Channex Make integrationAutomate Channex with Make.
A booking lands, a guest writes, a review goes live: what happens next? The Channex Make integration gives you 28 modules, 23 of them triggers, to react to those events without code. This guide connects your account and walks you through a first working scenario.
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What can the Channex Make integration do?
The Channex Make integration links your Channex account to Make, a tool where you build a scenario: an automation made of modules, each one a single brick such as a trigger or an action. Channex tells Make when a booking, message, review or sync problem appears, and Make carries the details to the rest of your tools.
Catch sync trouble before a guest does. Pair Watch Sync Error or Watch Rate Error with a message to your ops channel, so the person in charge of rates sees the problem as soon as Channex reports it.
Keep the guest conversation moving. Watch New Message hands each incoming message to your scenario; Reply to a Message sends an answer back through Channex. For Airbnb, Watch Airbnb Inquiry and Watch Reservation Request add the requests that arrive before a stay is confirmed.
Answer reviews without logging in. Watch New Review brings each fresh property review to Make, and Respond to a Review posts your reply. That flow is the first scenario built below.
What the integration does not do: it has no search module, so a scenario cannot look up an older booking by itself. Make an API Call covers the rest of the Channex API with the same connection. If you are weighing tools, the n8n vs Make comparison lays out the criteria, Make training teaches the editor step by step, and Make troubleshooting helps when a run fails.
How do you connect Channex to Make?
- 01
Create an API key in Channex
In Channex, open your user profile, go to API Keys and click Create new API Key. Give it a name, decide whether it reaches all properties or only some, click Create, then copy the key shown in the window.
- 02
Add a Channex module in Make
In your scenario, add any Channex module and click Create a connection. A connection is your Channex account linked to Make once, then reused by every Channex module. The Connection name field is optional but helps when you run several accounts.
- 03
Paste the key and save
Paste the API key you copied and confirm. For an instant module (the lightning badge), Make first asks you to click Create a webhook, then Create a connection: the webhook is the address Channex calls when an event happens.
Your first scenario: answer every new Channex review
GoalWhen a guest review arrives in Channex, Make posts your response to it.
- 01
Create the scenario
On the Scenarios page, create a new scenario and click the big +. Search for Channex and pick Watch New Review as the first module.
- 02
Link the account and the webhook
Because the trigger is instant, click Create a webhook, then Create a connection and paste your API key. From now on, Channex calls Make each time a property review is created.
- 03
Add the response
Click the + on the right of the trigger and add Respond to a Review. Map the review from the first module, then write your response text, mixing fixed words with details carried by the review.
- 04
Test with Run once
Click Run once, then let a review reach Channex. Open each module to read the bundle it received, one bundle being one item passed along, here one review, and check the response went out as written.
- 05
Switch it on
Save and turn the scenario on. An instant trigger waits for Channex to call, so the default 15 minute schedule of a new scenario does not slow it down.
Which Channex events can start a scenario?
23 modules start a scenario when something happens in Channex. A scheduled trigger is checked by Make on the scenario's schedule; an instant one is called by Channex as soon as it happens.
Watch Accepted Reservation
Instant triggerIn Make“Triggers when a reservation is accepted.”
Starts your scenario the moment a reservation is accepted, so the follow-up tasks begin without anyone copying details by hand.
Watch Airbnb Inquiry
Instant triggerIn Make“Triggers when a new inquiry is created. Only for Airbnb”
Gives your team a heads-up whenever a guest opens a new inquiry, before any stay is locked in, so questions get answered while the guest is still deciding.
Watch Alteration Request
Instant triggerIn Make“Triggers when a alteration request is created. Only for Airbnb.”
Flags a guest asking to change an existing stay, which lets you check dates and price before replying rather than finding out later.
Watch ARI Changes
Instant triggerIn Make“Triggers when an ARI changes have happened.”
Tells Make whenever ARI changes happen in Channex, which gives you a running record of what moved on your ARI data and when.
Watch Booking
Instant triggerIn Make“Triggers when a booking revision is created (new, modified or cancelled).”
Catches every booking revision in one place: new, modified or cancelled. One trigger feeds the whole life of a booking into your scenario.
Watch Booking Unmapped Rate
Instant triggerIn Make“Triggers when a booking is created or modified with unmapped rate.”
