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SugarCRM Make integrationAutomate SugarCRM with Make.
Your CRM records can move on their own the moment someone saves them. The SugarCRM Make integration gives you 137 modules, including 23 instant triggers, for sales and support teams. This guide connects your account and walks you through a first working scenario.
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What can the SugarCRM Make integration do?
The SugarCRM Make integration links your SugarCRM account to Make, a no-code tool where you build a scenario: an automation made of modules, each one a brick that watches, creates, reads, updates or deletes a record. When a lead, a case or an opportunity changes in SugarCRM, Make can react and carry the data to the next step for you.
Every new lead gets a follow-up task. Watch Leads fires as soon as a lead is created or edited, and Create a Call attaches a follow-up call to that lead. Nobody has to remember to log the next step.
Support cases never sit unread. Watch Cases passes each new or edited case to Make, which can look up the related account with Get an Account and add the context with Create a Note before the team opens it.
A deal that moves feeds the rest of your tools. Watch Opportunities hands the deal over each time it changes. When the change is a signature, Create a Contract records the agreement without anyone retyping it.
All 23 triggers of this app are instant, and 91 actions plus 23 searches cover the rest. When a listed module falls short, Make an API Call reaches any endpoint of the SugarCRM API with the same connection. Make's own documentation for this app carries a warning that it is AI-generated, so check important details against SugarCRM. If you want to learn the editor properly, the Make training starts from zero, Make pricing explains how operations are counted, and the n8n vs Make comparison helps if you are still choosing a tool.
How do you connect SugarCRM to Make?
- 01
Create an OAuth key in SugarCRM
In SugarCRM, open the Admin panel, go to the System section and click OAuth Keys. From the three-dots menu, choose Create OAuth Key. If SugarCRM asks for a callback URI, paste
https://www.integromat.com/oauth/cb/sugarcrm11. - 02
Copy the two credentials
SugarCRM then shows a Client ID and a Client secret. Copy both somewhere safe for a moment. Make's documentation also lists an active SugarCRM account with a valid username and password as a prerequisite.
- 03
Create the connection in Make
Add any SugarCRM module to your scenario and click Create a connection. A connection is your SugarCRM account linked to Make once, then reused by every SugarCRM module. Give it a Connection name if you like, paste the credentials and confirm.
Your first scenario: log a call for every new lead
GoalWhen a lead is created or updated in SugarCRM, Make creates a follow-up call linked to it.
- 01
Start a blank scenario
Open the Scenarios page in Make, create a new scenario and click the big + in the middle of the editor. This is where the first module goes, the one that starts everything.
- 02
Add Watch Leads
Search for SugarCRM, pick Watch Leads, click Create a webhook and then Create a connection with the OAuth credentials you copied. Make now waits for SugarCRM to call it.
- 03
Add Create a Call
Click the + on the right of Watch Leads and choose Create a Call. Map data from the lead in the first module into the call, so each bundle (one lead passing through) produces one call.
- 04
Test with Run once
Click Run once, then create or edit a test lead in SugarCRM. Make runs the scenario one time and shows the bundle each module received, so you can check the call before going live.
- 05
Switch the scenario on
Turn the scenario on. Because Watch Leads is an instant trigger, it has no clock to set: SugarCRM calls Make through the webhook each time a lead is saved, and the call appears right after.
What starts a SugarCRM scenario
23 modules start a scenario when something happens in SugarCRM. A scheduled trigger is checked by Make on the scenario's schedule; an instant one is called by SugarCRM as soon as it happens.
Watch Accounts
Instant triggerIn Make“Triggers when a new account has been created or an existing one has been updated.”
This trigger starts your scenario whenever a company account appears in SugarCRM or someone edits one, and hands its details to the next module.
Watch Bugs
Instant triggerIn Make“Triggers when a new bug has been created or an existing one has been updated.”
Each bug logged in SugarCRM, and each later change to it, reaches Make as a fresh bundle you can route to the people who fix things.
Watch Calls
Instant triggerIn Make“Triggers when a new call has been created or an existing one has been updated.”
Watch Calls gives Make every call a rep schedules or logs in SugarCRM, which turns phone activity into data other tools can use.
Watch Campaigns
Instant triggerIn Make“Triggers when a new сampaign has been created or an existing one has been updated.”
When marketing sets up a campaign in SugarCRM or adjusts one, this trigger passes it to Make so the rest of your stack hears about it.
