Resources · Make integration

Simplesat Make integrationAutomate Simplesat with Make.

Every survey answer in Simplesat can feed the rest of your tools. The Simplesat Make integration gives you 4 modules: 1 trigger, 2 actions and 1 search. This guide shows support leads how to link the account, build a first scenario and test it.

Try the Simplesat integration on MakeSee the 4 modules

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What you can automate

What can the Simplesat Make integration do for you?

The Simplesat Make integration links your Simplesat account to Make, a no-code tool where you chain apps together. You build a scenario (the automation itself, a chain of modules) that reads new or updated survey answers, looks up past ones, or creates and updates customer records without copying anything by hand.

Answers that reach the rest of the team. Watch Answers picks up each answer that was created or updated, and the next module in the scenario can pass it to a chat tool, a spreadsheet or your help desk. Nobody has to open Simplesat to see what customers said.

A customer list that stays clean. Create or Update Customer adds a customer to Simplesat or refreshes the one that already exists. It fits right after a signup form or a CRM change, so the person who answers a survey is already known.

A pull of past answers on demand. List Answers returns the answers of your account as a series of bundles (one bundle per answer), handy when you want to rebuild a report or fill a sheet from history.

What the listed modules do not cover, Make an API Call can reach with the same connection. Before you pick a plan, Make pricing explains how operations are counted, and Make training walks through the editor if this is your first build. If you also look at n8n for this job, n8n vs Make sets the two tools side by side.

Connect

How do you connect Simplesat to Make?

  1. 01

    Copy your Simplesat API key

    In Simplesat, open Admin in the main menu, then Account Settings, then the API keys tab. Copy the key shown for your integration. You need an active Simplesat account for this.

  2. 02

    Add a Simplesat module in Make

    In your Make account, add any Simplesat module to a scenario and click Create a connection. A connection is your Simplesat account linked to Make once, then reused by every Simplesat module.

  3. 03

    Name it and paste the key

    The Connection name field is optional, but a clear name helps when several accounts exist. Paste the API key you copied, or follow the instructions Make shows on screen, then save.

First scenario

Your first scenario: turn each new answer into an up-to-date customer

GoalWhen an answer is created or updated in Simplesat, Make creates or updates the matching customer.

  1. 01

    Create the scenario

    On the Scenarios page, create a new scenario and click the big + to add the first module. Search for Simplesat and pick Watch Answers.

  2. 02

    Link your account

    Click Create a connection, paste your API key, and save. Make can now read your Simplesat data and lists what it finds in the module settings.

  3. 03

    Add the customer action

    Click the + on the right of Watch Answers and add Create or Update Customer. Map into its fields the data Make shows from the answer bundle, such as who answered, if the answer carries it.

  4. 04

    Test with Run once

    Click Run once. Make runs the scenario one time, and you can open each module to read the bundles it received and check the customer came out right.

  5. 05

    Schedule and switch on

    Open the clock on Watch Answers. A new scenario checks every 15 minutes by default. Keep that or change it within your plan, then switch the scenario on.

Triggers

What starts a Simplesat scenario

1 module starts a scenario when something happens in Simplesat. A scheduled trigger is checked by Make on the scenario's schedule; an instant one is called by Simplesat as soon as it happens.

Simplesat1Watch Answers

Watch Answers

Scheduled trigger

In Make“Triggers when an answer is created and updated.”

This trigger starts your scenario with every Simplesat answer that was created or updated since the last check, one bundle per answer. It is the entry point for anything that should react to customer feedback, from an alert to a sheet row.

How it fires
it is a scheduled trigger, so Make checks the app on the scenario's schedule (the clock badge on the module), every 15 minutes by default.
When to use it
a low score should reach the account owner without anyone watching the dashboard.
Watch out
an edited answer comes through again, so plan for updates, not only new ones.
Modules

What the Simplesat modules can do

Simplesat gives you 3 modules. For each one: what it does for you, when to reach for it, and what to watch out for.

Simplesat1

Create or Update Customer

Action

In Make“Creates a new or updates an existing customer.”

You get one customer record in Simplesat that stays current: the module adds the person if Simplesat does not know them yet, or refreshes the existing entry otherwise.

When to use it
right after a signup or a CRM change, so the next survey is tied to the right person.
Watch out
it acts on one bundle at a time and uses one operation for each.
Simplesat2

Make an API Call

Action

In Make“Performs an arbitrary authorized API call.”

This one opens every part of the Simplesat API that the other three modules leave out, and it reuses the connection you already made, so there is no second key to manage.

When to use it
you need a Simplesat endpoint that no listed module covers.
Watch out
you write the request yourself, so keep the Simplesat API reference open while you set it up.
Simplesat3

List Answers

Search

In Make“Returns a list of all answers.”

Here you get the answers of your account as a list, each one becoming its own bundle that the following modules handle one after another.

When to use it
filling a report or a spreadsheet with past feedback, where Watch Answers only sees what changes from now on.
Watch out
a search can return zero, one or many bundles, and every later module runs once per bundle.
Need help

Need help automating Simplesat with Make?

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FAQ

Questions about the Simplesat Make integration

01Is the Simplesat Make integration free?
Yes, on the Make side. Simplesat is a standard app, so it works on the Free plan. That plan allows 2 active scenarios, a minimum of 15 minutes between scheduled runs, 5 minutes of execution per run, files up to 5 MB and 512 MB of data transfer. Paid plans (Core, Pro, Teams and Enterprise) lower the interval to 1 minute and allow unlimited active scenarios. You still need your own active Simplesat account, whose subscription is set by Simplesat.
02What do you need to connect Simplesat to Make?
Two things: an active Simplesat account and its API key. You find the key in Simplesat under Admin, then Account Settings, then the API keys tab. In Make, add a Simplesat module, click Create a connection, give the connection a name if you like, and paste the key. The same connection then serves every Simplesat module in your scenarios, including Make an API Call, so you only set it up once.
03Does the Simplesat trigger in Make work in real time?
No. Watch Answers is a scheduled trigger: Make checks Simplesat on the scenario's schedule and collects the answers created or updated since the last check. A new scenario runs every 15 minutes by default. On the Free plan, 15 minutes is also the shortest interval; paid plans can go down to 1 minute. Each check that finds answers passes them on as bundles, one per answer, to the next module.
04What if a Simplesat module you need is missing in Make?
Use Make an API Call. It sends any request to the Simplesat API with the connection you already have, so you can reach endpoints that Watch Answers, List Answers and Create or Update Customer do not cover. You write the request yourself from the Simplesat API reference. Note that the Make documentation for this app says it was generated with AI from the vendor docs, so check anything critical with Simplesat directly.
05Should you use Make or n8n for Simplesat?
It depends on the tool your team already runs. On Make, Simplesat comes with 4 ready modules: Watch Answers, Create or Update Customer, List Answers and Make an API Call for the rest. The same app often has an n8n node too, so check the n8n side before you commit. The n8n vs Make comparison on this site lays out how the two tools differ, without picking a winner for you.
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