Resources · Make integration

LINE Make integrationAutomate LINE with Make.

Your LINE bot can answer, notify and report without you touching it. The LINE Make integration gives you 17 modules, including one instant trigger. This guide is for teams running a LINE Official Account, and it walks you from connection to a first working scenario.

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What you can automate

What can the LINE Make integration do for you?

The LINE Make integration links your LINE Official Account to Make, a visual tool where you chain apps together without code. The chain you build is called a scenario. LINE brings one trigger that reacts to bot events, plus actions to message people, manage rich menus and read your account figures.

A bot that replies on its own. Watch Events starts the scenario when a user writes to your bot, and Send a Reply Message answers inside that same conversation. A shop can confirm it received a question before a human steps in.

Files that land where your team works. When a customer sends a photo or a document, Download a Message Attachment pulls the file into the scenario so the next module can store it in your drive or database. The Airtable Make integration is a common destination.

Account figures without opening the console. Get a Number of Followers and Get a Number of Message Deliveries return your counts for a given date, ready to drop into a report or a sheet.

What the modules do not cover: the rich menu readers (Get a Rich Menu, List Rich Menus, Download a Rich Menu Image) only see menus created through the API, and List Group/Room Members works only for verified or premium accounts. For anything else, Make an API Call reaches the rest of the LINE API with the same connection.

LINE also has an n8n node, described on the LINE n8n integration page. If you are weighing the two tools, the n8n vs Make comparison lays out the criteria.

Connect

How do you connect LINE to Make?

  1. 01

    Add a LINE module

    In your scenario, click the + and search for LINE. Pick any module, for example Watch Events. Then click Create a connection. A connection is your LINE account linked to Make once, and every LINE module reuses it afterward.

  2. 02

    Name it, then authorize

    Give the connection a clear name if you like, such as the name of your Official Account. Then authorize Make on the LINE page that opens, or paste the key LINE gives you, depending on what the connection window asks for.

  3. 03

    Save and check

    Click Save. The connection now appears in the module's dropdown. If you run several Official Accounts, create one connection per account and give each a name you will recognize later.

First scenario

Your first scenario: an automatic reply on LINE

GoalWhen a user sends a message to your LINE bot, Make answers them in the same chat.

  1. 01

    Create the scenario

    Open the Scenarios page, create a new scenario and click the big + in the middle of the editor. That empty circle becomes your first module, the one that starts everything.

  2. 02

    Set up Watch Events

    Search for LINE, choose Watch Events and select the connection you just created. This trigger is instant: LINE calls Make through a webhook the moment an event happens on your bot.

  3. 03

    Add the reply

    Click the + on the right of Watch Events and add Send a Reply Message. Map the data from the trigger into its fields so the answer goes back to the event that just arrived, then write your text.

  4. 04

    Test with Run once

    Click Run once, then send a message to your bot from your phone. Make shows the bundle each module received, a bundle being one item passed from one module to the next.

  5. 05

    Switch it on

    When the test reply reaches your phone, turn the scenario on. From now on each message wakes it up, and each module run counts as one operation on your Make plan.

Triggers

What starts a LINE scenario

1 module starts a scenario when something happens in LINE. A scheduled trigger is checked by Make on the scenario's schedule; an instant one is called by LINE as soon as it happens.

LINE1Watch Events

Watch Events

Instant trigger

In Make“Triggers when an event occurs on LINE bot messenger.”

Watch Events wakes your scenario whenever something happens on your LINE bot, such as a user sending it a message. Each event arrives as a bundle that the following modules can read and act on.

How it fires
instant, LINE calls Make through a webhook as soon as the event happens, so there is no polling interval to set.
When to use it
any time your bot must react to a person, whether that means a reply, a saved attachment or an alert to your support channel.
Watch out
Send a Reply Message only works in response to an event, so this trigger is the natural partner for it.
Modules

Everything the LINE modules can do

LINE gives you 16 modules. For each one: what it does for you, when to reach for it, and what to watch out for.

LINE1

Create a Rich Menu

Action

In Make“Creates a new rich menu.”

This module builds a new rich menu, the tappable panel users see at the bottom of a chat with your Official Account. Doing it from Make lets you roll out a menu from a scenario instead of the console.

