Resources · Make integration

JustCall Make integrationAutomate JustCall with Make.

Can a finished call or a new text in JustCall start work in your other tools on its own? The JustCall Make integration gives you 23 modules: 5 triggers, 13 actions and 5 searches. This guide connects your account and walks you through a first working scenario.

Try the JustCall integration on MakeSee the 23 modules

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What you can automate

What can the JustCall Make integration do for you?

The JustCall Make integration links your JustCall phone system to Make, a no-code tool where you build a scenario: an automation made of modules, each one a single step such as watching calls, sending a text or updating a contact. Once your account is connected, JustCall events can feed any other app you use.

A follow-up text after every call. Watch Calls fires when a call is completed and logged, and Create a Text Message sends the caller a short thank-you or a booking link. Sales reps stop writing the same SMS by hand after each conversation.

Voicemails your team actually hears. Watch Voicemails picks up each new voicemail, and the next module can post it to the chat tool your support team already watches. Nobody has to open the JustCall inbox to know a customer called.

Dialer lists that fill themselves. When a lead lands in another tool, Create a Contact in the AutoDialer Campaign drops it straight into the right campaign, so reps start dialing without importing a file. Pair it with the Airtable Make integration if your leads live in a base.

What the integration will not do for you: cover every corner of JustCall with a ready module. Anything outside the 23 modules goes through Make an API Call, with the same connection. JustCall may also exist as an n8n node; the n8n vs Make comparison lays out how the two tools differ, and the Make review covers the editor itself.

Connect

How do you connect JustCall to Make?

  1. 01

    Copy your API key and secret

    In JustCall, open Settings, then the Developers section, then API. Copy the API key and the API secret shown on screen. Your JustCall account must be on the Team plan or above to use them in Make.

  2. 02

    Add a JustCall module

    In your Make scenario, add any JustCall module and click Create a connection. A connection is your JustCall account linked to Make once, then reused by every JustCall module. You can type a label in Connection name if you like.

  3. 03

    Paste the credentials and save

    Paste the key and secret you copied, or follow the instructions Make shows on screen, then save. The connection now appears in the dropdown of every JustCall module you add to this scenario or a later one.

First scenario

Your first scenario: a text after each completed call

GoalWhen a call is completed and logged in JustCall, Make sends a follow-up text message.

  1. 01

    Create the scenario

    On the Scenarios page, create a new scenario and click the big +. Search for JustCall and pick Watch Calls as your first module.

  2. 02

    Create the webhook and connection

    Watch Calls is an instant trigger, so click Create a webhook, then Create a connection and paste your API key and secret. Make now waits for JustCall to call it.

  3. 03

    Switch the webhook response to JSON

    Back in JustCall, open Settings, Developers, Manage APIs and Webhooks, and click the small "i" icon next to the first event to set the response type to JSON. Without it, the module does not work properly.

  4. 04

    Add the text message

    Click the + on the right of Watch Calls and add Create a Text Message. Fill its fields and map details from the call bundle, the item Watch Calls passes along, into the message.

  5. 05

    Test with Run once

    Click Run once, then finish a short test call in JustCall. Read the bundle each module received and check that the text went out as expected.

  6. 06

    Switch it on

    When the test looks right, save and switch the scenario on. From then on, each completed call starts one run, and each module that runs counts as an operation on your Make plan.

Triggers

What can start a JustCall scenario?

5 modules start a scenario when something happens in JustCall. A scheduled trigger is checked by Make on the scenario's schedule; an instant one is called by JustCall as soon as it happens.

JustCall1Watch Appointments

Watch Appointments

Instant trigger

In Make“Triggers when a new appointment is scheduled via JustCall Appointment Scheduler (Public Calendar).”

Watch Appointments starts your scenario each time someone books a slot through the JustCall Appointment Scheduler, the public calendar you share with prospects. You get the booking as a bundle, ready to push into a CRM or a calendar.

