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Capsule CRM Make integrationAutomate Capsule CRM with Make.
Stop copying contacts, deals and tasks into Capsule by hand. The Capsule CRM Make integration gives you 78 modules, including 8 triggers, 45 actions and 25 searches. This guide shows sales and ops teams how to connect the account and ship a first scenario.
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What can the Capsule CRM Make integration do?
The Capsule CRM Make integration links your Capsule account to Make, a no-code tool where you build a scenario: an automation made of modules, each one a single brick that watches, creates, updates or looks up a record. Once connected, Make can react to new parties, opportunities, cases and tasks, and write back into Capsule for you.
Follow up on every new deal. Watch new Opportunities spots each opportunity added to the pipeline, and Create a Task puts a call on the owner's list. Nobody has to remember to set a reminder.
Keep the whole client team on the record. When a form tells you the buyer's finance lead is joining, Add an Additional Party in Opportunity attaches that person to the deal, and Add an Additional Party in Case does the same on a project.
Log what happened elsewhere. Create an Entry writes a note on a contact, so an event from another tool leaves a trace in Capsule's history.
Where the list stops, Make an API Call reaches any endpoint of the Capsule API with the same connection. Make's help page for this app says its content is AI-generated, so check anything critical against Capsule's own docs. The same app often has an n8n node too; the n8n vs Make comparison helps you pick. New to the editor? The Make training covers the basics, and Make troubleshooting helps when a run fails.
How do you connect Capsule CRM to Make?
- 01
Add a Capsule CRM module
Log in to Make, open your scenario, add any Capsule CRM module and click Create a connection. You need an active Capsule account; the connection is your Capsule login linked to Make once, then reused by every Capsule module.
- 02
Name the connection
The Connection name field is optional, but a clear label such as the account owner's name saves confusion later, when several people or several Capsule accounts share the same Make account.
- 03
Authorize the access
Either paste the credentials you copied from Capsule or follow the on-screen instructions. Capsule accepts OAuth or a personal access token. For your own OAuth app, register it in Capsule with the callback URI
https://www.integromat.com/oauth/cb/capsule-crm, then copy the Client ID and Client secret.
Build your first scenario with Capsule CRM
GoalWhen a new opportunity lands in Capsule CRM, Make creates a follow-up task for it.
- 01
Create the scenario
On the Scenarios page, create a new scenario and click the big +. Search for Capsule CRM and pick Watch new Opportunities as the first module.
- 02
Link your account
Click Create a connection and authorize Capsule. From then on, Make can read your Capsule data and list the options it finds in each field.
- 03
Add the task
Click the + to the right of the trigger and add Create a Task. Map the opportunity's name from the first module into the task so the rep knows which deal it is about.
- 04
Test with Run once
Add a test opportunity in Capsule, then click Run once. Open the bubble above each module to read the bundle it received: one bundle is one item, here one opportunity.
- 05
Schedule and switch on
Watch new Opportunities is a scheduled trigger, so set the clock on it: a new scenario checks every 15 minutes by default. Then switch the scenario on and let it run.
Capsule CRM triggers in Make
8 modules start a scenario when something happens in Capsule CRM. A scheduled trigger is checked by Make on the scenario's schedule; an instant one is called by Capsule CRM as soon as it happens.
Watch new Cases
Scheduled triggerIn Make“Checks if a new case was created.”
Every newly created case can start a scenario, so the setup work around a fresh project happens without someone remembering it. The module checks Capsule for cases that did not exist before and passes each one along as a bundle.
Watch new Opportunities
Scheduled triggerIn Make“Checks if a new opportunity was created.”
A new deal in your pipeline becomes the starting point of an automation, which is the easiest way to make sure no lead sits untouched. Make looks for opportunities that were just created and hands each one to the next module.
Watch new Parties
Scheduled triggerIn Make“Checks if a new party was created.”
Each person or organisation added to Capsule can be copied, welcomed or enriched elsewhere without a manual export. In Capsule, a party is either a person or an organisation, and this module picks up the new ones.