Watch Cases
Instant triggerIn Make“Triggers when a new case has been created or an existing one has been updated.”
Every support case opened in SugarCRM, and every change made to it afterwards, lands in Make so you can react while the customer is still waiting.
Watch Categories
Instant triggerIn Make“Triggers when a new category has been created or an existing one has been updated.”
Categories organize products in SugarCRM, and this trigger tells Make when one is added or renamed so every tool shares the same catalog structure.
Watch Contacts
Instant triggerIn Make“Triggers when a new contact has been created or an existing one has been updated.”
Watch Contacts sends Make each person added to SugarCRM, plus every edit to their details, ready to be synced wherever that person also needs to exist.
Watch Contracts
Instant triggerIn Make“Triggers when a new contract has been created or an existing one has been updated.”
This trigger follows the contracts stored in SugarCRM and wakes Make each time one is drafted or modified, so paperwork stops hiding in a single tab.
Watch Currencies
Instant triggerIn Make“Triggers when a new currency has been created or an existing one has been updated.”
Watch Currencies reports to Make whenever an admin adds a currency to SugarCRM or changes one, so other tools can stay aligned.
Watch Custom Queries
Instant triggerIn Make“Triggers when a new custom query has been created or an existing one has been updated.”
This trigger tells Make each time a custom query record is created or rewritten in SugarCRM, so admin changes stop going unnoticed.
Watch Email Templates
Instant triggerIn Make“Triggers when a new email template has been created or an existing one has been updated.”
Whenever someone writes a new email template in SugarCRM or rewords an existing one, Make receives it and can share or archive the new version.
Watch Forecast Worksheets
Instant triggerIn Make“Triggers when a new forecast worksheet has been created or an existing one has been updated.”
Forecast worksheets hold what reps expect to close, and this trigger passes each new or edited worksheet to Make for reporting.
Watch Inbound Emails
Instant triggerIn Make“Triggers when a new inbound email has been created or an existing one has been updated.”
This trigger catches inbound email records in SugarCRM as they are created or updated and gives their data to your scenario.
Watch Leads
Instant triggerIn Make“Triggers when a new lead has been created or an existing one has been updated.”
Watch Leads is the trigger most sales teams start with: every fresh lead, and every edit to one, reaches Make straight away.
Watch Manufacturers
Instant triggerIn Make“Triggers when a new manufacturer has been created or an existing one has been updated.”
Manufacturers in SugarCRM describe who makes the products you sell. This trigger reports each new or edited manufacturer to Make.
Watch Meetings
Instant triggerIn Make“Triggers when a new meeting has been created or an existing one has been updated.”
Every meeting booked in SugarCRM, and every change to its time or attendees, lands in Make where you can push it to calendars or reminders.
Watch Notes
Instant triggerIn Make“Triggers when a new note has been created or an existing one has been updated.”
Notes are where reps write down what a customer said. Watch Notes passes each new or edited note to Make so that context travels with the deal.
Watch Opportunities
Instant triggerIn Make“Triggers when a new opportunity has been created or an existing one has been updated.”
This trigger follows your pipeline: each opportunity created or moved in SugarCRM reaches Make as a bundle ready for the next module.
Watch Products
Instant triggerIn Make“Triggers when a new product has been created or an existing one has been updated.”
Watch Products keeps Make informed of your SugarCRM catalog: a product added, a price or description changed, and the scenario runs.
Watch Product Types
Instant triggerIn Make“Triggers when a new product type has been created or an existing one has been updated.”
Product types group your catalog into families. This trigger tells Make when a type is created in SugarCRM or its label changes.
Watch Projects
Instant triggerIn Make“Triggers when a new project has been created or an existing one has been updated.”
When a project is opened in SugarCRM or its details shift, Watch Projects sends it to Make so the delivery team hears about it without asking.
Watch Prospects
Instant triggerIn Make“Triggers when a new prospect has been created or an existing one has been updated.”
Prospects are the cold names in SugarCRM, before they turn into leads. This trigger forwards each new or edited prospect to Make.
Watch Revenue Line Items
Instant triggerIn Make“Triggers when a new revenue line item has been created or an existing one has been updated.”
Revenue line items break a deal down into what is actually sold. This trigger sends each new or changed line to Make as its own bundle.
What SugarCRM can do inside a scenario
SugarCRM gives you 114 modules. For each one: what it does for you, when to reach for it, and what to watch out for.
