Who is Vonage's biggest competitor?

For business phone systems, RingCentral is the most direct one: the same scope (calls, texts, auto attendant, apps) and published US prices from $20 per user per month on annual billing. Dialpad, Zoom Phone and Nextiva are close behind. Our virtual phone system ranking compares the wider field.

Is Vonage still in business?

Yes. Vonage has belonged to Ericsson since 2022, bought for $6.2 billion. Ericsson has since written down about two thirds of that price, in 2023 and 2024, citing lower expected growth. It now presents Vonage as the base of its network API platform, which raises questions about the future weight of the business phone line.

How do I switch from Vonage and keep my number?

Port it. Your new provider files the request with your Vonage account number, PIN, billing details exactly as on your bill, and a recent invoice. Each extension needs its own request. The key rule: don't cancel Vonage until the port is complete, or the number can be lost.

Is RingCentral better than Vonage?

For a US business that wants to compare prices up front, yes: RingCentral publishes three tiers, from $20 to $35 per user per month on annual billing. Its catch is a paid professional setup from 2 users, and unlimited calls cover only the US and Canada. If RingCentral disappoints later, see our guide to switching from RingCentral .

What is cheaper than Vonage?

In the US, Quo Starter, Nextiva Core and Dialpad Standard all start at $15 per user per month on annual billing, Zoom Phone at $16, and KrispCall Essential at $12. In the UK, Vonage Express starts at £10, but unlimited outbound calls need Core at £15. Compare on a full month for your team, not on the headline price.

What did the FTC fine Vonage for?

In 2022, the FTC secured $100 million to refund consumers over charges without consent, junk fees and obstacles to cancellation. Vonage Business, Inc. was among the defendants. Close to $100 million was paid back in 2023, and the order requires a simple way to cancel.

How long does it take to port a number away from Vonage?

Usually one to two weeks. Plan for longer: one UK customer waited about two months in 2026. Start the port at least three weeks before your cancellation date, and push that date back in the Admin Portal if the port runs late.

What can replace the Vonage SMS API (formerly Nexmo)?

Twilio and Plivo sell the same building blocks: texts, voice and numbers driven from code. In the US, Twilio charges $0.0083 per text segment and $1.15 per month for a number; Plivo charges a $0.0077 base rate plus a carrier surcharge, and $0.50 per number. Plivo is often cheaper, but compare with your real carrier mix. Our guide to switching from Twilio covers the whole family.

Vonage alternatives: where to go, and how to leave your contract without losing your numbers

Ten destinations in detail, a separate track for the Vonage API (formerly Nexmo), and a six-step exit plan.

The short answer: RingCentral if you want the broadest business phone system (RingEX Core at $20 per user per month, billed annually), Dialpad if you want AI call notes, Zoom Phone if your company already runs on Zoom, Nextiva or Quo for a small US team on a budget, Ringover if you also have staff in Europe, Aircall if your sales team lives in its CRM, and KrispCall if you want the lowest entry price. If you don't use Vonage's phone system but its API to send texts or verification codes, your destination is Twilio or Plivo. One thing most lists skip: in the UK, Vonage publishes clear prices (Express £10, Core £15, Max £25 per user per month, excl. VAT). In the US, we couldn't find current plan prices on vonage.com when we compared, so ask for a written quote before you compare anything. We compared these ten tools and read their pricing pages in 2026.

Romain CochardCEO of Hack'celeration

Updated 202610alternatives in detail6exit steps2026pricing pages read

Some links are affiliate links. The ranking is editorial: a sponsored spot is always labeled on its card, and no affiliate link ever changes a score.

The real reasons

Why businesses leave Vonage, and what waiting costs

Vonage isn't a broken phone service. UK customers rate it well and often praise the chat team. The reasons people leave sit elsewhere: the real bill, the contract, the exit itself, and the future of a product its parent company has written down hard. These six come up again and again in public reviews and admin forums.

A low headline price, a higher real bill

In the UK, the entry plan (Express, £10 per user per month) includes unlimited inbound calls. Unlimited outbound calling starts with Core at £15, and any minute over the bundle is billed as a full minute. In the US, customers in recent reviews describe bills that went from $170 to $350 without a change in usage.

