LoyaltyLoop Zapier integrationAutomate LoyaltyLoop with Zapier.
The LoyaltyLoop Zapier integration gives you 2 triggers, 1 action and 0 searches. Catch each new survey response in your other apps, and feed LoyaltyLoop the customers it should survey. Here is what it costs, how to connect it and what breaks.
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What the LoyaltyLoop Zapier integration does for you
It connects LoyaltyLoop, the tool businesses use to measure customer satisfaction and drive online reviews, to Zapier, which passes data between apps so nobody copies it by hand. LoyaltyLoop works both ways here: two triggers send responses out, and one action sends customers in.
Three results people build. A heads-up on every answer: New Response tells your team chat when a customer replies, so the answers that need attention get it. A full record of each survey: New Response (Extended) carries more data per response, enough to keep a detailed log in a spreadsheet or a reporting tool. Surveys that go out on their own: when another app records a customer, Submit Customer Data hands their email to the LoyaltyLoop survey you pick.
What Zapier does not do here. Both triggers are polling triggers, so a response waits for Zapier's next check. There is no search step, so a Zap cannot look up an older response or a customer. And the extended trigger has a ceiling, explained in its note below. Put together, it is a tool for reacting to fresh answers and feeding new customers in, not for mining past surveys.
If you are still weighing the platform itself, start with our Zapier review, then read Make vs Zapier.
Zapier words, in plain English
Eight terms come back across this page. Here they are once, in ordinary words.
- Zap
- The automation you build on Zapier: one trigger, then one or more actions that run every time that event happens.
- Trigger
- The event that starts the Zap. Once the Zap is on, Zapier waits for it, here a new survey response in LoyaltyLoop.
- Action
- What the Zap does once it has started: the step that writes, sends or moves something for you.
- Task
- The unit Zapier bills: one action your Zap completed successfully. Your plan counts those, and nothing else.
- Polling trigger
- A trigger Zapier checks on a timer, asking the app for new items at a fixed interval. Both LoyaltyLoop triggers work so.
- Instant trigger
- A trigger the app reports by itself, calling Zapier the moment the event happens. LoyaltyLoop has none on Zapier.
- Filter
- A step that lets the Zap continue only when what arrived meets the condition you set, and stops it otherwise.
- Connection
- Your LoyaltyLoop account linked to Zapier once, then reused by every LoyaltyLoop step in all your Zaps.
What a LoyaltyLoop Zap really costs
Zapier bills tasks, and only actions that go through are counted.
- LoyaltyLoop triggers0 tasks
- Each successful action1 task
- Free plan100 tasks a month, two-step Zaps
- Premium appNo
Neither LoyaltyLoop trigger costs a task, however often Zapier checks for responses. Each Submit Customer Data that succeeds counts as one task, and so does each action that follows a trigger; an action that fails costs nothing. LoyaltyLoop is not a premium app, so it runs on the free plan: 100 tasks a month and Zaps of two steps, one trigger and one action. A filter or a second action makes the Zap multi-step, which needs a paid plan.
Connect LoyaltyLoop to Zapier in three steps
- 01
Open Apps and add a connection
In your Zapier account, open the Apps page and click + Add connection. A dialog opens with a search box: type LoyaltyLoop and pick it from the results.
- 02
Sign in to LoyaltyLoop
Click Add connection. A tab opens on LoyaltyLoop: sign in with the account that holds your surveys. You need an existing account, plus read or write access to anything you do not own that the Zap should touch.
- 03
Grant access
Grant Zapier access to the account. The connection is saved once, and both triggers and the action reuse it in every Zap you build afterwards, without asking again.
Your first Zap: alert your team about the responses that matter
GoalWhen a new LoyaltyLoop response meets your condition, post it to your team chat so someone follows up.
- 01
Build: pick the trigger
Create a Zap, choose LoyaltyLoop as the app and New Response as the event, then select the LoyaltyLoop connection you made above.
- 02
Test the trigger
Run the test. Zapier brings back the three most recent responses of the account, so you map the next steps on a real answer rather than a guess.
- 03
Add the filter
Click the plus icon, add Filter and fill the three boxes: the field to look at, the rule and the value. A number rule only works on numbers, a text rule on text.
- 04
Add the chat message
Add your team chat app with its send-message action and map the response fields into the text. With a filter in the chain this is a multi-step Zap, so it needs a paid plan.
- 05
Test, then publish
Test each step once and read what came back. When the message looks right, click Publish to switch the Zap on. Older responses are not picked up.
The LoyaltyLoop triggers
2 events start a Zap when something happens in LoyaltyLoop. Zapier checks for them at the interval your plan allows.
New Response
Polling triggerIn Zapier“Triggers when a new response is created.”
Each time a customer answers one of your LoyaltyLoop surveys, the Zap receives that response and can pass it to any app after it. It is the simple choice when you want to know who answered and what they said.
New Response (Extended)
Polling triggerIn Zapier“Triggers when a new response is created. Provides additional data when compared to the normal New Response trigger for more advanced integrations. NOTE: If you receive more than 100 survey responses within a 15-minute window, only the most recent 100 responses will fire this trigger (Limitation of Zapier's Platform).”
Same event, a new response, but with more data per response than the standard trigger, for richer records and more detailed follow-ups. You point it at one survey.
The LoyaltyLoop action
LoyaltyLoop gives you 1 action. For each one: what it does for you, when to reach for it, and what to watch out for.
Submit Customer Data
ActionIn Zapier“Submit customer data for the survey you specify.”
Sends a customer's details to the LoyaltyLoop survey you choose, so the survey reaches people recorded in your other apps without an import.
When a LoyaltyLoop Zap breaks
Zapier lists no help article for LoyaltyLoop. The extended trigger carries its own ceiling; the other traps are the general ones, applied to surveys.
None of them shows on day one. They show up as responses missing from your log, or a task count that climbs faster than your surveys. When a Zap misbehaves, open our Zapier troubleshooting page.
Only 100 responses in a burst
If more than 100 responses arrive within a 15-minute window, New Response (Extended) only fires for the most recent 100; the rest never start the Zap.Old responses never come through
A Zap only reacts to what happens after it is switched on. Responses already in LoyaltyLoop stay there; moving that backlog is a separate job.A survey that feeds itself
A Zap that starts on a new response and writes back into the same survey with Submit Customer Data can set itself off again and burn through tasks fast.No response counted twice
Zapier keeps track of what it already saw on a polling trigger, so the same response does not start the Zap a second time, even across checks.
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