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Superchat Make integrationAutomate Superchat with Make.

Can Make react the moment a customer writes to your Superchat inbox? Yes. The Superchat Make integration gives you 22 modules, 6 of them instant triggers, for messages, contacts, notes and files. This guide links your account, then builds a first scenario with you.

Try the Superchat integration on MakeSee the 22 modules

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What you can automate

What does the Superchat Make integration let you automate?

The Superchat Make integration links your Superchat workspace to Make, a no-code tool where you build a scenario (the automation itself: a chain of modules, each one a single brick of one app). Superchat tells Make when a contact, message or note appears, and Make can answer by sending, labeling or updating things back in Superchat.

A welcome that goes out on its own. Watch New Contacts starts the scenario when a contact appears, and Send a WhatsApp Template greets that person with one of your templates. Nobody on the team has to remember it.

Failed sends that get a second look. Watch Failed Messages fires when a message could not go out. Pair it with Create a Conversation Note so the agent opening the thread sees what went wrong, or with Add User to Conversation to hand it to a colleague.

A CRM that stays in sync with the inbox. Watch Contact Updates passes each edited contact to the next module, for example a row in the tool covered by our Airtable Make integration, while Search Contacts and Update a Contact handle the reverse direction.

What the listed modules do not cover, Make an API Call can reach with the same connection. One condition sits upstream: Make needs a paid Superchat account with Admin access. The same app often has an n8n node too; if you are weighing both tools, read our n8n vs Make comparison. To learn the editor itself, our Make training starts from zero.

Connect

How do you connect Superchat to Make?

  1. 01

    Copy your API key in Superchat

    Log in to Superchat, open Settings at the bottom of the left sidebar, then Integrations. In Explore integrations, click Add on the Make card, then Add under the Make logo. Copy the API Key and keep it somewhere safe.

  2. 02

    Open a connection in Make

    In your scenario, add any Superchat module and click Create a connection. A connection is your Superchat account linked to Make once, then reused by every Superchat module. You can type a label in Connection name if you manage several workspaces.

  3. 03

    Paste the key and save

    Paste the key into the API Key field and click Save. If Superchat asks you to confirm access, accept it. The module now shows your account, and the other Superchat modules in the scenario can pick the same connection from the list.

First scenario

Your first scenario: greet every new contact on WhatsApp

GoalWhen a new contact is created in Superchat, Make sends that contact a WhatsApp template.

  1. 01

    Create the scenario

    From the Scenarios page, create a new scenario. The editor opens on an empty canvas with a large + in the middle: that is where the first module goes.

  2. 02

    Add Watch New Contacts

    Click the +, search for Superchat and pick Watch New Contacts. Since it is an instant trigger, click Create a webhook, then Create a connection and paste your API key.

  3. 03

    Add Send a WhatsApp Template

    Click the + on the right of the trigger and choose Send a WhatsApp Template. Fill its fields, and map the contact from the trigger so each bundle (one contact passed along) gets its own message.

  4. 04

    Test with Run once

    Click Run once, then create a test contact in Superchat with your own number. Read the bundles each module received, and check the template landed on your phone.

  5. 05

    Switch the scenario on

    Switch the scenario on. From then on, Superchat calls Make through the webhook each time a contact is created, and each module run counts as one operation on your Make plan.

Triggers

Superchat triggers: what starts your scenario

6 modules start a scenario when something happens in Superchat. A scheduled trigger is checked by Make on the scenario's schedule; an instant one is called by Superchat as soon as it happens.

Superchat1Watch New Contacts

Watch New Contacts

Instant trigger

In Make“Triggers when a new contact is created in Superchat.”

Gives your scenario a fresh contact the moment one is added to Superchat. Every later module can reuse that contact's details without a lookup.