A contract that is hard to leave

In 2022, the FTC secured $100 million from Vonage to refund consumers. It accused the company of charging people without consent, hiding junk fees and putting obstacles in the way of cancellation. Vonage Business, Inc. was one of the defendants, and the order now requires a simple way to cancel. Recent reviews still mention a $312 cancellation charge and a $1,500 early termination fee.

Support that is hard to reach

Vonage for Businesses in the US sits at 2 out of 5 across more than 1,500 public reviews. The same complaints repeat: chat-only support, replies within 72 hours, "all circuits are busy" every day. UK ratings are much better, but business accounts there have no direct phone line to support.

Slow outbound porting

In 2026, one UK customer waited about two months to get their numbers back, with no clear answer from anyone inside. Older reviews from 2019 to 2021 describe numbers ported ten days early, leaving three offices without phones. Porting your numbers out is the part to plan first.

A product with an uncertain future

Ericsson bought Vonage in 2022 for $6.2 billion. It then wrote down about $3 billion in 2023 and about $1.1 billion in 2024, roughly two thirds of the purchase price. Ericsson now presents Vonage as the base of its network API platform. The trade press reads that as a shift toward developers, which would leave business phone service in second place.

No US price list to compare

Vonage does publish its grids in the UK (Express £10, Core £15, Max £25) and in France (Express €10, Core €18, Pro €20, Max €25, excl. VAT). The US is the gap: when we compared plans, vonage.com didn't show us its current US plan prices, and the figures quoted on comparison sites can't be checked against an official page. Competitors like RingCentral, Dialpad, Zoom, Nextiva and Quo all publish their US grids. That alone makes a side-by-side comparison hard before you talk to sales.

Pick by reason for leaving

You're leaving because… go to…

First question: what do you actually use at Vonage? Most businesses use its phone system (Vonage Business Communications), and the first eight cards are for them. If your developers use the Vonage API, formerly Nexmo, to send texts or login codes, skip to the Twilio and Plivo cards, then read our guide to switching from Twilio, which covers the whole API family. Weighing another provider too? See our guides to switching from RingCentral, switching from Zoom and switching from Microsoft Teams.

You want a full business phone system with clear US pricingRingCentral

Three published tiers, unlimited US and Canada calling.

You want call transcripts and summariesDialpad

AI call notes from the Standard plan.

Your company already lives in ZoomZoom Phone

Phone calls inside the app your team already opens.

You're a small US team watching every dollarQuo or Nextiva

Entry plans at $15 per user per month, billed annually.

You use the Vonage API (formerly Nexmo) for textsTwilio or Plivo

Per-message prices listed country by country.

You want to protect your numbers firstThe exit plan

Six steps, in the order that keeps your lines safe.

The 10 alternatives

Vonage alternatives, one by one

For each tool: why switch to it, who it's for, its limit, how to move over, and its price. The first eight cards replace Vonage's phone system; the last two replace its API. The ranking is editorial: a sponsored spot is always labeled on its card, and no affiliate link ever changes a score.

RingCentral RingEX: the closest like-for-like replacement

The broadest

Why switch to RingCentral. If you used Vonage as a full business phone system (auto attendant, call queues, desktop and mobile apps), RingCentral is the most direct swap. Its RingEX plans are published, tier by tier, so you can price your team before a sales call.

Who it's for. US and Canadian businesses that want one provider for phones, texting and team calling.

Who it's not for. A two-person team that wants to sign up and go: from 2 users, RingCentral requires a paid professional setup.

Its limit. Core costs $20 per user per month billed annually ($30 monthly), Advanced $25 ($35), Ultra $35 ($45). Unlimited calling covers the US and Canada only, and Core includes just 25 texts per user. The AI receptionist is an add-on from $39.

How to move. Build users and call flows while Vonage is still live, then port your numbers. If RingCentral is the one you're leaving next, read our guide to switching from RingCentral.

Price: Core $20/user/month, annual
Monthly billing: $30/user/month
Calling: unlimited US and Canada
Limit: paid setup from 2 users

See RingCentral pricing →

Dialpad: AI call notes without an extra edition

AI included

Why switch to Dialpad. Dialpad builds transcription and call summaries into its phone system. If your team spends time writing up calls, that's the most visible change after leaving Vonage.

