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360Messenger for WhatsApp Make integrationAutomate 360Messenger for WhatsApp with Make.

Every WhatsApp message your number receives can start an automation. The 360Messenger for WhatsApp Make integration gives you 10 modules: 1 instant trigger, 8 actions and 1 search. This guide shows support and sales teams how to connect the account and build a first working scenario.

Try the 360Messenger for WhatsApp integration on MakeSee the 10 modules

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What you can automate

What can the 360Messenger for WhatsApp Make integration do?

The 360Messenger for WhatsApp Make integration links your WhatsApp API account to Make, so messages go out and come in without anyone copying them by hand. You build a scenario, the automation made of modules, and Make sends texts, files or group alerts when something happens in another tool.

Confirm orders on WhatsApp. When your store or CRM records a new order, a Send a Text Message module writes to the customer's number. Add Check a phone number for WhatsApp account first if some numbers in your list may not use WhatsApp.

Log every incoming conversation. Watch New Messages fires as soon as a message reaches your number, and the next module can copy it into a spreadsheet or a CRM so no lead stays buried in a phone.

Alert a whole team at once. List WhatsApp Groups finds the groups your number belongs to, then Send a Media Message to WhatsApp Group posts a file, such as a delivery note, where everyone sees it.

The documentation lists no limits for this app, and the page it comes from warns that it was generated with AI, so check anything critical with 360Messenger. For a call the 10 modules do not cover, Make an API Call reaches the rest of the API. To learn the editor, the Make training starts from zero; the Make pricing page explains plans and operations; and if you hesitate between tools, read n8n vs Make.

Connect

How do you connect 360Messenger for WhatsApp to Make?

  1. 01

    Copy your API key

    In your 360Messenger account, open the Management of Services menu, then Web Service Information, and copy the API key shown there. You need an active 360Messenger WhatsApp API account before this key exists.

  2. 02

    Add a module and open the connection

    In your scenario, add any 360Messenger for WhatsApp module and click Create a connection. A connection is your account linked to Make once, then reused by every module of the app. The Connection name field is optional.

  3. 03

    Paste the key and save

    Paste the API key you copied, or follow the instructions on screen, then save. Every other 360Messenger module in your scenarios can now pick this same connection from its list.

First scenario

Build your first 360Messenger for WhatsApp scenario

GoalWhen a customer writes to your WhatsApp number, Make sends back a text message that confirms the request was received.

  1. 01

    Create the scenario

    From the Scenarios page, create a new scenario and click the + in the middle of the editor. This first slot holds the module that starts everything.

  2. 02

    Add the trigger

    Search for 360Messenger for WhatsApp and pick Watch New Messages. Click Create a webhook, then Create a connection, and paste your API key when Make asks for it.

  3. 03

    Add the reply

    Click the + on the right of the trigger and choose Send a Text Message. Map the sender's number from the trigger's output, then write a short acknowledgement for the customer.

  4. 04

    Test with Run once

    Click Run once, then send a WhatsApp message to your number from another phone. Open each module's bubble to read the bundle it received, the single item passed from one module to the next.

  5. 05

    Switch it on

    When the reply arrives as expected, save and switch the scenario on. Because the trigger is instant, Make now reacts to each new message without waiting for a scheduled check.

Triggers

What starts a 360Messenger for WhatsApp scenario

1 module starts a scenario when something happens in 360Messenger for WhatsApp. A scheduled trigger is checked by Make on the scenario's schedule; an instant one is called by 360Messenger for WhatsApp as soon as it happens.

360Messenger for WhatsApp1Watch New Messages

Watch New Messages

Instant trigger

In Make“Triggers when a new WhatsApp Message is received.”

This trigger turns every WhatsApp message your number receives into a bundle Make can pass to the next module, so a customer's question can land in your CRM, a sheet or an auto-reply without anyone watching the phone.

How it fires
instant, 360Messenger calls Make through a webhook as soon as a message arrives, which is why the module shows a lightning badge.
When to use it
pick it whenever the scenario must start from something a customer or partner writes, such as a support request, a booking question or a reply to one of your campaigns.
Watch out
create the webhook before the connection, or the trigger never receives anything.
Modules

What the 360Messenger for WhatsApp modules can do

360Messenger for WhatsApp gives you 9 modules. For each one: what it does for you, when to reach for it, and what to watch out for.

360Messenger for WhatsApp1

Check a phone number for WhatsApp account

Action

In Make“Check if a phone number has a WhatsApp account.”

Tells you whether a phone number actually has a WhatsApp account, so your scenario can skip numbers that would never receive a message and route them to email or SMS instead.

When to use it
place it before a send module when your contact list comes from a web form or an old spreadsheet.
Watch out
each check is one operation, which counts against your plan like any other module run.
360Messenger for WhatsApp2

Make an API Call

Action

In Make“Performs an arbitrary authorized API call.”

Opens the rest of the 360Messenger API to your scenario, using the same connection, for anything the ready-made modules leave out.

When to use it
reach for it only when none of the other nine modules does the job, for example a feature 360Messenger documents but that has no module in Make.
Watch out
you write the request yourself, so keep the vendor documentation open next to the editor.
360Messenger for WhatsApp3

Send a Media Message

Action

In Make“Sends a multimedia message like an image, video, document or audio to a WhatsApp phone number.”

