Resources · Make integration

Woztell | Unleash WhatsApp Make integrationAutomate Woztell | Unleash WhatsApp with Make.

Can Make react to the messages your customers send through Woztell? The Woztell | Unleash WhatsApp Make integration gives you 18 modules across WhatsApp, Facebook, Instagram and WebChat. This page shows how to connect your account and build a first scenario step by step.

Try the Woztell | Unleash WhatsApp integration on MakeSee the 18 modules

Verified Trustpilot reviews · AI, automation & growth agency

What you can automate

What can the Woztell | Unleash WhatsApp Make integration do?

The Woztell | Unleash WhatsApp Make integration links your Woztell account to Make, a no-code tool where you build a scenario: an automation made of modules, each one a single brick such as a trigger, an action or a search. Woztell brings 4 triggers, 12 actions and 2 searches, all centered on chat messages and the members who send them.

Sort incoming WhatsApp conversations. Watch New WhatsApp Message picks up new messages, then Manage Member Tags labels the sender so your sales and support people each see their own queue in Woztell.

Hand a conversation to a human. When a message from WebChat needs a person, Manage Member LiveChat can switch that member to live chat, and Redirect Member To Node can send them back into the right part of your bot flow afterward.

Reach members on the channel they use. List of Members returns the people you want to contact, and the session message modules for WhatsApp, Facebook, Instagram and WebChat send each of them a reply. Send Whatsapp Template Message covers the template side of WhatsApp.

Be aware of one limit: Make's own documentation for this app is marked as limited, with no field list and no module descriptions. Test each module with Run once before relying on it. If you get stuck, the Make troubleshooting guide helps with common errors, and the n8n vs Make comparison is worth a read if you are still picking a tool. To learn to build scenarios yourself, see the Make training.

Connect

How do you connect Woztell | Unleash WhatsApp to Make?

  1. 01

    Add a Woztell module

    In a new scenario, click the + and search for Woztell. Pick any of its modules, for example Watch New WhatsApp Message, then click Create a connection. A connection is your Woztell account linked to Make once and reused by every Woztell module.

  2. 02

    Name the connection

    Give the connection a name you will recognize later, such as the brand or the WhatsApp number it serves. This step is optional, but it saves guesswork the day you manage several Woztell accounts in the same Make organization.

  3. 03

    Authorize and save

    Authorize Make on the Woztell page that opens, or paste the key Woztell gives you if Make asks for one. Then click Save. The module now shows your connection and you can fill in its settings.

First scenario

Build your first scenario with Woztell | Unleash WhatsApp

GoalWhen a new WhatsApp message arrives in Woztell, Make tags the member who sent it.

  1. 01

    Create the scenario

    Open the Scenarios page in Make, create a new scenario and click the large + in the middle of the editor to add your first module.

  2. 02

    Set the trigger

    Search for Woztell and choose Watch New WhatsApp Message. Click Create a connection if you have not linked your account yet, then fill the fields Make shows once the connection works.

  3. 03

    Add the tagging step

    Click the + on the right of the trigger and pick Manage Member Tags. Map the member from the trigger's output so the tag lands on the person who wrote in, not on a fixed contact.

  4. 04

    Test with Run once

    Send a test WhatsApp message to your number, then click Run once. Open the bubbles above each module to read the bundles they received and confirm the right member got the tag.

  5. 05

    Schedule and switch on

    Click the clock on the trigger to set how often Make checks Woztell. New scenarios run every 15 minutes by default. Switch the scenario on, and each check now tags fresh senders.

Triggers

Which Woztell triggers start a scenario?

4 modules start a scenario when something happens in Woztell | Unleash WhatsApp. A scheduled trigger is checked by Make on the scenario's schedule; an instant one is called by Woztell | Unleash WhatsApp as soon as it happens.

Woztell | Unleash WhatsApp1Watch New Facebook Message

Watch New Facebook Message

triggerIn the docs only

Watch New Facebook Message starts your scenario from the Facebook side of Woztell, so every new message turns into a bundle, one item passed to the next module, that you can tag, answer or log somewhere else.

How it fires
scheduled. Make checks the app on the scenario's schedule and collects what arrived since the previous check.
When to use it
your community manager handles Facebook Page conversations in Woztell and wants each new thread copied into the team's ticket tool.
Watch out
the Make doc describes none of this module's fields, so send yourself a test message and click Run once before mapping anything.
Woztell | Unleash WhatsApp2Watch New Instagram Message

Watch New Instagram Message

triggerIn the docs only

Instagram direct messages that reach Woztell can open a scenario with this trigger, which gives you each new message as its own bundle for the modules that follow.

How it fires
scheduled. Make polls Woztell at the rhythm set on the clock of this first module, 15 minutes by default on a new scenario.
When to use it
a shop that sells through Instagram wants every product question to reach its sales channel or a shared spreadsheet without anyone copying it by hand.
Watch out
each message Make picks up costs an operation, one run of one module that counts on your plan, so a busy inbox uses more of your monthly credits.
Woztell | Unleash WhatsApp3Watch New WebChat Message

Watch New WebChat Message

triggerIn the docs only

This trigger listens to the chat widget on your website through Woztell and hands each new visitor message to your scenario, ready to be sorted or passed to a person.