Who it's for. Sales, support and consulting teams that want searchable call notes without an integration project.

Who it's not for. A business that wants to keep desk phones as the main way to call.

Its limit. Standard is listed at $15 per user per month and Pro at $25; Enterprise is quote-only. The buy buttons on the pricing page default to yearly billing, so treat those figures as annual rates and ask for the monthly price before you sign.

How to move. Port your Vonage numbers, recreate your auto attendant and queues from your inventory, then run a one-week pilot with the AI notes turned on.

Price: Standard $15/user/month
Pro plan: $25/user/month
Best for: transcripts and summaries
Limit: Enterprise is quote-only

See Dialpad pricing →

Zoom Phone: a business line inside the app you already use

If you're on Zoom

Why switch to Zoom Phone. If your company already meets on Zoom, calls move into the same app. In admin forums, IT people describe it as very easy to manage, which matters if you're leaving because Vonage's portal and support wore you down.

Who it's for. US and Canadian teams already paying for Zoom.

Who it's not for. Companies with staff in many countries: the published plans cover the US and Canada, and Global Select is quote-only.

Its limit. US & CA Unlimited costs $16 per user per month billed annually ($18 monthly), Pro Plus $20.50 ($24), Business Plus $24.50 ($29).

How to move. Port your numbers to Zoom, rebuild call queues, and train the team on the phone tab. If Zoom itself is the problem, read our guide to switching from Zoom.

Price: $16/user/month, annual
Monthly billing: $18/user/month
Coverage: US and Canada plans
Limit: Global Select is quote-only

See Zoom Phone pricing →

Quo (formerly OpenPhone): simple shared numbers for small teams

Small US teams

Why switch to Quo. Quo keeps things simple: shared numbers, calls and texts in one app, aimed at small US and Canadian teams. For a business that used Vonage mainly as a main line and a few extensions, that's often enough.

Who it's for. Small teams, agencies and field businesses that text customers as much as they call them.

Who it's not for. Call centers or companies outside the US and Canada.

Its limit. Starter costs $15 per user per month billed annually ($19 monthly), Business $23 ($33), Scale $35 ($47). Each extra number is $5, and business texting carries a $19.50 registration fee.

How to move. Quo publishes a step-by-step guide for porting from Vonage. Its key rule is the same as ours: don't cancel Vonage until the port is complete.

Price: Starter $15/user/month, annual
Extra number: $5
Texting setup: $19.50 registration fee
Limit: US and Canada only

See Quo pricing →

Nextiva: a low entry price if you accept a 12-month term

Budget with a contract

Why switch to Nextiva. Nextiva's NEXT Core plan starts at $15 per user per month on annual billing, among the lowest entry prices for a full US business phone system. Admins on forums say it's cheaper than many rivals.

Who it's for. US businesses from 1 to 100 employees that want a low price and are fine with a yearly commitment.

Who it's not for. Anyone leaving Vonage because of a contract. The same admins also say its support is poor.

Its limit. The annual rate is for new customers with 1 to 100 employees and comes with a 12-month term. Monthly, Core is $23. Engage costs $25 annually ($50 monthly), Scale $75.

How to move. Read the termination clause before you sign, so you don't swap one hard exit for another. Then port your numbers and rebuild call flows.

Price: Core $15/user/month, annual
Monthly billing: $23/user/month
Commitment: 12 months for the annual rate
Limit: support reviews are weak

See Nextiva pricing →

Ringover: one phone system for US and European offices

US and Europe

Why switch to Ringover. Ringover is a European phone system with US pricing in dollars. If you have staff on both sides of the Atlantic, it keeps everyone on one platform, with call queues, auto attendant and apps included.

Who it's for. Teams of 3 or more with offices or customers in Europe.

Who it's not for. A solo user (3 seats minimum) or a team that won't commit for a year.

Its limit. Talk costs $19 per user per month billed annually ($29 monthly), Business $49 ($69), Unified $69 ($89), excluding taxes. Every plan needs 3 users and a 12-month commitment.

