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TimelinesAI for WhatsApp Make integrationAutomate TimelinesAI for WhatsApp with Make.

What if every WhatsApp chat your team handles could start a workflow on its own? The TimelinesAI for WhatsApp Make integration gives you 8 modules: 5 instant triggers and 3 actions that send messages or files. This page walks you through the token, the connection and a first scenario.

Try the TimelinesAI for WhatsApp integration on MakeSee the 8 modules

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What you can automate

What does the TimelinesAI for WhatsApp Make integration do?

It links your TimelinesAI account, the shared WhatsApp inbox your team works from, to Make, a no-code tool where you chain apps into a scenario (the automation you build). Chats and messages in TimelinesAI can start that scenario, and Make can send a message or a file back into WhatsApp for you.

Greet every new contact. Watch New Incoming Chat fires when someone writes to you for the first time, and Send a Message to an Existing Chat answers in that same chat with your opening text, so nobody waits in silence while the team is busy.

Keep a log of what customers ask. Watch New Received Message hands each incoming message to Make as a bundle (one item passed from module to module), and you can copy it into a spreadsheet or your CRM with the module of that app.

Deliver a document at the right moment. When another app finishes a quote or a ticket, Send a File to an Existing Chat drops the file into the customer's WhatsApp thread instead of leaving it in an email nobody opens.

What the app does not offer: there is no search module and no Make an API Call module, so Make cannot look up old chats or reach parts of TimelinesAI outside these 8 modules. Before you build, the Make review covers how the editor feels day to day, and Make pricing explains what each plan counts. Weighing another tool? n8n vs Make puts the two side by side.

Connect

How do you connect TimelinesAI for WhatsApp to Make?

  1. 01

    Generate a token in TimelinesAI

    Log in to TimelinesAI, open Automations > Make in the left sidebar and click Generate new token. Copy the token value and keep it somewhere safe: Make asks for it in the next step.

  2. 02

    Open a connection from a module

    In your Make scenario, add any TimelinesAI for WhatsApp module and click Create a connection. A connection is your TimelinesAI account linked to Make once, then reused by every module of the app. The Connection name field is optional.

  3. 03

    Paste the token and save

    Paste the token into the API Key field and click Save. If a window asks you to authenticate or confirm access, accept it, and the connection shows up in the module, ready for your scenarios.

First scenario

Your first scenario: reply to every new incoming chat

GoalWhen a new contact starts a chat in TimelinesAI for WhatsApp, Make sends a welcome message back in that same chat.

  1. 01

    Create the scenario

    From the Scenarios page, create a new scenario and click the + in the middle of the canvas. That button adds the first module, the one that starts everything.

  2. 02

    Add the trigger

    Search for TimelinesAI for WhatsApp and pick Watch New Incoming Chat. Click Create a webhook, then Create a connection and paste your token, as described in the connection steps above.

  3. 03

    Add the reply

    Click the + on the right of the trigger and choose Send a Message to an Existing Chat. Map the chat from the trigger's output into the module, then type the welcome text your contacts should read.

  4. 04

    Test with Run once

    Click Run once, then start a chat from another WhatsApp number. Open the bubble above each module to read the bundle it received and check the reply landed in the right thread.

  5. 05

    Switch it on

    Save and switch the scenario on. Since the trigger is instant, TimelinesAI calls Make whenever a new chat comes in, so the 15-minute default schedule of scheduled triggers does not apply here.

Triggers

What can start a TimelinesAI for WhatsApp scenario?

5 modules start a scenario when something happens in TimelinesAI for WhatsApp. A scheduled trigger is checked by Make on the scenario's schedule; an instant one is called by TimelinesAI for WhatsApp as soon as it happens.

TimelinesAI for WhatsApp1Watch New Chat

Watch New Chat

Instant trigger

In Make“Triggers when a new chat is started by sending a message.”

This trigger starts your scenario when your team opens a brand new chat by sending the first message. You get a record of every conversation your side begins, without anyone logging it by hand.

How it fires
instant: the app calls Make through a webhook as soon as it happens, so the scenario runs right after that first message leaves.
When to use it
a sales rep reaches out to a new prospect on WhatsApp and you want that contact added to your CRM as an open lead.
Watch out
it only covers chats your side opens. Inbound first contacts belong to Watch New Incoming Chat.
TimelinesAI for WhatsApp2Watch New Incoming Chat

Watch New Incoming Chat

Instant trigger

In Make“Triggers when a new chat is initiated by an incoming message.”

Here the scenario runs when a stranger writes first and a new chat appears in your shared inbox. It is the cleanest way to react to fresh demand, because it ignores every thread that already exists.

How it fires
instant: the app calls Make through a webhook as soon as it happens, which means the welcome can go out before anyone on the team sees the chat.
When to use it
a shop gets questions from new buyers and wants an automatic greeting plus a ticket for the support team.
Watch out
a returning customer writing in an old chat will not start it.
TimelinesAI for WhatsApp3Watch New Received Message

Watch New Received Message

Instant trigger

In Make“Triggers when a new message is received in a chat.”

Every message that arrives in any chat becomes a bundle for Make, whether the conversation just started or has been open for a while. That gives you the full flow of what customers say, ready to be filed, tagged or forwarded.