How it fires
instant, JustCall calls Make through a webhook as soon as the appointment is scheduled.
When to use it
a demo gets booked and you want the rep and the CRM record ready before the call.
Watch out
it is tied to the Appointment Scheduler public calendar, so bookings must go through that calendar to reach Make.
JustCall2Watch Calls

Watch Calls

Instant trigger

In Make“Triggers when a call is completed and logged. (For the module to work properly, you need to switch the type of webhook response to JSON. This can be done as follows: `Settings` -> `Developers` -> `Manage APIs and Webhooks` -> `The icon of the letter "i" next to the name of the first event`.)”

Watch Calls hands you every call once it is completed and logged in JustCall, so the scenario works on the finished conversation rather than a ringing phone. It is the natural starting point for follow-ups and call logs.

How it fires
instant, JustCall calls Make through a webhook the moment the call is logged.
When to use it
sending a follow-up text or updating a deal right after a sales call.
Watch out
set the webhook response to JSON in JustCall (Settings, Developers, Manage APIs and Webhooks, the "i" icon next to the first event), or the module will not work properly.
JustCall3Watch Contacts

Watch Contacts

Scheduled trigger

In Make“Triggers when a new contact is added to your JustCall address book.”

Watch Contacts notices each new entry in your JustCall address book and passes it to the next module, which keeps your other tools in step with the phone system without any copy and paste.

How it fires
scheduled, Make checks JustCall on the scenario's schedule, every 15 minutes by default, with 15 minutes as the shortest gap on the Free plan.
When to use it
a rep saves a new number in JustCall and the same person should appear in your spreadsheet or CRM.
Watch out
it is described as watching new contacts only, so do not count on it for changes to contacts that already exist.
JustCall4Watch Text Messages

Watch Text Messages

Instant trigger

In Make“Triggers when SMS are sent or received. (For the module to work properly, you need to switch the type of webhook response to JSON. This can be done as follows: `Settings` -> `Developers` -> `Manage APIs and Webhooks` -> `The icon of the letter "i" next to the name of the first event`.)”

Watch Text Messages reacts to SMS in both directions, the ones your team sends and the ones customers send back. Each message becomes a bundle you can log, route or answer.

How it fires
instant, JustCall calls Make through a webhook as soon as a text is sent or received.
When to use it
a customer replies to a campaign text and the reply should land in a shared inbox or a ticket.
Watch out
like Watch Calls, it needs the webhook response set to JSON in the JustCall developer settings; add a filter if you only care about incoming texts.
JustCall5Watch Voicemails

Watch Voicemails

Scheduled trigger

In Make“Triggers whenever there is a new voicemail.”

Watch Voicemails collects every new voicemail left on your JustCall numbers and brings it into Make, so a missed call turns into something your team can act on instead of a red badge in an app.

How it fires
scheduled, Make checks JustCall on the scenario's schedule rather than being told by the app.
When to use it
forwarding each voicemail to a support channel so whoever is free calls back.
Watch out
because it is scheduled, a voicemail waits until the next check; shorten the schedule on a paid plan, where the minimum gap is one minute.
Modules

What else can Make do in JustCall?

JustCall gives you 18 modules. For each one: what it does for you, when to reach for it, and what to watch out for.

JustCall1

Check Reply

Action

In Make“Checks reply.”

Check Reply asks JustCall to check a reply and passes what it finds to the next module. The official description stops at those words, so the bundle you see during a test is your best guide to what comes back.

When to use it
in a messaging scenario, at the point where the next step should depend on a reply.
Watch out
run it once and read the bundle before building logic on it, since the doc says little about what it returns.
JustCall2

Create a Contact

Action

In Make“Creates a contact.”

Create a Contact adds a person to your JustCall address book from data coming out of another app, so reps see a name instead of a bare number when that person calls.

When to use it
a lead fills a form or buys in your store and should be recognizable on the phone.
Watch out
pair it with List Contacts or Get a Contact first if the same person might already exist, or you may end up with duplicates.
JustCall3

Create a Contact in the AutoDialer Campaign

Action

In Make“Creates a contact in the auto dialer campaign.”