How it fires
scheduled. Make asks Woztell for new messages each time the scenario's schedule comes around, so replies built on it are not instant.
When to use it
a SaaS team wants website chats that mention a demo to be flagged for a salesperson through Manage Member LiveChat.
Watch out
a scheduled trigger waits for its next check; on the Free plan that gap can never be shorter than 15 minutes, which matters for a live website chat.
Woztell | Unleash WhatsApp4Watch New WhatsApp Message

Watch New WhatsApp Message

triggerIn the docs only

The WhatsApp trigger is the natural starting point for this app: it picks up new messages sent to your Woztell WhatsApp channel and passes them one by one to the rest of the scenario.

How it fires
scheduled. Make checks Woztell on the scenario's schedule, as shown by the clock badge on the module.
When to use it
a service business receives booking requests on WhatsApp and wants each sender tagged and recorded before an agent replies.
Watch out
if your scenario also sends WhatsApp replies, add a filter on the sender so your own outgoing messages never start a new run.
Modules

What else can Make do in Woztell?

Woztell | Unleash WhatsApp gives you 14 modules. For each one: what it does for you, when to reach for it, and what to watch out for.

Woztell | Unleash WhatsApp1

Execute GraphQL Query

ActionIn the docs only

For anything the other modules do not cover, this one lets you send a GraphQL query you write yourself to Woztell and work with what comes back in later modules.

When to use it
you need a piece of Woztell data that no ready-made module returns and you already know how to write the query.
Watch out
Make gives no help on the query itself, so start with a read-only request and check the result with Run once.
Woztell | Unleash WhatsApp2

Get Channel Info

ActionIn the docs only

Get Channel Info fetches the details of one Woztell channel so later modules can use them, for instance to label a report with the channel a message came from.

When to use it
you run several WhatsApp numbers or brands in Woztell and your scenario must know which one it is handling.
Watch out
the doc does not list what the module returns, so read the output bundle once before mapping its values.
Woztell | Unleash WhatsApp3

List of Channels

SearchIn the docs only

This search returns the channels set up in your Woztell account, each one as a separate bundle, which is handy when a scenario must loop over all of them.

When to use it
an agency managing chat channels for several clients wants to run the same check on every channel without adding one module per channel.
Watch out
a search can return zero, one or many bundles, and every module after it runs once per bundle, which multiplies operations.
Woztell | Unleash WhatsApp4

List of Members

SearchIn the docs only

List of Members pulls the people who talk to your bot, one bundle per member, so you can act on a group rather than a single contact.

When to use it
you want to send a follow-up to members who share a tag, or copy your member base into a CRM after a campaign.
Watch out
an empty result stops the rest of the scenario for that run, so test with a filter you know matches at least one member.
Woztell | Unleash WhatsApp5

Manage Member LiveChat

ActionIn the docs only

When a bot conversation needs a person, Manage Member LiveChat switches a member between the bot and a human agent, judging by its name, so a person can take over the conversation.

When to use it
a customer writes a word such as "refund" or "complaint" and your scenario should move them to a support agent right away.
Watch out
the doc does not explain the available settings, so try both directions on a test member before switching real customers.
Woztell | Unleash WhatsApp6

Manage Member Opt-Out

ActionIn the docs only

Respecting a customer who no longer wants messages is the job of Manage Member Opt-Out, which updates a member's opt-out status in Woztell from your scenario.

When to use it
someone unsubscribes in your CRM or email tool and you want Woztell to stop messaging them as well.
Watch out
map the member carefully, since opting out the wrong person silences a customer who still expects your messages.
Woztell | Unleash WhatsApp7

Manage Member Tags

ActionIn the docs only

Tags are how most teams sort members in Woztell, and this action adds or changes them from Make, based on what the rest of the scenario learned.

When to use it
a lead fills in a form on your site and you want their chat profile tagged "hot lead" before a salesperson opens the conversation.
Watch out
keep your tag names identical to the ones already used in Woztell, otherwise you end up with near duplicates that nobody filters on.
Woztell | Unleash WhatsApp8

Redirect Member To Node

ActionIn the docs only

Redirect Member To Node moves a member to a chosen point of your Woztell bot flow, so the next message they get comes from the right step of the conversation.

When to use it
a payment is confirmed in your billing tool and the customer should jump straight to the "order confirmed" part of the bot.
Watch out
the Make doc gives no detail on how the node is chosen, so test the redirect on your own number after each change to the bot.
Woztell | Unleash WhatsApp9

Send Facebook Session Message

ActionIn the docs only

This action replies to a member on Facebook Messenger through Woztell, inside a conversation that is already open, with text built from earlier modules.