How it fires
instant. Superchat calls Make through a webhook as soon as the contact exists, so there is no schedule to set; the module carries a lightning badge in the editor.
When to use it
welcome sequences, pushing new leads into a spreadsheet or CRM, or alerting sales in another app.
Watch out
it only sees creations. A contact edited afterwards needs Watch Contact Updates in a separate scenario.
Superchat2Watch Contact Updates

Watch Contact Updates

Instant trigger

In Make“Triggers when a contact in Superchat is updated.”

Hands you the contact again each time someone edits it in Superchat, so the systems around your inbox never hold a stale email address or phone number.

How it fires
instant. Superchat notifies Make through a webhook when the change is saved; you do not pick an interval.
When to use it
mirroring contact changes into a CRM or a sheet that sales reads.
Watch out
if a module in the same scenario runs Update a Contact on that same contact, you risk a loop, since your own update can fire the trigger again. Keep the write-back in a different direction, or add a filter so the scenario stops once the record already matches.
Superchat3Watch New Conversation Notes

Watch New Conversation Notes

Instant trigger

In Make“Triggers when a new conversation note is created.”

Turns the internal notes your team writes on a conversation into a signal Make can act on, which is handy when a note means something needs doing elsewhere.

How it fires
instant. Superchat sends the note to Make through a webhook as soon as it is created.
When to use it
an agent leaves a note flagging a refund or a callback, and Make copies it into the task tool the back office works from.
Watch out
notes written by Create a Conversation Note also count as new notes. If both modules sit in connected scenarios, the one writing notes can restart the one reading them, so add a filter on the note content.
Superchat4Watch New Inbound Messages

Watch New Inbound Messages

Instant trigger

In Make“Triggers when a new inbound message is received.”

Starts a scenario with each message a customer sends you in Superchat. It is the natural entry point for routing, tagging or logging incoming requests.

How it fires
instant. Superchat calls Make through a webhook the moment the message arrives; no polling, no interval.
When to use it
labeling a thread by topic with Add a Label to a Conversation, or passing the request to a ticketing tool.
Watch out
each incoming message is one bundle, so a chatty customer who writes several short lines runs the scenario several times, and every module run counts as an operation.
Superchat5Watch Outbound Messages

Watch Outbound Messages

Instant trigger

In Make“Triggers when an outbound message is sent from Superchat.”

Hands Make every message sent from Superchat, so you keep a record of what your customers were told.

How it fires
instant. Superchat pushes the sent message to Make through a webhook right after it goes out.
When to use it
archiving replies in a shared sheet for quality review, or marking a lead as contacted in your CRM.
Watch out
never answer this trigger with Send a Message or Send an Email in the same flow. The reply is sent from Superchat too, it can fire the trigger again, and the scenario may keep feeding itself.
Superchat6Watch Failed Messages

Watch Failed Messages

Instant trigger

In Make“Triggers when a message failed to send from Superchat.”

Tells you when a message from Superchat did not reach the customer, so a silent failure becomes a visible task instead of an unanswered lead.

How it fires
instant. Superchat alerts Make through a webhook as soon as the send fails.
When to use it
assigning the conversation to a teammate with Add User to Conversation, or posting an alert in the team chat so someone retries by hand.
Watch out
resending the same message automatically from this scenario can fail for the same reason and trigger it again. Route failures to a person first, then decide on a retry.
Modules

Superchat modules: what Make can do in your inbox

Superchat gives you 16 modules in 6 groups. For each one: what it does for you, when to reach for it, and what to watch out for.

Automations

1 module
Superchat1

Start an Automation

Action

In Make“Start an automation in Superchat by calling its incoming webhook trigger.”

Kicks off an automation you already built inside Superchat, by calling the incoming webhook trigger it listens on. Make handles the outside event, Superchat runs its own flow.

When to use it
a payment or booking in another app should launch a follow-up sequence you designed in Superchat.
Watch out
the Superchat automation must start from an incoming webhook trigger, otherwise this module has nothing to call.

