Resources · Make integration

Custify Make integrationAutomate Custify with Make.

Can Make keep Custify up to date while your team works elsewhere? The Custify Make integration gives you 63 modules: 8 triggers, 44 actions and 11 searches. This guide shows success and ops teams how to connect the account and build a first scenario.

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What you can automate

What does the Custify Make integration do?

The Custify Make integration links your Custify account to Make, a no-code tool where you chain apps into a scenario, the automation you build. Each step of that chain is a module: a trigger that notices something new, an action that writes to Custify, or a search that reads from it.

Start onboarding without waiting for someone to notice. At each scheduled check, Watch Companies picks up the new companies, and Create a Task hands the kickoff to the right person, so no new customer waits for someone to spot it in a list.

Keep billing context next to health data. When your billing tool issues an invoice, Create an Invoice or Create a Subscription writes it into Custify, and your success managers read revenue and usage on the same record.

Turn support signals into follow-ups. A problem reported in another app lands in Custify through Create a Ticket, and Add a Tag to the People marks the contact so a later search finds everyone who needs a call.

The Custify documentation lists no numeric limits for these modules, and all 8 triggers are scheduled rather than instant, which the FAQ below explains. When a module is missing, Make an API Call reaches the rest of the Custify API. Weighing another tool? Read n8n vs Make. For a guided path, the Make training walks through the editor, and Make troubleshooting helps when a run fails.

Connect

How do you connect Custify to Make?

  1. 01

    Get your API key in Custify

    Make talks to Custify through an API key, so the first move happens on the Custify side: get the API key of your account there and keep it at hand, because the next step asks you to paste it.

  2. 02

    Create the connection in Make

    In any Custify module, click Create a connection. A connection is your Custify account linked to Make once. Give it a clear name, paste the API key and save.

  3. 03

    Check it with a first read

    Pick a simple module such as Search Companies, select the new connection and click Run once. If companies come back as results, the connection works and every other Custify module can reuse it.

First scenario

Build your first scenario with Custify

GoalWhen a new company is created in Custify, Make creates an onboarding task for it.

  1. 01

    Create the scenario

    On the Scenarios page, create a new scenario and click the big +. Search for Custify and choose Watch Companies as the first module.

  2. 02

    Link your account

    Select your Custify connection, or click Create a connection and paste the API key. Make can now read the companies in your account.

  3. 03

    Add the task

    Click the + on the right of Watch Companies and add Create a Task. Fill its fields and map the company data that the first module delivers.

  4. 04

    Test with Run once

    Click Run once. Each company that flows through is a bundle; open the bubbles above the modules to see what each one received and check the new task in Custify.

  5. 05

    Schedule and switch on

    On the first module, set the schedule (every 15 minutes by default, never shorter than 15 on the Free plan) and switch the scenario on. Make then checks for new companies at that pace.

Triggers

Custify triggers: what starts a scenario

8 modules start a scenario when something happens in Custify. A scheduled trigger is checked by Make on the scenario's schedule; an instant one is called by Custify as soon as it happens.

Custify1Watch People

Watch People

Scheduled trigger

In MakeTriggers when a new people record is created.

Every new person record in Custify arrives in your scenario as its own bundle, ready to feed a welcome sequence, a CRM or a Slack message about a fresh contact.

How it fires
scheduled. Make checks Custify on the scenario's schedule, so a person created between two checks shows up at the next one, not the second it appears.
When to use it
when the moment a contact joins an account should trigger work somewhere else, like adding them to an email tool.
Watch out
it reacts to new people. To act on one specific person you already know, start from Get People instead.
Custify2Watch Companies

Watch Companies

Scheduled trigger

In MakeTriggers when a new company is created.

New customer accounts reach Make as soon as the next check runs, which makes this the natural starting point for any onboarding flow built around a company rather than a single contact.

How it fires
scheduled. Make asks Custify for new companies each time the scenario's schedule comes around.
When to use it
to open a kickoff task, notify the account owner or create the matching record in your billing app when a company lands in Custify.
Watch out
the trigger hands over the company itself. To reach every contact of that account, add List Company People right after it.
Custify3Watch Notes

Watch Notes

Scheduled trigger

In MakeTriggers when a new note is created.

