Front Make integrationAutomate Front with Make.
Can Make take repetitive inbox chores off your Front team? The Front Make integration offers 48 modules: one instant trigger, 36 actions and 11 searches. This guide helps support and ops leads connect their account, build a first scenario and pick the right module.
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What can the Front Make integration automate?
The Front Make integration links your Front account to Make so events in your shared inboxes can drive other tools, and other tools can write back into Front. You build a scenario (the automation itself) out of modules, each one a single brick: the trigger that starts it, then actions and searches.
Customer context where agents read. When a payment fails in your billing tool, Create a Comment can post the detail on the matching Front conversation, and Add a Note to a Contact keeps a lasting trace on the customer's profile.
Onboarding a new hire in one run. An HR form can trigger a scenario that uses Add Teammates to a Team, then Add Teammates to an Inbox, so the new agent reaches the right queue without a ticket to IT.
Drafts ready for review. Watch Events fires the moment one of your Front rules catches a message; the scenario can then prepare an answer with Create a Draft Reply, and a person checks it before it leaves.
What Make does not cover here: no module edits a Front rule, and there is only one trigger. For anything outside the list, Make an API Call reaches Front's API with the same connection. Front may also exist as an n8n node; the n8n vs Make comparison sets out the criteria. To learn the editor step by step, see the Make training, and keep Make troubleshooting at hand for your first failed run.
How do you connect your Front account to Make?
- 01
Add a Front module and open the connection
In your scenario, add any Front module and click Create a connection. A connection is your Front account linked to Make once; every Front module in every scenario can reuse it afterwards.
- 02
Pick the connection type and name it
In Connection type, choose Front OAuth 2.0. The Connection name field is optional, but a clear name such as Front support helps when you later run several accounts side by side.
- 03
Save and approve access in Front
Click Save, then follow the on-screen instructions to authorize Make on your Front account. Once the connection exists, Make can list your inboxes, contacts and other objects in the module fields.
Your first scenario: log Front events on the customer's contact
GoalWhen one of your Front rules catches an event in an inbox, Make adds a note to the related contact.
- 01
Create the scenario
Open the Scenarios page, create a new scenario and click the big + to place the first module. Search for Front and pick Watch Events.
- 02
Link your Front account
Click Create a connection, select Front OAuth 2.0 and approve access in Front. Make can then read your account and list what the trigger can watch.
- 03
Add the note module
Click the + on the right of Watch Events, search Front again and choose Add a Note to a Contact. Pick the contact and build the note text by mapping data that the trigger delivers.
- 04
Test with Run once
Click Run once, then cause an event in Front that your rule catches. Open the bubble above each module to read the bundle it received, one item passed from one module to the next.
- 05
Switch it on
When the note looks right on the contact, switch the scenario on. Watch Events is instant, so each new event starts a run; every module that runs counts as one operation on your plan.
What starts a Front scenario
1 module starts a scenario when something happens in Front. A scheduled trigger is checked by Make on the scenario's schedule; an instant one is called by Front as soon as it happens.
Watch Events
Instant triggerIn Make“Triggers when an event by your rules is occured in the inboxes of your company.”
Watch Events starts your scenario whenever something your Front rules are set to catch happens in your company's inboxes. It is the only trigger this app offers, so nearly every Front scenario opens with it.
Everything the Front modules can do
Front gives you 47 modules in 2 groups. For each one: what it does for you, when to reach for it, and what to watch out for.
Modules index
- Add a Note to a Contact
- Add Contacts into a Group
- Add Teammates to an Inbox
- Add Teammates to a Team
- Create a Channel
- Create a Comment
- Create a Contact
- Create a Contact Group
- Create a Draft
- Create a Draft Reply
- Create a Message
- Create an Inbox
- Create a Tag
- Delete a Contact
- Delete a Contact Group
- Delete Teammates from an Inbox
- Delete Teammates from a Team
- Get a Channel
- Get a Comment
- Get a Contact
- Get a Conversation
- Get a Message
- Get an Inbox
- Get a Response
- Get a Rule
- Get a Tag
- Get a Team
- Get a Teammate
- Make an API Call
- Reply a Message
- Update a Channel
- Update a Contact
- Update a Conversation
- Update a Tag
- Update a Teammate
- List Channels
- List Comments
- List Contact Groups
- List Contacts
- List Conversations
- List Inboxes
- List Responses
- List Rules
- List Tags
- List Teammates
- List Teams
To establish the connection in Make:
1 moduleLog in to your Make account, add a Front module to your scenario, and click Create a connection.
