Resources · Make integration

Front Make integrationAutomate Front with Make.

Can Make take repetitive inbox chores off your Front team? The Front Make integration offers 48 modules: one instant trigger, 36 actions and 11 searches. This guide helps support and ops leads connect their account, build a first scenario and pick the right module.

Verified Trustpilot reviews · AI, automation & growth agency

What you can automate

What can the Front Make integration automate?

The Front Make integration links your Front account to Make so events in your shared inboxes can drive other tools, and other tools can write back into Front. You build a scenario (the automation itself) out of modules, each one a single brick: the trigger that starts it, then actions and searches.

Customer context where agents read. When a payment fails in your billing tool, Create a Comment can post the detail on the matching Front conversation, and Add a Note to a Contact keeps a lasting trace on the customer's profile.

Onboarding a new hire in one run. An HR form can trigger a scenario that uses Add Teammates to a Team, then Add Teammates to an Inbox, so the new agent reaches the right queue without a ticket to IT.

Drafts ready for review. Watch Events fires the moment one of your Front rules catches a message; the scenario can then prepare an answer with Create a Draft Reply, and a person checks it before it leaves.

What Make does not cover here: no module edits a Front rule, and there is only one trigger. For anything outside the list, Make an API Call reaches Front's API with the same connection. Front may also exist as an n8n node; the n8n vs Make comparison sets out the criteria. To learn the editor step by step, see the Make training, and keep Make troubleshooting at hand for your first failed run.

Connect

How do you connect your Front account to Make?

  1. 01

    Add a Front module and open the connection

    In your scenario, add any Front module and click Create a connection. A connection is your Front account linked to Make once; every Front module in every scenario can reuse it afterwards.

  2. 02

    Pick the connection type and name it

    In Connection type, choose Front OAuth 2.0. The Connection name field is optional, but a clear name such as Front support helps when you later run several accounts side by side.

  3. 03

    Save and approve access in Front

    Click Save, then follow the on-screen instructions to authorize Make on your Front account. Once the connection exists, Make can list your inboxes, contacts and other objects in the module fields.

First scenario

Your first scenario: log Front events on the customer's contact

GoalWhen one of your Front rules catches an event in an inbox, Make adds a note to the related contact.

  1. 01

    Create the scenario

    Open the Scenarios page, create a new scenario and click the big + to place the first module. Search for Front and pick Watch Events.

  2. 02

    Link your Front account

    Click Create a connection, select Front OAuth 2.0 and approve access in Front. Make can then read your account and list what the trigger can watch.

  3. 03

    Add the note module

    Click the + on the right of Watch Events, search Front again and choose Add a Note to a Contact. Pick the contact and build the note text by mapping data that the trigger delivers.

  4. 04

    Test with Run once

    Click Run once, then cause an event in Front that your rule catches. Open the bubble above each module to read the bundle it received, one item passed from one module to the next.

  5. 05

    Switch it on

    When the note looks right on the contact, switch the scenario on. Watch Events is instant, so each new event starts a run; every module that runs counts as one operation on your plan.

Triggers

What starts a Front scenario

1 module starts a scenario when something happens in Front. A scheduled trigger is checked by Make on the scenario's schedule; an instant one is called by Front as soon as it happens.

Front1Watch Events

Watch Events

Instant trigger

In MakeTriggers when an event by your rules is occured in the inboxes of your company.

Watch Events starts your scenario whenever something your Front rules are set to catch happens in your company's inboxes. It is the only trigger this app offers, so nearly every Front scenario opens with it.

How it fires
instant. Front calls Make through a webhook as soon as the event happens, which is what the lightning badge on the module means.
When to use it
a new message landing in your billing inbox should open a task in your project tool or alert the account manager.
Watch out
which events reach Make depends on how your rules are written in Front; if a run surprises you, Get a Rule shows the rule's definition.
Modules

Everything the Front modules can do

Front gives you 47 modules in 2 groups. For each one: what it does for you, when to reach for it, and what to watch out for.