Notes written by your team in Custify can travel outside it: this trigger hands each newly created note to the next module so the context your CSMs capture reaches the people who need it.

How it fires
scheduled. Make looks for fresh notes whenever the scenario's schedule runs.
When to use it
to copy call notes into a shared document, or to alert an account executive when someone logs a note on one of their accounts.
Watch out
each note counts as one bundle, and every module after it spends an operation per bundle.
Custify4Watch Tags

Watch Tags

Scheduled trigger

In MakeTriggers when a new tag is created.

Creating a tag in Custify usually means a new segment or playbook is starting. This trigger lets Make react to that new tag and set up whatever should exist alongside it.

How it fires
scheduled. Make checks for newly created tags on the scenario's schedule.
When to use it
when your team keeps a mirror of Custify tags in another tool, such as a matching list in your email platform or a label in your helpdesk.
Watch out
it watches the creation of tags themselves, not the moment a tag is put on a person; for that, the tagging modules sit on the action side.
Custify5Watch Comments

Watch Comments

Scheduled trigger

In MakeTriggers when a new comment is created.

Fresh comments in Custify become bundles your scenario can forward, so a remark left on an account is not buried where only its author will see it again.

How it fires
scheduled. Make picks up new comments at each run of the scenario's schedule.
When to use it
to push comments into the team chat channel of the account owner, or to keep a log of discussions in a spreadsheet for account reviews.
Watch out
a busy team creates many comments; add a filter after the trigger so only the ones that matter spend operations downstream.
Custify6Watch Deals

Watch Deals

Scheduled trigger

In MakeTriggers when a new deal is created.

Expansion and renewal opportunities logged in Custify can start work elsewhere the moment Make spots them, from a sales alert to a row in the pipeline report.

How it fires
scheduled. Make checks Custify for new deals according to the scenario's schedule.
When to use it
when success managers create deals in Custify but sales tracks the pipeline in a CRM, and both sides should see the opportunity.
Watch out
the trigger covers new deals. A deal that changes stage later needs another route, such as List Deals in a scheduled scenario.
Custify7Watch Invoices

Watch Invoices

Scheduled trigger

In MakeTriggers when a new invoice is created.

Each invoice created in Custify can be sent on to finance tools or a revenue report, giving you one flow that follows money from the account record to wherever the numbers are tracked.

How it fires
scheduled. Make queries Custify for new invoices at the rhythm of the scenario's schedule.
When to use it
to log invoices in an accounting spreadsheet, or to warn the account owner when a customer is billed.
Watch out
if another scenario already writes invoices into Custify with Create an Invoice, watching them here can loop the same data back; keep the two flows separate.
Custify8Watch Subscriptions

Watch Subscriptions

Scheduled trigger

In MakeTriggers when a new subscription is created.

A new subscription in Custify signals a plan starting, and this trigger turns it into a bundle Make can pass to welcome, provisioning or reporting steps.

How it fires
scheduled. Make checks for new subscriptions whenever the scenario's schedule runs.
When to use it
to notify the success team of a new plan, tag the company for a specific onboarding track or update a revenue sheet.
Watch out
it covers subscriptions being created; changes to an existing subscription are handled on the action side with Update a Subscription.
Modules

What the Custify modules do

Custify gives you 55 modules in 13 groups. For each one: what it does for you, when to reach for it, and what to watch out for.

People

7 modules
Custify1

Add People

Action

In MakeAdds a new people record.

A contact who signs up in another app gets a person record in Custify without anyone typing it, so health data and conversations attach to them from the first day.

When to use it
right after a form, a signup or a CRM trigger delivers a new user.
Watch out
run Search People first if the person may already exist, or you risk duplicates.
Custify2

Update People

Action

In MakeUpdates an existing people record.

Changes made elsewhere, a new job title in the CRM or a phone number from a form, flow into the existing Custify person so your team never works from stale details.

When to use it
when a scenario already knows which person to change, often after Search People.
Watch out
it edits a record that exists; for someone new, use Add People.
Custify3

Get People

Action

In MakeRetrieves an existing people record.

Pulling the full record of one known person lets later modules use every detail Custify holds about them, instead of the few values the trigger passed along.