Contacts

4 modules
Superchat2

Create a Contact

Action

In Make“Creates a new contact in Superchat”

Adds a person to Superchat from data another app holds, so your agents can message a lead who has not written in yet.

When to use it
a web form, a booking tool or a spreadsheet row should turn into a reachable contact in your inbox.
Watch out
run Search Contacts first if the person may already exist, or you end up with duplicates that split the conversation history.
Superchat3

Update a Contact

Action

In Make“Updates a contact in Superchat”

Changes the details of a contact already stored in Superchat, keeping the inbox aligned with the system your company treats as the reference.

When to use it
a customer changes plan or email in your CRM and the agents should see it before their next reply.
Watch out
you need the contact's identity first, usually from Search Contacts; and pairing it with Watch Contact Updates in one flow can restart the scenario on every save.
Superchat4

Get a Contact

Action

In Make“Retrieves a contact from Superchat.”

Fetches one contact's full record when you already know which contact it is, for instance from a trigger that just handed it over.

When to use it
after Watch New Inbound Messages, to pull the sender's details before writing them to a sheet or a CRM.
Watch out
it reads a single known contact; to find someone by another detail, Search Contacts is the right tool.
Superchat5

Search Contacts

Search

In Make“Search for a contact in Superchat.”

Looks up contacts in Superchat and hands back what matches, which is how a scenario answers the question of whether this person is already in the inbox.

When to use it
just before Create a Contact, so a returning customer is updated instead of duplicated.
Watch out
a search can return zero, one or several bundles. Zero results mean the next modules do not run, and several results mean they run once each.

Conversations

5 modules
Superchat6

Get a Conversation Record

Action

In Make“Retrieves a conversation from Superchat.”

Retrieves a single conversation from Superchat so later modules can work with its context instead of an isolated message.

When to use it
a note or failed-message trigger points to a conversation, and you want its details before assigning or labeling it.
Watch out
you must already hold the conversation's identity; if all you have is a contact, go through Search Conversations for a Contact.
Superchat7

Create a Conversation Note

Action

In Make“Creates a note in a conversation.”

Writes a note on a Superchat conversation, so context from other tools shows up where the reply happens.

When to use it
pasting an order status or a payment issue into the thread before an agent answers.
Watch out
Watch New Conversation Notes also sees these notes, so a scenario listening to notes can be restarted by this module.
Superchat8

Add User to Conversation

Action

In Make“Assigns a user to a conversation in Superchat.”

Assigns a teammate to a Superchat conversation, which moves the thread into that person's queue without anyone sorting it by hand.

When to use it
routing a request to the account owner, or handing a failed send to whoever handles escalations.
Watch out
decide your routing rule before building it; a filter placed ahead of this module keeps every thread from landing on one person.
Superchat9

Add a Label to a Conversation

Action

In Make“Assigns a label to a conversation in Superchat.”

Tags a conversation with a label so your team can filter the inbox by topic, stage or priority without reading every thread.

When to use it
after Watch New Inbound Messages, to mark requests that come from a campaign or a specific form.
Watch out
create the labels in Superchat first. The module attaches an existing label, and a scenario is a poor place to invent your tagging scheme.
Superchat10

Search Conversations for a Contact

Search

In Make“Lists all conversations for a contact.”

Lists every conversation tied to one contact, giving your scenario the full history of exchanges with that person.

When to use it
checking whether a lead already spoke with the team before a new outreach starts.
Watch out
as a search, it returns one bundle per conversation, so each module after it runs once per thread. Add an aggregator if you need a single summary instead.

Files

2 modules
Superchat11

Create a File

Action

In Make“Upload a file to Superchat.”

Uploads a file into Superchat, ready to be used in the inbox, for instance a document another app produced.

When to use it
an invoice or a quote generated elsewhere should be available to agents without a manual download and re-upload.
Watch out
on the Make Free plan, files are capped at 5 MB, so check the size of what you send before you rely on it.
Superchat12

Download a File

Action

In Make“Returns information of a single file from Superchat.”