Optional: In the Connection name field, enter a name for the connection.
Click Save.
Follow the on-screen instructions to authenticate your account.
In the Connection Type, select Front OAUTH 2.0
ActionIn the docs onlyThis entry gives you a working Front connection rather than a new step in your flow. Choosing Front OAuth 2.0 as the connection type sends you to Front to approve access, and every Front module then reuses that link.
Other modules
46 modulesAdd a Note to a Contact
ActionIn Make“Adds a new note to a contact.”
Leaves a written trace on a contact's profile in Front, so whoever opens that contact sees the context without digging through other tools.
Add Contacts into a Group
ActionIn Make“Adds a list of contacts to a specified group.”
Sorts several people into a Front contact group at once, since the module takes a list of contacts rather than a single one.
Add Teammates to an Inbox
ActionIn Make“Adds teammates to an inbox. The selected teammates must not already have access to the inbox and must be in the team that owns the inbox. Teammates cannot be added to private inboxes.”
Gives colleagues access to a shared inbox straight from a scenario, with no trip to Front's settings.
Add Teammates to a Team
ActionIn Make“Adds teammates to a team as a member.”
Places people in a Front team as members, so your team roster follows what your onboarding checklist or HR tool already says.
Create a Channel
ActionIn Make“Creates a custom channel linked to the requested inbox.”
Sets up a custom channel linked to the inbox you choose, so the channel exists as soon as the scenario runs instead of waiting for an admin.
Create a Comment
ActionIn Make“Adds a comment to a conversation.”
Posts a comment on a Front conversation, a simple way to bring context from another tool into the thread your team is already working on.
Create a Contact
ActionIn Make“Creates a new contact for the default team.”
Registers a new person in Front's contacts, so agents know who is writing the first time that person gets in touch.
Create a Contact Group
ActionIn Make“Creates a new contact group in the default team.”
Opens a new contact group in the default team, ready to be filled a step later in the same scenario.
Create a Draft
ActionIn Make“Creates a draft message which is the first message of a new conversation.”
Prepares an outgoing message as a draft that starts a brand new conversation, so a person can read and adjust it before anything is sent.
Create a Draft Reply
ActionIn Make“Creates a new draft as a reply to the last message in the conversation.”
Writes a suggested answer inside an existing conversation, attached as a reply to its last message, and leaves the final send to your team.
Create a Message
ActionIn Make“Sends a new message from a channel. It will create a new conversation.”
Sends a message right away from one of your channels, and Front opens a new conversation to hold it.
Create an Inbox
ActionIn Make“Creates a team inbox.”
Creates a team inbox from a scenario, handy when a new client account, office or product line means a new queue to watch.
Create a Tag
ActionIn Make“Creates a new tag.”
Adds a new tag to your Front account, giving your team a fresh label to sort conversations with.
Delete a Contact
ActionIn Make“Deletes a contact.”
Removes a contact from Front, keeping your contact base in line with the tool where people ask to be forgotten or where records get merged.
Delete a Contact Group
ActionIn Make“Deletes a contact group. Will not delete the contacts in this group.”
Clears out a contact group you no longer need, while every person inside it stays in Front.
Delete Teammates from an Inbox
ActionIn Make“Removes teammates from an inbox. Selected teammates must currently have access to the inbox to be removed. Teammates cannot be removed from private inboxes.”
Withdraws inbox access from one or more teammates, so a person who changes role stops seeing a queue that no longer concerns them.
Delete Teammates from a Team
ActionIn Make“Removes teammates from a team. Removing teammates will also remove them from inboxes owned by the team.”
Takes teammates out of a team, and Front also drops them from every inbox that team owns, all in one step.
Get a Channel
ActionIn Make“Fetches the information of a channel.”
Brings the details of one channel into your scenario, so later modules can act on them or quote them.
Get a Comment
ActionIn Make“Fetches the information of a comment.”
Fetches one comment and its information, useful when a comment written by a teammate should feed another tool.
Get a Contact
ActionIn Make“Fetches the information of a contact.”