How to move. Set up users and call flows on a temporary number, run a pilot week, then port your Vonage numbers.

Price: Talk $19/user/month, annual
Monthly billing: $29/user/month
Minimum: 3 users, 12 months
Limit: commitment required

See Ringover pricing →

Aircall: the phone system built around your CRM

Best for CRM

Why switch to Aircall. Vonage is a general business phone system. Aircall is built for sales and support teams: every call, recording and note lands on the contact record in your CRM.

Who it's for. Sales and support teams of 3 or more who spend the day in their CRM.

Who it's not for. A front desk that just needs the cheapest phone system.

Its limit. It's $30 per license per month on annual billing, with a 3-license minimum and an annual contract, and add-ons cost extra per license. Our review scores it 3.2 out of 5, mainly because of that real cost.

How to move. Connect your CRM before day one, rebuild queues and hours, then port your numbers. Read our full Aircall review and the Aircall pricing breakdown first.

Price: $30/license/month, annual
Minimum: 3 licenses
Labs score: 3.2/5
Limit: paid add-ons per license

Try Aircall →

KrispCall: a cheap cloud phone for small teams

Lowest entry price

Why switch to KrispCall. If what pushes you out of Vonage is price and contract, KrispCall has the lowest entry price on this page. Numbers, apps and calls in the cloud, no hardware, sign up online.

Who it's for. Small teams that want a simple phone system without a long commitment.

Who it's not for. Teams that need call-center features on the first plan.

Its limit. Essential costs $12 per user per month billed annually ($15 monthly), Standard $32 ($40). Each extra number costs $5 to $10 per month, so several numbers can double the bill. Our review scores it 3.8 out of 5.

How to move. Port your Vonage numbers, then rebuild hours and forwarding. Read our KrispCall review and Aircall vs KrispCall first.

Price: Essential $12/user/month, annual
Standard plan: $32 annual, $40 monthly
Extra number: $5 to $10/month
Labs score: 3.8/5

Try KrispCall →

Twilio: the standard swap for the Vonage SMS and voice API

API track

Why switch to Twilio. This card is for the Vonage API, formerly Nexmo: the interface your developers call to send texts, place automated calls or deliver verification codes. Twilio sells the same building blocks with per-message prices listed country by country.

Who it's for. Product and engineering teams sending confirmations, reminders or login codes from their app.

Who it's not for. A business that needs a phone system for its staff: Twilio gives you the parts, and you build the rest.

Its limit. In the US, a long-code text costs $0.0083 per segment, outbound or inbound, plus carrier fees and 10DLC registration fees. A long message counts as several segments. Numbers cost $1.15 per month. For reference, Vonage lists $0.00450 per outbound text to Verizon.

How to move. Replace the Vonage API calls in your code, send a small share of traffic through Twilio, compare delivery, then switch the rest. Our guide to switching from Twilio compares its rivals too.

Numbers: from $1.15/month
US text: $0.0083 per segment
Best for: developers, SMS and verification
Limit: you build everything

See Twilio SMS pricing →

Plivo: a Twilio-like API that often costs less per text

Cheaper API

Why switch to Plivo. Plivo sells the same family of services as the Vonage API: texts, voice and numbers driven from your code. Its API is close to Twilio's, which makes the rewrite shorter.

Who it's for. Engineering teams sending high volumes who look at cost per message first.

Who it's not for. A company with no developers, or one that needs a ready-to-use phone system.

Its limit. In the US, a long-code text has a base rate of $0.0077, outbound or inbound, then a carrier surcharge on top (for example $0.0050 per text sent to Verizon). A number costs $0.50 per month, less than at Twilio. Sending abroad costs much more: from $0.0664 per text to France.

How to move. Same method as Twilio: swap the API calls, run a share of traffic for a few days, compare delivery rates, then move everything.

US text: $0.0077 + carrier fee
Number: $0.50/month
Best for: high text volumes
Limit: price depends on carrier

See Plivo SMS pricing →

The comparison

Vonage and its 10 alternatives side by side

Watch the units. Phone systems charge per user per month, usually cheaper on annual billing. APIs charge per message. A quick example for a 10-person team on annual billing: RingCentral Core comes to $200 per month, Zoom Phone $160, Quo Starter $150, Nextiva Core $150, Dialpad Standard $150 (listed rate), KrispCall Essential $120, Ringover Talk $190, Aircall $300.

