Resources · Make integration

ClickSend SMS Make integrationAutomate ClickSend SMS with Make.

What if every text your customers send could start the next step on its own? The ClickSend SMS Make integration gives you 27 modules, including 2 triggers and 22 actions. This guide walks you through the connection, a first scenario and every module, without code.

Try the ClickSend SMS integration on MakeSee the 27 modules

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What you can automate

What can the ClickSend SMS Make integration do for you?

The ClickSend SMS Make integration links your ClickSend account to Make so that texts, MMS, voice calls, emails, faxes and even paper mail go out as steps of a scenario, the automation you build in Make. It can also watch inbound SMS and voice messages and keep your ClickSend contacts up to date.

Replies that reach the right person. Watch SMS Messages picks up each new inbound text, and Send a Transactional Email forwards it to the colleague in charge, so a customer answer never sits unread in the ClickSend dashboard.

A contact list that follows your other tools. Create a Contact and Update a Contact keep ClickSend in line with the source you already trust. A clinic can add each new patient, a shop each new buyer, and Get a Contact reads a record back when a later step needs it.

Messages beyond the phone screen. Send a Voice Message reads your text aloud in a call, Send a Postcard and Send a Post Letter put something physical in a mailbox, and Send MMS adds an image to a text. All of them sit in the same scenario as your SMS.

The official documentation gives no numbers on limits for this app, so this page quotes none. When a listed module does not cover your need, Make an API Call reaches the rest of the ClickSend API with the same connection. The same app often exists in n8n too; the n8n vs Make comparison lays out the two tools side by side. To learn the editor step by step, see the Make training, and if a run fails, the Make troubleshooting guide lists the usual fixes.

Connect

How do you connect ClickSend SMS to Make?

  1. 01

    Copy your API key in ClickSend

    Sign in to your ClickSend account, then click the key icon in the top-right corner to open your API Credentials. Copy the API key shown there and keep it somewhere safe, along with your ClickSend username.

  2. 02

    Add a module and open the connection form

    In Make, add any ClickSend SMS module to a scenario and click Create a connection. A connection is your ClickSend account linked to Make once, then reused by every ClickSend module. You can give it a name in Connection name.

  3. 03

    Enter your credentials and save

    Type your ClickSend username in Username, paste the key in API Key, then click Save. If ClickSend asks you to authenticate or confirm access, accept, and the module is ready to fill.

First scenario

Your first scenario with ClickSend SMS

GoalWhen a new SMS reaches your ClickSend number, Make emails its content to the person who handles replies.

  1. 01

    Create the scenario

    Open the Scenarios page, create a new scenario and click the + to add the first module. Search for ClickSend SMS and pick Watch SMS Messages as your first module.

  2. 02

    Link your ClickSend account

    Click Create a connection, enter your username and API key, then save. Once the connection exists, Make can read your ClickSend data and fill the module choices for you.

  3. 03

    Add the email step

    Click the + on the right of the trigger, pick Send a Transactional Email and map the message text from the first module into the email, so each reply lands in the right inbox.

  4. 04

    Test with Run once

    Send a text to your ClickSend number, then click Run once. Make runs the scenario one time and shows the bundles each module received, so you can check the email carries the right content.

  5. 05

    Schedule it and switch it on

    Open Scheduling on the first module. A new scenario checks every 15 minutes by default, and the Free plan cannot go lower. Then switch the scenario on.

Triggers

What starts a ClickSend SMS scenario

2 modules start a scenario when something happens in ClickSend SMS. A scheduled trigger is checked by Make on the scenario's schedule; an instant one is called by ClickSend SMS as soon as it happens.

ClickSend SMS1Watch SMS Messages

Watch SMS Messages

Scheduled trigger

In Make“Triggers when a new incoming SMS is received.”

Watch SMS Messages hands your scenario every new text that comes in to your ClickSend account, one bundle per message. A bundle is a single item passed from one module to the next, here one inbound SMS with its content.

How it fires
it is a scheduled trigger, so Make checks ClickSend on the scenario's schedule, every 15 minutes by default.
When to use it
customers answer an appointment reminder and you want each reply routed to a person or logged in another tool.
Watch out
a reply waits until the next check, so this is not an alert for urgent messages.
ClickSend SMS2Watch Voice Messages

Watch Voice Messages

Scheduled trigger

In Make“Triggers when a new voice message is received or sent.”

