Resources · Make integration

Kixie Make integrationAutomate Kixie with Make.

Can Make place calls and send texts from Kixie for you? Yes. The Kixie Make integration gives you 6 action modules: calls, queues, SMS, cadences and a raw API call. This page is for sales and support teams, and it walks you from the connection to a first working scenario.

Try the Kixie integration on MakeSee the 6 modules

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What you can automate

What can you automate with the Kixie Make integration?

The Kixie Make integration lets a Make scenario (the automation you build, a chain of modules) act inside your Kixie account: start a call, text a contact, add a contact to a cadence or pull it out of a queue. Something happens in another app, and Kixie does the follow-up without anyone clicking.

A first text as soon as the scenario runs. A prospect fills a form in the app you already use; Send SMS texts them from Kixie, then Send to a Cadence. puts them on your follow-up sequence. Your reps open their day with the lead already touched.

A callback that starts itself. A support ticket gets flagged as urgent somewhere else, and Make a Call or Make a Call to a Queue launches the call on the Kixie side. When the deal closes in your CRM, Remove from a Queue stops the chasing.

What Make does not do here. Kixie has no trigger in Make, so a Kixie event (a missed call, an incoming text) cannot start a scenario on its own. The flow always begins in another app or on a schedule. For anything the six modules skip, Make an API Call reaches the rest of the Kixie API. If the first run fails, the Make troubleshooting guide covers the usual errors.

Still choosing a tool? The n8n vs Make comparison puts the two side by side, and the Make training teaches the editor step by step.

Connect

How do you connect Kixie to Make?

  1. 01

    Copy your two Kixie keys

    In Kixie, open Manage in the dashboard menu, then Account, then the Integrations tab. Copy the Business ID and the API key shown there. Keep both at hand, Make asks for them in a moment.

  2. 02

    Add a Kixie module and create the connection

    In your scenario, add any Kixie module and click Create a connection. A connection is your Kixie account linked to Make once, then reused by every Kixie module. The Connection name field is optional: a clear name helps when you run several accounts.

  3. 03

    Paste the credentials and save

    Paste the Business ID and the API key you copied, or follow the instructions Make shows on screen, then save. The module can now talk to your Kixie account, and the next Kixie module you add will offer this same connection.

First scenario

Your first scenario with the Kixie Make integration

GoalWhen a new lead reaches another app, Make adds it to a Kixie cadence and sends it a first SMS.

  1. 01

    Create the scenario

    Open the Scenarios page, create a new scenario and click the +. Pick the app where your leads land first, such as a form tool or a CRM, and its module that watches for new records.

  2. 02

    Add Send to a Cadence.

    Click the + on the right of that first module, search Kixie and choose Send to a Cadence. Select your connection, then map the contact data coming from the first module.

  3. 03

    Add Send SMS

    Add one more module with the +: Kixie, Send SMS. Write the message and map the contact from the first module, so each new lead gets its own text.

  4. 04

    Test with Run once

    Create a test lead in your first app, then click Run once. Make runs the scenario one time and shows the bundles (the items passed from module to module) each step received. Check that the SMS reached your test number.

  5. 05

    Schedule and switch it on

    Open the clock on the first module. A new scenario checks every 15 minutes by default, and the Free plan cannot go below that. Save, then switch the scenario on.

Modules

What each Kixie module does in Make

Kixie gives you 6 modules. For each one: what it does for you, when to reach for it, and what to watch out for.

Kixie1

Make a Call

Action

In Make“Makes a new call.”

Starts a new call in Kixie from your scenario, so a hot lead or an urgent ticket gets a phone call without a rep dialing by hand.

When to use it
a deal moves to a stage in your CRM that deserves a call to one person right away.
Watch out
each bundle that reaches this module launches one call, so filter upstream before a batch of records turns into a burst of calls.
Kixie2

Make a Call to a Queue

Action

In Make“Makes a call to a queue.”

