Resources · Make integration

KrispCall Make integrationAutomate KrispCall with Make.

Every call, text and voicemail in KrispCall can start a workflow. The KrispCall Make integration gives you 9 modules: 5 instant triggers and 4 actions. This guide is for teams running a cloud phone line, and it walks you from connection to a working scenario.

Try the KrispCall integration on MakeSee the 9 modules

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What you can automate

What can the KrispCall Make integration do for you?

The KrispCall Make integration links your KrispCall phone account to Make, a no-code tool where you build a scenario: an automation made of modules, each one a single brick such as a trigger or an action. KrispCall tells Make when a call, a text, a voicemail or a contact appears, and Make can add contacts or send texts back.

A caller never gets lost. Watch Call Log reports each call to Make, so a scenario can copy the details into a spreadsheet or a help desk ticket as soon as the call is logged.

A voicemail reaches the right person. Watch New Voicemails fires when a message lands on the shared workspace number, and a scenario can post it to a team channel so nobody has to check the inbox by hand.

New leads get a first text. When a form from another app collects a phone number, Add a Contact files it in KrispCall and Send an SMS greets the lead. Send an MMS does the same with an image.

Know the limits before you start. KrispCall has no search module in Make and no Make an API Call module, so anything beyond these 9 modules needs another app or custom help. The Make review helps you judge the tool as a whole, and if you are weighing platforms, the n8n vs Make comparison lays out the criteria. When you would rather hand the build over, the Make agency team can take it from there.

Connect

How do you connect KrispCall to Make?

  1. 01

    Copy your API key

    In KrispCall, open Settings, pick the Developer option in the menu and copy the API key shown on screen. You need an active KrispCall account for this step, so check your subscription first.

  2. 02

    Add a KrispCall module

    In your Make scenario, search for KrispCall, pick any module and click Create a connection. You can type a label in Connection name if you plan to link several KrispCall accounts; the field is optional.

  3. 03

    Paste the key and save

    Paste the API key you copied, or follow the instructions Make shows on screen, then save. This connection is your KrispCall account linked to Make once, and every KrispCall module in any scenario reuses it.

First scenario

Your first scenario: welcome a new lead by text

GoalWhen a lead fills in a form in another app, Make adds the lead to KrispCall and sends a welcome SMS.

  1. 01

    Create the scenario

    From the Scenarios page, create a new scenario and click the + to add the first module. Pick the trigger of the app where your leads arrive, such as your form tool.

  2. 02

    Add the contact

    Click the + on the right of that first module, search for KrispCall and pick Add a Contact. Link your account with Create a connection, then map the name and number from the form.

  3. 03

    Send the welcome text

    Add Send an SMS after it. Map the phone number from the previous modules and write a short greeting. Each module run on one bundle, meaning one item such as one lead, counts as one operation on your plan.

  4. 04

    Test with Run once

    Click Run once, then submit a test entry in your form. Open the bubble on each module to read the bundle it received, and check that the contact and the text show up in KrispCall.

  5. 05

    Schedule and switch on

    Set the schedule on the first module; a new scenario runs every 15 minutes by default unless its trigger is instant. Switch the scenario on, and each new lead gets filed and greeted.

Triggers

Which KrispCall events can start a scenario?

5 modules start a scenario when something happens in KrispCall. A scheduled trigger is checked by Make on the scenario's schedule; an instant one is called by KrispCall as soon as it happens.

KrispCall1Watch Call Log

Watch Call Log

Instant trigger

In Make“Watch Call Log”

Watch Call Log gives you a record of each call in your scenario, ready to be copied into a sheet, a CRM or a ticket. It is the broadest KrispCall trigger, since every call entry passes through it.

How it fires
instant, KrispCall calls Make through a webhook as soon as the call is logged.
When to use it
your sales team wants every call to appear in the CRM without anyone typing notes after hanging up.
Watch out
it catches all calls, so add a filter in Make if only some of them matter to you.
KrispCall2Watch New Contact

Watch New Contact

Instant trigger

In Make“Triggers when a new contact is created in KrispCall.”

Watch New Contact hands you each contact created in KrispCall, so your other tools stay in step with your phone address book. You create the contact once, and Make copies it where it needs to go.

How it fires
instant, KrispCall warns Make by webhook as soon as the contact exists.
When to use it
a rep saves a new caller in KrispCall and you want the same person in your mailing list or CRM.
Watch out
a scenario that uses Add a Contact will likely fire this trigger too, so keep the two in separate flows to avoid a loop.
KrispCall3Watch New Incoming SMS or MMS

Watch New Incoming SMS or MMS

Instant trigger

In Make“Triggers when an SMS or MMS arrives in the numbers assigned to the user in KrispCall.”

Watch New Incoming SMS or MMS brings every text received on the numbers assigned to you into Make. Customer replies stop living only in the phone app.

How it fires
instant, KrispCall notifies Make through a webhook the moment the message lands.
When to use it
customers answer your appointment reminders by text and the support team should see each reply in a shared channel.
Watch out
it covers numbers assigned to the connected user, so a colleague's line will likely need a connection made with their own account.
KrispCall4Watch New Voicemails

Watch New Voicemails

Instant trigger

In Make“Triggers when a voicemail arrives in the user's shared workspace number.”