With Watch Voice Messages, each voice message your ClickSend account receives or sends starts the scenario. That second half matters: calls you place through ClickSend show up too, not only incoming ones.

How it fires
scheduled, so Make polls ClickSend at the rhythm set in the scenario's clock, never faster than every 15 minutes on the Free plan.
When to use it
you want a log of every voice message in a spreadsheet or a CRM, whichever direction it went.
Watch out
sent messages trigger it as well, so keep that in mind if only received ones matter to you.
Modules

Everything ClickSend SMS can do in Make

ClickSend SMS gives you 25 modules. For each one: what it does for you, when to reach for it, and what to watch out for.

ClickSend SMS1

Add an Email to Allowed

Action

In Make“Creates an allowed email address.”

This module puts an email address on your ClickSend allowed list, so ClickSend accepts it as an approved address for your account.

When to use it
a new team member joins and you want their address approved in the same scenario that creates their other accounts.
Watch out
the documentation says nothing more about the allowed list, so check the result in ClickSend after your first Run once.
ClickSend SMS2

Create a Contact

Action

In Make“Creates a new contact.”

Create a Contact adds a new person to your ClickSend contacts, ready to receive texts or calls later in the same flow or in another one.

When to use it
a form, a booking tool or a shop sends you a new customer and you want that customer reachable by SMS straight away.
Watch out
run it twice on the same person and you may get a duplicate, so look the person up with List Contacts first.
ClickSend SMS3

Get a Contact

Action

In Make“Returns a contact details by contact ID.”

Get a Contact fetches the full details of one contact when you already know its contact ID, and passes them to the next module.

When to use it
an earlier step gave you the ID, from a trigger or from Create a Contact, and you need the stored details before sending a message.
Watch out
it only works with the ID; to find someone by other information, List Contacts is the right module.
ClickSend SMS4

Make an API Call

Action

In Make“Performs an arbitrary authorized API call.”

With Make an API Call, you reach any endpoint of the ClickSend API from the scenario, with the connection you already set up, even when no ready-made module exists for it.

When to use it
you need a ClickSend feature that none of the ready-made modules covers.
Watch out
you write the request yourself, so keep the ClickSend API documentation open to find the right endpoint.
ClickSend SMS5

Send a Fax

Action

In Make“Sends a new fax.”

Send a Fax sends a new fax through ClickSend, which keeps the old channel alive without a fax machine in your office.

When to use it
some partners, such as a pharmacy or a public office, still ask for documents by fax, and you want that send to happen as a step of a scenario.
Watch out
the documentation gives no detail about accepted documents, so test with Run once on a real recipient first.
ClickSend SMS6

Send a Postcard

Action

In Make“Sends a new postcard.”

Send a Postcard mails a real postcard through ClickSend, which gives a physical touch to a customer journey that is otherwise all digital.

When to use it
a thank-you after a first order, or a card when a membership starts, triggered by the event in your other tool.
Watch out
a card that is sent cannot be pulled back, so test on your own address before pointing the scenario at customers.
ClickSend SMS7

Send a Post Letter

Action

In Make“Sends a new post letter.”

Send a Post Letter sends a letter by post through ClickSend, so a formal document reaches someone on paper without you printing or stamping anything.

When to use it
a notice, a contract reminder or any document your customer is used to receiving in the mailbox rather than by email.
Watch out
mail is final once it leaves, so keep this module behind a filter until your data is checked.
ClickSend SMS8

Send a Transactional Email

Action

In Make“Sends a transaction email.”

Send a Transactional Email sends a one-off email through ClickSend, the kind triggered by an event such as a booking or a reply, not a newsletter.

When to use it
you already use ClickSend for texts and want the email in the same scenario, for instance to forward an inbound SMS to a colleague.
Watch out
for an email that asks the reader to confirm an address, Send a Verification Email is the better fit.
ClickSend SMS9

Send a Verification Email

Action

In Make“Send an email with a verification link.”

This one sends an email that carries a verification link, so the person can prove the address belongs to them.