	Entry price	Who it's for, and the catch
VonageWhere you start	UK: Express £10, Core £15, Max £25 per user/month, excl. VAT; US: ask for a quote	Unlimited outbound calls from Core in the UK
RingCentralBroadest	Core $20/user/month annual ($30 monthly)	US and Canada; paid setup from 2 users
DialpadAI	Standard $15, Pro $25 per user/month	Call notes; Enterprise is quote-only
Zoom PhoneZoom users	$16/user/month annual ($18 monthly)	Zoom shops; US and Canada plans
QuoSmall teams	Starter $15/user/month annual ($19 monthly)	Texting teams; US and Canada only
NextivaBudget	Core $15/user/month annual ($23 monthly)	1 to 100 employees; 12-month term
RingoverUS and Europe	Talk $19/user/month annual ($29 monthly)	Transatlantic teams; 3 users minimum
AircallCRM	$30/license/month annual	Sales teams; 3 licenses minimum
KrispCallLowest price	Essential $12/user/month annual ($15 monthly)	Small teams; extra numbers $5 to $10
TwilioAPI	US text $0.0083 per segment; number $1.15/month	Developers; nothing ready-made
PlivoAPI	US text $0.0077 + carrier fee; number $0.50/month	High volumes; price varies by carrier

Entry prices read on official vendor pages or taken from our reviews, subject to change. Taxes extra where the vendor says so.

Exit plan

Leave Vonage in six steps

The order protects three things: your numbers, your history and your budget. Almost every failed exit comes from one step done too early, usually the cancellation. The golden rule fits in one line: don't cancel Vonage until the port is complete.

Find your contract and renewal date

First

Pull up your agreement and note the renewal date. That date decides your early termination fee: public reviews mention $312 and $1,500 charges for leaving mid-term. One reviewer said they were stuck paying for two full years. If renewal is three months away, time your switch just before it.

Check who can cancel, too. At Vonage, only the Super User and Account Administrator roles can close the account. If that person has left the company, fix it now.

Time: one hour
Risk if skipped: early termination fee

Gather your porting details

The paperwork

Your new provider will ask for your Vonage account number, your PIN or password, the billing address and account holder name exactly as they appear on your bill, and a recent invoice. One mismatched letter can get the request rejected.

Make sure the account is in good standing. A suspended or past-due account can't be ported, so settle any open invoice first.

Bring: a recent invoice
Blocker: past-due balance

Export voicemails and call history

History

Your voicemails and call history stay at Vonage: they don't follow your numbers. Export them while the account is active. If you keep recordings for legal or quality reasons, copy them to storage you control.

Write down your setup too: auto attendant menus, business hours, forwarding rules and ring groups. You'll rebuild them by hand at your new provider.

Time: half a day
Lost if skipped: voicemails and history

Rebuild and check everything on a temporary number

In parallel

Open your new accounts and rebuild the phone system from your notes. Your new provider gives you a temporary number: call it from outside, and check the menu, queues, forwarding and voicemail. Run it with two or three colleagues for a week.

Vonage keeps running in the meantime. Your customers notice nothing.

Time: a one-week pilot
Check first: inbound calls

Submit the port, number by number

The key step

Every extension or virtual number needs its own port request. On the Vonage side, a typical port takes one to two weeks. Ask your new provider to line up the port date with the activation date of your new system. A gap of a few days is enough to leave offices without phones.

If the port runs past your scheduled cancellation date, push that date back in the Vonage Admin Portal. Otherwise the number is released.

Typical time: 1 to 2 weeks
Rule: one request per number

Cancel Vonage, then check the next bill

Last

Once every number has moved, cancel Vonage. If your contract allows it, keep the account one extra month as a safety net. The FTC order of 2022 requires Vonage to offer a simple way to cancel, so you shouldn't be pushed through a maze.