When to use it
when you already know exactly which person you need, for instance from a ticket or a comment bundle.
Watch out
it returns one record; to find people by criteria, Search People is the right tool.
Custify4

Search People

Search

In MakeSearches for people record or lists them all.

Finding contacts by criteria, or listing them all, gives your scenario the people it should act on next: the ones to tag, update or notify.

When to use it
before Update People or Add People, to check whether a contact already exists.
Watch out
a search can return zero, one or many bundles, and every module after it runs once per result, which multiplies operations.
Custify5

Delete a People

Action

In MakeDeletes an existing people record.

Removing a person record from Custify keeps your account list clean when someone leaves a customer or asks to be erased from your tools.

When to use it
when an offboarding or data-removal request arrives from another app and Custify should follow.
Watch out
treat the deletion as final. Test on a dummy record with Run once before pointing it at real contacts.
Custify6

Add a Tag to the People

Action

In MakeAdds a tag to the existing people record.

Marking a person with a tag places them in the right segment automatically, so playbooks and filters in Custify pick them up without manual sorting.

When to use it
after an event elsewhere, like a webinar signup or a support escalation, that should change how your team treats this contact.
Watch out
not sure the tag exists yet? Check with List Tags, or create it first with Create a Tag.
Custify7

Remove a Tag from the People

Action

In MakeRemoves a tag from the existing people record.

Taking a tag off a person moves them out of a segment once the reason for it is gone, keeping your Custify lists honest.

When to use it
when an issue is resolved or a trial ends and the contact should leave the related playbook.
Watch out
it only affects people; for companies and other records, use Remove a Tag from the Entity.

Companies

6 modules
Custify8

Create a Company

Action

In MakeCreates a new company.

A customer your scenario picks up from your CRM or billing tool gets its own account in Custify, ready for health scoring and onboarding.

When to use it
at the end of a closed deal or a first payment, so the success team starts from a complete account.
Watch out
check with Search Companies before creating, otherwise a replayed scenario can add the same company twice.
Custify9

Update a Company

Action

In MakeUpdates an existing company.

Keeping company details in step with the rest of your stack means your team reads the same plan, owner or segment in Custify as everywhere else.

When to use it
when a CRM change or a billing event should rewrite an existing company in Custify.
Watch out
the scenario must know which company to update; Search Companies usually runs first to find it.
Custify10

Get a Company

Action

In MakeRetrieves an existing company.

Loading one known company in full gives the next modules everything Custify stores about that account, beyond what the previous step passed on.

When to use it
when a deal, invoice or ticket bundle points to a company and you need its full details to write a message or a report.
Watch out
it reads a single company; to browse by criteria, pick Search Companies.
Custify11

Search Companies

Search

In MakeSearches for companies or lists them all.

Looking up accounts by criteria, or listing every company, lets a scenario decide which customers it should work on before it writes anything.

When to use it
to match an incoming record from another app with the right Custify company, or to build a list of accounts for a report.
Watch out
results arrive as separate bundles; add a filter or a limit so only the companies you need continue.
Custify12

List Company People

Search

In MakeRetrieves all company's people.

All the contacts of one company come back together, which is what you need to reach everyone on an account instead of a single person.

When to use it
after Watch Companies or Get a Company, to send each contact of the account an onboarding email or an alert.
Watch out
each person becomes a bundle, so an account with many contacts runs the next modules many times.
Custify13

Delete a Company

Action

In MakeDeletes an existing company.

Removing a company from Custify clears out accounts that should no longer be tracked, like test records or customers merged into another account.

When to use it
when your CRM or billing tool marks an account as removed and Custify must follow the same list.
Watch out
consider it permanent. Add a filter before this module so only the intended companies reach it.

Notes

3 modules
Custify14

Create a Note

Action

In MakeCreates a new note.

Writing a note on a Custify record from another tool keeps the account history in one place: a call summary, a form answer or a sales remark.

When to use it
after a meeting tool, a survey or a helpdesk produces text your success managers should read on the account.
Watch out
if Watch Notes runs in another scenario, created notes will reach it too; plan the two flows together.
Custify15

Update a Note

Action

In MakeUpdates an existing note.

