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Textline Make integrationAutomate Textline with Make.

What can the Textline Make integration do for your team? Make lists 18 Textline modules: 6 instant triggers, 10 actions and 2 searches. This guide shows how to link your account, then build a first scenario that texts each new lead.

Try the Textline integration on MakeSee the 18 modules

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What you can automate

What does the Textline Make integration automate?

The Textline Make integration links your Textline account to Make, a no-code tool where you build scenarios. A scenario is an automation made of modules, and each module is one brick that watches, acts or searches. Textline tells Make when a customer writes, when a conversation changes status or when an agent changes theirs, and Make carries that data to your other tools.

Every new lead gets a first text. A signup form feeds Create a Customer, then Message a Phone Number sends the opening message. That is the scenario built step by step further down.

Customer messages land where support works. Watch Customer Posts picks up each incoming message, and Make files it in your ticketing tool or a shared spreadsheet so nobody has to forward it by hand.

Feedback requests that never get forgotten. Watch Conversation Status starts the scenario when a conversation changes status, and Send a Survey asks the customer how it went.

What Make does not do here: none of the 18 modules deletes a customer or a message. For anything outside the list, Make an API call reuses your connection. The Textline doc on Make also warns that it was generated with AI from the official Textline docs, so double-check key details with Textline. New to the editor? The Make training covers the basics, and Make pricing explains how operations are billed.

Still weighing n8n? The n8n vs Make comparison puts the criteria side by side.

Connect

How do you connect Textline to Make?

  1. 01

    Copy your API token

    In Textline, open Settings, then Tools and Integrations, then Developer API, and copy the API token shown on screen. The integration requires an active Standard or Pro Textline account.

  2. 02

    Add a Textline module

    In your Make scenario, add any Textline module and click Create a connection. A connection is your Textline account linked to Make once, then reused by every Textline module. The Connection name field is optional, but a clear name helps later.

  3. 03

    Paste the token and save

    Paste the token you copied, or follow the on-screen instructions, then confirm. Once the connection exists, Make can list the Textline data it reads while you fill in the module fields.

First scenario

Build your first Textline scenario

GoalWhen a new lead fills in a form in another app, Make creates the Textline customer and sends them a first message.

  1. 01

    Create the scenario

    From the Scenarios page, create a new scenario and click the + to add the first module. Here it belongs to another app, for example the form tool your leads fill in.

  2. 02

    Add Create a Customer

    Click the + on the right of the form module, search for Textline and pick Create a Customer. Click Create a connection and paste your API token if the account is not linked yet.

  3. 03

    Map the lead data

    Fill the module fields with data from the form module. Each form entry arrives as a bundle, one item passed from a module to the next, and Make lets you pick its values instead of typing them.

  4. 04

    Add the welcome message

    Click the + again and add Message a Phone Number. Map the phone number from the form, then write the welcome text once: every lead gets it with their own details.

  5. 05

    Test with Run once

    Click Run once, send a test entry through your form and read the bundles each module received. Each module that runs on a bundle counts as one operation, the unit Make tracks on your plan.

  6. 06

    Schedule and switch it on

    Set the schedule on the first module (every 15 minutes by default on a new scenario) and switch the scenario on. From then on, new leads hear from you without anyone copying numbers.

Triggers

Which Textline triggers start a scenario?

6 modules start a scenario when something happens in Textline. A scheduled trigger is checked by Make on the scenario's schedule; an instant one is called by Textline as soon as it happens.

Textline1Watch Agent Status

Watch Agent Status

Instant trigger

In Make“Triggers when an agent status has been changed.”

Watch Agent Status starts your scenario whenever an agent's status changes in Textline, so your other tools always know who is available. Make receives the change as a bundle it can pass along.

How it fires
instant. Textline calls Make through a webhook as soon as the change happens, with no polling.
When to use it
post a note in your team chat when someone's status changes, or log each change in a spreadsheet the support manager reads.
Watch out
a scenario that also runs Update Agent Status changes a status itself, which may start this trigger again. Keep the two in separate scenarios.
Textline2Watch Conversation Status

Watch Conversation Status

Instant trigger

In Make“Triggers when a conversation status has been changed.”

Watch Conversation Status tells Make each time a Textline conversation moves to another status. It is the natural hook for follow-ups that depend on where an exchange stands.