Sends the call to a Kixie queue rather than starting a plain call, so the follow-up goes through the queue your team already works from.

When to use it
pick it over Make a Call when your Kixie setup routes this kind of follow-up through a queue.
Watch out
the Kixie documentation in Make is AI generated, so check the queue behavior with Kixie before you switch the scenario on.
Kixie3

Make an API Call

Action

In Make“Performs an arbitrary authorized API call.”

Reaches any endpoint of the Kixie API with the connection you already set up, so a missing module never blocks the scenario.

When to use it
you need a Kixie action that none of the five other modules covers.
Watch out
here you write the request yourself, so keep the Kixie API documentation open and test the module alone with Run once before chaining anything after it.
Kixie4

Remove from a Queue

Action

In Make“Removes a contact from the queue.”

Takes a contact out of a Kixie queue, which keeps your reps from calling someone whose situation has already changed.

When to use it
a deal is marked won or lost in your CRM, or a customer replies by email, and the calls should stop.
Watch out
this module acts on one contact per bundle, and every run counts as one operation on your Make plan, so a long list costs as many operations as it has contacts.
Kixie5

Send SMS

Action

In Make“Sends an SMS.”

Sends a text message from Kixie, which gives a new lead or a customer a quick written touch while the context is still fresh.

When to use it
right after a form reply, a booked meeting or a missed appointment logged in another app.
Watch out
test with your own number through Run once first, since a mapping mistake here lands straight on a real customer's phone.
Kixie6

Send to a Cadence.

Action

In Make“Sends a contact to a cadence.”

Puts a contact on one of your Kixie cadences, so the whole follow-up sequence starts without anyone enrolling the lead by hand.

When to use it
a new prospect appears in your form tool or CRM and should enter your standard outreach.
Watch out
the module name ends with a period in Make, so search for Cadence rather than typing the full name when you add it.
Need help

Need help automating Kixie with Make?

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FAQ

Kixie and Make: common questions

01Is the Kixie Make integration free?
On the Make side, yes. Kixie is a standard app, available from the Free plan like the 3,000+ other standard apps. The Free plan allows 2 active scenarios, a minimum of 15 minutes between scheduled runs, 5 minutes per run, files up to 5 MB and 512 MB of data transfer. Paid plans drop the interval to 1 minute and allow unlimited active scenarios. On the Kixie side, the integration needs a Professional billing tier or higher, which your Kixie account has to cover.
02What do you need to connect Kixie to Make?
A Kixie account on the Professional billing tier or higher, and two values from it: the Business ID and the API key. Both sit under Manage, then Account, then the Integrations tab of the Kixie dashboard. In Make, add any Kixie module, click Create a connection, give it a name if you want, and paste the two values. The connection is then reused by every Kixie module in your scenarios.
03Can the Kixie Make integration start a scenario in real time?
No, not from Kixie itself. None of the 6 Kixie modules is a trigger, so a scenario cannot start on a Kixie event. Start it from another app instead: a form tool, a CRM or a spreadsheet. If that app offers an instant trigger, which the app calls through a webhook as soon as something happens, Kixie reacts right away. Otherwise the scenario runs on its schedule, every 15 minutes by default.
04What if the Kixie module you need is missing in Make?
Use Make an API Call. It calls any endpoint of the Kixie API with the same connection as the other Kixie modules, so you are not limited to calls, queues, SMS and cadences. You write the request yourself, which takes a little more care, and a quick test with Run once shows what Kixie sends back. The Kixie documentation in Make also notes that its content is AI generated, so check important details with Kixie directly.
05Should you use Make or n8n for Kixie?
It depends on the tool your team already runs. In Make, Kixie brings 6 action modules and a Make an API Call module for the rest, with no Kixie trigger. The same app often has an n8n node as well, so the choice comes down to where your other automations live and which editor your team reads comfortably. Keeping every call and SMS flow in one tool makes them easier to maintain.
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