Correcting or completing an existing note means the account keeps one clean record of a conversation instead of a trail of partial copies.

When to use it
when a follow-up adds information to a note your scenario created earlier and you would rather amend it than write a new one.
Watch out
the scenario must identify the note; List Notes helps find it first.
Custify16

List Notes

Search

In MakeRetrieves all notes.

Reading every note back out of Custify lets you archive, analyze or share the history your team has built on its accounts.

When to use it
to export notes into a spreadsheet for an account review, or to find the note that Update a Note should change.
Watch out
each note is a separate bundle; aggregate them before writing to a single file.

Tags

7 modules
Custify17

Create a Tag

Action

In MakeCreates a new tag.

New tags can be created by the scenario itself, so a segment exists in Custify before any person or company is placed into it.

When to use it
when a campaign, a cohort or a product launch in another tool needs its own tag in Custify.
Watch out
run List Tags or Get a Tag first so repeated runs do not stack near-identical tags.
Custify18

Get a Tag

Action

In MakeRetrieves an existing tag.

Fetching one known tag confirms it exists and gives later modules its details, a small check that keeps tagging steps from failing.

When to use it
before Add a Tag to the People or Add a Tag to the Entity, when your scenario relies on a specific tag.
Watch out
it reads one tag you already know; to see them all, use List Tags.
Custify19

Update a Tag

Action

In MakeUpdates an existing tag.

Renaming or editing a tag in place keeps every person and company that carries it, which is easier than recreating the segment from scratch.

When to use it
when a segment changes meaning in your process and the tag should reflect the new wording.
Watch out
other scenarios or filters that look for the old tag wording may stop matching after the change.
Custify20

List Tags

Search

In MakeRetrieves all tags.

Pulling the full set of tags gives your scenario a map of the segments that exist in Custify, useful for syncing or cleanup.

When to use it
to mirror Custify tags into another tool, or to check whether a tag already exists before Create a Tag runs.
Watch out
every tag becomes a bundle, and the next modules run once per tag.
Custify21

Delete a Tag

Action

In MakeDeletes an existing tag.

Retiring a tag removes an outdated segment from Custify so your team stops filtering on labels that no longer mean anything.

When to use it
when a campaign or cohort closes and its tag should disappear from the account.
Watch out
treat it as final, and check with List Tags that you target the right one, since other scenarios may rely on it.
Custify22

Add a Tag to the Entity

Action

In MakeAdds a new tag to the entity.

Tagging an entity, the generic record type this module works on, lets you segment records beyond people from the same scenario.

When to use it
when the record to tag is not a person, for instance a company flagged at risk after a support escalation.
Watch out
for person records, Add a Tag to the People is the more direct choice.
Custify23

Remove a Tag from the Entity

Action

In MakeRemoves an existing tag from the entity.

Clearing a tag from an entity takes that record out of a segment when the condition behind it ends, without touching the tag itself.

When to use it
when an account is no longer at risk or a promotion ends and the record should leave the related list.
Watch out
use Remove a Tag from the People for contacts, and Delete a Tag only if the tag should vanish everywhere.

Tickets

4 modules
Custify24

Create a Ticket

Action

In MakeCreates a new ticket.

Support requests from other channels can land in Custify as tickets, so success managers see open issues next to account health.

When to use it
when a form, an email parser or a helpdesk trigger reports a customer problem that belongs on the account.
Watch out
if the same request can arrive twice, add a filter or a check first to avoid duplicate tickets.
Custify25

Update a Ticket

Action

In MakeUpdates a new ticket.

Changes to a support request, its status or details, carry into the matching Custify ticket so the account view stays accurate.

When to use it
when your helpdesk moves a ticket forward and Custify should show the same state.
Watch out
the scenario has to know which ticket to change; keep its identifier from the step that created it.
Custify26

Delete a Ticket

Action

In MakeDeletes an existing ticket.

Removing a ticket keeps Custify free of test entries or requests that were logged by mistake and would distort the account picture.

When to use it
when the original request is deleted in your helpdesk and Custify should mirror that.
Watch out
the deletion is permanent in practice; filter carefully so only the intended tickets reach this module.
Custify27

Add a Reply to the Ticket

Action

In MakeAdds a new reply to the existing ticket.