How it fires
instant: the app calls Make through a webhook as soon as it happens, one run per incoming message.
When to use it
you want each question archived in a spreadsheet, or a manager alerted when a message mentions a refund.
Watch out
busy inboxes mean many runs, and each module that runs uses an operation, the unit Make counts on your plan. Add a filter right after the trigger.
TimelinesAI for WhatsApp4Watch New Sent Message

Watch New Sent Message

Instant trigger

In Make“Triggers when a new message is sent in a chat.”

This one fires on the other direction: each message your team sends from TimelinesAI. It lets you keep track of answers given, promises made and follow-ups sent, straight from the conversation itself.

How it fires
instant: the app calls Make through a webhook as soon as it happens, once for every outgoing message.
When to use it
a team lead wants replies copied into the customer record so the history lives in one place.
Watch out
if the same scenario also sends a message with one of the Send modules, that message can fire the trigger again and start a loop. Keep sending out of scenarios built on this trigger, or filter those messages out.
TimelinesAI for WhatsApp5Watch Renamed Chat

Watch Renamed Chat

Instant trigger

In Make“Triggers when a chat is renamed.”

Renaming a chat in TimelinesAI starts this scenario. Teams often use the chat name as a label, so a rename is a handy signal that a conversation changed status or owner.

How it fires
instant: the app calls Make through a webhook as soon as it happens, right after the new name is saved.
When to use it
your agents rename a chat with the client's company once qualified, and you want that name pushed into your CRM.
Watch out
the trigger only tells you a rename happened. Agree on a naming rule with the team first, or Make will pass along whatever someone typed.
Modules

What can Make do in TimelinesAI for WhatsApp?

TimelinesAI for WhatsApp gives you 3 modules. For each one: what it does for you, when to reach for it, and what to watch out for.

TimelinesAI for WhatsApp1

Send a File to an Existing Chat

Action

In Make“Sends a file to an existing chat.”

Drop a file, such as a quote, an invoice or a PDF guide, into a conversation that is already open, so the customer finds it where they talk to you.

When to use it
another app produces a document for a client who already chats with you, and you want it delivered in that thread.
Watch out
on the Free plan, Make handles files up to 5 MB, so check the size of what you send.
TimelinesAI for WhatsApp2

Send a Message to a Chat

Action

In Make“Sends a message to a chat.”

Post a text message into a WhatsApp chat from your scenario, so an update, a reminder or a confirmation goes out without anyone typing it.

When to use it
an order or booking is confirmed in another app and the customer should hear about it on WhatsApp.
Watch out
the doc does not say how this module picks its chat compared with the Existing Chat version, so open its fields in the editor before choosing between the two.
TimelinesAI for WhatsApp3

Send a Message to an Existing Chat

Action

In Make“Sends a message to an existing chat.”

Answer inside a conversation you already have, which keeps the whole exchange in one thread for your team and your customer.

When to use it
right after one of the Watch triggers, to reply in the chat that started the scenario, as in the welcome scenario above.
Watch out
map the chat from the trigger rather than typing it, or every run will write to the same conversation.
Need help

Need help automating TimelinesAI for WhatsApp with Make?

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FAQ

TimelinesAI for WhatsApp and Make: common questions

01Is the TimelinesAI for WhatsApp Make integration free?
Yes, on the Make side. TimelinesAI for WhatsApp is a standard app, available from the Free plan. That plan allows 2 active scenarios, a minimum of 15 minutes between scheduled runs, 5 minutes of execution per run, files up to 5 MB and 512 MB of data transfer. Paid plans (Core, Pro, Teams and Enterprise) lift those limits and count usage in credits each month. You still need an active TimelinesAI account and its API key, and TimelinesAI has its own subscription, described on its pricing page.
02What do you need to connect TimelinesAI for WhatsApp to Make?
You need an active TimelinesAI account and an API token. In TimelinesAI, open Automations then Make in the left sidebar, click Generate new token and copy the value. In Make, add a TimelinesAI for WhatsApp module, click Create a connection, paste the token into the API Key field and save. On an instant trigger, click Create a webhook first and open the connection from there. If TimelinesAI asks you to authenticate or confirm access, accept it, and every module of the app can then reuse that one connection.
03Do TimelinesAI for WhatsApp triggers in Make fire instantly?
Yes. All 5 triggers are instant: TimelinesAI calls Make through a webhook as soon as a chat starts, a message comes in or goes out, or a chat is renamed. Your scenario does not wait for a schedule, unlike scheduled triggers that Make checks every 15 minutes by default. The flip side is that each event starts a run, and every module in that run uses an operation on your plan. On a busy inbox, add a filter just after the trigger so only the messages you care about go further.
04What if the TimelinesAI for WhatsApp Make module you need is missing?
It depends on what you need. The app has 8 modules: 5 triggers and 3 actions that send a message or a file. There is no search module and no Make an API Call module, so Make cannot read old chats or reach other TimelinesAI features through this app. The doc does not list any numeric limits either. If a step is missing, look for another app in Make that covers it, or ask the Hack'celeration team, who build Make scenarios for clients and can suggest a workaround.
05Should you use Make or n8n for TimelinesAI for WhatsApp?
It depends on the tool you already run. Make gives you a ready TimelinesAI for WhatsApp app with 8 modules, including 5 instant triggers, and you connect it with a single token. Many apps also have an n8n node, so check whether TimelinesAI has one before choosing. Compare the modules each side offers for your exact use case, and pick the one where your other automations already live, so everything stays in one place.
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