When to use it
an order status changes in your shop and the customer who asked about it on Facebook should get the update in the same thread.
Watch out
run it once on your own account first, because a mapping mistake here sends a real message to a real customer.
Woztell | Unleash WhatsApp10

Send Instagram Session Message

ActionIn the docs only

Send Instagram Session Message answers a member in their Instagram inbox from Make, so a reply can go out as soon as the information it needs exists elsewhere.

When to use it
a creator's team confirms a collaboration request in a spreadsheet and wants the requester told on Instagram without retyping the answer.
Watch out
each run sends a message, so place a filter before this module to keep test data away from real followers.
Woztell | Unleash WhatsApp11

Send WebChat Session Message

ActionIn the docs only

Visitors chatting on your website can get an automatic answer through this module, which posts a message into their open Woztell WebChat session.

When to use it
a visitor asks for a quote, your scenario looks up the price in another app and sends it back in the chat.
Watch out
since WebChat triggers here are scheduled, a reply can arrive after the visitor has left; keep answers useful even when read later.
Woztell | Unleash WhatsApp12

Send Whatsapp Session Message

ActionIn the docs only

Send Whatsapp Session Message writes to a member inside an ongoing WhatsApp conversation, which makes it the usual partner of Watch New WhatsApp Message.

When to use it
a customer asks where their parcel is, Make finds the tracking status in your logistics tool and answers them on WhatsApp.
Watch out
pair it with a filter on the sender, otherwise the reply itself can be caught by the trigger and start the scenario again.
Woztell | Unleash WhatsApp13

Send Whatsapp Template Message

ActionIn the docs only

Where the session module answers an open chat, this one sends a WhatsApp message built on a template, which suits outreach that does not follow a customer message.

When to use it
a booking lands in your calendar tool, and the client should get a WhatsApp reminder in your usual wording.
Watch out
the doc says nothing about how templates are picked. Try it on your own number before any real client sees it.
Woztell | Unleash WhatsApp14

Update Member Language

ActionIn the docs only

Update Member Language sets the language stored for a member, so your bot and your later messages speak to each person in the language they chose.

When to use it
a customer picks Spanish in your signup form and the WhatsApp bot should switch to Spanish for them from then on.
Watch out
the doc does not say which language codes Woztell accepts, so copy one from an existing member and confirm with Run once.
Need help

Need help automating Woztell | Unleash WhatsApp with Make?

A person reads every message.

FAQ

Questions about the Woztell | Unleash WhatsApp Make integration

01Is the Woztell | Unleash WhatsApp Make integration free?
Yes, the app itself is available from the Make Free plan, since it is a standard app and not an enterprise one. The Free plan has limits you will notice quickly: 2 active scenarios, at least 15 minutes between two scheduled runs, 5 minutes of execution per run, files up to 5 MB and 512 MB of data transfer. Paid plans (Core, Pro, Teams and Enterprise) lower the interval to 1 minute and remove the cap on active scenarios. Your Woztell subscription is a separate matter that Make does not cover.
02What do you need to connect Woztell | Unleash WhatsApp to Make?
You need a working Woztell account and a Make account. Make's documentation for this app lists no prerequisite, so the generic connection steps apply: add any Woztell module, click Create a connection, optionally name it, authorize Make on the Woztell page or paste the key Woztell provides, then click Save. The same connection then serves all 18 Woztell modules in every scenario. If authorization fails, ask Woztell which credential Make should receive before trying again.
03Do the Woztell triggers in Make react in real time?
No. The 4 Woztell triggers, for WhatsApp, Facebook, Instagram and WebChat messages, are treated as scheduled: Make's documentation does not state their type, so this is inferred from their names, and none is marked instant. A scheduled trigger waits for Make to check the app on the scenario's schedule, which is every 15 minutes by default. You can shorten that to 1 minute on a paid plan, but never below 15 minutes on the Free plan. Look for the clock badge on the module in the editor to confirm the type. For chat replies, plan your wording so a short delay does not feel odd to the customer.
04What if a Woztell module is missing in Make?
It depends on what you need. The app has no Make an API Call module, so there is no generic request option. Execute GraphQL Query is the closest thing: it lets you write your own query to Woztell for data the other modules do not return. Keep in mind that Make's documentation for this app is limited and describes no fields, so every module deserves a test with Run once. If a need still falls outside what the 18 modules offer, the team at our Make agency can look at your case and suggest a route.
05Should you use Make or n8n for Woztell | Unleash WhatsApp?
It depends on your criteria, not on a winner. On Make, Woztell comes with 18 modules: 4 scheduled triggers, 12 actions and 2 searches, usable from the Free plan with its 2 active scenarios. Many apps also exist as an n8n node, so check whether Woztell has one before deciding. Then compare on what matters to your team: which tool your people already know, how your other apps are covered, and how each one counts usage. A short test scenario on each side usually settles the question faster than a feature table.
Same platform

Other docs you might need on this stack.

Browse all integrations