Resources · Make integration

IVR Solutions Make integrationAutomate IVR Solutions with Make.

Can your phone system talk to the rest of your tools without a developer? The IVR Solutions Make integration gives you 11 modules: 3 triggers that watch call logs and 8 actions for dialers, calls, templates and agents. This page shows ops teams how to connect the account and build a first scenario.

Try the IVR Solutions integration on MakeSee the 11 modules

Verified Trustpilot reviews · AI, automation & growth agency

What you can automate

What can the IVR Solutions Make integration do?

The IVR Solutions Make integration links your IVR Solutions account to Make, a no-code tool where you build a scenario: an automation made of modules, each one a brick that watches, acts or searches in one app. Call logs flow out to your other tools, and events in those tools can queue numbers, place calls or change an agent's status.

Callbacks queued the moment a lead appears. A form or CRM starts the scenario, and Add a Number To Dialer puts the new contact straight into a dialer, so nobody retypes phone numbers.

A call history your whole team can read. Watch Incoming Call Logs and Watch Outgoing Call Logs pick up new logs and hand them to a sheet, a helpdesk or a reporting tool, where managers already look.

Agents who follow the schedule. Toggle a Agent Status and Change a Dialer Status let a shift planner or a campaign board decide who takes calls and which dialer runs.

Keep one limit in mind: the documentation for this app is incomplete by its own admission, and it gives no description of the modules. What each one does here is read from its name, so open the module in Make and check its fields before you build on it. When a listed module falls short, Make an API Call reaches the rest of the API. Hitting errors along the way? The Make troubleshooting guide covers the usual suspects, and the Make training walks you through the editor. Still choosing a platform? Read n8n vs Make first.

Connect

How do you connect IVR Solutions to Make?

  1. 01

    Add an IVR Solutions module

    In your scenario, click the +, search for IVR Solutions and pick any of its modules. Make then asks for a connection, meaning your IVR Solutions account linked to Make once and reused by every module. Click Create a connection.

  2. 02

    Name the connection

    This step is optional, but a clear name such as the account or the team it belongs to saves confusion later, when several people or several accounts share the same Make workspace.

  3. 03

    Authorize Make and save

    Depending on what the window shows, either approve access on the IVR Solutions page that opens, or paste the key your IVR Solutions account gives you. Then click Save: the connection appears in the module and stays available.

First scenario

Your first scenario: queue every new lead in a dialer

GoalWhen a new lead reaches your form or CRM, Make adds the phone number to an IVR Solutions dialer.

  1. 01

    Create the scenario

    Open the Scenarios page, create a new scenario and click the big + to place the first module. The canvas stays empty until you pick an app.

  2. 02

    Start from the app that receives leads

    Search for your form tool or CRM, choose its trigger for new entries and create its connection. Each new lead will travel through the scenario as one bundle, an item passed from module to module.

  3. 03

    Add the dialer module

    Click the + on the right of the first module, search IVR Solutions and pick Add a Number To Dialer. Connect your account, then map the phone number coming from the lead.

  4. 04

    Test with Run once

    Submit a test lead, then click Run once. Make runs the scenario one time and shows the bundle each module received, so you can confirm the right number reached the dialer.

  5. 05

    Schedule and switch it on

    Click the clock on the first module: a new scenario checks every 15 minutes by default, and the Free plan cannot go lower. Pick the interval that suits you, then switch the scenario on.

Triggers

What starts an IVR Solutions scenario

3 modules start a scenario when something happens in IVR Solutions. A scheduled trigger is checked by Make on the scenario's schedule; an instant one is called by IVR Solutions as soon as it happens.

IVR Solutions1Watch Incoming Call Logs

Watch Incoming Call Logs

triggerIn the docs only

You get each new incoming call log as its own bundle, ready to copy into a sheet, a ticket or a CRM record. The documentation gives no description, so this reading comes from the module name; run it once to see which details a log carries.

How it fires
scheduled: Make checks the app on the scenario's schedule, every 15 minutes by default, or down to 1 minute on a paid plan. A call shows up at the next check, not while it happens.
When to use it
when a support lead wants every inbound call logged where the team follows up on requests.
Watch out
each log counts as one operation in every module it passes through, so a busy line eats into your plan.
IVR Solutions2Watch Outgoing Call Logs

Watch Outgoing Call Logs

triggerIn the docs only

Outbound activity lands in your other tools without anyone exporting it: this trigger picks up new logs of calls your line placed. Going by the name, it covers outgoing calls in general, while the dialer has a trigger of its own below.

How it fires
scheduled: Make checks the app on the scenario's schedule, so the interval you set on the clock decides how fresh the data is.
When to use it
when sales managers need each outgoing call added to the matching contact in the CRM, to see who was reached.
Watch out
if you also run the dialer trigger, compare the bundles with Run once before building both, to avoid logging the same call twice.
IVR Solutions3Watch Outgoing Dialer Call Logs

Watch Outgoing Dialer Call Logs

triggerIn the docs only

Results of your dialer campaigns come back into Make, one bundle per call log, so a campaign can be followed outside IVR Solutions. The name points to calls placed by a dialer rather than by an agent dialing by hand.

How it fires
scheduled: Make checks the app on the scenario's schedule, and the scenario processes whatever new logs appeared since the previous check.
When to use it
when a campaign built with Add a Number To Dialer should feed a results sheet that marketing can read.
Watch out
since the documentation is thin, test with Run once on a live dialer first and look at which fields actually come back before mapping them.
Modules

What IVR Solutions can do in a scenario

IVR Solutions gives you 8 modules. For each one: what it does for you, when to reach for it, and what to watch out for.