Modules index
- Create a Bug
- Create a Call
- Create a Case
- Create a Category
- Create a Contact
- Create a Contract
- Create a Currency
- Create a Custom Query
- Create a Lead
- Create a Manufacturer
- Create a Meeting
- Create an Account
- Create an Email Template
- Create an Inbound Email
- Create an Opportunity
- Create a Note
- Create a Product
- Create a Product Type
- Create a Project
- Create a Prospect
- Create a Revenue Line Item
- Create a Campaign
- Delete a Bug
- Delete a Call
- Delete a Campaign
- Delete a Case
- Delete a Category
- Delete a Contact
- Delete a Contract
- Delete a Currency
- Delete a Custom Query
- Delete a Forecast Worksheet
- Delete a Lead
- Delete a Manufacturer
- Delete a Meeting
- Delete an Account
- Delete an Email Template
- Delete an Inbound Email
- Delete an Opportunity
- Delete a Note
- Delete a Product
- Delete a Product Type
- Delete a Project
- Delete a Prospect
- Delete a Revenue Line Item
- Get a Bug
- Get a Call
- Get a Campaign
- Get a Case
- Get a Category
- Get a Contact
- Get a Contract
- Get a Currency
- Get a Custom Query
- Get a Lead
- Get a Manufacturer
- Get a Meeting
- Get an Account
- Get an Email Template
- Get an Inbound Email
- Get an Opportunity
- Get a Note
- Get a Product
- Get a Product Type
- Get a Project
- Get a Prospect
- Get a Revenue Line Item
- Make an API Call
- Save a File
- Update a Bug
- Update a Call
- Update a Campaign
- Update a Case
- Update a Category
- Update a Contact
- Update a Contract
- Update a Currency
- Update a Custom Query
- Update a Lead
- Update a Manufacturer
- Update a Meeting
- Update an Account
- Update an Email Template
- Update an Inbound Email
- Update an Opportunity
- Update a Note
- Update a Product
- Update a Product Type
- Update a Project
- Update a Prospect
- Update a Revenue Line Item
- Search Accounts
- Search Bugs
- Search Calls
- Search Campaigns
- Search Cases
- Search Categories
- Search Contacts
- Search Contracts
- Search Currencies
- Search Custom Queries
- Search Email Templates
- Search Forecast Worksheets
- Search Inbound Emails
- Search Leads
- Search Manufacturers
- Search Meetings
- Search Notes
- Search Opportunities
- Search Products
- Search Product Types
- Search Projects
- Search Prospects
- Search Revenue Line Items
Create a Bug
ActionIn Make“Creates a new bug.”
Create a Bug files a new bug record in SugarCRM from data that arrives elsewhere, so a defect reported by a customer is logged without copy and paste.
Create a Call
ActionIn Make“Creates a new call.”
This module schedules or logs a call in SugarCRM, giving a rep a clear next step tied to the right record.
Create a Case
ActionIn Make“Creates a new case.”
Create a Case opens a support case in SugarCRM, so a request that comes in by email, chat or form joins the same queue as the rest.
Create a Category
ActionIn Make“Creates a new category.”
With this module, Make adds a product category to SugarCRM, which keeps the CRM catalog organized the same way as your shop or ERP.
Create a Contact
ActionIn Make“Creates a new contact.”
Create a Contact adds a person to SugarCRM from any source Make can read, from a webinar sign-up to a signed quote.
Create a Contract
ActionIn Make“Creates a new contract.”
This action records a contract in SugarCRM, so the agreement sits next to the account and the deal it came from.
Create a Currency
ActionIn Make“Creates a new currency.”
Create a Currency adds a new currency to your SugarCRM setup, which lets reps price deals for a market you just opened.
Create a Custom Query
ActionIn Make“Creates a new custom query.”
This module saves a new custom query in SugarCRM, an admin record that most teams never need to touch.
Create a Lead
ActionIn Make“Creates a new lead.”
Create a Lead turns an outside signal, a form entry, a chatbot answer or a scraped profile, into a lead that sales can work in SugarCRM.
Create a Manufacturer
ActionIn Make“Creates a new manufacturer.”
This action adds a manufacturer to SugarCRM, so products from a new brand can be attached to it from day one.
Create a Meeting
ActionIn Make“Creates a new meeting.”
Create a Meeting puts a meeting on the SugarCRM record it concerns, which keeps every appointment with a customer in one history.