To establish the connection in Make:

1 module

Log in to your Make account, add a Front module to your scenario, and click Create a connection.

Optional: In the Connection name field, enter a name for the connection.

Click Save.

Follow the on-screen instructions to authenticate your account.

Front1

In the Connection Type, select Front OAUTH 2.0

ActionIn the docs only

This entry gives you a working Front connection rather than a new step in your flow. Choosing Front OAuth 2.0 as the connection type sends you to Front to approve access, and every Front module then reuses that link.

When to use it
the first time you click Create a connection on any Front module.
Watch out
the documentation files it under establishing the connection, so look for it in the connection window, not among the modules you add.

Other modules

46 modules
Front2

Add a Note to a Contact

Action

In MakeAdds a new note to a contact.

Leaves a written trace on a contact's profile in Front, so whoever opens that contact sees the context without digging through other tools.

When to use it
a signed quote, a form answer or a call summary from another app should sit next to the person it concerns.
Watch out
the note needs an existing contact, so place Get a Contact or Create a Contact earlier in the scenario.
Front3

Add Contacts into a Group

Action

In MakeAdds a list of contacts to a specified group.

Sorts several people into a Front contact group at once, since the module takes a list of contacts rather than a single one.

When to use it
a fresh batch of trade show leads or webinar sign-ups should land in the same group so agents recognize them.
Watch out
the group has to exist first; Create a Contact Group can set it up a step earlier in the same run.
Front4

Add Teammates to an Inbox

Action

In MakeAdds teammates to an inbox. The selected teammates must not already have access to the inbox and must be in the team that owns the inbox. Teammates cannot be added to private inboxes.

Gives colleagues access to a shared inbox straight from a scenario, with no trip to Front's settings.

When to use it
a new support hire is ready to answer tickets, or a seasonal peak needs extra hands on the returns queue.
Watch out
Front refuses teammates who already have access or who sit outside the team that owns the inbox, and private inboxes cannot receive teammates this way.
Front5

Add Teammates to a Team

Action

In MakeAdds teammates to a team as a member.

Places people in a Front team as members, so your team roster follows what your onboarding checklist or HR tool already says.

When to use it
a hire marked as starting in your HR app should also join the right Front team without anyone copying names by hand.
Watch out
inbox access is granted by Add Teammates to an Inbox, so add that module when the newcomer needs a specific queue.
Front6

Create a Channel

Action

In MakeCreates a custom channel linked to the requested inbox.

Sets up a custom channel linked to the inbox you choose, so the channel exists as soon as the scenario runs instead of waiting for an admin.

When to use it
a scenario that opens an inbox for a new client or brand and should give it its own channel in the same pass.
Watch out
Update a Channel can only edit custom channels, which is the kind this module creates.
Front7

Create a Comment

Action

In MakeAdds a comment to a conversation.

Posts a comment on a Front conversation, a simple way to bring context from another tool into the thread your team is already working on.

When to use it
an order status, a failed payment or a detail from your CRM should appear right where the agent reads the exchange.
Watch out
the module has to know which conversation to target, so it usually follows Watch Events, Get a Conversation or List Conversations.
Front8

Create a Contact

Action

In MakeCreates a new contact for the default team.

Registers a new person in Front's contacts, so agents know who is writing the first time that person gets in touch.

When to use it
a visitor fills your website form or places a first order, and support should recognize the name later.
Watch out
the contact is always created in the default team; if your account has several teams, check which one Front treats as the default before you switch the scenario on.
Front9

Create a Contact Group

Action

In MakeCreates a new contact group in the default team.

Opens a new contact group in the default team, ready to be filled a step later in the same scenario.

When to use it
a product launch, an event or a new customer segment deserves its own group in Front before Add Contacts into a Group populates it.
Watch out
like Create a Contact, it only writes to the default team, whatever inbox triggered the run.
Front10

Create a Draft

Action

In MakeCreates a draft message which is the first message of a new conversation.

