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Mews Zapier integrationAutomate Mews with Zapier.

The Mews Zapier integration gives you 6 triggers, 12 actions and 5 searches. All six triggers are polling ones. Mews is not one of the apps Zapier keeps for paid plans, so the free plan runs it, as long as each Zap stays at one trigger and one action.

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Overview

What the Mews Zapier integration does for you

It connects Mews, the cloud system hotels use to run reservations, guests and billing, to the other tools of your property. You build a Zap (the automation itself: one trigger, then one or more actions that run every time the trigger event happens). Mews can start the Zap on a booking, a check-in or a closed bill, and it can create reservations, guests and orders when the Zap asks.

Three results hotels build first. Front desk tasks that write themselves: New Reservation Event starts the Zap on a booking, check-in or check-out, and Create New Task puts the follow-up in Mews. Direct bookings without retyping: a booking request from your website runs Search Customer by Email, Id or Name, then Create Reservation. Accounting that keeps up: New Closed Bill sends each settled bill to the spreadsheet your accountant works from.

Now what Zapier does not do here. None of the six triggers is instant: Zapier checks Mews at your plan's interval, so a check-in is picked up at the next check. Most actions ask for Mews identifiers (customer, rate, category, service), which a form or a spreadsheet rarely carries, so searches end up in many Zaps. Dates must be written in UTC, in ISO 8601 format. And nothing on the list cancels or deletes a reservation; you can only change its dates.

Before you commit, see our Zapier review, and open our Make vs Zapier comparison if you are still weighing tools.

Vocabulary

Zapier words, in plain English

Eight words come back all over this page. Here they are once, so everything after reads easily.

Trigger
The event in Mews, or in another app, that starts the Zap. Once the Zap is on, Zapier waits for it.
Action
What the Zap does once it has started: the step that creates a reservation, a guest or a task for you.
Task
The unit Zapier bills: one action your Zap completes successfully. The number on your plan is a count of those.
Polling trigger
A trigger Zapier checks on a timer: it asks the app for new items and keeps only what it has not seen yet.
Instant trigger
A trigger the app reports itself, the moment the event happens. Mews has none of these on Zapier.
Filter
A step that lets the Zap carry on only when what arrived meets the condition you set, and stops it otherwise.
Search step
A step that looks up something that already exists, like a guest, so the next steps can use its identifier.
Multi-step Zap
Any Zap beyond one trigger and one action. A filter, a search or a second action makes one, and it needs a paid plan.
Cost

What a Mews Zap really costs

Zapier bills tasks, and only actions make tasks. Watching Mews for new reservation events costs nothing, however often Zapier checks.

  • Trigger checksFree, whatever the interval
  • Free plan100 tasks a month, unlimited Zaps, two steps each
  • MewsAvailable on the free plan
  • Failed actionNot counted

Each action that succeeds counts once, and one that fails is not counted. The free plan gives 100 tasks a month and unlimited Zaps, each limited to two steps: New Reservation Event then Create New Task fits. Most Mews actions need an identifier, though, and the search that finds it makes the Zap multi-step, which needs a paid plan. A busy hotel also produces many reservation events, and each one runs the Zap. The interval grid below applies to all six Mews triggers.

Connect

Connect Mews to Zapier

  1. 01

    Open your connections

    In Zapier, go to the Apps page of your account and click + Add connection. A connection is your Mews account linked once, then reused by every step that uses the app.

  2. 02

    Pick Mews

    Search for Mews in the dialog, select it and click Add connection. You need a Mews account, plus read or write access on anything you do not own yourself and want the Zap to touch.

  3. 03

    Sign in and grant access

    Sign in to Mews in the tab that opens, with the account of the property the Zap should work on, then grant Zapier access. Every Mews trigger, action and search can then use this connection.

First Zap

Your first Zap: a Mews task for the reservations that matter

GoalEach reservation event that meets your condition creates a task in Mews for the team.

  1. 01

    Create the Zap

    Create a Zap and pick Mews with New Reservation Event, then fill its required Time Filter. The filter makes three steps, so this Zap needs a paid plan.

  2. 02

    Test the trigger

    Run the test. Zapier brings back the three most recent reservation events from your account, so you set up the next steps on a real booking rather than on a blank.

  3. 03

    Add the filter

    Click the plus in the editor and pick Filter. Fill the three boxes: the field to look at, chosen from what the test returned, the rule, and the value. A text rule only works on text.

  4. 04

    Create the task

    Add Mews with Create New Task. Fill Name and Deadline, both required; the deadline goes in UTC, in ISO 8601 format, so check the value the test produces.

