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Trustmary Make integrationAutomate Trustmary with Make.

What if every finished Trustmary survey could start the follow-up by itself? The Trustmary Make integration gives you 4 modules: 1 instant trigger, 2 actions and 1 search. This guide shows how to link your account, then walks you through a first working scenario.

Try the Trustmary integration on MakeSee the 4 modules

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What you can automate

What can the Trustmary Make integration do for you?

The Trustmary Make integration links your Trustmary account to Make, a visual automation tool. You build a scenario, which is a chain of small blocks called modules, and Make runs it for you: it can react the moment a customer completes a survey, add contacts to Trustmary, or look up the people already stored there.

Follow up on feedback while it is fresh. Start a scenario with Watch New Completed Answer and pass each finished answer to another app, such as your team chat or a task tool, so a customer success manager sees it and can reply.

Keep your review audience complete. When someone signs up in your shop or newsletter tool, Create a Contact adds them to Trustmary so your next feedback request reaches them. Put List Contacts in front if you want to check who is already there.

Go beyond the listed modules. Trustmary exposes only 4 modules in Make. For anything else its API allows, Make an API Call reuses the same connection and calls the endpoint you need.

One caution before you rely on the details: the Make documentation for Trustmary states that it was generated with AI from the vendor's documentation and may contain mistakes, so confirm important behavior in Trustmary itself. If you are new to the tool, our Make review gives the big picture, and n8n vs Make helps if you are still choosing between the two platforms.

Connect

How do you connect Trustmary to Make?

  1. 01

    Copy your Trustmary API key

    You need an active Trustmary account. In Trustmary, open Settings, go to the Developer tab and copy the API key shown on the screen. Keep it at hand for the next step.

  2. 02

    Add a Trustmary module in Make

    In your Make scenario, add any Trustmary module and click Create a connection. A connection is your Trustmary account linked to Make once, then reused by every Trustmary module. The Connection name field is optional.

  3. 03

    Paste the key and save

    Enter the API key you copied, or follow the instructions Make shows on screen, and save. From then on, the Trustmary modules can read and write in your account without asking again.

First scenario

Your first scenario: send new customers to Trustmary

GoalWhen a new customer appears in another app, Make adds that person as a contact in Trustmary.

  1. 01

    Create the scenario

    On the Scenarios page, create a new scenario and click the + to add the first module. Pick the app where your new customers show up, for example your shop or your signup form.

  2. 02

    Set up the starting module

    Choose that app's module that watches for new customers, click Create a connection to link the account, then fill its fields from the lists Make offers once the connection exists.

  3. 03

    Add Create a Contact

    Click the + on the right of the first module, search for Trustmary and pick Create a Contact. Connect your account with the API key, then map the customer data coming from the first module into the Trustmary fields.

  4. 04

    Test with Run once

    Click Run once and create a test customer in the first app. Open the bundles each module received (a bundle is one item passed along, here one customer) and check the new contact in Trustmary.

  5. 05

    Schedule and switch on

    Set the schedule on the first module, which runs every 15 minutes by default, and switch the scenario on. Each module run on one bundle counts as one operation on your Make plan.

Triggers

What starts a Trustmary scenario

1 module starts a scenario when something happens in Trustmary. A scheduled trigger is checked by Make on the scenario's schedule; an instant one is called by Trustmary as soon as it happens.

Trustmary1Watch New Completed Answer

Watch New Completed Answer

Instant trigger

In Make“Triggers when a new survey answer is completed.”

Feedback reaches your other tools the moment a customer finishes a Trustmary survey, so nobody has to open the dashboard to spot it. Each completed answer starts the scenario once and carries its content to the modules that follow.

How it fires
it is instant: Trustmary calls Make through a webhook as soon as the answer is completed, instead of Make checking on a schedule.
When to use it
you want an alert, a task or a CRM note created whenever a customer submits feedback.
Watch out
during setup, click Create a webhook before Create a connection, or the trigger has nothing to listen on.
Modules

What the Trustmary modules can do

Trustmary gives you 3 modules. For each one: what it does for you, when to reach for it, and what to watch out for.

Trustmary1

Create a Contact

Action

In Make“Creates a new contact.”

You get a new person in Trustmary without typing them in, ready to receive your next survey or review request. It acts on one item, so each customer passed to it becomes one contact.

When to use it
a customer buys, books or signs up in another app and should join your feedback audience.
Watch out
it always creates; run List Contacts first if the same person may arrive twice.
Trustmary2

Make an API Call

Action

In Make“Performs an arbitrary authorized API call.”

This module opens the rest of the Trustmary API to your scenario, reusing the connection you already set up. You pick the endpoint and send the request yourself, so it covers what the other 3 modules leave out.

When to use it
you need a Trustmary operation that has no dedicated module in Make.
Watch out
you work straight with the API here, so keep the Trustmary developer documentation open while you build it.
Trustmary3

List Contacts

Search

In Make“Lists all contacts or returns specific one.”

This search gives you the contacts already saved in Trustmary, either all of them or one specific person. It can return zero, one or many bundles, and every later module runs once per bundle.

When to use it
before adding a customer, to check whether they are already part of your audience.
Watch out
an empty result is normal when nobody matches, so plan what the scenario should do next in that case.
Need help

Need help automating Trustmary with Make?

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FAQ

Trustmary and Make: common questions

01Is the Trustmary Make integration free?
Yes, on the Make side. Trustmary is a standard app, so it works from the Free plan. That plan allows 2 active scenarios, a minimum of 15 minutes between scheduled runs, 5 minutes per execution, files up to 5 MB and 512 MB of data transfer. Paid plans (Core, Pro, Teams and Enterprise) lower the interval to 1 minute and allow unlimited active scenarios. You still need an active Trustmary account with an API key, which depends on your Trustmary subscription.
02What do you need to connect Trustmary to Make?
An active Trustmary account and its API key. In Trustmary, open Settings, then the Developer tab, and copy the key displayed there. In Make, add a Trustmary module, click Create a connection, give it a name if you like, and paste the key. For the instant trigger, click Create a webhook first and create the connection from there. The same connection then serves every Trustmary module in your scenarios. If the connection fails later, check first that the key pasted in Make is still the one shown in that Developer tab.
03Does the Trustmary trigger in Make work in real time?
Yes. Watch New Completed Answer is an instant trigger: Trustmary calls Make through a webhook as soon as a survey answer is completed, so the scenario starts right away instead of waiting for a scheduled check. Scenarios that begin with another app instead follow the schedule set on their first module, every 15 minutes by default, and never faster than 15 minutes on the Free plan. That difference matters when you design the flow: put Watch New Completed Answer first whenever a fast reaction to feedback is what you are after.
04What if a Trustmary module is missing in Make?
Use Make an API Call. It calls any endpoint of the Trustmary API with the connection you already created, so you are not limited to the 4 modules listed. Check the endpoint in the Trustmary developer documentation first. Also keep in mind that Make's own page for this app says it was written with AI from Trustmary's documentation and may contain errors, so verify important details with Trustmary. If the call fails, read the error in the bundle output after Run once before changing anything else.
05Should you use Make or n8n for Trustmary?
It depends on the tool your team already uses. In Make, Trustmary comes with 4 modules, an instant trigger for completed answers and Make an API Call for the rest, all from the Free plan. The same app often has an n8n node too. Compare which modules each platform offers for what you plan to automate, then pick the editor you find easier to maintain. Both options can reach the Trustmary API directly when a ready-made module is missing, so that alone should not decide it.
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