Watch new Tasks
Scheduled triggerIn Make“Checks if a new task was created.”
Tasks created in Capsule can travel to the tools your team really works in, so a to-do set by a salesperson never gets lost in the CRM. The trigger returns each newly created task as its own bundle.
Watch Opportunities
Instant triggerIn Make“Triggers when an opportunity is created, updated or deleted.”
Your scenario hears about any change to an opportunity, whether it was created, edited or deleted, which lets you react to the life of a deal and not just its birth.
Watch Parties
Instant triggerIn Make“Triggers when a party is created, updated or deleted.”
Any contact change in Capsule, on a person or an organisation, can reach your other tools the moment it is saved. Creations, updates and deletions all come through this one trigger.
Watch Projects
Instant triggerIn Make“Triggers when a case is created, updated or deleted.”
Projects tracked as cases in Capsule can push their news to the rest of your stack: the module fires when a case is created, updated or deleted, so status changes follow the work.
Watch Tasks
Instant triggerIn Make“Triggers when a task is created, updated or deleted.”
This trigger follows every task in Capsule through its whole life, from creation to edit to deletion, so your other tools always show the same to-do list as your CRM.
Everything Capsule CRM can do in Make
Capsule CRM gives you 70 modules. For each one: what it does for you, when to reach for it, and what to watch out for.
Modules index
- Add an Additional Party in Case
- Add an Additional Party in Opportunity
- Create a Case
- Create a Custom Field
- Create a Milestone
- Create an Entry
- Create an Opportunity
- Create a Party
- Create a Tag
- Create a Task
- Create a Task Category
- Create a Track
- Delete a Case
- Delete a Custom Field
- Delete a Milestone
- Delete an Entry
- Delete an Opportunity
- Delete a Party
- Delete a Tag
- Delete a Task
- Delete a Task Category
- Delete a Track
- Make an API Call
- Remove an Additional Party in Case
- Remove an Additional Party in Opportunity
- Show a Case
- Show a Custom Field
- Show a Milestone
- Show an Entry
- Show an Opportunity
- Show a Party
- Show a Tag
- Show a Task
- Show a Task Category
- Show a Track
- Update a Case
- Update a Custom Field
- Update a Milestone
- Update an Entry
- Update an Opportunity
- Update a Party
- Update a Tag
- Update a Task
- Update a Task Category
- Update a Track
- List Additional Parties in a Case
- List Additional Parties in Opportunity
- List Cases
- List Custom Fields
- List Deleted Opportunities
- List Deleted Parties
- List Deleted Projects
- List Employees
- List Entries
- List Entries by Date
- List Milestones
- List Opportunities
- List Opportunities by Party
- List Parties
- List Tags
- List Task Categories
- List Tasks
- List Track Definitions
- List Tracks
- Search Cases
- Search Opportunities
- Search Parties
- Show Multiple Cases
- Show Multiple Opportunities
- Show Multiple Parties
Add an Additional Party in Case
ActionIn Make“Adds an person or organisation as an additional contact to the case.”
Attaches one more person or organisation to a case, so a project record shows everyone involved and not only the main client contact.
Add an Additional Party in Opportunity
ActionIn Make“Adds an person or organisation as an additional contact to the opportunity”
Puts an extra decision maker on a deal, which gives the rep the full buying group on one screen instead of scattered notes.
Create a Case
ActionIn Make“Creates a new case.”
Opens a new case in Capsule, the record where you follow a project or a support matter, without anyone filling in the form by hand.
Create a Custom Field
ActionIn Make“Creates a new party, opportunity or case custom field.”
Adds a new field definition for parties, opportunities or cases, so Capsule starts storing a piece of information it did not track before.
Create a Milestone
ActionIn Make“Creates a new opportunity milestone.”
Adds a new stage to your opportunity pipeline, the steps a deal goes through from first contact to signature.