Prepares an outgoing message as a draft that starts a brand new conversation, so a person can read and adjust it before anything is sent.

When to use it
the first reply to a lead who asked for a quote should be checked by a salesperson before it goes out.
Watch out
this draft always opens a new conversation; to answer inside an existing thread, pick Create a Draft Reply instead.
Front11

Create a Draft Reply

Action

In MakeCreates a new draft as a reply to the last message in the conversation.

Writes a suggested answer inside an existing conversation, attached as a reply to its last message, and leaves the final send to your team.

When to use it
an AI step or a template in another app proposes wording that an agent should approve before the customer sees it.
Watch out
the draft always replies to the latest message of the conversation, not to an earlier one in the thread.
Front12

Create a Message

Action

In MakeSends a new message from a channel. It will create a new conversation.

Sends a message right away from one of your channels, and Front opens a new conversation to hold it.

When to use it
a shipping confirmation or an appointment reminder should leave from a shared team address instead of someone's personal mailbox.
Watch out
nothing waits for approval here; when a human should check the wording first, Create a Draft is the safer pick.
Front13

Create an Inbox

Action

In MakeCreates a team inbox.

Creates a team inbox from a scenario, handy when a new client account, office or product line means a new queue to watch.

When to use it
an onboarding flow where each signed client gets its own inbox, followed by Create a Channel and Add Teammates to an Inbox.
Watch out
if the scenario could run twice for the same client, check List Inboxes first so you do not end up with duplicates.
Front14

Create a Tag

Action

In MakeCreates a new tag.

Adds a new tag to your Front account, giving your team a fresh label to sort conversations with.

When to use it
a product or customer tier appears in your catalog or CRM and agents need a matching label right away.
Watch out
run List Tags or Get a Tag beforehand when the tag might already exist, otherwise you can end up with two labels that mean the same thing.
Front15

Delete a Contact

Action

In MakeDeletes a contact.

Removes a contact from Front, keeping your contact base in line with the tool where people ask to be forgotten or where records get merged.

When to use it
a deletion request logged in your CRM or privacy form should also clear the person out of Front.
Watch out
nothing in this module brings a contact back, so try it with Run once on a test contact before the real list.
Front16

Delete a Contact Group

Action

In MakeDeletes a contact group. Will not delete the contacts in this group.

Clears out a contact group you no longer need, while every person inside it stays in Front.

When to use it
a campaign or event has ended and its group only clutters the list your agents browse.
Watch out
only the group disappears; if the contacts themselves must go, Delete a Contact removes them one at a time.
Front17

Delete Teammates from an Inbox

Action

In MakeRemoves teammates from an inbox. Selected teammates must currently have access to the inbox to be removed. Teammates cannot be removed from private inboxes.

Withdraws inbox access from one or more teammates, so a person who changes role stops seeing a queue that no longer concerns them.

When to use it
a rotation or offboarding scenario triggered when someone moves from support to sales in your HR tool.
Watch out
Front only removes teammates who currently have access, and private inboxes are out of reach for this module.
Front18

Delete Teammates from a Team

Action

In MakeRemoves teammates from a team. Removing teammates will also remove them from inboxes owned by the team.

Takes teammates out of a team, and Front also drops them from every inbox that team owns, all in one step.

When to use it
someone leaves a department and should lose all of its queues at once.
Watch out
the removal ripples to the team's inboxes; for a teammate who only needs to leave one queue, Delete Teammates from an Inbox is the lighter tool.
Front19

Get a Channel

Action

In MakeFetches the information of a channel.

Brings the details of one channel into your scenario, so later modules can act on them or quote them.

When to use it
the next steps depend on which channel a conversation came through, and you need that channel's information to decide.
Watch out
you must tell the module which channel to read; List Channels shows the whole set when you are not sure.
Front20

Get a Comment

Action

In MakeFetches the information of a comment.

Fetches one comment and its information, useful when a comment written by a teammate should feed another tool.