How it fires
instant: Textline notifies Make by webhook right after the status changes.
When to use it
send a feedback request with Send a Survey after the change, or copy the new status into your CRM so sales sees it without opening Textline.
Watch out
the official description covers any status change, so decide what your scenario should do with each status before you switch it on.
Textline3Watch Customer Posts

Watch Customer Posts

Instant trigger

In Make“Triggers when a message from a customer has been received.”

Every message a customer sends to your Textline account reaches Make through Watch Customer Posts, as a bundle you can route to any other app.

How it fires
instant, through a webhook Textline calls the moment a customer message is received.
When to use it
an online store that wants each customer text copied into its helpdesk, or a sales team that alerts the account owner in Slack when a client writes.
Watch out
it covers messages from customers only. Texts your own team sends out belong to Watch Outbound Messages.
Textline4Watch Customers

Watch Customers

Instant trigger

In Make“Triggers when a customer has been created or updated.”

Watch Customers keeps your other tools in step with your Textline contacts: the scenario starts when a customer record is created or updated.

How it fires
instant. Textline calls Make by webhook as soon as the record changes.
When to use it
mirror new Textline contacts into your CRM or mailing tool, and push later edits the same way so both lists stay aligned.
Watch out
an Update a Customer module inside the same scenario edits the record too, so it may fire Watch Customers again and create a loop. Put updates in a separate scenario.
Textline5Watch Outbound Messages

Watch Outbound Messages

Instant trigger

In Make“Triggers when an outbound message has been sent.”

With Watch Outbound Messages, each message your Textline account sends lands in Make, which gives you a full record of what customers received.

How it fires
instant: Textline alerts Make through a webhook as soon as an outbound message has been sent.
When to use it
archive outgoing texts in a spreadsheet for your records, or add each one to the customer timeline in your CRM.
Watch out
messages sent by Make itself, through Message a Phone Number or Message a Conversation, are outbound too and may start this trigger. Never send a text from inside this scenario.
Textline6Watch Whisper

Watch Whisper

Instant trigger

In Make“Triggers when a whisper from an agent has been received.”

Watch Whisper picks up the whispers agents post in Textline and hands each one to Make. It follows what your agents write, not what customers send.

How it fires
instant, since Textline calls Make by webhook when a whisper from an agent is received.
When to use it
forward whispers to a manager by email, or turn a whisper into a task in your project tool so the request does not slip through.
Watch out
customer messages never reach this trigger; pair it with Watch Customer Posts in a second scenario if you need both.
Modules

What can Make do in Textline?

Textline gives you 12 modules. For each one: what it does for you, when to reach for it, and what to watch out for.

Textline1

Create a Customer

Action

In Make“Creates a new customer.”

Create a Customer adds a new contact to Textline from data another app collected, so your agents can text that person without typing anything.

When to use it
a lead fills in a web form or books a demo and should be reachable in Textline right away.
Watch out
run Search Customers first when the same person may already exist, or you risk a duplicate.
Textline2

Get a Customer

Action

In Make“Retrieves a customer.”

Get a Customer reads one Textline customer and hands the whole record to the next module. It fits when you already know exactly which customer you need.

When to use it
a trigger gives you a customer, and a later step needs their details to fill an email or a CRM entry.
Watch out
it fetches a single customer; to look someone up among many, Search Customers is the better pick.
Textline3

Import a Message as a Customer

Action

In Make“Imports a post into account as if the customer sent an SMS to your account.”

Import a Message as a Customer drops a message into your Textline account as though the customer had sent it by SMS. Exchanges that start elsewhere end up next to your usual texts.

When to use it
a customer writes through your website chat or a contact form, and your agents should see it in Textline.
Watch out
the message appears to come from the customer, so only import words that person actually wrote.
Textline4

Make an API call

Action

In Make“Performs an arbitrary authorized API call.”

Make an API call sends your own request to the Textline API through the connection you already set up. It covers what the dedicated modules leave out.

When to use it
you need a Textline endpoint that has no module of its own in Make.
Watch out
you write the request yourself, so keep the Textline API documentation open for the path and the expected data.
Textline5

Message a Conversation

Action

In Make“Sends an outbound message to a conversation.”

Message a Conversation posts an outbound message into a Textline conversation that already exists, so the customer sees it in the thread they know.

When to use it
right after Watch Customer Posts, to confirm you received a request or to share an order update with someone who already wrote.
Watch out
for a person you have never texted, Message a Phone Number is the module to pick.
Textline6

Message a Phone Number

Action

In Make“Sends an outbound message to a phone number.”

Message a Phone Number sends an outbound Textline message straight to a number, even when no conversation exists yet. It makes a natural first touch for a new contact.