When to use it
a new campaign or seasonal offer needs its own menu and you want the change to follow an event elsewhere, like a product going live.
Watch out
menus made this way are API menus, the only kind the reading modules can see.
LINE2

Delete a Rich Menu

Action

In Make“Deletes a rich menu.”

Removes a rich menu from your LINE account for good. It keeps your menu list clean once a campaign is over and its panel no longer makes sense to users.

When to use it
right after a promotion ends, chained behind the module that switches users to the replacement menu.
Watch out
a deletion cannot be undone from Make, so run List Rich Menus first and double check which menu you are about to target.
LINE3

Download a Message Attachment

Action

In Make“Downloads the content of images, videos, audio, and files sent by users.”

Fetches the actual content a user sent your bot: an image, a video, an audio clip or a file. The result is a file your next module can store, forward or analyze.

When to use it
customers send receipts or photos of a damaged product and you want them saved automatically in your team's storage.
Watch out
on the Free plan Make handles files up to 5 MB, so a long video may be too heavy for that plan.
LINE4

Download a Rich Menu Image

Action

In Make“Downloads an image associated with a rich menu only created by API.”

Retrieves the picture attached to a rich menu, so you can archive it, reuse it for another account or show it to a colleague for review without opening LINE.

When to use it
you duplicate a menu for a second Official Account and need the original artwork in hand.
Watch out
it only reaches menus created through the API. A menu drawn by hand in the LINE console stays invisible to this module.
LINE5

Get a Group/Room Member Profile

Action

In Make“Gets the user profile of a member of a group or room that the LINE Official Account is in.”

Returns the LINE profile of one member of a group or room your Official Account belongs to. That turns an anonymous user ID into a name you can greet or log.

When to use it
someone posts in a shared group with your bot and you want their display name before replying or recording the request.
Watch out
it works on one member at a time. For the whole group, start with List Group/Room Members and pass each ID along.
LINE6

Get a Number of Followers

Action

In Make“Returns the number of users who have added the LINE Official Account on or before a specified date.”

Gives you how many users had added your LINE Official Account on or before a date you choose. It is a single figure, perfect for tracking audience growth in a spreadsheet.

When to use it
a marketing report needs the follower count at the close of a campaign, pulled without anyone logging in to LINE.
Watch out
the figure is cumulative up to that date, not the number of new followers gained that day.
LINE7

Get a Number of Message Deliveries

Action

In Make“Returns the number of messages sent from LINE Official Account on a specified day.”

Returns how many messages your Official Account sent on a specific day. It helps you see the real volume behind a broadcast or a busy support period.

When to use it
after a big announcement you want to log the delivered count next to your sales figures for the same date.
Watch out
it covers one day per call. Comparing several days means one operation for each date you ask about.
LINE8

Get a Rich Menu

Action

In Make“Gets the data of a specified rich menu only created by API.”

Reads the settings of one rich menu you name. Use it to check what a menu contains before you change, copy or remove it in a later module.

When to use it
a scenario must confirm that the menu it is about to reuse is the right one, based on its stored data.
Watch out
like the other rich menu readers, it only sees menus created through the API, never those built in the LINE console.
LINE9

Leave a Group/Room

Action

In Make“Leaves a group or room.”

Makes your bot exit a group or room. Handy when a bot was invited somewhere it does not belong, or when a temporary project chat has closed.

When to use it
an event shows your bot was added to a group outside your approved list, and you want it to step out on its own.
Watch out
once it leaves, the bot stops receiving events from that group until someone invites it back.
LINE10

Make an API Call

Action

In Make“Performs an arbitrary authorized API call.”

Sends any request you write to the LINE API, reusing the connection you already set up. It is your fallback when none of the ready made modules matches what you need.

When to use it
you need a LINE API feature that none of the ready made modules covers.
Watch out
you describe the request yourself, so keep the LINE API reference open next to the module while you fill it.
LINE11

Send a Broadcast Message

Action

In Make“Sends a broad message to multiple users at any time.”

Sends one message to many of your followers at once, whenever the scenario reaches this step. It is the automated version of a newsletter push inside LINE.

When to use it
a new product goes live in your store and every follower should hear about it without a manual send.
Watch out
it hits a wide audience in one go, so test with Run once on a copy that sends a push message to yourself first.
LINE12

Send a Notification

Action

In Make“Sends notifications to users or groups from LINE Notify.”

