tawk.to Make integrationAutomate tawk.to with Make.
What happens after a visitor closes the chat window on your site? The tawk.to Make integration gives you 3 instant triggers that fire on chats and tickets. This guide is for support and sales teams who want those conversations to land in other tools without copying them by hand.
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What does the tawk.to Make integration do?
The tawk.to Make integration lets tawk.to start a scenario, which is the automation you build in Make, whenever a chat begins, a chat ends or a new ticket appears. It only listens: all 3 modules are triggers, and what happens next is handled by the other apps you add after them.
A ticket that reaches the right person. Watch New Ticket starts the flow the moment a ticket is created, so a scenario can pass it to your task tool, your CRM or a team channel instead of waiting for someone to check the inbox.
A live alert when a visitor starts talking. Watch Chat Starts fires on the first message of a chat, whether the visitor or an agent sends it. A sales team can use that signal to ping whoever is on duty.
A record of every finished conversation. Watch Chat Ends fires when a chat closes, which is the natural point to log it in a spreadsheet or a CRM for later follow-up.
What Make does not do here: this app has no action or search module and no Make an API Call module, so Make cannot reply to a chat or edit a ticket inside tawk.to. If you are still weighing tools, the n8n vs Make comparison lays out the differences, the Make pricing page explains plans, and the Make training helps if scenarios are new to you.
How do you connect tawk.to to Make?
- 01
Add a tawk.to module
In your scenario, click the + and search for tawk.to, then pick one of the three triggers. A module is one brick of a scenario. Make then asks you to set up the link with your account, through Create a connection or Add.
- 02
Name the link and authorize it
Naming it is optional, but a clear label helps once several people build scenarios. Then authorize Make on the tawk.to page, or paste the key tawk.to gives you. That link is your connection, reused by every tawk.to module.
- 03
Save the connection
Click Save. The triggers are instant: tawk.to calls Make through a webhook as soon as something happens. Once the scenario is switched on, each chat or ticket event reaches the module without any interval to set.
Build your first scenario with tawk.to
GoalWhen a new ticket is created in tawk.to, Make sends it on to another app your team already checks.
- 01
Create the scenario
Open the Scenarios page, create a new scenario and click the + in the middle of the editor to place the first module. An empty canvas is normal at this stage.
- 02
Pick Watch New Ticket
Search for tawk.to and choose Watch New Ticket. Click Create a connection or Add to link your account. Make keeps that connection for every later tawk.to module.
- 03
Add the destination
Click the + on the right of the trigger and pick the app that should receive the ticket. Map the data coming from Watch New Ticket into its fields. Each ticket travels as one bundle, a single item passed along.
- 04
Test with Run once
Click Run once, then create a test ticket in tawk.to. Make runs the scenario one time, and you can open each module to read the bundle it received.
- 05
Switch it on
When the test looks right, switch the scenario on. With an instant trigger there is no interval to tune: every new ticket starts a run, and each module run counts as one operation on your plan.
tawk.to triggers in Make
3 modules start a scenario when something happens in tawk.to. A scheduled trigger is checked by Make on the scenario's schedule; an instant one is called by tawk.to as soon as it happens.
Watch Chat Ends
Instant triggerIn Make“Triggers when a chat ends.”
Starts your scenario the moment a chat closes, so a finished conversation can turn into a log entry, a follow-up task or a note on a contact without anyone doing it by hand.
Watch Chat Starts
Instant triggerIn Make“Triggers when the first message in a chat is sent by a visitor or agent.”
Gives you an early signal: the scenario starts on the first message of a chat, whether a visitor or one of your agents sent it.
Watch New Ticket
Instant triggerIn Make“Triggers when a new ticket is created.”
Turns every new tawk.to ticket into the start of a scenario, which lets you route requests to the tools where your team actually works.
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