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Centiment Zapier integrationAutomate Centiment with Zapier.

The Centiment Zapier integration does one thing, and does it fast: 1 trigger, 0 actions, 0 searches. Every new survey response can start an automation in another app, the moment it lands in Centiment, even on the free plan.

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Overview

What the Centiment Zapier integration actually does

Connecting Centiment to Zapier means each new answer to one of your surveys can push data into the rest of your tools without anyone exporting a file. Centiment only talks in one direction here: it tells Zapier that a response came in. Everything that happens next is done by the other apps in your Zap.

Three results people build with it, all from the single trigger, New Response:

A live response log. Each answer becomes a new row in a shared spreadsheet, so the team reads results while the survey is still open instead of waiting for the final export.

An alert on the answers that matter. With a filter in the middle, only the responses that meet your condition (a low score, a specific choice) reach a chat channel or an inbox. The rest stay in Centiment.

A follow-up task per answer. Each response can open a task in your project tool, so someone owns the reply instead of hoping a colleague read the export.

Now the part the app page does not spell out. Zapier cannot do anything inside Centiment: no action creates a survey, edits a respondent or closes a campaign, and no search step looks up an existing response. If your plan was to drive Centiment from another tool, this integration will not get you there. It reads new responses, full stop (and only the ones that arrive after the Zap is on).

If you want to compare before you commit, the same app has a Centiment Make integration page, and our Make vs Zapier comparison lays out the criteria side by side.

Vocabulary

Zapier vocabulary in one minute

Seven words come back on every line of this page. Here they are in plain English.

Zap
The automation you build in Zapier: one trigger, then one or more actions that run each time the trigger event happens.
Trigger
The event in an app that starts the Zap. Once the Zap is switched on, Zapier waits for it. Here, a new survey response.
Action
What the Zap does once started: the step that writes, sends or moves something for you, in another app in this case.
Task
The unit Zapier bills. One task is one action your Zap completes successfully, and your plan counts those.
Polling vs instant
A polling trigger is checked by Zapier on a timer. An instant trigger is reported by the app itself, so nothing waits for a check.
Filter
A step that lets the Zap continue only when what arrived meets your condition, and quietly stops it otherwise.
Connection
Your Centiment account linked to Zapier once, then reused by every Zap and every step that needs it.
Cost

What a Centiment Zap really costs

Short version: receiving responses is free, and you pay only for what your Zap does with them.

  • TriggerFree, never counted
  • Each successful action1 task
  • Free plan100 tasks a month, two-step Zaps
  • Premium appNo

The trigger never costs a task, however many responses arrive. Each action that succeeds counts once, and an action that fails is not counted. A Zap with three actions uses three times as much as a Zap with one. Centiment is not a premium app, so it works on the free plan. That plan gives you 100 tasks a month and unlimited Zaps, but each Zap is limited to two steps: one trigger, one action. Add a filter or a second action and you have a multi-step Zap, which needs a paid plan.

Connect

Connect Centiment to Zapier in three steps

  1. 01

    Open your connections

    In Zapier, go to the Apps page of your account and click + Add connection. You need a Centiment account first, with access to the surveys you want the Zap to watch.

  2. 02

    Pick Centiment

    Type Centiment in the search box of the dialog, select it, then click Add connection. A new browser tab then opens on the Centiment side, where the sign-in happens.

  3. 03

    Sign in and allow access

    Log in to Centiment in that tab and grant Zapier access to the account. The connection is saved once, and every future Centiment Zap reuses it without asking again.

First Zap

Your first Zap: flag the responses worth reading

GoalEach Centiment response that meets your condition posts a message in a team channel.

  1. 01

    Create the Zap

    Start a new Zap and choose Centiment as the app that starts it, with New Response as the event. Select your Centiment connection.

  2. 02

    Point it at a survey

    Pick the Organization, then the Workspace, then the Survey. The lists fill in from your account, one after the other, based on what your login can see.

  3. 03

    Test the trigger

    Run the test. Zapier brings back the three most recent responses, so you can map fields from a real answer rather than an empty one.

  4. 04

    Add the filter

    From the plus icon, add a Filter step. Choose the field, the rule and the value. Pick a number rule for a score, a text rule for a written answer.

  5. 05

    Add the action and publish

    Add the message step in your chat app, map the response fields into it, test once, then click Publish. The filter makes it a multi-step Zap, so a paid plan is needed.