When to use it
someone signs up on your site or in a form, and you want them to confirm their email before anything else happens.
Watch out
it is not meant for general messages; to send order details or a forwarded reply, choose Send a Transactional Email.
ClickSend SMS10

Send a Voice Message

Action

In Make“Sends a TTS (Text-to-speech) voice call.”

Send a Voice Message turns your text into speech and places a call that reads it aloud, which reaches people who do not read texts or have a landline.

When to use it
an appointment reminder for older patients, or an alert that should be heard rather than read.
Watch out
write the text as you would say it, short and without abbreviations, since a voice reads it word for word.
ClickSend SMS11

Send MMS

Action

In Make“Sends a new MMS.”

Send MMS sends a multimedia message, a text that carries an image or another file, through your ClickSend account.

When to use it
a restaurant sends a picture of the dish of the day, or a store shares a visual coupon with its list.
Watch out
the file must be reachable online; Upload a File can give you a URL first, and it expires 10 minutes after the upload.
ClickSend SMS12

Send SMS

Action

In Make“Sends one or several SMS.”

Send SMS is the core module of the app: it sends one text, or several at once, from your ClickSend account to the numbers you map.

When to use it
a booking is confirmed, a parcel ships or a payment fails, and the customer should hear about it on their phone.
Watch out
each run costs an operation, one execution of a module counted on your Make plan, so filter out cases that need no text before this step.
ClickSend SMS13

Update a Contact

Action

In Make“Updates a contact.”

Update a Contact changes the details of a contact already stored in ClickSend, so your texts go to the current number and the right name.

When to use it
a customer edits their profile in your CRM or shop and you want ClickSend to follow without typing it twice.
Watch out
you need the contact to exist first; pair it with List Contacts or Get a Contact to point at the right record.
ClickSend SMS14

Upload a File

Action

In Make“Uploads a file and returns the file URL. All files will expire 10 minutes after being uploaded.”

Upload a File sends a file to ClickSend and gives you back its URL, which other modules can then use.

When to use it
you want to attach an image to an MMS or send a document by fax or post, and the file lives in another tool of the scenario.
Watch out
every uploaded file expires 10 minutes after the upload, so place the sending module right after this one.
ClickSend SMS15

List Contacts

Search

In Make“Lists contacts.”

List Contacts returns your ClickSend contacts as separate bundles, one per person, so the next modules can act on each of them.

When to use it
you want to check whether someone already exists before creating them, or copy your contacts into a spreadsheet.
Watch out
a search can return zero, one or many bundles, and every module placed after it runs once per contact, which adds operations fast.
ClickSend SMS16

List Inbound SMS

Search

In Make“Lists all incoming SMS messages.”

List Inbound SMS reads the incoming texts already stored in your ClickSend account and passes them on, one bundle per message.

When to use it
you set up the integration after replies had already arrived and want to bring those past messages into your CRM once.
Watch out
for new texts as they arrive, use the Watch SMS Messages trigger instead, which only picks up what is new.
ClickSend SMS17

List Voice Messages

Search

In Make“Lists voice messages.”

List Voice Messages pulls the voice messages from your ClickSend account in one go, each as its own bundle.

When to use it
you want a full picture of past calls for a report, or to rebuild a log that started after your first calls.
Watch out
it returns everything it finds each run; to react only to new voice messages, the Watch Voice Messages trigger is the right choice.
ClickSend SMS18

Contacts

ActionIn the docs only

Contacts appears in the Make directory as an action with no official description, so what it does exactly is not documented anywhere the page can rely on.

When to use it
only after the documented contact modules, Create a Contact, Get a Contact, Update a Contact and List Contacts, fall short.
Watch out
add it to a test scenario and click Run once to see what it asks for before building anything on it.
ClickSend SMS19

SMS

ActionIn the docs only

The module named SMS is listed as an action, but ClickSend and Make give it no description, so its exact role stays unknown here.

When to use it
start with Send SMS or List Inbound SMS, which are documented, and open this one only if they do not do what you need.
Watch out
treat it as experimental and test it on your own number with Run once before any customer sees the result.
ClickSend SMS20

MMS

ActionIn the docs only

MMS is another action from the directory that comes without any official description, so the page cannot tell you what it changes in your account.

