Nicereply Zapier integrationAutomate Nicereply with Zapier.
Nicereply Zapier integration: 1 trigger, 0 actions, 0 searches. Zapier hears about every new survey response in Nicereply and passes it to the rest of your tools. It cannot write anything back into Nicereply. Here is what that gives you, what it costs, and where it breaks.
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What the Nicereply Zapier integration actually does
It is a one-way link. Nicereply runs customer satisfaction surveys (CSAT, NPS and CES 2.0), and Zapier, an automation tool, listens for one event there: a new response. Each time a customer answers, a Zap (the automation you build) can hand that response to another app you use, with nobody copying it over by hand.
A running log of answers. Every response that New Response picks up becomes a row in a spreadsheet, so the whole team reads one list instead of several inboxes.
A heads-up in your team chat. The same trigger can post a message in the channel where people already talk, so a fresh answer does not sit unread in Nicereply.
A follow-up task. Pointed at your task tool, each response turns into a to-do that someone can pick up and close.
What Zapier does not do here. Nicereply offers no action and no search on Zapier. A Zap cannot create a survey, edit a response or look anything up inside Nicereply; it only listens. Whatever the response should produce has to land in another app. And there is only one event to listen for: a Zap reacts when a response is submitted, not when a survey is created or edited. If one response should feed two apps, that is a second action, and the Zap becomes multi-step.
Weighing other tools for the same job? Open our n8n vs Zapier comparison.
Zapier words in one minute
Eight words carry the rest of this page. Here they are in plain English.
- Zap
- The automation you build in Zapier: one trigger, then one or more actions that run every time the trigger event happens.
- Trigger
- The event in an app that starts a Zap. Here it is a new Nicereply response; once the Zap is on, Zapier waits for it.
- Action
- What the Zap does once it has started: the step that writes, sends or moves something for you in another app.
- Task
- The unit Zapier bills. One task is one action your Zap completes successfully, and your plan's count is a count of those.
- Polling vs instant
- Polling: Zapier checks the app on a timer. Instant: the app calls Zapier the moment the event happens. Nicereply's trigger is instant.
- Filter
- A step that lets the Zap go on only when what arrived meets the condition you set, and stops it otherwise.
- Connection
- Your Nicereply account linked to Zapier once, then reused by every step of every Zap that uses Nicereply.
- Multi-step Zap
- Any Zap beyond one trigger and one action. A second action, a filter or a search makes one, and it then needs a paid plan.
What a Nicereply Zap costs in tasks
Good news first: Nicereply is not a premium app, so it works on the free plan. Its trigger never costs a task, because Zapier bills only actions that succeed.
- Trigger cost0 tasks
- Free plan100 tasks a month
- Zap size on Free2 steps
- Premium appNo
The free plan gives you 100 tasks a month and an unlimited number of Zaps, each capped at two steps: one trigger, one action. Add a second action or a filter and the Zap becomes multi-step, which needs a paid plan. Every action that succeeds counts on its own; one that fails is not counted. A few apps and actions take more than one task. The interval grid below is for polling triggers: it does not apply to Nicereply's trigger, which is instant.
Connect Nicereply to Zapier in three steps
- 01
Open the Apps page
Sign in to Zapier and open the Apps page of your account. Click + Add connection, type Nicereply in the search box of the dialog, and pick it from the results.
- 02
Sign in to Nicereply
Click Add connection. A new tab opens on Nicereply: sign in there with your Nicereply account, then come back to the Zapier tab. You only sign in once: Zapier then keeps the account linked for your Zaps.
- 03
Grant Zapier access
Grant Zapier access to the account. What you need beforehand: an account on the app, plus read or write access on anything you do not own yourself and want the Zap to touch. The connection is then reused by every Nicereply step.
Your first Zap: filtered responses into a sheet
GoalCopy the Nicereply responses that pass your condition into a spreadsheet, one row per response.
- 01
Start a new Zap
In Zapier, start a new Zap. This is the build phase: you pick the app and event that start it, then the apps that follow, and map the fields between steps.
- 02
Set New Response as the trigger
Pick Nicereply as the app and New Response as the event, then choose your connection. A lightning bolt in the editor marks a Zap built on an instant trigger.
- 03
Test the trigger
Run the test. Zapier brings back the three most recent responses of the connected account, so you map fields from a real answer rather than a guess.
- 04
Add the filter
Add a Filter step from the plus icon, then fill its three boxes: the field to look at, the rule and the value. A filter makes this a multi-step Zap, so it needs a paid plan.
- 05
Add the spreadsheet row
Add the action of your spreadsheet app and map the response fields into the columns of the row. Which fields come through, you check at the test.
- 06
Test, then publish
Run each step once and read what came back. When the row looks right, click Publish to switch the Zap on. From then on, each new response runs it.
The Nicereply trigger
1 event starts a Zap when something happens in Nicereply, and one of them is instant: the app calls Zapier straight away, whatever your plan.
New Response
Instant triggerIn Zapier“Triggers when a new response is submitted.”
New Response hands Zapier each survey answer a customer submits in Nicereply, so the rest of your Zap can act on it. It is the only way into Nicereply from Zapier, so every Zap that uses this app starts with it.
When the Nicereply Zap breaks
Zapier ties no help article to Nicereply, so the cases below are the general limits of any Zap, applied to this one.
Each card names a limit and the move that avoids it. If a Zap still misbehaves, see our Zapier troubleshooting guide.
Old responses never come through
A Zap only reacts to what happens after it is switched on. Responses already stored in Nicereply are not picked up; moving them is a separate job.A huge batch can be held back
When a trigger suddenly returns a huge batch, after a bulk import or a migration, Zapier's flood protection can hold it back.A Zap that feeds itself
A Zap that writes into the very place its own trigger watches can set itself off again and again, and burn through your task count fast.The trigger type is fixed
Whether a trigger is instant or polling is decided by the app and cannot be changed from the editor. Nicereply's is instant, so there is no interval to tune.
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