Create an Account
ActionIn Make“Creates a new account.”
This module creates a company account in SugarCRM, the record that contacts, deals and cases all hang from.
Create an Email Template
ActionIn Make“Creates a new email template.”
Create an Email Template writes a new reusable email into SugarCRM, ready for reps to send from the CRM.
Create an Inbound Email
ActionIn Make“Creates a new inbound email.”
This action creates an inbound email record in SugarCRM from data your scenario already holds.
Create an Opportunity
ActionIn Make“Creates a new opportunity.”
Create an Opportunity adds a deal to your SugarCRM pipeline, with data mapped from earlier modules.
Create a Note
ActionIn Make“Creates a new note.”
This module writes a note on a SugarCRM record, a simple way to bring outside context into the history reps read.
Create a Product
ActionIn Make“Creates a new product.”
Create a Product adds an item to the SugarCRM catalog, so reps can quote it as soon as it exists in your own product source.
Create a Product Type
ActionIn Make“Creates a new product type.”
This action adds a product type in SugarCRM, the family label that groups similar items in quotes and reports.
Create a Project
ActionIn Make“Creates a new project.”
Create a Project opens a project in SugarCRM, giving delivery work a place right next to the customer who paid for it.
Create a Prospect
ActionIn Make“Creates a new prospect.”
This module adds a prospect to SugarCRM, the stage before a lead, for names you want to reach but have not qualified yet.
Create a Revenue Line Item
ActionIn Make“Creates a new revenue line item.”
Create a Revenue Line Item attaches a product line to a deal in SugarCRM, which turns a vague amount into what is actually sold.
Create a Campaign
ActionIn Make“Creates a new сampaign.”
This action sets up a campaign in SugarCRM, so leads and results can be traced back to the right marketing push.
Delete a Bug
ActionIn Make“Deletes a bug.”
Delete a Bug removes a bug record from SugarCRM, which keeps the list clean once a report turns out to be noise.
Delete a Call
ActionIn Make“Deletes a call.”
This module erases a call from SugarCRM, useful when a scheduled call no longer makes sense.
Delete a Campaign
ActionIn Make“Deletes a сampaign.”
Delete a Campaign removes a marketing campaign from SugarCRM. Only campaigns are affected, never your company accounts.
Delete a Case
ActionIn Make“Deletes a case.”
This action deletes a support case in SugarCRM for good, so spam or test tickets stop cluttering the queue.
Delete a Category
ActionIn Make“Deletes a category.”
Delete a Category removes a product category from SugarCRM when a range is discontinued everywhere else.
Delete a Contact
ActionIn Make“Deletes a contact.”
This module deletes a person from SugarCRM, which matters when someone asks to be forgotten or a record is pure junk.
Delete a Contract
ActionIn Make“Deletes a contract.”
Delete a Contract takes a contract record out of SugarCRM, typically a draft that was never signed.
Delete a Currency
ActionIn Make“Deletes a currency.”
This action removes a currency from SugarCRM when your company stops selling in it.
Delete a Custom Query
ActionIn Make“Deletes a custom query.”
Delete a Custom Query removes a saved query from SugarCRM, part of keeping admin settings lean.
Delete a Forecast Worksheet
ActionIn Make“Deletes a forecast worksheet.”
This module deletes a forecast worksheet from SugarCRM, for example one created by mistake or by a test run.
Delete a Lead
ActionIn Make“Deletes a lead.”
Delete a Lead removes a lead from SugarCRM, which keeps the pipeline free of fake sign-ups and duplicates.
Delete a Manufacturer
ActionIn Make“Deletes a manufacturer.”
This action deletes a manufacturer record from SugarCRM when that brand leaves your catalog.
Delete a Meeting
ActionIn Make“Deletes a meeting.”
Delete a Meeting cancels a meeting in SugarCRM by removing it, so calendars and the CRM agree.
Delete an Account
ActionIn Make“Deletes an account.”
This module deletes a company account from SugarCRM, the heaviest cleanup action on this page.
Delete an Email Template
ActionIn Make“Deletes an email template.”
Delete an Email Template removes an outdated template from SugarCRM, so reps stop sending old wording.
Delete an Inbound Email
ActionIn Make“Deletes an inbound email.”
This action deletes an inbound email record in SugarCRM, the counterpart of Create an Inbound Email.
Delete an Opportunity
ActionIn Make“Deletes an opportunity.”