Pulls the information of one file stored in Superchat, so a scenario can move it on to a drive, a folder or a ticket.

When to use it
a customer sends a photo or a document and it belongs in the customer's folder in your storage tool.
Watch out
it works on one file you have already identified, not a whole folder; the file size limits of your Make plan still apply.

Messages

3 modules
Superchat13

Send a WhatsApp Template

Action

In Make“Sends a WhatsApp template.”

Sends one of your WhatsApp templates through Superchat, which is how a scenario reaches a contact on WhatsApp first instead of waiting for them.

When to use it
a welcome after Watch New Contacts, a booking reminder, or an order update triggered by your shop.
Watch out
the template must already exist in your Superchat account; test it with Run once on your own number before real customers get it.
Superchat14

Send a Message

Action

In Make“Sends a message on any channel.”

Sends a message on any channel connected to Superchat, so one module covers the channel your customer actually uses.

When to use it
replying inside an existing conversation, for example with an order status pulled from your shop.
Watch out
never place it after Watch Outbound Messages in the same flow, since its own message can fire that trigger again and loop the scenario.
Superchat15

Send an Email

Action

In Make“Sends an Email via Superchat”

Sends an email through Superchat instead of a separate mail tool, so the message goes out from the platform your agents already work in.

When to use it
a customer who prefers email should get a confirmation or a document link without leaving the Superchat history.
Watch out
check which email channel is connected in Superchat before you build, since the send leaves from there.

Other

1 module
Superchat16

Make an API Call

Action

In Make“Performs an arbitrary authorized API call.”

Calls any endpoint of the Superchat API with the connection you already set up, which covers everything the listed modules leave out.

When to use it
you need an action the other modules do not offer, and the Superchat API documentation shows the endpoint.
Watch out
you write the request yourself, path and body included, so read the API reference first and test with Run once before switching the scenario on.
Need help

Need help automating Superchat with Make?

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FAQ

Superchat and Make: the questions that come next

01Is the Superchat Make integration free?
On the Make side, yes: Superchat is a standard app, available from the Free plan. That plan gives you 2 active scenarios, 15 minutes minimum between scheduled runs, 5 minutes of execution per run and files up to 5 MB. Paid plans (Core, Pro, Teams, Enterprise) lift those limits and count usage in credits per month. On the Superchat side, you need a paid Superchat account with Admin access, and this page does not quote its price.
02What do you need to connect Superchat to Make?
A paid Superchat account with Admin access and a Make account. In Superchat, go to Settings, then Integrations, add the Make card and copy the API Key. In Make, add a Superchat module, click Create a connection, paste the key in the API Key field and click Save. For instant modules, click Create a webhook first, then create the connection inside it. Once saved, every Superchat module in your scenarios can reuse that connection.
03Do Superchat triggers in Make fire in real time?
Yes. All 6 Superchat triggers are instant: Superchat calls Make through a webhook as soon as a contact is created or updated, a note is written, or a message comes in, goes out or fails. You do not set a polling interval for them, unlike scheduled triggers, which Make checks every 15 minutes by default. Each event still costs operations, one per module that runs. In the editor, these modules carry the lightning badge instead of the clock.
04What if the Superchat module you need is missing in Make?
Use Make an API Call. It sends any request the Superchat API accepts, with the same connection as the other modules, so an endpoint missing from the 22 modules is still reachable. You write the request yourself from the Superchat API documentation. The Make documentation lists no numeric limit for this app, so check the Superchat side if a call is refused. Test each new request with Run once before switching the scenario on.
05Should you use Make or n8n for Superchat?
It depends on what your team already runs and how you like to build. In Make, Superchat comes with 22 ready modules, 6 instant triggers and Make an API Call for the rest, all through one API key connection. The same app often has an n8n node as well, so compare the modules each side offers for your case before choosing, and pick the editor your team will actually maintain.
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