Resources · Make integration

Onoff Business Make integrationAutomate Onoff Business with Make.

What if every call, text and voicemail on your Onoff Business line could start a follow-up on its own? The Onoff Business Make integration gives you 9 modules: 5 scheduled triggers, 3 actions and 1 search. This guide connects your account and walks you through a first working scenario.

Try the Onoff Business integration on MakeSee the 9 modules

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What you can automate

What can the Onoff Business Make integration do for you?

The Onoff Business Make integration links your business phone line to Make, a visual tool where you build a scenario, meaning an automation made of modules chained together. Each module is one brick: a trigger that notices a call or a text, an action that sends an SMS or creates a contact, or a search that looks up your contacts.

Never leave a voicemail unanswered. Watch Voicemail notices a new message and Send SMS replies to the caller, so they know someone will get back to them.

Keep your contact list clean without typing. Watch SMS Received picks up a text from a new number, Search Contacts checks whether that person already exists, and Create a Contact adds them when they are new.

Log every conversation somewhere your team reads. Watch Incoming Call and Watch Outgoing Call can feed a sheet or a CRM from another app, which gives sales a shared history of who called whom.

Be aware of one limit: Make's own documentation for Onoff Business is short, because little public information exists about the app. When a listed module stops short of what you need, Make an API Call uses the same connection to reach the rest of the Onoff Business API. If you are still choosing a platform, read the n8n vs Make comparison, check Make pricing, or follow the Make training to learn the editor step by step.

Connect

How do you connect Onoff Business to Make?

  1. 01

    Add an Onoff Business module

    In a scenario, click the + and search for Onoff Business, then pick any of its modules. Click Create a connection. A connection is your Onoff Business account linked to Make once, and every Onoff Business module of your scenarios reuses it.

  2. 02

    Name it and authorize Make

    Give the connection a name if you like, which helps when several team lines are linked. Then authorize Make on the Onoff Business page that opens, or paste the key Onoff Business gives you if that is what the window asks for.

  3. 03

    Save and pick your settings

    Click Save. Back in the module, Make can now read your account and fill its lists for you, so you pick the options from a menu instead of typing them. The same connection shows up in every other Onoff Business module you add later.

First scenario

Your first scenario: text back callers who leave a voicemail

GoalWhen a caller leaves a voicemail on Onoff Business, Make sends them an SMS so they know their message arrived.

  1. 01

    Create the scenario

    Open the Scenarios page, create a new scenario and click the + in the middle of the canvas. Search for Onoff Business and choose Watch Voicemail as the first module.

  2. 02

    Link your account

    Click Create a connection and authorize Make on your Onoff Business account. Then fill the module fields, choosing from the lists Make shows once the connection exists.

  3. 03

    Add the reply

    Click the + on the right of Watch Voicemail and add Send SMS from Onoff Business. Map the caller's number into the recipient if the voicemail bundle carries it (the documentation does not say, so check with Run once), then write a short message such as a promise to call back.

  4. 04

    Test with Run once

    Leave yourself a voicemail on the line, then click Run once. Open the bubble above each module to read the bundles, the items each module received, and check that the SMS went to the right number.

  5. 05

    Schedule and switch it on

    Click the clock on the first module to set the schedule, every 15 minutes by default, then switch the scenario on. From then on, Make checks for new voicemails on that rhythm.

Triggers

Triggers: what can start an Onoff Business scenario?

5 modules start a scenario when something happens in Onoff Business. A scheduled trigger is checked by Make on the scenario's schedule; an instant one is called by Onoff Business as soon as it happens.

Onoff Business1Watch Incoming Call

Watch Incoming Call

triggerIn the docs only

Starts your scenario with each new call that comes in on your Onoff Business line, so a ringing phone can turn into a CRM entry, a team alert or a follow-up task without anyone copying details by hand.

How it fires
scheduled, Make checks the app on the scenario's schedule, every 15 minutes by default and never under 15 minutes on the Free plan.
When to use it
a sales or support line where every inbound call deserves a trace in a shared tool.
Watch out
Make's documentation lists this module without describing what it returns, so click Run once after a test call and read the bundle before mapping anything.
Onoff Business2Watch Outgoing Call

Watch Outgoing Call

triggerIn the docs only

Gives you a record of the calls your team places from Onoff Business, which is the other half of a call log when you want to see prospecting activity next to what comes in.

How it fires
scheduled, Make checks the app on the scenario's schedule, so calls reach the scenario in batches rather than the moment they end.
When to use it
a sales rep calls a lead and you want the attempt noted on that lead in your CRM from another app.
Watch out
pair it with Watch Incoming Call in a separate scenario rather than guessing, since each trigger watches one direction only.
Onoff Business3Watch SMS Received

Watch SMS Received

triggerIn the docs only

Turns every text your customers send to your Onoff Business number into a bundle Make can pass along, so messages stop living only on one person's phone.