Ask for written confirmation, then check the next invoice. Some customers report being billed after they left, and older reviews mention a $510 charge just for removing an extension.

Keep: written confirmation
Then check: the next invoice

Is your tool missing from this page? Email us: hello@hackceleration.com

Migration pitfalls

What makes a Vonage exit go wrong

The same mistakes show up in reviews from people who left Vonage. None of them is technical: they're about order, dates and the contract.

Cancelling before the port finishes

This is the costliest mistake. An early cancellation can make your numbers impossible to port. Vonage stays live until your new provider confirms every transfer.

Forgetting an extension or virtual number

Each number needs its own request. The virtual number opened years ago for a campaign is often the one you forget, and the one a customer still calls.

Letting port and activation dates drift apart

Numbers ported ten days before the new system was live, and three offices without phones: that really happened. Set both dates together, in writing, with your new provider.

Signing without reading the renewal clause

Leaving a month after auto-renewal often means a termination fee or a year paid for nothing. And read the new contract too: Nextiva's best rate also comes with a 12-month term.

Comparing prices in different units

Per user with a calling bundle, per user with unlimited US calls, per message: bring everything back to a monthly cost for your real team, minimum seats and setup fees included.

Mixing up the phone system and the API

If your developers send texts through the Vonage API, changing phone systems does nothing for that traffic. List both uses: they move separately, to different tools.

Contract renewal date noted
Super User or Account Administrator identified
Full list of numbers, extensions and virtual numbers
Account number, PIN and a recent invoice ready
Balance paid, account in good standing
Voicemails, call history and recordings exported
Menus, hours and forwarding rules written down
One-week pilot on the temporary number
Port and activation dates set together
Written cancellation confirmation and next bill checked

FAQ · 8 questions

Vonage alternatives: frequently asked questions

Who is Vonage's biggest competitor?
For business phone systems, RingCentral is the most direct one: the same scope (calls, texts, auto attendant, apps) and published US prices from $20 per user per month on annual billing. Dialpad, Zoom Phone and Nextiva are close behind. Our virtual phone system ranking compares the wider field.
Is Vonage still in business?
Yes. Vonage has belonged to Ericsson since 2022, bought for $6.2 billion. Ericsson has since written down about two thirds of that price, in 2023 and 2024, citing lower expected growth. It now presents Vonage as the base of its network API platform, which raises questions about the future weight of the business phone line.
How do I switch from Vonage and keep my number?
Port it. Your new provider files the request with your Vonage account number, PIN, billing details exactly as on your bill, and a recent invoice. Each extension needs its own request. The key rule: don't cancel Vonage until the port is complete, or the number can be lost.
Is RingCentral better than Vonage?
For a US business that wants to compare prices up front, yes: RingCentral publishes three tiers, from $20 to $35 per user per month on annual billing. Its catch is a paid professional setup from 2 users, and unlimited calls cover only the US and Canada. If RingCentral disappoints later, see our guide to switching from RingCentral.
What is cheaper than Vonage?
In the US, Quo Starter, Nextiva Core and Dialpad Standard all start at $15 per user per month on annual billing, Zoom Phone at $16, and KrispCall Essential at $12. In the UK, Vonage Express starts at £10, but unlimited outbound calls need Core at £15. Compare on a full month for your team, not on the headline price.
What did the FTC fine Vonage for?
In 2022, the FTC secured $100 million to refund consumers over charges without consent, junk fees and obstacles to cancellation. Vonage Business, Inc. was among the defendants. Close to $100 million was paid back in 2023, and the order requires a simple way to cancel.
How long does it take to port a number away from Vonage?
Usually one to two weeks. Plan for longer: one UK customer waited about two months in 2026. Start the port at least three weeks before your cancellation date, and push that date back in the Admin Portal if the port runs late.
What can replace the Vonage SMS API (formerly Nexmo)?
Twilio and Plivo sell the same building blocks: texts, voice and numbers driven from code. In the US, Twilio charges $0.0083 per text segment and $1.15 per month for a number; Plivo charges a $0.0077 base rate plus a carrier surcharge, and $0.50 per number. Plivo is often cheaper, but compare with your real carrier mix. Our guide to switching from Twilio covers the whole family.

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