When to use it
for picture messages, Send MMS is the documented route; this module is a fallback to explore if Send MMS misses something.
Watch out
read the bundles it returns after a Run once before you connect any other step to it.
ClickSend SMS21

Voice Messages

ActionIn the docs only

Voice Messages shows up as an action without a description in both the directory and the documentation, so its behavior is not confirmed.

When to use it
for calls, prefer Send a Voice Message, List Voice Messages and Watch Voice Messages, then try this one if none of them fits.
Watch out
since nothing is documented, check the outcome in your ClickSend account after the first test run.
ClickSend SMS22

Emails

ActionIn the docs only

The Emails module is listed as an action with no official text, which means nobody can say from the sources what it sends or reads.

When to use it
the two documented email modules, Send a Transactional Email and Send a Verification Email, cover most needs; keep this one for a case they miss.
Watch out
test it in a copy of your scenario rather than in the one your customers depend on.
ClickSend SMS23

Send Posts

ActionIn the docs only

Send Posts is an action from the directory with no description attached, so its exact effect on postal mail is not documented.

When to use it
for paper mail, rely first on Send a Postcard and Send a Post Letter, which say clearly what they send.
Watch out
mail cannot be recalled, so never run an undocumented postal module on a real address before a test on your own.
ClickSend SMS24

Files

ActionIn the docs only

Files is listed among the actions but carries no official description, so what it does with your ClickSend files remains unclear.

When to use it
to get a file URL for an MMS, a fax or a letter, Upload a File is the documented option; this module is only worth a look if that one falls short.
Watch out
inspect its output after Run once before any other module relies on it.
ClickSend SMS25

Other

ActionIn the docs only

Other is the most open-ended entry of the list: an action with no description at all, neither in the directory nor in the documentation.

When to use it
in practice, when you need a ClickSend feature outside the named modules, Make an API Call is the documented way to reach it.
Watch out
if you still try this module, do it in a test scenario and check every bundle it returns.
Need help

Need help automating ClickSend SMS with Make?

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FAQ

Common questions about ClickSend SMS and Make

01Is the ClickSend SMS Make integration free?
Yes, on the Make side. ClickSend SMS is a standard app, available from the Free plan. That plan allows 2 active scenarios, scheduled runs no closer than 15 minutes apart, 5 minutes of run time per execution, files up to 5 MB and 512 MB of data transfer. Paid plans lower the interval to 1 minute and remove the cap on active scenarios. You still need an active ClickSend account, and what ClickSend charges for messages is set on its own pricing page, not by Make.
02What do you need to connect ClickSend SMS to Make?
An active ClickSend account, your ClickSend username and your API key. You find the key by signing in to ClickSend and clicking the key icon in the top-right corner, which opens your API Credentials. In Make, add a ClickSend SMS module, click Create a connection, fill in Username and API Key, then click Save. If ClickSend asks you to confirm access, accept. The same connection then serves all 27 modules of the app.
03Does the ClickSend SMS trigger in Make work in real time?
No. Both triggers, Watch SMS Messages and Watch Voice Messages, are scheduled: Make checks ClickSend on the schedule of the scenario instead of being alerted the moment a text arrives. A new scenario runs every 15 minutes by default, which is also the shortest interval on the Free plan. On a paid plan you can bring it down to 1 minute. For most reply routing and logging, that delay is fine.
04What if a ClickSend SMS module is missing in Make?
Use Make an API Call. It reaches any endpoint of the ClickSend API with the connection you already have, so a feature without a ready-made module is still within reach. Keep the ClickSend API documentation open to find the right endpoint. The official Make documentation lists no numbered limits for this app. Eight modules, such as Contacts or Other, have no description at all, so test them with Run once before relying on them.
05Should you use Make or n8n for ClickSend SMS?
It depends on the modules your scenario needs. The same app often has an n8n node as well, so check whether one exists for ClickSend. On Make, the app brings 27 modules, including 2 scheduled triggers, 22 actions and 3 searches, plus Make an API Call for the rest of the API. Check that each module you plan to use exists on the side you pick. The comparison page linked above goes through both in detail.
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