This module places a contact directly inside an AutoDialer campaign, the queue JustCall dials through for your reps. The lead is ready to call the moment it is added.

When to use it
fresh leads from an ad or a webinar should join an outbound calling list without a manual import.
Watch out
it adds to a campaign, not to the address book; use Create a Contact as well if you want the person saved there too.
JustCall4

Create a Scheduled Text Message

Action

In Make“Creates a scheduled text message. This message goes out at a particular date and time in future.”

Create a Scheduled Text Message queues an SMS in JustCall to go out at a date and time you set, so the scenario can prepare a message now that reaches the customer later.

When to use it
a reminder text ahead of an appointment that was just booked.
Watch out
the message goes out later, so a mistake in the mapping only shows up then; check the queued text in JustCall after your first Run once.
JustCall5

Create a Text Message

Action

In Make“Creates a text message.”

Create a Text Message sends an SMS from JustCall right when the scenario reaches this step. Combined with a trigger from another app, it turns any event into a text to a customer or a colleague.

When to use it
confirming an order, thanking a caller, or alerting a manager when something needs a reply.
Watch out
every run sends a real message, so test with your own number before you switch the scenario on.
JustCall6

Delete a Contact

Action

In Make“Deletes a contact.”

Delete a Contact removes a person from the JustCall address book, which keeps the phone system clean when a record disappears elsewhere.

When to use it
a customer asks to be forgotten in your CRM and the same contact should leave JustCall too.
Watch out
a deletion cannot be undone from Make, so put a filter in front of this module and check it with Run once on a test contact.
JustCall7

Delete a Contact in the AutoDialer Campaign

Action

In Make“Deletes a contact in the auto dialer campaign.”

This module pulls one contact out of an AutoDialer campaign so reps stop calling that person, while the rest of the queue carries on untouched.

When to use it
a lead books a meeting or signs up elsewhere and no longer needs a cold call.
Watch out
it only affects the campaign; the contact stays in your address book unless you also run Delete a Contact.
JustCall8

Get a Call

Action

In Make“Gets a call.”

Get a Call fetches the details of one specific call, so a scenario that only knows a call reference can pull the full record and use it in later steps.

When to use it
another tool stores a call ID and you want the details to write into a report or a ticket.
Watch out
it returns one call; to work through many, reach for List Calls instead.
JustCall9

Get a Contact

Action

In Make“Gets a contact.”

Get a Contact reads a single contact from JustCall and hands its details to the next module, useful when a trigger only gives you part of the picture.

When to use it
a call comes in and you want the full contact record before updating your CRM.
Watch out
you need to know which contact to ask for; if you only have partial data, List Contacts may be the better start.
JustCall10

Get a Text

Action

In Make“Gets a text.”

Get a Text retrieves one SMS from JustCall so its content and details can be reused, archived or passed to another app in the same scenario.

When to use it
a text is referenced in a ticket and you want to attach its full content for the agent handling it.
Watch out
it reads one message at a time; for a history, List Texts returns several bundles at once.
JustCall11

Make an API Call

Action

In Make“Performs an arbitrary authorized API call.”

Make an API Call reaches any endpoint of the JustCall API with the connection you already set up, so you are not stuck when the 23 ready-made modules do not cover what you need.

When to use it
you need a JustCall feature that none of the other modules offers.
Watch out
you write the request yourself, so keep the JustCall API documentation open and test it with Run once first.
JustCall12

Update a Call

Action

In Make“Updates a call.”

Update a Call changes an existing call record in JustCall from your scenario, so information gathered in another tool can travel back to the phone system.

When to use it
after a call is reviewed in your CRM, you want JustCall to reflect the outcome too.
Watch out
check in the module which fields Make lists for your account before mapping, since the doc does not detail them.
JustCall13

Update a Contact

Action

In Make“Updates a contact.”

Update a Contact edits a person already saved in JustCall, keeping names and details in line with the tool your team treats as the reference.