Raises a flag when a booking is created or modified with a rate that is not mapped, the kind of gap that quietly breaks reporting and pricing.
Watch Booking Unmapped Room
Instant triggerIn Make“Triggers when a booking is created or modified with unmapped room.”
Spots bookings created or modified against a room that is not mapped, so a guest does not end up attached to nothing in your setup.
Watch Cancelled Booking
Instant triggerIn Make“Triggers when a booking is cancelled.”
Reacts only to cancellations, which keeps a clean-up scenario short: no filtering out new or modified bookings along the way.
Watch Declined Reservation
Instant triggerIn Make“Triggers when a reservation is declined.”
Records every reservation that gets declined, useful when you want to understand why requests do not turn into stays.
Watch Disconnect Channel
Instant triggerIn Make“Triggers when a channel is disconnected by system.”
Warns you when the system disconnects a channel, the event most likely to stop bookings from flowing without anyone noticing.
Watch Disconnect Listing
Instant triggerIn Make“Triggers when a listing is disconnected.”
Fires when a single listing is disconnected, a narrower signal than a whole channel going down but just as costly if ignored.
Watch Modified Booking
Instant triggerIn Make“Triggers when a booking is modified.”
Hands Make the booking each time it is modified, so the dates, guests or details downstream always match what Channex holds.
Watch New Booking
Instant triggerIn Make“Triggers when a new booking is created.”
Opens a scenario for each booking that is newly created, the natural starting point for most property workflows.
Watch New Channel
Instant triggerIn Make“Triggers when a new channel is created.”
Lets you know that a new channel has been created in Channex, handy when several people can set up connections to booking sites.
Watch New Message
Instant triggerIn Make“Triggers when a new message is created.”
Brings every new message into Make, so guest questions reach the tool your team already watches instead of waiting in Channex.
Watch New Review
Instant triggerIn Make“Triggers when a new property review is created.”
Sends each new property review to your scenario, which makes it easy to answer quickly or share good feedback with the team.
Watch Non Acked Booking
Instant triggerIn Make“Triggers when a booking was not acked.”
Surfaces bookings that were not acknowledged (acked), the ones at risk of slipping through if nobody confirms receipt.
Watch Rate Error
Instant triggerIn Make“Triggers when a rate error is happened.”
Reports a rate error as it happens, so a wrong or rejected price does not sit on a channel for long.
Watch Reservation Request
Instant triggerIn Make“Triggers when a reservation request is created. Only for Airbnb.”
Tells you a guest has sent a reservation request, the step where a host still has to accept or decline.
Watch Sync Error
Instant triggerIn Make“Triggers when a sync error has happened.”
Signals a sync error between Channex and a channel, the early warning that prices or availability may not have reached the site.
Watch Updated Channel
Instant triggerIn Make“Triggers when a channel is updated.”
Keeps a trail of every channel update, so a change to settings never happens silently.
Watch Updated Review
Instant triggerIn Make“Triggers when a property review is updated.”
Picks up property reviews that change after they were first posted, so your records and replies reflect the latest version.
Watch Published Review
triggerIn the docs onlyCollects reviews once they are published, judging by its name; the Make documentation lists the module without describing it, so test it before relying on it.
What can Make do in Channex?
Channex gives you 5 modules. For each one: what it does for you, when to reach for it, and what to watch out for.
Make an API Call
ActionIn Make“Performs an arbitrary authorized API call.”
Reaches any endpoint of the Channex API from your scenario, using the connection you already set up, so you are not stuck when no ready module fits.
Mark as a No Show
ActionIn Make“Marks a reservation as a no-show from 00:00 (midnight, in property's local time) on the planned check-in date, up to 48 hours later, provided that: the status of the reservation allows modifications; the reservation isn't overbooked. Only for Booking.Com and Expedia.”
Marks a reservation as a no-show without opening Channex, which saves a manual step when a guest never turns up.
Reply to a Message
ActionIn Make“Replies to a message in the system.”
Sends an answer to a guest message through Channex, so your reply goes out on the same thread the guest used.
Respond to a Review
ActionIn Make“Responds to a review in the system.”
Posts a public response to a guest review from Make, turning review follow-up into a step of your scenario rather than a chore.
Reply to a Guest Review
ActionIn the docs onlyReplies to a guest review, according to its name; the documentation gives no description, so its difference from Respond to a Review is not stated.
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