAA alone isn't a reason to leave. Among the alternatives: Documo on every plan, iFax on Plus at $24.99 a month, and Fax.Plus on Enterprise only, from $79.99 a month billed yearly. If you also switch phone systems, our guide to switching from RingCentral covers fax inside a phone suite.
Get the next switch guide in your inbox
One tool to leave, one destination, one plan. Nothing else.