When to use it
an internal remark on a conversation should be copied into your project tracker as a task description.
Watch out
this reads a single comment; to see every comment of a conversation, List Comments is the better fit.
Front21

Get a Contact

Action

In MakeFetches the information of a contact.

Looks up one Front contact so the rest of the scenario knows exactly who it is dealing with.

When to use it
before adding a note or syncing a CRM record, to start from the contact's current information rather than a stale copy.
Watch out
it reads one contact per run of the module; to browse many at once, List Contacts returns each one as its own bundle.
Front22

Get a Conversation

Action

In MakeFetches the information of a conversation.

Loads the information of a single conversation, the natural starting point for anything the scenario wants to comment on, change or report.

When to use it
right after Watch Events, to read the conversation behind the event before tagging it or posting a comment.
Watch out
it returns one conversation only; List Conversations is the module for going through many.
Front23

Get a Message

Action

In MakeFetches the information of a message.

Hands one message to the rest of the scenario so its information can travel to the next modules.

When to use it
the content of an incoming request should be sent to an AI step for sorting, or logged in a spreadsheet for follow-up.
Watch out
a conversation can hold several messages, so make sure the scenario points at the one you actually want.
Front24

Get an Inbox

Action

In MakeFetches the information of an inbox.

Reads the information of one inbox, which helps you name the right queue in a report or an alert.

When to use it
a chat notification or a dashboard row should say which inbox a conversation belongs to in words your managers understand.
Watch out
the module needs to know the inbox; List Inboxes helps you find the one to read.
Front25

Get a Response

Action

In MakeFetches the information of an individual response.

Retrieves one individual response stored in Front, so its content can be reused elsewhere in the scenario.

When to use it
wording your team already approved should end up in a draft built with Create a Draft Reply, or be pushed to another tool.
Watch out
you need to point at the right response; List Responses shows what your company has stored.
Front26

Get a Rule

Action

In MakeFetches the definition of a rule.

Shows how one Front rule is defined, which helps you understand the logic behind what Watch Events sends to Make.

When to use it
you are documenting your Front setup or debugging a scenario that fired when you did not expect it.
Watch out
this is read only, and no listed Front module edits a rule; Make an API Call is the route to explore for that.
Front27

Get a Tag

Action

In MakeFetches the information of a tag.

Confirms that a tag exists and returns its details before the scenario relies on it.

When to use it
a check placed before Update a Tag, or before the scenario uses the label, so a renamed tag does not break the flow.
Watch out
to find a tag when you only know roughly what it is called, start from List Tags.
Front28

Get a Team

Action

In MakeFetches the details of a team.

Supplies the details of one team, so later modules can reuse them without you retyping anything.

When to use it
an onboarding scenario needs the team's information before Add Teammates to a Team places a new hire in it.
Watch out
List Teams is the place to find which team to read when your company runs several.
Front29

Get a Teammate

Action

In MakeFetches the information of a teammate.

Collects the information of one teammate into the scenario, so a notification or report can show a real person.

When to use it
an escalation should reach the agent in charge, or a record in your HR tool needs each agent's details.
Watch out
to update that person afterwards, chain Update a Teammate rather than rebuilding the record by hand.
Front30

Make an API Call

Action

In MakePerforms an arbitrary authorized API call.

Covers whatever the listed modules leave out: it calls any endpoint of Front's API, using the same connection as every other Front module.

When to use it
you need something Front's API offers but that no module on this page does.
Watch out
here you work from Front's API documentation, which the Make doc points to for the list of endpoints, so expect to read it before filling the module.
Front31

Reply a Message

Action

In MakeReplies to a conversation by sending a message and appending it to the conversation.

Answers a conversation for real: the message is sent and appended to the thread in a single move.

When to use it
an automatic acknowledgment should go out as soon as a request reaches a specific inbox.
Watch out
unlike Create a Draft Reply, nothing waits for a human here, so keep it for replies whose wording you fully trust.
Front32

Update a Channel

Action

In MakeUpdates the settings of an only custom channel.