When to use it
a customer changes company or email in your CRM and reps should see the new version when they call.
Watch out
you first need to know which contact to change, so place a List Contacts or Get a Contact step before it, and test on a dummy contact.
JustCall14

List Calls

Search

In Make“Gets all calls.”

List Calls pulls the calls from your JustCall account as separate bundles, one per call, which is what you need to build a log or a report in another tool.

When to use it
filling a spreadsheet with call history for a sales review.
Watch out
a search can return zero, one or many bundles, and each following module then runs once per call, which adds up in operations.
JustCall15

List Calls in the AutoDialer Campaign

Search

In Make“Gets all calls in the auto dialer campaign.”

This search returns the calls placed inside one AutoDialer campaign, so you can see how a specific outbound push actually went, call by call.

When to use it
a campaign ends and the manager wants its calls copied into a report.
Watch out
it only covers that campaign; for every call on the account, List Calls is the right module.
JustCall16

List Campaigns

Search

In Make“Gets all campaigns.”

List Campaigns returns your JustCall campaigns, one bundle each, which gives the scenario the campaign it needs before adding or removing contacts.

When to use it
finding the right campaign to feed with new leads, or looping through them for a status sheet.
Watch out
if you only ever use one campaign, picking it directly in the next module saves operations.
JustCall17

List Contacts

Search

In Make“Gets all contacts.”

List Contacts reads your JustCall address book and returns the contacts as bundles, ready to compare with another list or copy elsewhere.

When to use it
checking whether a person already exists before Create a Contact, or syncing the address book into a spreadsheet.
Watch out
each returned contact runs the next modules once; add a filter early to avoid spending operations on rows you do not need.
JustCall18

List Texts

Search

In Make“Gets all texts.”

List Texts gathers SMS from your JustCall account as a series of bundles, one per message, so a scenario can archive them or scan them for replies.

When to use it
copying a conversation history into a support tool or a shared sheet.
Watch out
an aggregator after it can merge the bundles into one document if you want a single row rather than one per text.
Need help

Need help automating JustCall with Make?

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FAQ

JustCall and Make: common questions

01Is the JustCall Make integration free?
Yes on the Make side. JustCall is a standard app, available from the Free plan, which allows 2 active scenarios, a 15 minute minimum gap between scheduled runs, 5 minutes of execution per run and files up to 5 MB. Paid plans (Core, Pro, Teams, Enterprise) lift the gap to one minute and remove the cap on active scenarios. On the JustCall side, you need an account on the Team plan or above to get API access.
02What do you need to connect JustCall to Make?
You need a JustCall account on the Team plan or above, plus the API key and API secret it gives you. Find them in JustCall under Settings, Developers, then API, and copy both. In Make, add a JustCall module, click Create a connection, and paste them in. For instant modules, Make first asks you to click Create a webhook, then Create a connection. The connection is saved once and reused by every JustCall module.
03Does the JustCall trigger in Make react in real time?
It depends on the trigger. Watch Appointments, Watch Calls and Watch Text Messages are instant: JustCall calls Make through a webhook as soon as the event happens. Watch Contacts and Watch Voicemails are scheduled: Make checks JustCall on the scenario's schedule, every 15 minutes by default, and never more often than every 15 minutes on the Free plan. Paid plans can bring that check down to one minute. Pick an instant trigger when speed matters.
04What if a JustCall module is missing in Make?
Use Make an API Call. It reaches any endpoint of the JustCall API with the connection you already have, so a feature without its own module is still within reach. You write the request yourself, following the JustCall API documentation, and test it with Run once. Note that the Make doc for this app is flagged as AI-generated from JustCall's documentation, so double-check important details with JustCall. The request reuses your existing JustCall connection.
05Should you use Make or n8n for JustCall?
Both can be worth a look, and the choice comes down to how you like to work rather than to JustCall. Make offers 23 ready modules for JustCall, a visual editor and a Make an API Call module for everything else. The same app often has an n8n node too, so check its page before deciding. Compare the editors, the plans and what your team already knows, then build one small scenario in each if you are unsure.
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