Watch New Voicemails turns each message left on your shared workspace number into a bundle Make can route. Nobody has to open KrispCall to discover that a customer called after hours.

How it fires
instant, the app alerts Make by webhook as soon as the voicemail arrives.
When to use it
a small office shares one number and wants each voicemail posted to the team chat or turned into a task for whoever is on duty.
Watch out
it listens to the shared workspace number, not to every personal line.
KrispCall5Watch Outbound SMS/MMS

Watch Outbound SMS/MMS

Instant trigger

In Make“Outgoing SMS and MMS”

Watch Outbound SMS/MMS keeps a trace of the texts your team sends from KrispCall, so the history of a customer conversation is not split between two tools. Each sent SMS or MMS becomes a bundle.

How it fires
instant, KrispCall pings Make through a webhook as soon as a text goes out.
When to use it
managers want outgoing messages logged on the matching deal in the CRM.
Watch out
texts sent by Send an SMS or Send an MMS in another scenario may land here too, so never let this trigger feed those actions.
Modules

What can Make do in KrispCall?

KrispCall gives you 4 modules. For each one: what it does for you, when to reach for it, and what to watch out for.

KrispCall1

Add a Contact

Action

In Make“Adds a contact in KrispCall.”

Add a Contact saves a person in your KrispCall address book, so the next call from that number shows a name instead of digits. The data comes from any earlier module: a form, a CRM record, a spreadsheet row.

When to use it
a new customer signs up on your site and your agents should recognize them on the first call.
KrispCall2

Delete a Contact

Action

In Make“Deletes a contact from KrispCall, if it exists.”

Delete a Contact removes someone from KrispCall when they no longer belong there, which keeps the agents' list clean. The documentation says it acts only if the contact exists, so a missing one does not stop the flow.

When to use it
a customer closes their account in your CRM.
Watch out
it removes a real entry from your address book, so test it on a dummy contact first.
KrispCall3

Send an MMS

Action

In Make“Send an MMS via KrispCall.”

Send an MMS sends a text with media from your KrispCall number, which suits messages where a picture says more than words. Pick it over Send an SMS only when an image or file actually matters.

When to use it
a repair shop texts the customer a photo of the finished job.
Watch out
files on the Free plan are capped at 5 MB in Make.
KrispCall4

Send an SMS

Action

In Make“Send an SMS via KrispCall.”

Send an SMS writes a plain text message from your KrispCall number, with words mapped from earlier modules. It is the everyday action for confirmations, reminders and quick replies.

When to use it
an order ships in your store and the buyer should get a short note with the tracking link.
Watch out
each text counts as one operation, so a big list can use a lot of your plan.
Need help

Need help automating KrispCall with Make?

A person reads every message.

FAQ

Questions about the KrispCall Make integration

01Is the KrispCall Make integration free?
Yes, KrispCall is a standard app, so it works on the Make Free plan, which includes 3,000+ standard apps. The Free plan allows 2 active scenarios, a minimum of 15 minutes between scheduled runs, 5 minutes of execution per run, files up to 5 MB and 512 MB of data transfer. Paid plans (Core, Pro, Teams and Enterprise) remove the cap on active scenarios, go down to a 1 minute interval and allow 40 minutes of execution. You still need your own active KrispCall account, which is billed by KrispCall, not by Make.
02What do you need to connect KrispCall to Make?
You need an active KrispCall account and its API key. In KrispCall, open Settings, choose the Developer option and copy the key displayed there. In Make, add any KrispCall module, click Create a connection, give it a name if you want, and paste the key. If the module is an instant trigger, click Create a webhook first, then Create a connection. The connection is saved once and every KrispCall module you add later can reuse it, so you only go through these steps a single time per account.
03Do KrispCall triggers in Make fire in real time?
Yes. All 5 KrispCall triggers are instant: KrispCall calls Make through a webhook as soon as a call is logged, a contact is created, a text comes in or goes out, or a voicemail arrives. The scenario does not wait for the default 15 minute schedule that applies to polled triggers. Your plan still counts one operation for each module that runs on each bundle, so a busy phone line can consume operations quickly. Add filters early in the scenario to stop the events you do not care about.
04What if a KrispCall module you need is missing in Make?
It depends on the gap. KrispCall offers 9 modules in Make, with no search module and no Make an API Call module, so you cannot query the KrispCall API freely from a scenario. Updating a contact, for example, is not among the listed actions. You can often work around this by keeping the master data in another app, such as your CRM, and using Add a Contact or Delete a Contact to keep KrispCall in line. For anything more specific, the team can study your case and suggest another route.
05Make or n8n for KrispCall?
It depends on your criteria rather than on a winner. With Make, KrispCall comes as a ready app with 9 modules and instant triggers you connect with an API key, and the visual editor lets you test each step with Run once. The same app often has an n8n node too, so check the list of nodes and operations there before choosing. Compare the modules you actually need, how your team likes to build and where your other tools already live. Pick the platform that covers your scenario with the fewest workarounds.
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