Resources · Make integration

Trustpilot Make integrationAutomate Trustpilot with Make.

Can Make talk to your Trustpilot Business account? Yes: the Trustpilot Make integration gives you 2 action modules that call the Trustpilot API for you. This guide is for teams that handle reviews and want the data elsewhere. You will link your key and build a first scenario.

Try the Trustpilot integration on MakeSee the 2 modules

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What you can automate

What can the Trustpilot Make integration do for you?

The Trustpilot Make integration links your Trustpilot Business account to Make, a no-code tool where you build a scenario: an automation made of modules, each one a brick that does a single job. Trustpilot brings 2 modules, both actions that send a request to the Trustpilot API once your account is connected.

Because the app has no trigger, every scenario starts somewhere else. A support lead can start from a spreadsheet row or a form reply, then use Make an API Call Using API Key to query Trustpilot and pass the answer to the help desk. The result: review information lands where the team already works.

A marketing manager can do the same thing with Make an API Call Using OAuth Token when the account is authorized that way, and push what comes back into a report or a shared table. A third pattern: an operations team starts the scenario on a schedule, so Make asks Trustpilot for fresh data at a regular interval and files it in another app.

Know the limits before you start. Both modules are generic: you choose the Trustpilot API request yourself, which means reading the Trustpilot API documentation for the address and parameters. Make also warns that its Trustpilot documentation is AI-generated and may contain mistakes, so check important details with Trustpilot directly.

If you are weighing tools, the n8n vs Make comparison lays out the criteria. To learn the editor step by step, the Make training starts from zero, and the Make troubleshooting page helps when a run fails.

Connect

How do you connect Trustpilot to Make?

  1. 01

    Copy your Trustpilot API key

    Open your Trustpilot Business dashboard and go to the Settings or Integrations section, then the API, Developers or API Keys area. Copy the key shown there. You need an active Business account for this to work.

  2. 02

    Add a Trustpilot module

    In your Make scenario, add one of the Trustpilot modules and click Create a connection. A connection is your Trustpilot account linked to Make once, then reused by every Trustpilot module you add later.

  3. 03

    Paste the key and save

    Give the connection a clear name in Connection name if you like, it is optional. Then paste the credentials you copied from Trustpilot, or follow the instructions Make shows on screen, and save the connection.

First scenario

Build your first scenario with Trustpilot

GoalWhen another app sends Make a new item, Make calls the Trustpilot API with your key and passes the answer on.

  1. 01

    Create the scenario

    From the Scenarios page, create a new scenario and click the + to add the first module. Pick the app that holds the starting data, since Trustpilot itself cannot start a scenario.

  2. 02

    Add the Trustpilot call

    Click the + to the right of that first module, search for Trustpilot and choose Make an API Call Using API Key. Select your connection or create it with Create a connection.

  3. 03

    Describe the request

    Fill the module with the Trustpilot API request you need, taken from the Trustpilot API documentation. Map values from the first module where the request needs them, for example an identifier from a sheet row.

  4. 04

    Test with Run once

    Click Run once to run the scenario a single time. Then read the bundles each module received: a bundle is one item passing from one module to the next.

  5. 05

    Schedule and switch on

    On the first module, open the clock and set the Scheduling. A new scenario runs every 15 minutes by default. When the test looks right, switch the scenario on.

Modules

What the Trustpilot modules do

Trustpilot gives you 2 modules. For each one: what it does for you, when to reach for it, and what to watch out for.

Trustpilot1

Make an API Call Using API Key

Action

In Make“Performs an arbitrary authorized API call using API Key.”

This module sends a request of your choice to the Trustpilot API, signed with the API key from your Business dashboard, and hands the response to the next module. It is the main door into Trustpilot from Make.

When to use it
your connection uses the key copied from Trustpilot and you need data or an action that no other app in your scenario covers.
Watch out
Make does not build the request for you, so keep the Trustpilot API documentation open while you fill it in.
Trustpilot2

Make an API Call Using OAuth Token

Action

In Make“Performs an arbitrary authorized API call.”

Here the request to the Trustpilot API goes out under an OAuth token instead of a plain key, and you still get the raw answer back as a bundle for the rest of the scenario.

When to use it
your Trustpilot access is set up with OAuth authorization instead of a plain copied key.
Watch out
each call counts as one operation on your Make plan, so a scenario that loops over many rows can use up operations quickly.
Need help

Need help automating Trustpilot with Make?

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FAQ

Trustpilot Make integration: frequent questions

01Is the Trustpilot Make integration free?
Yes, on the Make side. Trustpilot is a standard app, so it works from the Free plan onward. That plan allows 2 active scenarios, a minimum of 15 minutes between scheduled runs, 5 minutes of execution per run, files up to 5 MB and 512 MB of data transfer. Paid plans (Core, Pro, Teams and Enterprise) lower the interval to 1 minute and remove the cap on active scenarios. You still need an active Trustpilot Business account; the Trustpilot pricing page covers that subscription.
02What does the Trustpilot Make connection require?
An active Trustpilot Business account and its API key. In the Trustpilot dashboard, open Settings or Integrations, then the API, Developers or API Keys area, and copy the key. In Make, add a Trustpilot module, click Create a connection, optionally name it, and paste the credentials. The connection is then reused by both Trustpilot modules, so the setup happens only once per account. Give the connection a clear name if you manage several Trustpilot accounts.
03Can a Trustpilot scenario in Make start on its own in real time?
Not from Trustpilot. The app has no trigger module, only 2 actions, so Trustpilot cannot tell Make that something happened. Start the scenario from another app instead, such as a form, a spreadsheet or a help desk, or use the scheduling clock on the first module. A new scenario runs every 15 minutes by default, and the Free plan will not go below that interval. For a quick test, the Run once button works whatever the schedule.
04What if a Trustpilot module is missing in Make?
It depends on the request. Both Trustpilot modules already send custom calls to the Trustpilot API, one with an API key and one with an OAuth token, so most needs go through them once you know the request from the Trustpilot documentation. If the Trustpilot API does not offer what you want, look for another app that holds the data, or ask the team for help designing the scenario. Keep in mind that each call still counts as one operation.
05Make or n8n for the Trustpilot integration?
It depends on your criteria rather than on Trustpilot. In Make, the integration comes down to 2 API call modules and a connection built on your Business API key, inside a visual editor with a Free plan that allows 2 active scenarios. The same app often has an n8n node too. Compare how each tool handles your other apps, your team's habits and your budget before you choose, and test a small scenario first.
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