IVR Solutions1

Add a Number To Dialer

ActionIn the docs only

Your dialer gets a fresh number to call without anyone typing it in: the module pushes a phone number from the scenario into an IVR Solutions dialer. Open it once connected to see which fields it asks for.

When to use it
right after a demo request or a quote form, so the callback is queued while the prospect still remembers you.
Watch out
the module runs once per bundle, so a trigger returning a batch of leads adds every number and spends one operation each.
IVR Solutions2

Call a User

ActionIn the docs only

A person on your team hears about an event by phone instead of finding it later in an inbox. The name suggests the call goes to a user of your IVR Solutions account, such as an agent, rather than to an outside contact.

When to use it
for an alert that cannot wait, like a priority ticket or a failed payment from a key account.
Watch out
a call cannot be taken back, so test with Run once on a single bundle before activation.
IVR Solutions3

Change a Dialer Status

ActionIn the docs only

A dialer can be switched to another status straight from Make, so a campaign stops or resumes when something happens elsewhere. The documentation does not list the statuses; you will see them in the module once the connection exists.

When to use it
when a campaign is marked closed in your project board and the dialer should follow.
Watch out
check which dialer the module targets before switching the scenario on.
IVR Solutions4

Create a Text Template

ActionIn the docs only

New message wording becomes available in IVR Solutions without copy and paste: this module saves a text template. Going by the names, it pairs with Make a Call With Text Template, which places calls using such a template.

When to use it
when your team drafts scripts in a shared doc or sheet and each approved version should exist in IVR Solutions too.
Watch out
every run creates a new template, so trigger it only on approved versions.
IVR Solutions5

Create an Outbound Dialer by Flow ID

ActionIn the docs only

Each new campaign can get its own outbound dialer, built from a call flow you already designed and identified by its flow ID. Keep that ID at hand: the name says the dialer is created from it.

When to use it
when a new client or campaign appears in your CRM and needs a dedicated dialer before numbers are added with Add a Number To Dialer.
Watch out
a wrong flow ID gives you a dialer on the wrong flow, so map it from a trusted source.
IVR Solutions6

Make a Call With Text Template

ActionIn the docs only

Going by the name, customers receive a call built on one of your text templates, placed by the scenario when an event calls for it. It suits messages where the wording is fixed and only the recipient changes.

When to use it
a delivery notice, an appointment reminder or a payment reminder sent when the order or invoice changes state.
Watch out
every bundle that reaches this module places a call, so make sure the previous module only passes the contacts you mean to reach.
IVR Solutions7

Make an API Call

ActionIn the docs only

Anything the listed modules leave out stays within reach: this module calls any endpoint of the IVR Solutions API with the same connection you already created. It is the way to cover a gap without leaving Make.

When to use it
when you need data or an action that none of the other ten modules offers.
Watch out
Make's documentation for this app is limited, so you need the vendor's API reference to know which endpoints exist and what they expect.
IVR Solutions8

Toggle a Agent Status

ActionIn the docs only

Agent availability follows what happens in your other tools, without anyone clicking in IVR Solutions: the module changes an agent's status from a scenario. The word toggle suggests it flips the current status rather than setting a fixed one.

When to use it
when a shift starts or ends in your planning app, or an agent goes on leave in your HR tool.
Watch out
run it once and check the result, since a flip applied twice returns the agent to where they started.
Need help

Need help automating IVR Solutions with Make?

A person reads every message.

FAQ

IVR Solutions and Make: common questions

01Is the IVR Solutions Make integration free?
Yes, IVR Solutions is a standard app, so it works on the Make Free plan. That plan has limits worth knowing: 2 active scenarios, at least 15 minutes between two scheduled runs, 5 minutes of execution per run, files up to 5 MB and 512 MB of data transfer. Every module run on a bundle counts as one operation against your monthly usage. Paid plans (Core, Pro, Teams and Enterprise) lower the interval to 1 minute and remove the cap on active scenarios. The price of IVR Solutions itself is a separate matter between you and the vendor.
02What do you need to connect IVR Solutions to Make?
You need an IVR Solutions account and a Make account, nothing more that the documentation mentions. Add any IVR Solutions module, click Create a connection, give it a name if you like, then approve access on the page that opens or paste the key your account provides, and save. The connection is reused by all 11 modules. The documentation itself says it is incomplete for this app, so if the window asks for something unexpected, check your IVR Solutions settings or the vendor's support.
03Do IVR Solutions triggers in Make fire instantly?
No. All 3 triggers, Watch Incoming Call Logs, Watch Outgoing Call Logs and Watch Outgoing Dialer Call Logs, are scheduled: Make checks the app on the scenario's schedule instead of being notified by IVR Solutions. A new scenario checks every 15 minutes by default, which is also the minimum on the Free plan; paid plans go down to 1 minute. A call therefore reaches your other tools at the next check. There is no instant, webhook based trigger for this app in Make.
04What if an IVR Solutions module is missing in Make?
Use Make an API Call. It calls any endpoint of the IVR Solutions API with the connection you already have, so a report or a setting that the 10 other modules skip can still be reached. The catch is documentation: Make states it cannot fully document IVR Solutions yet, so you will need the vendor's API reference to know which endpoints exist. If even that is not enough, the data may be easier to get from another app that IVR Solutions already sends it to.
05Should you use Make or n8n for IVR Solutions?
It depends on which tool gives you the modules you need. On Make, IVR Solutions has 11 modules: 3 scheduled triggers on call logs and 8 actions, including Make an API Call for anything else. Before choosing n8n, check whether it has a node for IVR Solutions and whether that node covers the same actions, such as dialers and agent status. Beyond this app, the choice usually comes down to where your other automations already run and which editor your team is comfortable in.
Same platform

Other docs you might need on this stack.

Browse all integrations