Delete an Opportunity removes a deal from the SugarCRM pipeline, which keeps forecasts honest when a deal was never real.
Delete a Note
ActionIn Make“Deletes a note.”
This module deletes a note from a SugarCRM record, handy when an automation posted something it should not have.
Delete a Product
ActionIn Make“Deletes a product.”
Removes a product from your SugarCRM catalog from inside a scenario (the automation you build in Make), so a discontinued item stops appearing to the sales team.
Delete a Product Type
ActionIn Make“Deletes a product type.”
Clears a product type out of SugarCRM, which keeps the list of types short and readable when your offer changes shape.
Delete a Project
ActionIn Make“Deletes a project.”
Takes a project off SugarCRM once it has no reason to stay, so the project list only shows work that is actually alive.
Delete a Prospect
ActionIn Make“Deletes a prospect.”
Erases a prospect record from SugarCRM, useful when a contact asks to be forgotten or when a list import brought in people who never belonged there.
Delete a Revenue Line Item
ActionIn Make“Deletes a revenue line item.”
Drops a revenue line item from SugarCRM, so the amounts attached to a deal match what the customer really ordered.
Get a Bug
ActionIn Make“Gets a bug.”
Fetches one bug with its details from SugarCRM, so the next modules of the scenario can quote its status or description in a message or a ticket.
Get a Call
ActionIn Make“Gets a call.”
Pulls one logged call out of SugarCRM with everything recorded on it, ready to feed a summary, a follow-up task or a report row.
Get a Campaign
ActionIn Make“Gets a сampaign.”
Loads one marketing campaign from SugarCRM so its details can travel into a report, a spreadsheet or a message for the marketing team.
Get a Case
ActionIn Make“Gets a case.”
Retrieves a single support case from SugarCRM, handy to show the customer's issue in a chat channel or to enrich a helpdesk ticket.
Get a Category
ActionIn Make“Gets a category.”
Reads one category from SugarCRM, which lets a scenario turn a bare reference into a name a human can understand.
Get a Contact
ActionIn Make“Gets a contact.”
Brings back one contact with its full record from SugarCRM, so an email, an invoice or a sync to another tool uses the latest data.
Get a Contract
ActionIn Make“Gets a contract.”
Opens a single contract from SugarCRM inside the scenario, so its terms or status can be pushed into a document, a reminder or a finance sheet.
Get a Currency
ActionIn Make“Gets a currency.”
Fetches one currency set up in SugarCRM, which is what a scenario needs to label or convert amounts correctly before passing them on.
Get a Custom Query
ActionIn Make“Gets a custom query.”
Reads one custom query saved in SugarCRM, so a scenario can check its definition or reuse it somewhere else.
Get a Lead
ActionIn Make“Gets a lead.”
Grabs one lead from SugarCRM with its current details, ready to route it, score it in another tool or notify the right salesperson.
Get a Manufacturer
ActionIn Make“Gets a manufacturer.”
Returns one manufacturer from SugarCRM, so a product sheet, a purchase request or a supplier email can carry the right name.
Get a Meeting
ActionIn Make“Gets a meeting.”
Loads a single meeting from SugarCRM so its date, attendees or notes can reach a calendar, a reminder or a debrief template.
Get an Account
ActionIn Make“Gets an account.”
Fetches one company account from SugarCRM, giving the scenario the context around a deal, a case or a contact.
Get an Email Template
ActionIn Make“Gets an email template.”
Reads one email template stored in SugarCRM, so the same wording can be reused by a scenario that sends mail through another app.
Get an Inbound Email
ActionIn Make“Gets an inbound email.”
Retrieves one inbound email record from SugarCRM, so its details can be archived or checked in another tool.
Get an Opportunity
ActionIn Make“Gets an opportunity.”
Loads one opportunity from SugarCRM with its current details, the basis for a deal alert, a forecast line or a handover to finance.
Get a Note
ActionIn Make“Gets a note.”
Fetches one note from SugarCRM, so what a salesperson or support agent wrote can be copied, summarized or shared outside the CRM.
Get a Product
ActionIn Make“Gets a product.”
Reads one product from the SugarCRM catalog, giving a quote, an order or a stock check the exact product data.
Get a Product Type
ActionIn Make“Gets a product type.”
Returns one product type from SugarCRM, so a scenario can sort, label or filter products by the family they belong to.
