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800.com Zapier integrationAutomate 800.com with Zapier.

The 800.com Zapier integration gives you 3 triggers, 0 actions and 0 searches. Every one of them is instant: a call starts, ends or gets analyzed, and your Zap runs straight away. Here is what each does, what it costs and where it breaks.

See the 3 operations

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Overview

What the 800.com Zapier integration does for you

It links your 800.com account, the call tracking and phone service, to Zapier so that your calls start automations. Zapier calls such an automation a Zap: one starting event, then one or more steps that run in other apps every time that event happens. Here the starting event is always a call.

Three results teams usually build. A support desk gets a heads-up in its chat channel the second a call begins, thanks to Started Call, so someone can pull up the customer file. A sales team logs every finished call in its CRM or a shared sheet with Completed Call, and stops relying on memory at the end of the day. A manager collects the analysis that 800i, the call analysis of 800.com, produces once a call has been processed, through Completed Call Intelligence, and files it next to the deal.

Now what the app page does not say out loud. Zapier only listens to 800.com. It cannot place a call, change a number or look anything up in your account, because the app offers no action and no search step on Zapier. Your Zaps will always start in 800.com and end somewhere else.

The good news, which matters more than it looks: all three triggers are instant, so even the free plan gets them without delay. If you are weighing platforms for call data, the Make vs Zapier and n8n vs Zapier comparisons set out the criteria.

Vocabulary

Zapier vocabulary in one minute

Before the call triggers, the handful of Zapier terms this page relies on, each in a single line.

Zap
A ready-made chain on Zapier: something happens on your line, and the follow-up steps run in other tools every time.
Trigger
What sets the Zap off. For 800.com it is always a moment in the life of a call: it begins, it ends, or 800i finishes with it.
Action
The work done once a call has set the Zap off: logging it, messaging someone, adding a row in another tool.
Task
What Zapier charges for: each action that goes through counts as one, and your monthly allowance is measured in them.
Polling vs instant
Polling means Zapier checks the app on a timer. Instant means the app calls Zapier itself the moment it happens.
Filter
A checkpoint in the middle of the Zap: calls that meet your rule pass through, the others stop right there.
Connection
The saved link between Zapier and your 800.com login, set up one time and picked again in each new Zap.
Cost

What an 800.com Zap really costs

First, 800.com is not a premium app: it works on the free plan.

  • Premium appNo
  • Free plan100 tasks a month
  • Steps on freeTrigger + 1 action
  • Trigger typeInstant (all 3)

A ringing phone is free: the trigger never uses a task, whatever the call volume. You pay in tasks for the work done in the next app, and an attempt that errors out is not deducted. On the free plan you get 100 tasks a month, no cap on the number of Zaps, and a hard ceiling of two steps per Zap. Add a filter, so that only some calls go through, or a second action, and the Zap becomes multi-step, which needs a paid plan. The interval grid below does not apply here: instant triggers skip it.

Connect

Connect 800.com to Zapier in 3 steps

  1. 01

    Open the Apps page

    Head to the Apps page of your Zapier account and hit + Add connection. In the window that pops up, search for 800.com by name and select the call tracking app.

  2. 02

    Sign in to 800.com

    Click Add connection. A tab opens on 800.com: sign in with the account whose calls you want to follow. Calls that live in another account will not reach your Zaps.

  3. 03

    Grant access

    Approve the access request. From then on, every call Zap you build picks this connection from a menu. Lines or settings owned by a colleague need to be shared with your login before Zapier can see them.

First Zap

Your first Zap: every finished call in your team chat

GoalEach completed call on 800.com posts a short message to a team channel, without anyone typing it.

  1. 01

    Create the Zap

    In Zapier, start a new Zap. Pick 800.com as the app that starts it and Completed Call as the event. Note the lightning bolt: the trigger is instant.

  2. 02

    Choose the connection

    Select the 800.com connection you set up earlier. If you manage several accounts, check you picked the one that actually receives the calls.

  3. 03

    Test the trigger

    Run the test. Zapier brings back the three most recent completed calls, so you map fields on real data instead of guessing what a call looks like.

  4. 04

    Add the action

    Add the step in the other app, here a message in a channel. Drop in the call details your team actually reads, and leave the rest out of the message.

  5. 05

    Log it as well

    Add a second action that writes the same call into a shared sheet. With two actions the Zap is multi-step and needs a paid plan; skip this step to stay on free.

  6. 06

    Publish

    Send one test message, check it landed in the right channel, then press Publish. The next call that ends on your line posts its message within moments.

Triggers

The 3 800.com triggers

3 events start a Zap when something happens in 800.com, and 3 of them are instant: the app calls Zapier straight away, whatever your plan.

1

Completed Call

Instant trigger

In Zapier“Triggers when a call has been completed.”