  5. 05

    Test, then publish

    Test each step and look for the task in Mews. When it looks right, publish the Zap to switch it on. Only reservation events after that will flow through.

Triggers

Mews triggers on Zapier

6 events start a Zap when something happens in Mews. Zapier checks for them at the interval your plan allows.

1

New Accounting Item

Polling trigger

In Zapier“Triggers when there is a new Accounting Item.”

Starts your Zap on each new accounting item in Mews and hands it to the steps that follow.

How it fires
Zapier goes and looks at regular intervals, and how often depends on your plan: every 15 minutes on the free one.
When to use it
the finance team wants every new item copied into a spreadsheet to reconcile revenue outside Mews.
Watch out
Time Filter is required, so set it before the first test; items recorded before the Zap was published are not picked up.
2

New Closed Bill

Polling trigger

In Zapier“Triggers when there is a new closed bill.”

Fires when a bill is closed in Mews, the point where a stay or a purchase is settled.

How it fires
Zapier goes and looks at regular intervals, and how often depends on your plan: every 15 minutes on the free one.
When to use it
each closed bill should land in the sheet your accountant uses, or trigger a thank-you email from your mailing tool.
Watch out
it only reacts to bills closed after the Zap is on; earlier bills stay out, and Search Bill by Id is the way to fetch one you know.
3

New Company Event

Polling trigger

In Zapier“Triggers when a new company is added.”

Picks up each new company added in Mews, ready to be copied into the other tools that follow your business clients.

How it fires
Zapier goes and looks at regular intervals, and how often depends on your plan: every 15 minutes on the free one.
When to use it
each new company in Mews should also exist in your CRM, so the follow-up starts on the right foot.
Watch out
Time Filter is required; set it and test before you rely on the Zap.
4

New Customer Event

Polling trigger

In Zapier“Triggers when the customer event occurs such as new customer is added or customer is updated.”

Runs on customer events in Mews, such as a new guest being added or an existing guest being updated.

How it fires
Zapier goes and looks at regular intervals, and how often depends on your plan: every 15 minutes on the free one.
When to use it
new guests should join your newsletter tool, and profile changes should reach it too.
Watch out
updates count as events too, and as a general precaution a Zap that writes back where its trigger watches can set itself off again. Fill the required Time Filter.
5

New Reservation Event

Polling trigger

In Zapier“Triggers when the reservation event occurs such as a new booking, check in or check out.”

Fires on reservation events such as a new booking, a check-in or a check-out, so one trigger covers the main moments of a stay.

How it fires
Zapier goes and looks at regular intervals, and how often depends on your plan: every 15 minutes on the free one.
When to use it
a welcome message for arrivals, a review request after check-out, a task for housekeeping on each new booking.
Watch out
one trigger covers several kinds of event, so add a filter when only one kind matters; Time Filter is required.
6

New Space Block Event

Polling trigger

In Zapier“Triggers when space is out of order or house use space block.”

Reacts when a space is set out of order or blocked for house use, so maintenance and revenue know the room is off the market.

How it fires
Zapier goes and looks at regular intervals, and how often depends on your plan: every 15 minutes on the free one.
When to use it
the maintenance team gets a card in its task tool each time a room goes out of order.
Watch out
Time Filter is required, and blocks set before the Zap was published are not sent.
Actions

Mews actions on Zapier

Mews gives you 12 actions. For each one: what it does for you, when to reach for it, and what to watch out for.

1

Add Customer File

Action

In Zapier“Attaches the specified file to the customer profile.”

Attaches a file to a guest profile in Mews, so the document sits with the person it belongs to.

When to use it
a signed document uploaded through your pre-arrival form should be filed on the guest.
Watch out
Customer Id, File Name and File are all required; find the guest first if you only have an email.
2

Create Reservation

Action

In Zapier“Creates a reservation.”

Creates a reservation in Mews for a guest, a room category and a rate, with the number of adults and children.

When to use it
booking requests collected by a form, turned into real reservations.
Watch out
it needs four Mews identifiers, a State, and start and end dates in UTC, in ISO 8601 format. Prevent Overbooking is there if you want the check.
3

Add Reservation Companion

Action

In Zapier“Adds a customer as a companion to the reservation. Succeeds only if there is space for the new companion (count of current companions is less than AdultCount + ChildCount).”

Links one more guest, as a companion, to an existing reservation, so everyone staying is on record.

When to use it
pre-arrival forms where the main guest names the people travelling with them.
Watch out
it only succeeds while there is room: the current companions must be fewer than adults plus children on the reservation.
4

Add Reservation Product

Action

In Zapier“Adds a new product order of the specified product to the reservation.”