Get a Project
ActionIn Make“Gets a project.”
Pulls one project from SugarCRM, so its status and details can reach a project board, a client update or a delivery checklist.
Get a Prospect
ActionIn Make“Gets a prospect.”
Retrieves a single prospect from SugarCRM, the record to enrich, qualify or hand to an outreach tool.
Get a Revenue Line Item
ActionIn Make“Gets a revenue line item.”
Loads one revenue line item from SugarCRM, so the amount and product behind a deal can land in an invoice or a finance sheet.
Make an API Call
ActionIn Make“Performs an arbitrary authorized API call.”
Calls any endpoint of the SugarCRM API from a scenario with the same connection as the other modules, which covers what the listed modules do not.
Save a File
ActionIn Make“Saves a file to a temporary folder.”
Puts a file coming from SugarCRM into a temporary folder, so the next modules can send it by mail, upload it to storage or attach it elsewhere.
Update a Bug
ActionIn Make“Updates a bug.”
Changes a bug record in SugarCRM from a scenario, so its status or details stay in step with what the development team does elsewhere.
Update a Call
ActionIn Make“Updates a call.”
Edits a logged call in SugarCRM, handy to add the outcome, change the status or attach a summary produced by another tool.
Update a Campaign
ActionIn Make“Updates a сampaign.”
Modifies a campaign in SugarCRM so its status or details reflect what happens in your emailing or ads tool.
Update a Case
ActionIn Make“Updates a case.”
Updates a support case in SugarCRM, moving its status or adding details as the ticket progresses in your helpdesk or chat tool.
Update a Category
ActionIn Make“Updates a category.”
Renames or adjusts a category in SugarCRM from a scenario, keeping labels identical to the ones used in your other tools.
Update a Contact
ActionIn Make“Updates a contact.”
Rewrites the details of a contact in SugarCRM, so a new phone number or job title captured elsewhere lands on the right person.
Update a Contract
ActionIn Make“Updates a contract.”
Changes a contract record in SugarCRM, for instance its status after a signature or a renewal handled in another tool.
Update a Currency
ActionIn Make“Updates a currency.”
Adjusts a currency set up in SugarCRM, which keeps the way amounts appear in the CRM aligned with your finance tools.
Update a Custom Query
ActionIn Make“Updates a custom query.”
Edits a custom query saved in SugarCRM, so an admin can keep query definitions consistent from a scenario.
Update a Lead
ActionIn Make“Updates a lead.”
Updates a lead in SugarCRM, moving its status or filling in details as it is qualified by another tool or a person.
Update a Manufacturer
ActionIn Make“Updates a manufacturer.”
Edits a manufacturer in SugarCRM, so supplier names and details match the ones your purchasing or catalog tool holds.
Update a Meeting
ActionIn Make“Updates a meeting.”
Keeps a meeting in SugarCRM in step with what changed elsewhere, so the calendar your sales team reads matches the one your booking tool holds.
Update an Account
ActionIn Make“Updates an account.”
Rewrites the company record your deals, cases and contacts hang from, so everyone opens the same, current version of the customer.
Update an Email Template
ActionIn Make“Updates an email template.”
Edits the wording of a template stored in SugarCRM, so the next emails sent from it carry the new text without a manual pass in the admin screens.
Update an Inbound Email
ActionIn Make“Updates an inbound email.”
Changes an inbound email record in SugarCRM from a scenario, without opening the admin screens.
Update an Opportunity
ActionIn Make“Updates an opportunity.”
Moves a deal forward in SugarCRM from another tool: the new details land on the opportunity the moment your scenario runs.
Update a Note
ActionIn Make“Updates a note.”
Adds to or corrects a note already attached to a record, so the context your team writes down stays accurate instead of piling up duplicates.
Update a Product
ActionIn Make“Updates a product.”
Pushes new product details into the SugarCRM catalog, so quotes and revenue lines built on that product start from the right information.
Update a Product Type
ActionIn Make“Updates a product type.”
Renames or adjusts a product type, the family your SugarCRM products are sorted into, so reports and filters keep grouping items correctly.
Update a Project
ActionIn Make“Updates a project.”
Keeps a SugarCRM project record current when the real work is tracked in another app, so account managers see the right status next to the customer.
Update a Prospect
ActionIn Make“Updates a prospect.”
Refreshes a prospect, the not-yet-qualified contact record in SugarCRM, with new details gathered by forms, enrichment tools or events.