How it fires
scheduled, Make checks the app on the scenario's schedule, which means a text waits for the next check before your scenario sees it.
When to use it
a delivery or booking business where clients confirm or reschedule by SMS and the team needs those answers in a shared inbox.
Watch out
if you reply automatically with Send SMS, keep that reply in a scenario started by this trigger only, never by Watch SMS Sent, or the scenario could answer itself.
Onoff Business4Watch SMS Sent

Watch SMS Sent

triggerIn the docs only

Collects the texts that leave your Onoff Business line, whether a colleague typed them or another scenario sent them, so you keep a written trail of what customers were told.

How it fires
scheduled, Make checks the app on the scenario's schedule and passes along the texts sent since the previous check.
When to use it
an agency that needs every quote or appointment confirmation sent by SMS archived in the client file.
Watch out
do not end a scenario started by this trigger with Send SMS: if texts sent by Make show up here too, each one could start the scenario again.
Onoff Business5Watch Voicemail

Watch Voicemail

triggerIn the docs only

Catches each new voicemail left on your Onoff Business number and hands it to the rest of your scenario, so a missed call becomes a task someone actually sees.

How it fires
scheduled, Make checks the app on the scenario's schedule; lower the interval on a paid plan, where it can go down to 1 minute, if callers expect a quick answer.
When to use it
after hours, when nobody picks up and you still want the caller acknowledged and the message routed to the right person.
Watch out
the documentation does not say what a voicemail bundle contains, so run a test first and check which details appear before promising anything in your reply.
Modules

Actions and searches: what Onoff Business can do in a scenario

Onoff Business gives you 4 modules. For each one: what it does for you, when to reach for it, and what to watch out for.

Onoff Business1

Create a Contact

ActionIn the docs only

Adds a person to your Onoff Business contacts from data another module gave you, so the next call from that number shows a name instead of digits.

When to use it
a web form or a new CRM lead should become a callable contact on the team line.
Watch out
nothing here says the module checks for duplicates, so put Search Contacts before it when the same person may already exist.
Onoff Business2

Make an API Call

ActionIn the docs only

Lets you reach any endpoint of the Onoff Business API from your scenario with the connection you already created, which covers whatever the eight other modules leave out.

When to use it
you need data or an action that no listed module offers, and Onoff Business can tell you how to request it.
Watch out
this module expects you to know the API, so start with a simple read request and test it with Run once.
Onoff Business3

Search Contacts

SearchIn the docs only

Looks through your Onoff Business contacts and returns what it finds, as zero, one or several bundles, so a later module knows whether a person is already on file.

When to use it
before Create a Contact, or to add a name to a text or call you are about to log elsewhere.
Watch out
an empty result simply stops the modules after it, and several matches run them once per contact, which uses one operation each time.
Onoff Business4

Send SMS

ActionIn the docs only

Sends a text from your Onoff Business number, so customers get confirmations, reminders or replies from the line they already know.

When to use it
a booking is confirmed in another app, a voicemail comes in, or an order ships and the customer should hear about it by SMS.
Watch out
never place it in a scenario started by Watch SMS Sent, because each text it sends would start the scenario again.
Need help

Need help automating Onoff Business with Make?

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FAQ

Onoff Business and Make: frequent questions

01Is the Onoff Business Make integration free?
Yes, Onoff Business is a standard app in Make, so you can use it on the Free plan. That plan allows 2 active scenarios, at least 15 minutes between two scheduled runs, 5 minutes of execution per run, files up to 5 MB and 512 MB of data transfer. Paid plans (Core, Pro, Teams and Enterprise) lower the interval to 1 minute, remove the cap on active scenarios and count usage in credits, which are operations, per month.
02What do you need to connect Onoff Business to Make?
An Onoff Business account and the right to authorize an outside tool on it. Make's documentation lists no specific prerequisite for this app. You add any Onoff Business module, click Create a connection, optionally name it, authorize Make on the Onoff Business page or paste the key the app gives you, then click Save. Every Onoff Business module of your scenarios then reuses that single connection, so you only do this once per account.
03Do the Onoff Business triggers in Make work in real time?
No. All 5 Onoff Business triggers are listed as scheduled, a type read from their names (the clock badge on the module confirms it): Make checks your account on the scenario's schedule rather than being called the moment a call or text happens. A new scenario checks every 15 minutes by default, which is also the shortest interval on the Free plan. On a paid plan you can go down to 1 minute. For a voicemail reply or a call log, that delay is usually fine; for anything urgent, plan with it in mind.
04What if the Onoff Business module you need is missing in Make?
Use Make an API Call. It reaches any endpoint of the Onoff Business API with the connection you already have, so an action or a piece of data that the other modules do not offer is still within reach. Keep in mind that Make's own documentation for this app is limited because little public information exists about Onoff Business, so ask Onoff Business for the request details before you build it.
05Should you use Make or n8n for Onoff Business?
It depends on the tool your team already uses and knows. On Make, Onoff Business comes with 9 ready modules: 5 triggers for calls, texts and voicemails, plus actions to send SMS and manage contacts, and Make an API Call for the rest. The same app often has an n8n node as well. Compare the modules each side offers for your exact case, then pick the editor your team will be comfortable maintaining.
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