Replies written elsewhere, an email answer or a chat message, join the ticket thread in Custify so the whole exchange sits in one place.

When to use it
when your support tool records a response and the success team should read it on the account.
Watch out
the ticket must already exist; Create a Ticket or a stored identifier comes first.

Tasks

5 modules
Custify28

Create a Task

Action

In MakeCreates a new task.

A to-do lands on the right person in Custify the moment something happens elsewhere, so follow-ups stop depending on memory.

When to use it
after Watch Companies to start onboarding, or after a support alert to schedule a call with the customer.
Watch out
one task is created per incoming bundle; a search with many results upstream creates many tasks.
Custify29

Update a Task

Action

In MakeUpdates an existing task.

Closing or editing a task from another tool keeps the Custify task list aligned with the work your team actually did.

When to use it
when a meeting is booked or a document is signed elsewhere and the matching task should change state.
Watch out
find the task first with Search Tasks or Get a Task, since the module needs to know which one to edit.
Custify30

Get a Task

Action

In MakeRetrieves an existing task.

Reading one known task in full brings its details into the scenario, ready for a reminder message or a status report.

When to use it
when you already hold the task reference from an earlier step and need everything Custify stores about it.
Watch out
it returns a single task; to find tasks by criteria, choose Search Tasks.
Custify31

Search Tasks

Search

In MakeSearches for tasks or lists them all.

Searching tasks by criteria, or listing all of them, lets you build digests, reminders or cleanups on top of your Custify task list.

When to use it
to gather open tasks for a team summary, or to find the task Update a Task should close.
Watch out
results come back as many bundles; Get Available Filter Values helps you pick valid filters first.
Custify32

Get Available Filter Values

Action

In MakeRetrieves available filter values.

This module reveals the filter values Custify accepts, which saves guesswork when you set up a search on tasks.

When to use it
while building a scenario with Search Tasks, to see which values the filters can take before you fill them.
Watch out
it returns reference values, not tasks, so it rarely belongs in a scenario that runs every time; use it while designing.

Events

1 module
Custify33

Insert an Event

Action

In MakeInserts a new event.

Activity from your product or other tools can be written into Custify as events, feeding the timeline your team reads before talking to a customer.

When to use it
when an action outside Custify, such as a feature used in your app, should count in the account history.
Watch out
every event sent is one operation; send only the activity your team will actually use.

Requests

1 module
Custify34

Send a Batch Request

Action

In MakeSends a new batch request.

Grouping several calls into one batch request is the option for scenarios that already speak the Custify API and want to send work in one go.

When to use it
when a dedicated module does not fit and you have read the Custify API documentation on batch requests.
Watch out
for a single record, the named modules are simpler and clearer to maintain.

Comments

3 modules
Custify35

Create a Comment

Action

In MakeCreates a new comment.

Comments posted from a scenario put context straight onto the Custify record, where the account owner will see it during the next review.

When to use it
when a survey answer, a sales remark or an alert from another tool deserves a visible comment on the account.
Watch out
a scenario running Watch Comments will also pick up what this module writes.
Custify36

Update a Comment

Action

In MakeUpdates an existing comment.

Editing an existing comment lets a scenario correct or complete what it posted, keeping one comment per topic instead of a stack of versions.

When to use it
when a follow-up refines information a previous run already wrote as a comment.
Watch out
identify the comment first, usually with List Comments, since the module changes one precise entry.
Custify37

List Comments

Search

In MakeRetrieves all comments.

Bringing all comments out of Custify gives you raw material for account reviews, exports or a search for the one to edit.

When to use it
to copy discussions into a document, or to locate the comment Update a Comment should change.
Watch out
each comment is its own bundle; use an aggregator before writing them into one file.

Deals

4 modules
Custify38

Create a Deal

Action

In MakeCreates a new deal.

Opportunities spotted outside Custify, an upsell request or a renewal in the CRM, can be logged as deals on the account without retyping.

When to use it
when your CRM or a form captures an expansion opportunity that success managers should track in Custify.
Watch out
Watch Deals in another scenario will see these deals too, so avoid sending them straight back to the CRM.
Custify39

Update a Deal

Action

In MakeUpdates an existing deal.