Adjusts the settings of a custom channel from a scenario, so the channel stays in step with changes made elsewhere.

When to use it
a client or brand renamed in your CRM should see its Front channel follow without an admin stepping in.
Watch out
the module only works on custom channels; the others stay out of its reach.
Front33

Update a Contact

Action

In MakeUpdates a contact information.

Refreshes a contact's information in Front, so agents see the same details as your CRM or your shop.

When to use it
a customer changes company or contact details in another tool, and Front should reflect it before the next conversation.
Watch out
the module changes an existing contact; if the person may not exist yet, check with Get a Contact or List Contacts first.
Front34

Update a Conversation

Action

In MakeUpdates a conversation.

Changes a conversation from Make, which lets another tool steer what happens to a thread in Front.

When to use it
an invoice marked as paid in your billing app should move the related conversation forward for the agent.
Watch out
if the same scenario starts on Watch Events, make sure the update does not match your rule again, or the scenario may fire itself in a loop.
Front35

Update a Tag

Action

In MakeUpdates a tag.

Edits an existing tag, so the label keeps pace with how your products and teams are named today.

When to use it
a product line is renamed in your catalog and the matching Front tag should follow.
Watch out
the module needs the exact tag to change; Get a Tag or List Tags locates it before you edit.
Front36

Update a Teammate

Action

In MakeUpdates the information of a teammate.

Updates a teammate's information in Front from whichever tool holds the reference version of your staff data.

When to use it
a name or role changes in your HR app and Front should match without a manual edit.
Watch out
changing team membership is a separate job, handled by Add Teammates to a Team and Delete Teammates from a Team.
Front37

List Channels

Search

In MakeLists all the channels.

Returns every channel of your account, each one as its own bundle that the next module handles in turn.

When to use it
you want an inventory of channels in a spreadsheet, or need to find one before running Get a Channel or Update a Channel.
Watch out
a search module can return zero, one or many bundles, and each bundle that flows on costs operations.
Front38

List Comments

Search

In MakeLists all the comments written in a conversation in reverse chronological order (newest first).

Gathers all the comments written in a conversation, newest first, ready to be summarized or archived.

When to use it
an AI step should summarize the internal discussion on a tricky case before a manager takes over.
Watch out
the order runs from the most recent comment to the oldest, so reverse it if your summary should read like a timeline.
Front39

List Contact Groups

Search

In MakeLists all the contact groups

Lists every contact group, the quickest way to find the group a later module should fill or clean up.

When to use it
before Add Contacts into a Group when you only know the group by name, or to review old groups before deleting them.
Watch out
each group comes out as a separate bundle, and every module after it runs once per bundle.
Front40

List Contacts

Search

In MakeLists all the contacts.

Exports your Front contacts as a series of bundles, ready to be copied, compared or cleaned in another tool.

When to use it
a one-off sync to your CRM or a spreadsheet audit of who is in Front today.
Watch out
on a large contact base, every bundle that reaches the next modules counts as operations on your plan, so keep the chain short.
Front41

List Conversations

Search

In MakeLists all the conversations in your company in reverse chronological order (most recently updated first).

Returns the conversations of your Front company, most recently updated first, each one as its own bundle (one item passed to the next module). The next module can then tag, comment on or log each thread in turn.

When to use it
you need to work through several threads at once, rather than the single one Get a Conversation reads.
Watch out
every returned bundle runs the following modules once, and each run counts as an operation on your Make plan.
Front42

List Inboxes

Search

In MakeLists all the inboxes.

Returns every inbox of your Front account, one bundle per inbox, so the rest of the scenario can act on each queue in turn.

When to use it
a scenario must go through all your inboxes, for instance to build a list of queues in a spreadsheet, instead of reading a single one with Get an Inbox.
Watch out
a search can return zero bundles, and then nothing after it runs; click Run once to see what Make actually received.
Front43

List Responses

Search

In MakeLists the responses in your company.