Posts a notification to users or groups through LINE Notify, the LINE service built for alerts, rather than through your bot conversation.

When to use it
your team wants a short alert in a LINE group when a form is submitted or an order fails, with no chatbot involved.
Watch out
it relies on LINE Notify, a different channel from the Official Account messaging used by the push, reply and broadcast modules.
LINE13

Send a Push Message

Action

In Make“Sends a push message to a user, group, or room at any time.”

Delivers a message to one user, group or room at any moment, without waiting for them to write first. The scenario decides when to speak.

When to use it
an order ships in your store and the buyer should get a LINE message with the news straight away.
Watch out
you need the recipient's ID, which usually comes from an earlier event or a stored record, so plan where that ID lives.
LINE14

Send a Reply Message

Action

In Make“Sends a reply message in response to an event from a user, group, or room.”

Answers an event from a user, group or room directly in that conversation. It closes the loop opened by Watch Events and keeps the exchange feeling natural.

When to use it
your bot should acknowledge a question, confirm a booking request or share opening hours the second someone writes.
Watch out
it only works as a response to an event, so place it after Watch Events. To speak first, use Send a Push Message.
LINE15

List Group/Room Members

Search

In Make“Retrieve a list of the user IDs of a group or room that the bot is in. (This feature is available only to verified or premium accounts.)”

Returns the user IDs of everyone in a group or room your bot is part of. As a search module, it can output zero, one or many bundles, one per member.

When to use it
you want to build a contact list of a community group, feeding each ID to Get a Group/Room Member Profile.
Watch out
LINE only opens this feature to verified or premium accounts. On a standard account the module will not return the list.
LINE16

List Rich Menus

Search

In Make“Retrieves a list of all rich menus only created by API.”

Pulls every rich menu your account created through the API, one bundle per menu. It gives you the overview you need before cleaning up or reusing menus.

When to use it
you are about to delete old menus and want to see what exists, with their IDs, before touching anything.
Watch out
menus designed in the LINE console will not show up here, so an empty result does not mean your account has no menu.
Need help

Need help automating LINE with Make?

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FAQ

Common questions about LINE and Make

01Is the LINE Make integration free?
Yes, LINE is a standard app in Make, so you can use it on the Free plan. That plan has limits worth knowing: 2 active scenarios, at least 15 minutes between two scheduled runs, 5 minutes of execution per run, files up to 5 MB and 512 MB of data transfer. Paid plans (Core, Pro, Teams and Enterprise) remove the cap on active scenarios, allow runs every minute and extend execution to 40 minutes. Usage is counted in operations, one per module run. Your LINE account pricing is a separate matter handled by LINE.
02What does it take to connect LINE to Make?
You need access to the LINE account that owns your bot or Official Account, and a Make account. The LINE documentation on Make lists no special prerequisite. You add any LINE module, click Create a connection, optionally name it, authorize Make on the LINE page or paste the key LINE provides, then save. That single connection then serves all 17 modules, including Make an API Call. If you manage several Official Accounts, create one connection for each and name them clearly so you pick the right one in each scenario.
03Does the LINE trigger react in real time?
Yes. Watch Events is an instant trigger: LINE calls Make through a webhook as soon as an event happens on your bot, for example when a user sends a message. There is no polling interval to wait for, unlike scheduled triggers that Make checks every 15 minutes by default. That speed matters for Send a Reply Message, which answers an event in the same conversation. For jobs that do not start from a LINE event, such as pulling your follower count, you can start the scenario with Make's own scheduling instead.
04What if a LINE module is missing in Make?
It depends on what you need. The integration includes Make an API Call, which reaches any endpoint of the LINE API with the connection you already have, so a missing action is rarely a dead end. Keep in mind two limits stated in the documentation: the rich menu readers only see menus created through the API, and List Group/Room Members is reserved for verified or premium accounts. If your need sits outside LINE entirely, add the module of the other app to the same scenario and pass the data along.
05Make or n8n: which one for LINE?
It depends on how you like to build. Make covers LINE with 17 ready modules, an instant trigger for bot events and a guided editor where you click, map and test with Run once. LINE also has an n8n node, so both tools can talk to your bot. Compare what each one offers for your exact use case: the actions you need, the way you prefer to build workflows, and where the rest of your automations already run. Picking the tool your team already uses is often the most practical choice.
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