Stage or value changes flow into the matching Custify deal, so everyone reading the account sees where the opportunity really stands.

When to use it
when your CRM moves a deal forward and Custify should show the same progress.
Watch out
the scenario needs to know which deal to edit; List Deals helps you find it.
Custify40

List Deals

Search

In MakeRetrieves all deals.

Reading every deal out of Custify gives you the material for a pipeline report or a sync with the tool where sales keeps its numbers.

When to use it
to export deals into a spreadsheet, or to spot deals whose stage changed since the last run, which Watch Deals alone does not report.
Watch out
many deals mean many bundles and operations downstream.
Custify41

Delete a Deal

Action

In MakeDeletes an existing deal.

Deleting a deal from Custify means an opportunity that was entered by mistake or duplicated no longer skews the pipeline your customer success team reads.

When to use it
after a search or a list step has confirmed which deal is the wrong one, for example a duplicate created by another scenario.
Watch out
a deletion is final from the scenario's point of view, so point it at a single deal ID and test it with Run once on a dummy deal first.

Invoices

4 modules
Custify42

Create an Invoice

Action

In MakeCreates a new invoice.

Writing each new invoice into Custify gives your account managers the billing history right next to the customer's health data instead of in a separate tool.

When to use it
when your billing app issues an invoice and you want Custify to know about it without anyone copying numbers by hand.
Watch out
if the same invoice can reach the scenario twice, add a check with List Invoices before creating, or you will end up with duplicates.
Custify43

Update an Invoice

Action

In MakeUpdates an existing invoice.

Correcting an invoice already stored in Custify keeps the amount or status your team sees in line with what your finance side actually says.

When to use it
when a payment is confirmed or an invoice is corrected upstream, and the Custify record has to follow.
Watch out
this module needs the invoice to exist already; if your source can send brand new invoices too, route those to Create an Invoice instead.
Custify44

List Invoices

Search

In MakeRetrieves all invoices.

Every invoice Custify holds comes back, each one as its own bundle (one item passed to the next module), so you can loop over the whole billing history in a scenario.

When to use it
when you need to compare Custify with another system or check whether an invoice is already there before creating one.
Watch out
a list can return many bundles, and each module after it runs once per bundle, which counts operations on your plan.
Custify45

Delete an Invoice

Action

In MakeDeletes an existing invoice.

Taking an invoice out of Custify is how you clean up a test invoice or one that was cancelled in your billing tool.

When to use it
at the end of a cancellation flow, once the scenario knows the exact invoice to remove.
Watch out
keep a filter in front of it so an empty or wrong ID never reaches it, and try the whole chain with Run once before switching the scenario on.

Subscriptions

4 modules
Custify46

Create a Subscription

Action

In MakeCreates a new subscription.

Recording each new subscription in Custify means the plan a customer pays for shows up where your team tracks renewals and churn risk.

When to use it
when a customer signs up or upgrades in your payment tool and you want Custify to reflect the new plan without manual entry.
Watch out
if the same signup can trigger the scenario twice, look it up first with List Subscriptions so you do not create the same plan twice.
Custify47

Update a Subscription

Action

In MakeUpdates an existing subscription.

Editing a subscription Custify already stores keeps the plan details your customer success managers rely on accurate after a change.

When to use it
for a plan change, a pause or a renewal coming from the tool that handles your recurring billing.
Watch out
unlike Create a Subscription, it cannot start from nothing: map the ID of an existing subscription, usually taken from List Subscriptions.
Custify48

List Subscriptions

Search

In MakeRetrieves all subscriptions.

All the subscriptions stored in Custify come back one by one as bundles, ready to be filtered or sent to a spreadsheet.

When to use it
in a reconciliation scenario, where you check that every active plan in Custify matches the one in your billing system.
Watch out
each subscription becomes its own bundle, so put a filter right after it to keep only the ones you want to act on.
Custify49

Delete a Subscription

Action

In MakeDeletes an existing subscription.

Deleting a subscription record cleans up Custify when a plan was recorded by mistake or never went live.

When to use it
for cleanup after a failed signup, once the scenario has identified the exact subscription to drop.
Watch out
do not confuse it with a cancellation you want to keep a trace of; if the history matters, Update a Subscription is the safer choice.

