HappyFox Chat Make integrationAutomate HappyFox Chat with Make.
Can a missed chat stop slipping through the cracks? The HappyFox Chat Make integration gives you 3 modules: 2 instant triggers and 1 open API action. This guide is for support leads new to Make, and it takes you from connection to a live scenario.
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What does the HappyFox Chat Make integration do?
The HappyFox Chat Make integration links your chat account to Make so that the end of a conversation, a chat no agent picked up, or a message left while everyone was offline can start an automation on its own. Make calls that automation a scenario: a chain of modules, each one a single step handled by one app.
Never lose an after-hours request. Watch New Offline Message starts your scenario as soon as a visitor writes while all agents are away. From there, the message can be copied into your helpdesk, a shared inbox or a spreadsheet, so the morning shift starts from a list instead of a surprise.
Follow up on chats nobody answered. Watch New Finished or Missed Chat fires on two events: a conversation that ends, and an incoming request that no agent picked up. Filter on the missed ones and you get a callback queue built without anyone copying names by hand.
Reach what the listed modules don't cover. Make an API Call sends an authorized request to the HappyFox Chat API with the connection you already set up. It is the escape hatch when you need an endpoint that has no ready-made module.
Worth knowing before you start: the app has no search module and no scheduled trigger, so everything begins with an event in HappyFox Chat. If you're still choosing a tool, the n8n vs Make comparison lays out the differences, and the Make pricing page explains how operations are counted on each plan. Stuck on a failing run? Our Make troubleshooting guide covers the usual errors.
How do you connect HappyFox Chat to Make?
- 01
Add a HappyFox Chat module
In your scenario, click the +, search for HappyFox Chat and pick any of its modules. Then click Create a connection. A connection is your HappyFox Chat account linked to Make once and reused by every module of the app.
- 02
Name the connection
Give the connection a name you'll recognize later, for example the account or brand it belongs to. The step is optional, but it saves guesswork the day you run two HappyFox Chat accounts side by side.
- 03
Authorize and save
Make then either opens a HappyFox Chat page asking you to approve access, or asks for the key your account gives you. Complete whichever one shows up, then click Save. The connection now appears in every HappyFox Chat module.
Build your first scenario with HappyFox Chat
GoalWhen a visitor leaves a message while all agents are offline in HappyFox Chat, Make picks it up and sends a request to the HappyFox Chat API.
- 01
Create the scenario
Open the Scenarios page in Make and create a new scenario. An empty canvas appears with a single + in the middle: that's where your first module goes.
- 02
Add the offline message trigger
Click the +, search for HappyFox Chat and choose Watch New Offline Message. Select the connection you created, or click Create a connection if you haven't done it yet.
- 03
Add the API call
Click the + on the right of the trigger and pick Make an API Call. Fill in the request, and map values from the offline message by clicking the fields the trigger received.
- 04
Test with Run once
Click Run once, then leave a test message on your chat widget while agents are offline. Open each module's bubble to read the bundle it received, that is, the single item passed from one module to the next.
- 05
Switch it on
When the test looks right, turn the scenario on. Because the trigger is instant, HappyFox Chat alerts Make by webhook whenever a new offline message arrives, with no polling in between.
What can start a HappyFox Chat scenario?
2 modules start a scenario when something happens in HappyFox Chat. A scheduled trigger is checked by Make on the scenario's schedule; an instant one is called by HappyFox Chat as soon as it happens.
Watch New Finished or Missed Chat
Instant triggerIn Make“Triggers when a chat conversation ends or no agents pickup an incoming chat request.”
This trigger hands your scenario every conversation that has just closed, along with every incoming chat request that no agent picked up. One module, two situations, so a single scenario can cover both the wrap-up of good chats and the rescue of lost ones.
Watch New Offline Message
Instant triggerIn Make“Triggers when a visitor leaves a message when all agents are offline.”
Here your scenario receives the message a visitor types into the widget when every agent is offline. It turns the quiet hours into a queue your team can pick up, instead of messages sitting unseen in the chat history.
What else can HappyFox Chat do in Make?
HappyFox Chat gives you 1 module. For each one: what it does for you, when to reach for it, and what to watch out for.
Make an API Call
ActionIn Make“Performs an arbitrary authorized API call.”
With this module you send any authorized request to the HappyFox Chat API, reusing the connection you already created, so no extra login is needed. It covers what the two triggers leave out.
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