Claude Attention connectorWhat Claude can do in your Attention account.
The Claude Attention connector exposes 10 tools. 9 read your calls, transcripts, scorecards and team structure, 1 creates shareable clips, and 0 are left undocumented. Below: what Claude reads, the one thing it creates, and who controls access.
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What changes once Claude can read your sales calls
Attention records and transcribes your team's sales and customer conversations. With the connector, you stop scrubbing through recordings: you ask Claude a question in plain words, and it searches the calls, reads transcripts and scorecard results, runs an analysis across a batch of calls, and can cut a shareable clip of the moment that matters.
Find the objections of the quarter. A sales manager asks what prospects pushed back on in calls with one account: Claude narrows the calls with search_calls, then lets ask_attention analyze up to 25 of them at once.
Prepare a coaching session. Before a one-to-one, Claude opens a rep's recent call with get_call_details, reads the transcript and the scorecard results, and compares them with the scorecards defined in get_scorecards.
Share the proof, not a summary. When a customer explains exactly why they chose you, create_snippet turns that passage of the recording into a clip you can pass along.
What it will not do through this connector: reach the other tools of Attention's own reference, administration tools included, since none of them is on the directory sheet. Nothing fires by itself after a call either; Claude acts only while it answers you. The Integrations hub lists the other apps we cover.
Five words to know first
The vocabulary around this connector, in one minute.
- Connector
- The link you set up once between Claude and an account you already have, so Claude can work in it while it answers you.
- Tool
- One named thing a connector lets Claude do. Claude picks the ones it needs by itself, and the directory lists each by name.
- Authorization
- Attention's consent screen, where you hand Claude the access it will use afterward. Granted once per person, and revocable.
- Approval
- The confirmation Claude waits for before it changes something in an account, shown in the conversation when it matters.
- MCP
- The shared standard connectors are built on: it is what lets an assistant like Claude talk to an outside service such as Attention.
Connect Attention to Claude in three steps
- 01
Find Attention in Claude
Open Claude's settings, go to Customize then Connectors, and look for Attention. On a Team or Enterprise workspace, an Owner or Primary Owner must enable the connector before members can each sign in with their own account.
- 02
Sign in to Attention
Click Connect on its row, then sign in on the Attention page that opens. That identity is the one every later tool call runs under. If the link breaks later, use Disconnect and connect again.
- 03
Check the consent screen
Read Attention's consent screen before you accept. It belongs to Attention, not to Claude, and it sets what the access covers. You can withdraw that access later from your connector settings.
The 10 tools, split by what they do
Attention gives Claude 10 tools: 9 that read your account, 1 that change something in it.
Two groups: what Claude reads, and the single thing it creates. Attention's own reference describes every tool, so nothing below is guessed. Names stay exactly as Claude shows them.
- 9 read
- 1 write
What Claude reads (9)
9 toolsNine tools that look up calls, analyses, scorecards, teams and people without changing them.
search_calls
Finds recorded calls by date, rep, team, keyword, opportunity, CRM field or transcript content, across what your account can see.
get_call_details
Opens one call and brings back its transcript, its scorecard results and the insights Attention extracted, so Claude can quote what was actually said.
ask_attention
Runs an AI analysis across up to 25 calls in one request, or across all the calls in a deal, and returns the answer to Claude.
get_org_overview
Returns a summary of your organization's roles and team structure in Attention, a quick map before Claude digs into a specific team.
get_scorecards
Lists all the scorecards defined in your Attention workspace, the grids your team uses to rate calls.
list_teams
Brings back every team in your Attention organization along with the hierarchy between them, parent teams and the ones nested underneath.
get_team
Shows the details of a single team and its sub-teams, narrower than the full list. It sits between list_teams, which covers the whole hierarchy, and get_team_members, which names the people.
get_team_members
Lists who belongs to a given team, with each person's role, so Claude knows whose calls to look at.
list_reps
Returns the users of your organization, optionally filtered, so Claude can match a name you mention to the right person in Attention.
What Claude creates (1)
1 toolOne tool that makes a shareable clip from a recording. No source describes a confirmation for it, so the general rule below applies.
create_snippet
Approval: see the ruleCuts a shareable clip out of a call recording, so a key moment can be passed to someone who will never sit through the full call.
What Claude checks with you first
By default, Claude stops and asks before each action it carries out on an account for someone. The prompt shows up in the conversation at the moment it matters.
On Team and Enterprise workspaces, owners decide whether a member may let some actions through without a prompt each time. They can also cap what a connector does for the whole organization, for example keeping call lookups open and blocking clip creation, and nobody gets around that from a personal account. Attention adds its own layer: every tool call runs under your identity, your roles, your team memberships and your data scope. If you cannot see a call in the app, Claude cannot read it.
Which plans include it
None of the 819 sheets in the official directory shows plan availability. Connector by connector, that answer is published nowhere: it is a real gap in the catalog.
The general rule is what is published: remote connectors are open to all users on Claude, Cowork, Claude Desktop and mobile. On Team and Enterprise, an Owner or Primary Owner opens a connector for the organization before members can each connect. For Attention's live state, check its sheet in the official directory. Only Attention documents this connector; no Claude help page covers it.
Where this connector stops
A connector is not an automation. Claude calls these tools while it answers you, so nothing happens on its own when a call ends or a deal moves.
The directory sheet lists 10 tools, while Attention's own reference documents 68 across 15 groups. Only the 10 on the sheet are covered here; the list is an observed floor, and an administrator can open actions no public sheet shows. The partner badge in the directory is not a security audit, and Anthropic states on every sheet that it neither picks a publisher's tools nor guarantees them. To compare with another sales-side connector, see the Claude activecampaign connector page.
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