Other

6 modules
Custify50

Make an API Call

Action

In MakePerforms an arbitrary authorized API call.

Any endpoint of the Custify API becomes reachable with the connection you already set up, which covers what the listed modules do not.

When to use it
when the Custify API documentation shows an operation you need and no module here offers it.
Watch out
you write the request yourself, path and body included, so keep the Custify API documentation open and test the call with Run once before relying on it.
Custify51

Upload a File

Action

In MakeUploads a new file.

Sending a file to Custify means a contract, a report or an onboarding document sits in the account your team works from.

When to use it
when another module earlier in the scenario delivers a file, for example an attachment from an email or a document from cloud storage.
Watch out
map the file itself from the previous module, not just its name, otherwise Custify receives nothing to store.
Custify52

List Files

Search

In MakeRetrieves all files.

Listing the files stored in Custify gives you one bundle per file, so the scenario can check what is already there or pass files along to another app.

When to use it
for an audit step, or a check before Upload a File so the same document is not sent twice.
Watch out
every file comes out as a separate bundle, and each following module will run once for each of them.
Custify53

Unlink a File

Action

In MakeUnlinks an existing file.

Unlinking detaches an existing file in Custify, the move to make when a document no longer belongs where it was attached.

When to use it
when a record changes owner or a document was attached to the wrong place and has to come off.
Watch out
it acts on one file at a time, so pair it with List Files to find the right one before it runs.
Custify54

Add or Update a Custom Data Object

Action

In MakeAdds or updates a custom data object.

One module both creates a custom data object in Custify and updates it when it already exists, so your own data model stays in sync from one single module.

When to use it
to push the objects your product tracks, like usage records, into Custify whenever they change in your system.
Watch out
since it both adds and updates, a second run on the same object should update it rather than duplicate it (a deduction from the module name, so confirm with Run once).
Custify55

Delete a Custom Data Object

Action

In MakeDeletes a custom data object.

Deleting a custom data object keeps your custom records clean when the matching item disappears from your own system.

When to use it
at the end of a scenario that reacts to a removal on your side and needs Custify to follow.
Watch out
check with Run once that the object you target is the right one, since the deletion is not something the scenario can undo on its own.
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FAQ

Custify and Make: frequent questions

01Is the Custify Make integration free?
Yes, Custify is a standard app in Make, so its modules are available on the Free plan. That plan has limits: 2 active scenarios, at least 15 minutes between two scheduled runs, 5 minutes of execution per run, files up to 5 MB and 512 MB of data transfer. Paid plans (Core, Pro, Teams and Enterprise) lower the interval to 1 minute, allow unlimited active scenarios and count usage in credits, one per operation. Your Custify subscription is separate.
02What do you need to connect Custify to Make?
A Custify account and its API key. The documentation lists no other prerequisite, and no special plan on the Make side either, since Custify is a standard app. You copy the API key from Custify, then click Create a connection in any Custify module and paste it. That connection is saved once and reused by every Custify module in your scenarios, so you only repeat the step if the key changes or if you want to link a second Custify account.
03Does the Custify Make integration react in real time?
No. All 8 Custify triggers are scheduled: Make checks Custify for new people, companies, notes, tags, comments, deals, invoices or subscriptions each time the scenario's schedule runs. A new scenario checks every 15 minutes by default, which is also the shortest interval on the Free plan; paid plans go down to 1 minute. For most success workflows that delay is fine, but plan for it when a step must follow a record almost immediately.
04What if a Custify module is missing in Make?
Use Make an API Call. It reaches any endpoint of the Custify API with the same connection as the other modules, so you are not limited to the 63 listed ones. You fill in the endpoint and method yourself, guided by the Custify API documentation. Send a Batch Request is another route for teams already used to the Custify API. The Custify documentation in Make lists no numeric limits for these modules.
05Should you use Make or n8n for Custify?
It depends on the tool your team already builds in. On Make, Custify comes with 63 ready modules, including 8 scheduled triggers and Make an API Call for anything else, and each step is picked from a list rather than written by hand. n8n often has a node for the same app, so check whether one covers the Custify actions you need before deciding. Choose the platform whose editor your team will maintain day to day.