Create an Entry
ActionIn Make“Creates a new entry.”
Writes an entry into Capsule's history, such as a note, so the timeline of a contact or a deal tells the full story, including what happened in other tools.
Create an Opportunity
ActionIn Make“Creates a new opportunity.”
Drops a new deal into your Capsule pipeline, ready for a rep to work, straight from wherever the demand showed up.
Create a Party
ActionIn Make“Creates a new party.”
Adds a person or an organisation to Capsule, which turns a form submission, a signup or a business card scan into a real CRM contact.
Create a Tag
ActionIn Make“Defines a new party, opportunity or case tag.”
Defines a new tag for parties, opportunities or cases, the labels you use in Capsule to group and filter records.
Create a Task
ActionIn Make“Creates a new task.”
Puts a to-do on someone's Capsule list, which is the simplest way to make sure a follow-up actually happens.
Create a Task Category
ActionIn Make“Creates a new task category.”
Adds a new category for Capsule tasks, so calls, emails or demos can be told apart at a glance on the task list.
Create a Track
ActionIn Make“Applies a track definition to a case or opportunity to create a track.”
Applies a track definition to a case or an opportunity, which sets up the sequence of work you designed for that kind of record in one step.
Delete a Case
ActionIn Make“Deletes a specific case.”
Removes a specific case from Capsule, which keeps the project list clean when records were created by mistake or by a test.
Delete a Custom Field
ActionIn Make“Removes a custom field from your capsule account”
Takes a custom field out of your Capsule account, handy when you retire a data point that nobody fills in anymore.
Delete a Milestone
ActionIn Make“Removes a Milestone from the capsule account. You cannot delete a Milestone while it is still being used on an Opportunity. First you need to update the Milestone on all such Opportunities.”
Removes a stage from the opportunity pipeline, which trims a sales process that has grown too many steps.
Delete an Entry
ActionIn Make“Removes an entry from the capsule account and any associated attachments.”
Erases an entry from a record's history, together with any attachments it carries, for when a note should never have been logged.
Delete an Opportunity
ActionIn Make“Deletes a specific opportunity.”
Removes a specific deal from Capsule, so spam leads or test opportunities stop polluting your pipeline and your forecast.
Delete a Party
ActionIn Make“Deletes a specific party.”
Deletes a person or an organisation from Capsule, useful when a contact asks to be erased or when duplicates pile up.
Delete a Tag
ActionIn Make“Removes a tag from the capsule account. NOTE that this will remove the tag from any parties, opportunities and cases it was assigned to.”
Removes a tag from your Capsule account, which clears out labels left over from old campaigns.
Delete a Task
ActionIn Make“Deletes a specific task.”
Removes a specific task from Capsule, so a to-do that no longer makes sense stops cluttering the rep's list.
Delete a Task Category
ActionIn Make“Removes a category from your capsule account. Any tasks under this category will be retained but will become uncategorized.”
Removes a task category from your Capsule account while keeping the tasks that used it.
Delete a Track
ActionIn Make“Removes a track and related tasks from case or opportunity.”
Takes a track off a case or an opportunity, along with the tasks that came with it, for when a workflow was applied to the wrong record.
Make an API Call
ActionIn Make“Performs an arbitrary authorized API call.”
Calls any endpoint of the Capsule CRM API with the connection you already set up, which covers what the listed modules do not.
Remove an Additional Party in Case
ActionIn Make“Removes that person or organisation as an additional contact of the case.”
Detaches a person or organisation from a case without deleting the contact itself, so the project record stays accurate when people change.
Remove an Additional Party in Opportunity
ActionIn Make“Removes a party or organisation as an additional contact of the opportunity.”
Unlinks an extra contact from a deal while the contact stays in Capsule, which keeps the buying group current.
Show a Case
ActionIn Make“Shows a specific case”
Fetches the full details of one case, so later modules can use its data in a message or in another tool.
Show a Custom Field
ActionIn Make“Shows a specific custom field.”