Adds an order of a product to a reservation, such as an extra the guest bought before arrival.

When to use it
an extra sold through your website should land on the right stay, not on a separate bill.
Watch out
the product depends on the Service Id you pick, and Product Quantity follows the charging frequency set in Mews.
5

Create Availability Block

Action

In Zapier“Creates Availability Block, updates availability and rate price.”

Creates an availability block and updates availability and rate price for a room category over a period.

When to use it
a group contract approved in your CRM should hold rooms and set the agreed rate in Mews.
Watch out
seven fields are required, and Adjustment Value is a relative adjustment, not an absolute number.
6

Create Company

Action

In Zapier“Creates a Company.”

Creates a company record in Mews from a name, for the businesses that book with you.

When to use it
a corporate account signed in your CRM should be ready in Mews for its first booking.
Watch out
only Company name is required, so check at test that the record looks complete enough for your team.
7

Create New Task

Action

In Zapier“Creates new task.”

Puts a new task in Mews, with a name and a deadline, so the team sees it where it works.

When to use it
a special request sent before arrival should become a task for the front desk.
Watch out
Name and Deadline are required; the deadline goes in UTC, in ISO 8601 format.
8

Create Customer

Action

In Zapier“Creates a customer.”

Adds a guest profile to Mews, ready to be booked or billed.

When to use it
a guest who registers through a form on your website should exist in Mews before arrival.
Watch out
Last Name and Overwrite Existing are required; decide what Overwrite Existing should be before publishing, and check the result at test.
9

Create Order

Action

In Zapier“Creates a new order with the specified products and/or items under a specific Additional service”

Creates an order for a guest under an additional service, with its products, or with custom items when no product is set up.

When to use it
an extra sold online should appear on the guest's account under the right service.
Watch out
Customer Id and Service Id are required, and Add Items covers what has no preconfigured product.
10

Update Company

Action

In Zapier“Updates a company.”

Edits an existing company record in Mews.

When to use it
the billing details of a corporate client change in your CRM and need to reach Mews without a second entry.
Watch out
Company Id is required, and no search on the list finds a company, so the ID has to come from New Company Event or your other tool.
11

Update Customer

Action

In Zapier“Updates a customer.”

Changes an existing guest profile in Mews with the details you map.

When to use it
a guest corrects their address or phone in your CRM, and Mews should follow.
Watch out
Customer Id is required, so put Search Customer by Email, Id or Name before it when your other app only knows the email.
12

Update Reservation Interval

Action

In Zapier“Updates reservation interval (start, end or both).”

Moves the start, the end or both of an existing reservation.

When to use it
a guest extends a stay through your messaging tool, and the change goes into Mews.
Watch out
Reservation Id and Charge Cancellation Fee are required; the second decides whether nights that drop off can be charged as a cancellation.
Searches

Mews searches on Zapier

5 search steps look for data that already exists in Mews, so a later step can use it.

A search step finds something that already exists in Mews and passes its identifier on. That matters here, since most Mews actions want an ID. Searches sit at the bottom of the action list, under their own SEARCH heading. None of the five comes with a find-or-create version.

1

Search Bill by Id

Search

In Zapier“Finds an existing bill in Mews by unique identifier.”

Fetches one bill from Mews when you already have its identifier.

When to use it
a payment confirmation in another tool carries the bill ID, and the Zap needs the bill details to file it.
Watch out
Bill Id is required; this search does not look bills up by guest or date.
2

Search Customer by Email, Id or Name

Search

In Zapier“Finds an existing customer in Mews.”

Finds an existing guest from a name, an email or an ID, and hands the profile to the next step.

When to use it
right before Create Reservation or Update Customer, which both need a Customer Id.
Watch out
for a name, put a comma between first and last name, as in Adam, Johnston.
3

Search for Current Rate Prices

Search

In Zapier“Finds the price of a rate for the defined interval in Mews.”

Returns the price of a rate over the dates you set.

When to use it
a quote request should get the current price before your team replies.
Watch out
Rate Id, Reservation start and Reservation end are required, with dates in UTC and ISO 8601 format.
4

Search for a Reservation by Customer Id

Search

In Zapier“Finds an existing reservation in Mews by Customer Id”

Finds a reservation that belongs to a given guest.

When to use it
a message from a guest arrives in your support tool, and the Zap needs their booking to add a product or a companion.
Watch out
a guest can have several reservations; decide in the settings what happens when more than one matches.
5

Search for a Reservation by Reservation Id

Search

In Zapier“Finds an existing reservation in Mews by Reservation Id”

Fetches one reservation from its own identifier.