Fires once a call on your 800.com line has ended. The Zap receives the details of that call, ready to log in a CRM, a sheet or a team channel, which makes it the workhorse of this integration.

How it fires
the app tells Zapier the moment it happens, so the Zap starts right away, whatever your plan.
When to use it
a sales team that wants every finished call recorded against the right contact without anyone filling in a form afterwards.
Watch out
calls that ended before you published the Zap are never sent, so start it before the campaign, not after.
2

Completed Call Intelligence

Instant trigger

In Zapier“Triggers when a call has been analyzed by 800i.”

Waits for a later moment than the hang-up: it goes off when 800i, the analysis layer of 800.com, has finished processing a call. Your Zap then gets the result of that analysis to store or share.

How it fires
the app tells Zapier the moment it happens, so the Zap starts right away, whatever your plan.
When to use it
a manager who reviews calls and wants the analysis filed next to the deal, rather than opening 800.com for each one.
Watch out
nothing arrives until 800i has run on the call, so expect it later than Completed Call for the same conversation.
3

Started Call

Instant trigger

In Zapier“Triggers when a call has been started.”

The earliest signal you can get: as soon as a call begins on 800.com, the Zap kicks off. It suits alerts more than records, since the conversation has not happened yet when the data reaches Zapier.

How it fires
the app tells Zapier the moment it happens, so the Zap starts right away, whatever your plan.
When to use it
a support desk that wants a ping in its chat while the phone is still ringing, so someone opens the customer file.
Watch out
pairing it with Completed Call means two Zaps and two tasks per call, so keep only the one you really use.
When it breaks

When an 800.com Zap breaks

Zapier links no help article to 800.com, so the failures worth knowing are the general ones.

Three cases come back often with call triggers. None is specific to 800.com, but each one costs time or tasks if you miss it. For a step-by-step method, read our Zapier troubleshooting guide.

  • Past calls never show up

    Calls that rang before the Zap was published are never sent: 800.com only reports what comes after. Rebuilding that call history is work for another tool.

  • A loop eats the allowance

    A Zap whose output lands where its own trigger is watching sets itself off again and again. With call data this is rare, but one wrong mapping is enough to drain your tasks fast.

  • A burst of calls is paused

    If a huge batch of events reaches Zapier at once, say after a migration of your account, its flood protection can hold them back instead of running them all.
Need help

Need help automating 800.com with Zapier?

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FAQ

800.com Zapier integration: common questions

01Is the 800.com Zapier integration free?
Yes, it works on the free plan, because 800.com is not a premium app on Zapier. You get 100 tasks a month there, with no limit on how many Zaps you keep. The real limit is the shape of each Zap: one trigger and one action, nothing more. A simple Zap such as a finished call logged in a sheet fits perfectly. Add a filter or a second action and it becomes a multi-step Zap, which needs a paid plan.
02How many tasks does an 800.com Zap use?
The trigger itself costs nothing, however many calls your line receives. What counts is each action that completes successfully in the other app. A Zap that posts one message per finished call uses one task per call. A Zap with three actions uses three tasks per call. An action that fails is not counted against your plan. On a busy line, count your calls per month before picking a plan.
03Does 800.com send calls to Zapier in real time?
Yes. All three triggers are instant: 800.com tells Zapier the moment a call starts, ends or has been analyzed, and the Zap runs straight away. That holds on every plan, including the free one, so the 15 minute check that applies to polling triggers does not concern this app. In the editor, a Zap built on an instant trigger shows a lightning bolt. The type comes from the app itself and cannot be changed.
04What does it take to connect an 800.com account?
An 800.com account, plus access to anything you do not own yourself and want the Zap to use. The connection goes through the Apps page of your Zapier account: add a connection, search for 800.com, sign in to it in the tab that opens and grant Zapier access. Do it with the account that receives the calls, otherwise the triggers will have nothing to report back and your test step will come up empty.
05What is the difference between Started Call and Completed Call?
The moment they fire. Started Call goes off as soon as a call begins, while Completed Call waits until it has ended. The first fits alerts, like warning a team while the phone rings. The second fits records, like logging the call once it is over. Completed Call Intelligence comes even later, once 800i has analyzed the call. Running two of them on the same calls doubles the tasks you spend.
06What if the 800.com operation you need is not there?
Then the Zapier integration cannot do it today, and it is better to know before building. The list on this page is complete: three triggers, no action and no search. Zapier can react to your calls but cannot place one, change a setting or look up a past call in 800.com. The practical route is to keep 800.com as the starting point and let other apps do the rest, or to check what another platform offers.
07Zapier, Make or n8n for 800.com?
It depends on your criteria, not on a winner. If you want a quick setup and instant call triggers on a free plan, Zapier covers it as long as each Zap stays at one trigger and one action. If you need branches or many steps per call without paying per step, compare how Make and n8n count usage. And check which call events each platform actually offers for 800.com, since catalogues differ.
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