When to use it
a welcome text right after Create a Customer, or an appointment reminder started by your booking tool.
Watch out
map the number from the previous module instead of typing it, or every run texts the same person.
Textline7

Send an Announcement

Action

In Make“Sends an announcement to a group of contacts.”

Send an Announcement pushes one message to a group of contacts in a single step, instead of one module run per person.

When to use it
a shop closing early, a delivery delay or a new service that everyone in a group should hear about.
Watch out
it reaches the whole group at once, so test with Run once on a small group of colleagues before switching the scenario on.
Textline8

Send a Survey

Action

In Make“Sends a new survey.”

Send a Survey starts a new Textline survey from your scenario, so feedback requests go out without an agent having to remember them.

When to use it
after Watch Conversation Status reports a change, or when your order tool marks a delivery as done.
Watch out
tie it to one clear event; a survey sent after every small update wears customers out.
Textline9

Update a Customer

Action

In Make“Updates a customer.”

Update a Customer refreshes a Textline customer record with newer data from another tool, so agents never text someone using stale details.

When to use it
a contact's details change in your CRM and Textline should follow without a manual edit.
Watch out
the edit can start Watch Customers, since that trigger also fires on updates; keep the two in different scenarios to avoid a loop.
Textline10

Update Agent Status

Action

In Make“Updates an agent status.”

Update Agent Status switches an agent's status in Textline from a scenario, without anyone opening the app to do it.

When to use it
your calendar or HR tool already knows an agent is off, so let it flip their Textline status the moment the absence starts.
Watch out
a status set by Make is still a status change, so a scenario built on Watch Agent Status may fire in return.
Textline11

Search Agents

Search

In Make“Searches for agents or lists them all.”

Search Agents returns the agents that match your search, or all of them if you leave it open, each one as a separate bundle.

When to use it
a scenario needs an agent's details before assigning a message, or you want your team list copied into a spreadsheet.
Watch out
a search can return zero, one or several bundles, and every later module runs once per bundle, which adds operations.
Textline12

Search Customers

Search

In Make“Searches for customers or lists them all.”

Search Customers looks up customers in Textline, or lists them all, and gives back one bundle per match. It is how a scenario learns whether a contact already exists.

When to use it
just before Create a Customer, to avoid adding someone twice, or to export your contacts to another tool.
Watch out
when nothing matches, no bundle comes out, so nothing flows to the modules after it; plan that case.
Need help

Need help automating Textline with Make?

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FAQ

Textline and Make: common questions

01Is the Textline Make integration free?
Yes on the Make side: Textline is a standard app, available from the Free plan. That plan allows 2 active scenarios, at least 15 minutes between scheduled runs, 5 minutes per execution, files up to 5 MB and 512 MB of data transfer. Paid plans (Core, Pro, Teams and Enterprise) lower the interval to 1 minute and allow unlimited active scenarios, with usage counted in credits each month. On the Textline side, you still need an active Standard or Pro account, which Textline bills, not Make.
02What do you need to connect Textline to Make?
An active Textline Standard or Pro account and its API token. In Textline, open Settings, then Tools and Integrations, then Developer API, and copy the token. In Make, add a Textline module, click Create a connection, name it if you like and paste the token. The connection is set up once and every Textline module in your scenarios reuses it. For an instant module, click Create a webhook before Create a connection.
03Do Textline triggers in Make fire in real time?
Yes. All 6 Textline triggers are instant: Textline calls Make through a webhook as soon as the event happens, whether it is a customer message, an outbound message, a whisper, a customer record, a conversation status or an agent status. None of them is scheduled, so there is no polling interval to wait for. Make still counts one operation for each module that runs on each bundle, so a busy inbox uses operations faster than a quiet one.
04What if a Textline action is missing in Make?
Use Make an API call. It reaches any endpoint of the Textline API with the connection you already have, so you are not limited to the 10 actions and 2 searches listed. Those modules cover customers, messages, announcements, surveys and agent status, but none of them deletes anything. Keep in mind that the Textline documentation on Make says it was generated with AI from the official Textline docs, so confirm important details with Textline before relying on them.
05Should you use Make or n8n for Textline?
It depends on your criteria more than on Textline. In Make, Textline comes with 18 ready modules, including 6 instant triggers, plus Make an API call for the rest, and a first scenario needs no code. On the n8n side, check whether a Textline node exists and what it covers before you compare. Then weigh how each tool bills usage, who on your team will maintain the scenarios and which other apps you need to connect.
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