Resources · Make integration

Chatbase Make integrationAutomate Chatbase with Make.

What if your Chatbase chatbot could answer questions that come from your other tools? The Chatbase Make integration offers 2 action modules to send a message to a bot and reuse its reply. This guide walks through the connection and a first working scenario.

Try the Chatbase integration on MakeSee the 2 modules

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What you can automate

What does the Chatbase Make integration do?

The Chatbase Make integration lets a Make scenario, the automation you build in Make, send a message to one of your Chatbase chatbots and collect the answer it writes. That answer then travels to the next step, so another app can store it, email it or post it wherever your team works.

Answer support tickets with a first draft. A new ticket lands in your helpdesk, the Send a Message module passes the customer question to your Chatbase bot, and the reply comes back as a draft your agent reviews before sending. Your agent starts from a proposal instead of a blank reply.

Qualify a lead from a form. When someone fills in a contact form, the message goes to Chatbase, and the answer is written into your CRM next to the contact. The Airtable Make integration works well as a simple place to keep these exchanges.

Reach what the listed modules skip. Chatbase has only two modules in Make. When you need another endpoint of its API, Make an API Call uses the same connection to call it.

There is one limit to know before you start: Chatbase has no trigger in Make, so it never starts a scenario by itself. Another app or the schedule has to start it. Chatbase also exists as an n8n node; the n8n vs Make comparison lays out how the two tools differ, and the Make training covers the editor from the ground up.

Connect

How do you connect Chatbase to Make?

  1. 01

    Get your API key from Chatbase

    Sign in to your Chatbase account and generate an API key there. You need a paid Chatbase plan for this integration to work. Keep the key at hand, since Make asks for it in the next step.

  2. 02

    Add a Chatbase module and create the connection

    In your scenario, add a Chatbase module, then click Create a connection. A connection is your Chatbase account linked to Make once, then reused by every Chatbase module. You can give it a name if you manage several accounts.

  3. 03

    Paste the key and save

    Paste your key into the API Key field and click Save. The connection then appears in the module. From now on, both Chatbase modules can pick it from the list.

First scenario

Your first scenario with Chatbase in Make

GoalWhen a new question arrives in another app, Make sends it to your Chatbase bot and passes its answer along.

  1. 01

    Create the scenario

    Open the Scenarios page, create a new scenario and click the +. The first module is the app where questions arrive, such as a form or a helpdesk, since Chatbase cannot start the flow.

  2. 02

    Add Send a Message

    Click the + on the right of that first module, search for Chatbase and pick Send a Message. Select the connection you created, or create it now with your API key.

  3. 03

    Map the question

    Fill the module fields. Once the connection exists, Make lists what it can read from your account: tell the module which bot to ask, then map the question text coming from the first module. Each item passed along, called a bundle, becomes one message.

  4. 04

    Test with Run once

    Click Run once. Make runs the scenario a single time and shows the bundles each module received. Open the Chatbase bubble to read the answer your bot wrote.

  5. 05

    Schedule and switch it on

    Set the schedule on the first module with the clock icon. A new scenario checks every 15 minutes by default. Then switch the scenario on so it keeps working without you.

Modules

What the Chatbase modules do

Chatbase gives you 2 modules. For each one: what it does for you, when to reach for it, and what to watch out for.

Chatbase1

Make an API Call

Action

In Make“Performs an arbitrary authorized API call.”

This module gives you access to any part of the Chatbase API that the ready-made module leaves out, while reusing the connection you already set up. You describe the request yourself, and Make sends it with your key attached.

When to use it
you need a Chatbase feature that Send a Message does not cover, and you are comfortable reading the Chatbase API documentation to build the request.
Watch out
Make does not guide the fields here, so start from the API documentation and test with Run once before activating.
Chatbase2

Send a Message

Action

In Make“Sends messages to a chatbot and receives a response.”

You get your chatbot's answer back inside the scenario: this module sends a message to one of your Chatbase bots and receives the response, ready to map into the next step. Most Chatbase scenarios are built around it.

When to use it
a question comes in from a form, an email or a ticket, and you want your Chatbase bot to draft the reply for a human to check.
Watch out
every message counts as one operation in Make, so many questions use your plan faster.
Need help

Need help automating Chatbase with Make?

A person reads every message.

FAQ

Chatbase and Make: frequent questions

01Is the Chatbase Make integration free?
Yes on the Make side: Chatbase is a standard app, available from the Free plan. That plan allows 2 active scenarios, runs them at most every 15 minutes, and stops each run after 5 minutes. Paid Make plans lower the interval to 1 minute and remove the cap on active scenarios. On the Chatbase side, however, the documentation requires a paid Chatbase account, so the integration is not free end to end.
02What is needed to connect Chatbase to Make?
Two things: a paid Chatbase account and an API key generated in it. In Make, add a Chatbase module, click Create a connection, paste the key into the API Key field and save. The connection is then shared by both Chatbase modules, so you only do this once per account. If the key is refused, check your Chatbase subscription before anything else. Once saved, the connection also appears in any new scenario you build later, ready to pick from the list.
03Does Chatbase trigger Make scenarios in real time?
No, because Chatbase has no trigger module in Make. It cannot start a scenario on its own. The scenario starts from another app, such as a form tool or a helpdesk, or from the schedule set on the first module, which runs every 15 minutes by default. If the first app offers an instant trigger, it calls Make through a webhook as soon as something happens, and Chatbase then answers inside that same run.
04What if a Chatbase module is missing in Make?
Use Make an API Call. It can reach any endpoint of the Chatbase API with the connection you already have, so you are not limited to Send a Message. You write the request yourself from the Chatbase API documentation, then test it with Run once. The Make documentation gives no numeric limit for this app, so check the Chatbase side if a request is rejected. Keep this module for the rare cases Send a Message cannot handle.
05Is Make or n8n better for Chatbase?
It depends on the tool your team already runs. Chatbase is available in Make with two modules, and a Chatbase node also exists in n8n. Both let you send questions to your bot from another app. Pick the platform where your other automations already live, so connections and habits stay in one place, and compare the editors hands on before moving everything. The n8n vs Make comparison linked above goes through the differences in more detail.
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