When to use it
a confirmation email holds the reservation ID, and the Zap needs the full booking before updating its dates.
Watch out
Reservation Id is required and must be the Mews identifier of the booking; check the mapping at test.

The three settings every search exposes

  1. Successful if no search results are found?
    Left as is, a search that finds nothing stops the Zap there, and the steps that needed it are skipped. Switched on, the Zap carries on empty-handed.
  2. Create X if it doesn't exist yet?
    On apps that offer it, ticking it turns the search into a find-or-create. Mews offers no such variant, so a missing guest is never created by a search.
  3. If multiple search results are found?
    Three ways out when several items match: keep the first one, which is the default, stop the Zap, or hand all of them on at once.
When it breaks

When a Mews Zap breaks

Zapier attaches no help article to Mews, and no limit specific to the app is on record. What breaks is the usual Zapier ground, which a property with many daily events meets quickly.

These are the general limits to know. When a Zap stops for no reason you can see, see our Zapier troubleshooting guide.

  • Earlier bookings never come through

    A Zap only reacts to what happens after you switch it on. Reservations and bills already in Mews stay where they are; moving that history is a separate job.

  • A Zap that keeps restarting

    As a general precaution, a Zap that writes into the place its own trigger watches can set itself off again and burn through your tasks. Check the pair you chose before you publish.

  • An import stalls

    When a trigger suddenly returns a huge batch, after a bulk import or a migration, Zapier's flood protection can hold it back rather than run everything.

  • The same event does not run twice

    Zapier keeps track of what it has already seen on a polling trigger, so the same item never starts the Zap a second time.
Need help

Need help automating Mews with Zapier?

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FAQ

Mews and Zapier: common questions

01Is the Mews Zapier integration free?
Yes, within the free plan's limits. Mews is not one of the apps Zapier reserves for paid plans, so a free account can use it. The free plan gives 100 tasks a month and an unlimited number of Zaps, each limited to one trigger and one action. A reservation event that creates a Mews task fits. Most Mews actions need an ID from a search, though, and a search makes the Zap multi-step, which requires a paid plan.
02How many tasks does a Mews Zap use?
One per action that succeeds, and nothing for the trigger or for the checks Zapier makes. The catch is volume: New Reservation Event fires on bookings, check-ins and check-outs, so one stay can run the Zap several times, and each run counts every action that completes. A filter that keeps only one kind of event saves tasks. An action that fails is not counted against your plan. Plan your 100 free tasks around the busiest periods of your property.
03Does Mews send updates to Zapier in real time?
No. All six Mews triggers are polling triggers: Zapier asks Mews for new events at a set interval and keeps only what it has not seen yet. That interval is 15 minutes on Free, 2 minutes on Professional and 1 minute on Team and Enterprise. On paid plans you can change how often a polling trigger checks, and run a check by hand from the editor. The type is set by Mews itself and cannot be switched from the editor.
04What is needed to connect Mews to Zapier?
An account on Mews, plus read or write access on anything you do not own yourself and want the Zap to touch. From the Apps page of Zapier, click + Add connection, search for Mews, pick it and click Add connection. Sign in to Mews in the tab that opens and grant access. The connection is then shared by every Mews trigger, action and search in your Zaps. You do it once per account, not once per Zap.
05Which date format does Mews expect in a Zap?
Dates in UTC, written in ISO 8601 format. Create Reservation, Create New Task, Create Availability Block and Search for Current Rate Prices all have date fields described that way. A date typed in a form, in local time and another format, may not be read the way you expect. Test the step and read what comes back: it shows whether Mews accepted the value before the Zap runs for real.
06What if the Mews operation you want is not listed?
Check the Mews page on Zapier, which shows the current triggers, actions and searches. Note what is missing today: no action cancels or deletes a reservation, and no search finds a company. Mews offers no advanced request action on Zapier either, so anything outside these 23 operations cannot be reached from a Zap with this app, and another tool is the next place to look. Each operation available today is listed on that page.
07Zapier, Make or n8n for Mews?
Choose on criteria rather than on a ranking. Coverage: Mews offers 23 operations on Zapier, and each other tool has its own catalogue to check. Timing: every Mews trigger here is polling, so your plan's interval sets how quickly a check-in reaches the Zap. Cost: Zapier bills completed actions, and reservation events add up fast in a busy hotel. Weigh those three points against the size of your property. The answer depends on your setup, not on a verdict.
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