Reads the definition of one custom field, useful for checking how a field is set up before a scenario writes into it.
Show a Milestone
ActionIn Make“Shows a specific milestone.”
Returns the details of one pipeline stage, such as its name and description, to reuse in the rest of the scenario.
Show an Entry
ActionIn Make“Shows a specified note, email or the details of a completed party task.”
Pulls one entry from a record's history: a note, an email, or the details of a completed party task.
Show an Opportunity
ActionIn Make“Returns a specific opportunity.”
Loads one deal with its details, which gives the next modules everything they need to report on it or copy it elsewhere.
Show a Party
ActionIn Make“Shows a specific person or organisation.”
Reads one person or organisation from Capsule, so the scenario can use contact details kept in your CRM.
Show a Tag
ActionIn Make“Shows a specific tag.”
Returns the details of one tag defined in Capsule, handy for checking a label before the scenario relies on it.
Show a Task
ActionIn Make“Shows a specific task.”
Fetches one task with its details, so a later module can post it, copy it or check its state.
Show a Task Category
ActionIn Make“Shows a specific task category.”
Reads one task category, which gives you its name and color to reuse elsewhere in the flow.
Show a Track
ActionIn Make“Shows a specific track.”
Returns one track applied to a case or an opportunity, so you can see where a structured workflow stands.
Update a Case
ActionIn Make“Updates an existing case”
Changes an existing case, so a project record in Capsule follows what happens in your other tools.
Update a Custom Field
ActionIn Make“Updates the details of a party, opportunity or case field definition.”
Edits the definition of a party, opportunity or case field, for example to rename it, without touching the values already stored.
Update a Milestone
ActionIn Make“Updates the name, description or probability of a milestone.”
Changes the name, the description or the probability of a pipeline stage, which keeps your forecast in line with how deals really close.
Update an Entry
ActionIn Make“Updates the content of notes and emails.”
Rewrites the content of an existing note or email in Capsule, for when a logged entry needs a correction or an addition.
Update an Opportunity
ActionIn Make“Updates an existing opportunity”
Edits an existing deal, which lets events outside Capsule move your pipeline forward without a rep updating it by hand.
Update a Party
ActionIn Make“Updates an existing party. Fields that are not included in the request will remain unchanged.”
Keeps a contact or company record current in Capsule without rewriting it: you send only the values that changed, and every field you leave out stays exactly as it was.
Update a Tag
ActionIn Make“Updates the details of a party, opportunity or case tag.”
Edits the details of one tag definition, whether it labels parties, opportunities or cases, so your naming stays consistent without starting again from scratch.
Update a Task
ActionIn Make“Updates an existing task.”
Moves a follow-up forward: the module rewrites a task that already exists in Capsule, so a reminder created earlier reflects what actually happened next.
Update a Task Category
ActionIn Make“Allows to rename or change the colour of the task category.”
Gives a task category a new name or a new colour, the two things this module can change, so the team's to-do list reads clearly at a glance.
Update a Track
ActionIn Make“Updates basic details about a track.”
Adjusts the basic details of a track, the set of tasks Capsule attaches to a case or an opportunity, without removing it and applying it again.
List Additional Parties in a Case
SearchIn Make“Lists additional parties related to specific case.”
Returns every extra contact linked to one case, one bundle per person or organisation, so later modules can reach everyone involved and not only the main contact.
List Additional Parties in Opportunity
SearchIn Make“Lists additional parties related to specific opportunity.”
Pulls the secondary contacts attached to a given opportunity, each one arriving as a separate bundle you can map into the next step of the scenario.
List Cases
SearchIn Make“Lists all cases.”
Brings back the cases of your Capsule account as a stream of bundles, handy when a scenario must go through them one after another.
List Custom Fields
SearchIn Make“Lists all custom fields.”
Shows which custom fields exist in the account, so a scenario can discover their definitions before it writes anything into them.
List Deleted Opportunities
SearchIn Make“Lists all deleted opportunities.”