Triggers

The Centiment trigger

1 event starts a Zap when something happens in Centiment, and one of them is instant: the app calls Zapier straight away, whatever your plan.

1

New Response

Instant trigger

In Zapier“Triggers when a new response is received.”

Starts your Zap each time someone submits an answer to the survey you picked, and hands that response to the steps that follow. This is the only way Centiment feeds Zapier, so every Centiment Zap begins here.

How it fires
the app tells Zapier the moment it happens, so the Zap starts right away, whatever your plan
When to use it
you want results in a spreadsheet, a CRM or a channel while the survey is still collecting, not after you close it.
Watch out
one Zap watches one survey, chosen through Organization, Workspace and Survey, all required; a second survey means a second Zap.
When it breaks

When a Centiment Zap breaks

Zapier lists no help article and no rate limit specific to Centiment.

So the failures you will meet are the general ones of any Zap, applied to survey data. Four of them are worth knowing before you publish.

  • Old responses never come through

    A Zap reacts only to what happens after it is switched on. Responses collected before you published stay in Centiment, and moving that backlog is a separate job.

  • A Zap that keeps triggering itself

    If a later step writes back into the very place the trigger watches, the Zap sets itself off again and again and burns through your task count fast.

  • A big wave of responses held back

    When a trigger suddenly returns a huge batch, for instance after a bulk import, Zapier's flood protection can hold the run back.

  • The filter that never lets anything pass

    Filter rules are typed. A text rule on a numeric score, or a number rule on a written answer, will block every response without an error message.
Need help

Need help automating Centiment with Zapier?

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FAQ

Centiment Zapier integration: questions people ask

01Is the Centiment Zapier integration free?
Yes, it works on the free plan, because Zapier does not class Centiment as a premium app. The free plan gives you 100 tasks a month and as many Zaps as you like. The catch is size: each Zap stays at two steps, one trigger and one action. A filter or a second action turns it into a multi-step Zap, and that needs a paid plan. For a simple setup, such as each response landing as a spreadsheet row, the free plan is enough.
02How many tasks does a Centiment Zap use?
One task per successful action, nothing for the trigger. A new response arriving costs nothing on its own. If your Zap then adds a row, that is one task. If it adds a row and posts a message, that is two. An action that fails is not counted. So the real cost of a Centiment Zap is the number of responses multiplied by the number of actions that run for each of them, minus the ones a filter stopped.
03Does Centiment send responses to Zapier in real time?
Yes. New Response is an instant trigger: Centiment tells Zapier as soon as an answer comes in, and the Zap starts right away. The plan intervals (15 minutes on Free, down to 1 on Team and Enterprise) only apply to polling triggers, so they do not slow this one down. In the editor, a Zap built on an instant trigger shows a lightning bolt, which is a quick way to confirm it.
04What does it take to connect Centiment to Zapier?
A Centiment account and a Zapier account, nothing else. You add the connection from the Apps page in Zapier, sign in to Centiment in the tab that opens and grant access. The account you use must see the workspace and the survey you want to watch, because the trigger asks for an Organization, a Workspace and a Survey before it can run. If it does not, ask the owner for access first.
05Why doesn't a survey appear in the Centiment trigger?
Usually because the connected account cannot see it. The survey list depends on the Organization and Workspace picked just above it, and those depend on what your Centiment login has access to. Check that you chose the right workspace, then check that the account has rights on it. If the rights are missing, ask whoever runs that workspace in Centiment to open it to you, then reload the lists in the trigger. The Survey menu only fills once the two choices above it are right.
06What if the Centiment operation you need doesn't exist?
Then Zapier cannot do it for Centiment today. The integration only offers New Response: there is no action to create or update anything in Centiment and no search for existing responses. Other apps can still act on the response data, so the response can still feed a sheet, a chat or a CRM. For anything that has to change Centiment itself, look at what the Make or n8n side offers for the same app, or at what Centiment can do natively.
07Zapier, Make or n8n for Centiment?
It depends on the criteria that matter to you. On Zapier, Centiment has one instant trigger, which fires immediately on every plan, and the connection takes three steps from the Apps page. The free plan stops at two-step Zaps, so filtering or chaining actions means paying. Make and n8n price and structure scenarios differently. Compare the operations each one exposes for Centiment first, then the cost of your actual response volume.
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