Delivers an image, a video, a document or an audio file to one WhatsApp number, which is handy when the file itself is the message.

When to use it
sending a customer the PDF invoice or the product photo that another module in the scenario just produced or downloaded.
Watch out
if you also need a caption or explanation, Send a Message with MediaAttach covers both in one step.
360Messenger for WhatsApp4

Send a Media Message to WhatsApp Group

Action

In Make“Sends a multimedia message like an image, video, document or audio to a WhatsApp group.”

Posts an image, video, document or audio file into a WhatsApp group, so everyone in the team or the client group gets the same file at once.

When to use it
sharing a signed delivery note or a site photo with the group that follows a project, right after it lands in your storage tool.
Watch out
you have to point it at a group; List WhatsApp Groups, placed earlier in the flow, shows you which ones your number can reach.
360Messenger for WhatsApp5

Send a Message with MediaAttach

Action

In Make“Sends a text message with multimedia message like an image, video, document or audio to a WhatsApp phone number.”

Combines a written text and an attached file in a single message to one number, so the customer gets the context and the document together.

When to use it
a booking confirmation that explains the next steps and carries the ticket or the quote as an attachment.
Watch out
choose it over two separate send modules, since one message is one operation instead of two and reads better on the customer's phone.
360Messenger for WhatsApp6

Send a Message with MediaAttach to WhatsApp Group

Action

In Make“Sends a text message with multimedia message like an image, video, document or audio to the specified WhatsApp group.”

Sends a group a written message with a file attached, which gives the whole group the document and the explanation in one post.

When to use it
posting a freshly generated report with a short summary in your management group, as soon as another app produces the file.
Watch out
make sure your connected number is still a participant of the group, or the post has nowhere to go.
360Messenger for WhatsApp7

Send a Text Message

Action

In Make“Sends a text message to a WhatsApp phone number.”

Writes a plain text message to one WhatsApp number, the simplest way to notify a customer from any event in Make.

When to use it
order confirmations, appointment reminders triggered by your calendar, or an auto-reply to someone who just wrote in.
Watch out
map the number from the previous module rather than typing it, otherwise every run messages the same person.
360Messenger for WhatsApp8

Send a Text Message to a WhatsApp Group

Action

In Make“Sends a text message to the specified WhatsApp group.”

Drops a text alert into a WhatsApp group so a whole team learns about an event at the same moment, without anyone forwarding it.

When to use it
telling the sales group that a new lead filled in a form, or warning the warehouse group that an urgent order came in.
Watch out
every bundle that reaches this module becomes one post, so a busy trigger upstream can flood the group with alerts.
360Messenger for WhatsApp9

List WhatsApp Groups

Search

In Make“Gets a list of your WhatsApp Groups your connected number is a prarticipant of.”

Returns the WhatsApp groups your connected number belongs to, which tells you which group to target; the group send modules most likely expect one of these groups.

When to use it
at the start of a scenario that posts to a group, or once with Run once to read which group is which.
Watch out
as a search it can return several bundles, one per group, and every following module then runs once for each of them.
Need help

Need help automating 360Messenger for WhatsApp with Make?

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FAQ

Questions about the 360Messenger for WhatsApp Make integration

01Is the 360Messenger for WhatsApp Make integration free?
Yes, on the Make side: 360Messenger for WhatsApp is a standard app, available from the Free plan. That plan allows 2 active scenarios, a minimum of 15 minutes between two scheduled runs, 5 minutes of execution per run, files up to 5 MB and 512 MB of data transfer. Paid plans go down to a 1 minute interval and 40 minutes of execution, and every plan counts usage in operations. You still need an active 360Messenger WhatsApp API account, which has its own subscription described on the vendor's pricing page.
02What do you need to connect 360Messenger for WhatsApp to Make?
You need an active 360Messenger WhatsApp API account and its API key. In 360Messenger, open Management of Services, then Web Service Information, and copy the key. In Make, add a 360Messenger module, click Create a connection, give it a name if you want, and paste the key. If the first module is the instant trigger Watch New Messages, click Create a webhook before Create a connection. The same connection then serves all 10 modules of the app.
03Does the 360Messenger for WhatsApp trigger work in real time?
Yes. Watch New Messages is an instant trigger: 360Messenger calls Make through a webhook as soon as a message reaches your number, so the scenario starts without waiting for a schedule. That is different from scheduled triggers, which Make polls every 15 minutes by default on a new scenario. The only condition is to create the webhook when you set up the module and to leave the scenario switched on, otherwise incoming messages are not picked up.
04What if a 360Messenger for WhatsApp module is missing in Make?
Use Make an API Call. It sends any request to the 360Messenger API with the connection you already have, so a feature without a dedicated module stays reachable. You write the request yourself from the vendor's documentation. The Make documentation lists no specific limits for this app and notes that its text was generated with AI, so confirm important details with 360Messenger directly before building a critical scenario on them.
05Should you use Make or n8n for 360Messenger for WhatsApp?
It depends on the tool your team already works in. On Make, 360Messenger for WhatsApp comes with 10 ready modules, an instant trigger for incoming messages and Make an API Call for the rest, all available from the Free plan. Many apps also have an n8n node, so check the n8n side for this one before choosing. The n8n vs Make comparison linked in this guide goes through the criteria without ranking the two.
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