Recovers the trail of opportunities removed from Capsule, one bundle each, so another system can clean up its own copy of the pipeline.
List Deleted Parties
SearchIn Make“Lists all parties that have been deleted from capsule since the date specified in the since parameter.”
Tells your scenario which contacts and organisations were deleted from Capsule since a date you choose in the since parameter.
List Deleted Projects
SearchIn Make“Lists all deleted cases.”
Captures the cases that were removed from Capsule, so a mirror elsewhere stops showing work that no longer exists.
List Employees
SearchIn Make“Lists all employees linked to specific organisation.”
Turns a company record into a list of real people: the module returns the contacts linked to one organisation in Capsule.
List Entries
SearchIn Make“Lists notes, emails and completed tasks for parties, cases and opportunities.”
Gathers the history behind a record: notes, emails and completed tasks tied to parties, cases and opportunities.
List Entries by Date
SearchIn Make“Lists notes, emails and the details of completed party tasks in descending order starting with the most recent entry date first.”
Reads the activity timeline newest first: notes, emails and the details of completed party tasks, sorted by entry date in descending order.
List Milestones
SearchIn Make“Lists all milestones.”
Lays out the milestones of your sales pipeline, the stages an opportunity goes through, so a scenario can pick the right one instead of guessing.
List Opportunities
SearchIn Make“Lists all opportunities.”
Walks through the deals stored in Capsule, each one delivered as a bundle ready to be mapped into another app.
List Opportunities by Party
SearchIn Make“Lists all opportunities associated with the specific party.”
Starts from one contact or company and returns only the opportunities attached to it, which is exactly what a sales rep wants to know before a call.
List Parties
SearchIn Make“Lists all parties.”
Loads your contacts and organisations one bundle at a time, the widest net this app offers when you work with people.
List Tags
SearchIn Make“Lists all tags for either party, opportunity or case.”
Collects the tags defined for one kind of record, parties, opportunities or cases, so a scenario can reuse existing labels instead of creating duplicates.
List Task Categories
SearchIn Make“Lists all task categories.”
Hands the scenario the set of task categories your team uses, so new tasks land in the right bucket rather than in an uncategorized pile.
List Tasks
SearchIn Make“Lists all tasks.”
Delivers the tasks stored in Capsule as individual bundles, useful to push follow-ups into another task manager or a reminder channel.
List Track Definitions
SearchIn Make“Lists track definitions with the option to filter for only the track definitions for cases or opportunities.”
Displays the track definitions available in Capsule, with an option to keep only those meant for cases or only those meant for opportunities.
List Tracks
SearchIn Make“Lists tracks for a specific case or opportunity.”
Reveals the tracks applied to one case or one opportunity, so you know which task sequences that record already carries.
Search Cases
SearchIn Make“Searches for cases. This will return the same results as the global search inside Capsule.”
Finds cases the way the search bar inside Capsule does, so the results match what your team sees when typing the same words.
Search Opportunities
SearchIn Make“Searches for opportunities. This will return the same results as the global search inside Capsule.”
Locates deals through Capsule's global search, returning the same hits a user would get inside the app.
Search Parties
SearchIn Make“Searches for parties. This will return the same results as the global search inside Capsule.”
Looks up people and organisations exactly as the global search in Capsule would, the usual first step before updating or linking a contact.
Show Multiple Cases
SearchIn Make“Allows to load a list of cases by providing their unique ids.”
Fetches several cases in one go from their unique IDs, tidier than chaining one Show a Case per record.
Show Multiple Opportunities
SearchIn Make“Returns a list of opportunities, specified by the opportunityIds provided.”
Refreshes a set of deals at once from the list of opportunityIds you provide, handy when another system stores those references.
Show Multiple Parties
SearchIn Make“Allows to load a list of parties by providing their unique ids.”
Retrieves several contacts or organisations at once from their unique IDs, keeping the scenario short when you already know exactly who you need.
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