Update a Revenue Line Item
ActionIn Make“Updates a revenue line item.”
Adjusts a revenue line item, the product-level piece of an opportunity, so forecasts built from those lines stay close to what customers actually buy.
Search Accounts
SearchIn Make“Searches accounts by given criteria.”
Finds the company records that match your criteria and hands each one to the next module as a separate bundle, one item that flows through the scenario.
Search Bugs
SearchIn Make“Searches bugs by given criteria.”
Pulls the bug records that fit your filter, so a scenario can act on known product issues instead of someone copying them from the CRM.
Search Calls
SearchIn Make“Searches calls by given criteria.”
Lists the logged calls that meet your conditions, giving the scenario a batch of call records it can report on, link or pass to another app.
Search Campaigns
SearchIn Make“Searches campaigns by given criteria.”
Looks up the marketing campaigns in SugarCRM that match your criteria, so a lead or contact can be tied to the right one automatically.
Search Cases
SearchIn Make“Searches cases by given criteria.”
Returns the support cases that fit your filter, so a scenario can check a customer's open issues before sending a message or creating a new case.
Search Categories
SearchIn Make“Searches categories by given criteria.”
Finds the categories defined in SugarCRM that match what you look for, so other records can be filed under the right one without guessing.
Search Contacts
SearchIn Make“Searches contacts by given criteria.”
Checks your SugarCRM contacts for people who match the criteria you give, the usual first step before any contact is created or changed.
Search Contracts
SearchIn Make“Searches contracts by given criteria.”
Brings back the contracts that meet your conditions, so a scenario can read their details and act on them in other tools.
Search Currencies
SearchIn Make“Searches currencies by given criteria.”
Finds the currency records set up in SugarCRM that fit your filter, so amounts coming from other tools land with the right currency attached.
Search Custom Queries
SearchIn Make“Searches custom queries by given criteria.”
Looks through the custom queries saved in SugarCRM and returns those that match, so a scenario can reuse filters your admins already built.
Search Email Templates
SearchIn Make“Searches email templates by given criteria.”
Returns the email templates that match your criteria, so a scenario can pick the right wording before updating it or passing it to another tool.
Search Forecast Worksheets
SearchIn Make“Searches forecast worksheets by given criteria.”
Gets the forecast worksheets that fit your filter, giving the scenario the forecast entries your sales managers work from in SugarCRM.
Search Inbound Emails
SearchIn Make“Searches inbound emails by given criteria.”
Lists the inbound email records that match your criteria, so a scenario can check or adjust them.
Search Leads
SearchIn Make“Searches leads by given criteria.”
Checks SugarCRM for leads that match the details you pass, so the scenario knows whether to enrich an existing lead or create a fresh one.
Search Manufacturers
SearchIn Make“Searches manufacturers by given criteria.”
Finds the manufacturer records in SugarCRM that fit your criteria, so products coming from another catalog get tied to the right brand.
Search Meetings
SearchIn Make“Searches meetings by given criteria.”
Returns the meetings that meet your conditions, so a scenario can send reminders, fill a report or check a calendar slot against the CRM.
Search Notes
SearchIn Make“Searches notes by given criteria.”
Brings up the notes that match your filter, so the context your team recorded in SugarCRM can be read, copied or reviewed from another app.
Search Opportunities
SearchIn Make“Searches opportunities by given criteria.”
Finds the deals in SugarCRM that match your criteria, so the scenario can update the right opportunity or report on a slice of the pipeline.
Search Products
SearchIn Make“Searches products by given criteria.”
Looks up products in the SugarCRM catalog that fit your filter, so orders or quotes from another tool can be linked to the right catalog item.
Search Product Types
SearchIn Make“Searches product types by given criteria.”
Returns the product types that match your criteria, so a new or updated product can be filed under an existing family rather than a guess.
Search Projects
SearchIn Make“Searches projects by given criteria.”
Lists the SugarCRM projects that meet your conditions, so a scenario can keep them aligned with the tool where the delivery work actually happens.
Search Prospects
SearchIn Make“Searches prospects by given criteria.”
Checks the prospect list in SugarCRM for records matching your criteria, the step that decides between completing a prospect and creating one.
Search Revenue Line Items
SearchIn Make“Searches revenue line items by given criteria.”
Pulls the revenue line items that fit your filter, the product-level lines of your opportunities, so a scenario can report on them or adjust them.
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