Brings back the responses saved in your Front company, one bundle each, so you can copy that wording library into a sheet or pick the text a scenario should reuse.

When to use it
you want the whole library; once you know which single response you need, Get a Response is enough.
Watch out
map the response from this module rather than retyping its text, so the scenario follows later edits to the library.
Front44

List Rules

Search

In MakeLists all the rules.

Reads the rules set up in Front, one bundle per rule, handy to take stock of what Front already automates before Make adds its own layer.

When to use it
to spot the rule behind an unexpected run of Watch Events, then read its full definition with Get a Rule.
Watch out
this search only reads rules; none of the Front modules in Make creates or edits one.
Front45

List Tags

Search

In MakeLists all the tags

Returns all the tags of your Front account as bundles, so a scenario can check whether a label already exists before creating a new one.

When to use it
just before Create a Tag to avoid duplicates, or before Update a Tag to find the tag to rename.
Watch out
add a filter on the tag name right after this module, otherwise every tag flows to the next step and uses operations.
Front46

List Teammates

Search

In MakeLists the teammates in our company.

Returns the people working in your Front company, one bundle per teammate, so you can keep a support roster in a spreadsheet or an HR tool without retyping names.

When to use it
prefer it to Get a Teammate when the scenario has to act on the whole team, for instance before Add Teammates to an Inbox.
Watch out
the list covers the company, not one team; start with List Teams if you only care about a single group.
Front47

List Teams

Search

In MakeLists the teams in your company.

Returns the teams defined in your Front company, one bundle each, the starting point for any scenario that handles inboxes or members team by team.

When to use it
before Add Teammates to a Team or Get a Team, when you would rather pick the team from Front's own list than copy it by hand.
Watch out
removing teammates from a team also removes them from that team's inboxes, so check the list before chaining Delete Teammates from a Team.
Need help

Need help automating Front with Make?

A person reads every message.

FAQ

Front and Make: common questions

01Is the Front Make integration free?
Yes, as far as Make goes. Front is a standard app, so its modules work on the Free plan. That plan allows 2 active scenarios, a minimum of 15 minutes between scheduled runs, 5 minutes of execution per run, files up to 5 MB and 512 MB of data transfer. Paid plans (Core, Pro, Teams and Enterprise) lower the interval to 1 minute, remove the cap on active scenarios and allow 40 minutes of execution. Usage is counted in operations each month. You still need your own Front account.
02What do you need to connect Front to Make?
A Front account and a Make account, nothing else according to the documentation. You add any Front module, click Create a connection, choose Front OAuth 2.0 as the connection type, optionally name the connection, then click Save and follow the on-screen instructions to authorize Make in Front. The connection is created once and every Front module can reuse it in any scenario. If Front asks you to confirm access, accept it from the account whose inboxes you want Make to work with.
03Does the Front trigger in Make fire instantly?
Yes. Watch Events is an instant trigger: Front calls Make through a webhook as soon as an event caught by your rules happens in your inboxes, and the module shows a lightning badge for that reason. It is the only trigger in the app, so a scenario that should start on a schedule instead can open with a Front search such as List Conversations and use the scenario's default schedule of every 15 minutes.
04What if the Front module you need is missing in Make?
Use Make an API Call. The Front app includes it, and it can call any endpoint of Front's API with the connection you already set up, which covers what the 48 listed modules do not. You fill it from Front's API documentation, which Make's doc points to for the list of endpoints. The documentation gives no numeric limits for this app, so there is no quota to plan around beyond the limits of your Make plan.
05Should you use Make or n8n for Front automation?
It depends on what you need from Front. On Make, Front comes with 48 modules: one instant trigger, 36 actions and 11 searches, plus Make an API Call for the rest of the API. Front may also be available as an n8n node, so the fair move is to list the objects you actually automate (conversations, contacts, teammates, tags) and check which tool covers them natively. The n8n vs Make comparison linked earlier on this page lays out the criteria without picking a winner for you.