Looks up one Front contact so the rest of the scenario knows exactly who it is dealing with.
Get a Conversation
ActionIn Make“Fetches the information of a conversation.”
Loads the information of a single conversation, the natural starting point for anything the scenario wants to comment on, change or report.
Get a Message
ActionIn Make“Fetches the information of a message.”
Hands one message to the rest of the scenario so its information can travel to the next modules.
Get an Inbox
ActionIn Make“Fetches the information of an inbox.”
Reads the information of one inbox, which helps you name the right queue in a report or an alert.
Get a Response
ActionIn Make“Fetches the information of an individual response.”
Retrieves one individual response stored in Front, so its content can be reused elsewhere in the scenario.
Get a Rule
ActionIn Make“Fetches the definition of a rule.”
Shows how one Front rule is defined, which helps you understand the logic behind what Watch Events sends to Make.
Get a Tag
ActionIn Make“Fetches the information of a tag.”
Confirms that a tag exists and returns its details before the scenario relies on it.
Get a Team
ActionIn Make“Fetches the details of a team.”
Supplies the details of one team, so later modules can reuse them without you retyping anything.
Get a Teammate
ActionIn Make“Fetches the information of a teammate.”
Collects the information of one teammate into the scenario, so a notification or report can show a real person.
Make an API Call
ActionIn Make“Performs an arbitrary authorized API call.”
Covers whatever the listed modules leave out: it calls any endpoint of Front's API, using the same connection as every other Front module.
Reply a Message
ActionIn Make“Replies to a conversation by sending a message and appending it to the conversation.”
Answers a conversation for real: the message is sent and appended to the thread in a single move.
Update a Channel
ActionIn Make“Updates the settings of an only custom channel.”
Adjusts the settings of a custom channel from a scenario, so the channel stays in step with changes made elsewhere.
Update a Contact
ActionIn Make“Updates a contact information.”
Refreshes a contact's information in Front, so agents see the same details as your CRM or your shop.
Update a Conversation
ActionIn Make“Updates a conversation.”
Changes a conversation from Make, which lets another tool steer what happens to a thread in Front.
Update a Tag
ActionIn Make“Updates a tag.”
Edits an existing tag, so the label keeps pace with how your products and teams are named today.
Update a Teammate
ActionIn Make“Updates the information of a teammate.”
Updates a teammate's information in Front from whichever tool holds the reference version of your staff data.
List Channels
SearchIn Make“Lists all the channels.”
Returns every channel of your account, each one as its own bundle that the next module handles in turn.
List Comments
SearchIn Make“Lists all the comments written in a conversation in reverse chronological order (newest first).”
Gathers all the comments written in a conversation, newest first, ready to be summarized or archived.
List Contact Groups
SearchIn Make“Lists all the contact groups”
Lists every contact group, the quickest way to find the group a later module should fill or clean up.
List Contacts
SearchIn Make“Lists all the contacts.”
Exports your Front contacts as a series of bundles, ready to be copied, compared or cleaned in another tool.
List Conversations
SearchIn Make“Lists all the conversations in your company in reverse chronological order (most recently updated first).”
Returns the conversations of your Front company, most recently updated first, each one as its own bundle (one item passed to the next module). The next module can then tag, comment on or log each thread in turn.
List Inboxes
SearchIn Make“Lists all the inboxes.”
Returns every inbox of your Front account, one bundle per inbox, so the rest of the scenario can act on each queue in turn.
List Responses
SearchIn Make“Lists the responses in your company.”
Brings back the responses saved in your Front company, one bundle each, so you can copy that wording library into a sheet or pick the text a scenario should reuse.
List Rules
SearchIn Make“Lists all the rules.”
Reads the rules set up in Front, one bundle per rule, handy to take stock of what Front already automates before Make adds its own layer.
List Tags
SearchIn Make“Lists all the tags”
Returns all the tags of your Front account as bundles, so a scenario can check whether a label already exists before creating a new one.
List Teammates
SearchIn Make“Lists the teammates in our company.”
Returns the people working in your Front company, one bundle per teammate, so you can keep a support roster in a spreadsheet or an HR tool without retyping names.
List Teams
SearchIn Make“Lists the teams in your company.”
Returns the teams defined in your Front company, one bundle each, the starting point for any scenario that handles inboxes or members team by team.
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