Resources · Make integration

Voiso Make integrationAutomate Voiso with Make.

What should happen after a call ends in your Voiso contact center? The Voiso Make integration gives you 4 modules: 2 instant call triggers and 2 actions. This guide walks support and sales teams through the connection, then a first scenario that follows up on calls.

Try the Voiso integration on MakeSee the 4 modules

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What you can automate

What can the Voiso Make integration do for you?

The Voiso Make integration links your Voiso contact center to Make, a no-code tool where you build a scenario, meaning an automation made of modules chained together. Voiso tells Make when a call is answered or ended, and Make can then send a WhatsApp template or call the Voiso API.

A follow-up message after every finished call. Start from Watch Ended Calls and add Send WhatsApp Template: the customer receives an approved message from your WhatsApp-enabled contact center once the conversation closes, with no agent typing it.

A call log your other tools can read. Watch Answered Calls hands each answered call to the next module, so a spreadsheet, a CRM or a team chat app in the same scenario can keep a trace of it.

Anything else the Voiso API allows. Make an API Call reuses your connection to reach endpoints the listed modules do not cover.

Know the limits before you start. Make itself flags its Voiso documentation as limited, because little public information exists about the app, so test each module with real calls. For a wider view of the tool, the Make review covers the editor and plans, and Make troubleshooting helps when a run fails. Voiso may also have an n8n node; the n8n vs Make comparison sets the criteria side by side.

Connect

How do you connect your Voiso account to Make?

  1. 01

    Open the connection window

    Add any Voiso module to your scenario, then click Create a connection. A connection is your Voiso account linked to Make once and reused by every Voiso module afterward.

  2. 02

    Name the connection

    Giving it a name is optional, but a clear label such as the contact center it belongs to saves confusion later if your team runs more than one Voiso account in Make.

  3. 03

    Authorize and save

    Depending on what Make asks, approve access on the Voiso page that opens or paste the key Voiso provides. Then click Save, and the module can start reading your calls.

First scenario

Your first Voiso scenario in Make

GoalWhen a call ends in Voiso, Make sends the customer an approved WhatsApp template.

  1. 01

    Create the scenario

    On the Scenarios page, create a new scenario and click the big + to add the first module. This first module is the one that starts everything.

  2. 02

    Add the call trigger

    Search for Voiso, pick Watch Ended Calls and click Create a connection. It is an instant trigger: Voiso calls Make through a webhook as soon as a call closes.

  3. 03

    Add the WhatsApp action

    Click the + on the right of the trigger, choose Send WhatsApp Template and pick the approved template. Map the data you need from the call bundle, the item passed along by the trigger.

  4. 04

    Test with Run once

    Click Run once, then end a test call in Voiso. Open the bubble above each module to read the bundle it received and confirm the message went out to the right person.

  5. 05

    Switch it on

    When the test looks right, switch the scenario on. From then on each ended call triggers one run, and every module run counts as an operation on your Make plan.

Triggers

Which Voiso events can start a scenario?

2 modules start a scenario when something happens in Voiso. A scheduled trigger is checked by Make on the scenario's schedule; an instant one is called by Voiso as soon as it happens.

Voiso1Watch Answered Calls

Watch Answered Calls

Instant trigger

In Make“Triggers when a call is answered.”

Watch Answered Calls starts your scenario the moment an agent picks up, so you can act while the conversation is still going. Each answered call arrives as one bundle for the modules that follow.

How it fires
instant, Voiso calls Make through a webhook as soon as the call is answered, with no polling interval to set.
When to use it
pick it when the useful moment is the start of the call, for instance to log that a lead finally reached someone on your team.
Watch out
as its name says, it only covers answered calls; do not count on it to spot missed ones.
Voiso2Watch Ended Calls

Watch Ended Calls

Instant trigger

In Make“Triggers when a call is ended.”

Watch Ended Calls gives you the finished call, which makes it the natural starting point for any follow-up. Once the line closes, the call lands in Make as a bundle ready to be mapped.

How it fires
instant, Voiso notifies Make through a webhook as soon as the call ends.
When to use it
choose it over Watch Answered Calls when the next step depends on the conversation being over, such as a thank-you message or a satisfaction request.
Watch out
it fires once the line closes, so it cannot act during the call; use Watch Answered Calls for that.
Modules

What can Make do in Voiso?

Voiso gives you 2 modules. For each one: what it does for you, when to reach for it, and what to watch out for.

Voiso1

Make an API Call

Action

In Make“Performs an arbitary authorized API call.”

Make an API Call opens the rest of the Voiso API to your scenario, using the connection you already created. You get one flexible module instead of waiting for a dedicated one.

When to use it
when the two triggers and the WhatsApp action do not cover what you need and the Voiso API offers it.
Watch out
you must know the endpoint and the request format yourself, because Make's Voiso documentation is limited.
Voiso2

Send WhatsApp Template

Action

In Make“Sends a pre-approved WhatsApp message template from your WhatsApp enabled Voiso contact center.”

Send WhatsApp Template lets your scenario send a customer a WhatsApp message that has already been approved, straight from your Voiso contact center. The wording stays the one you validated.

When to use it
right after Watch Ended Calls, to confirm what was agreed on the phone or share the next step.
Watch out
WhatsApp needs to be enabled on your contact center, and only pre-approved templates can be sent this way.
Need help

Need help automating Voiso with Make?

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FAQ

Voiso and Make: frequently asked questions

01Is the Voiso Make integration free?
Yes, Voiso is a standard app in Make, so it is available from the Free plan. That plan allows 2 active scenarios, runs of 5 minutes at most, files up to 5 MB and 512 MB of data transfer. Its minimum interval of 15 minutes only matters for scheduled triggers; both Voiso triggers are instant. Paid plans (Core, Pro, Teams and Enterprise) lift the scenario cap and count usage in credits each month. The price of Voiso itself is a separate matter between you and Voiso.
02What do you need to connect Voiso to Make?
A Voiso account and a Make account. Make's documentation lists no specific prerequisite for Voiso and no official steps, so the generic flow applies: add a Voiso module, click Create a connection, optionally name it, authorize Make on the Voiso page or paste the key Voiso gives you, then click Save. The same connection then serves all four Voiso modules, including Make an API Call, so you only set it up once per account.
03Do the Voiso triggers react in real time?
Yes. Watch Answered Calls and Watch Ended Calls are both instant triggers: Voiso calls Make through a webhook as soon as a call is answered or ends, so the scenario runs right away instead of waiting for a polling interval. In the editor they carry the lightning badge rather than the clock. Keep the scenario switched on, otherwise Make has nothing listening when the next call comes in, and test the flow with Run once first.
04What if the Voiso module you need is missing in Make?
Use Make an API Call. It sends a request to any endpoint of the Voiso API with the connection you already have, so it covers what the two triggers and the WhatsApp action leave out. Be aware that Make describes its Voiso documentation as limited for lack of public information, so you will need the Voiso API reference and some testing with Run once to get the request right before switching the scenario on.
05Should you use Make or n8n with Voiso?
It depends on the tool your team already works in. Make offers Voiso as a native app with 4 modules: two instant call triggers, a WhatsApp template action and a generic API call. The same app often has an n8n node too. Compare the modules each tool lists for Voiso against the flow you have in mind, and check which editor your team is more comfortable maintaining; neither choice changes what the Voiso API itself allows.
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