Claude Enterpret connectorWhat Claude can do in your Enterpret account.
The Claude Enterpret connector exposes 7 tools. All 7 read your customer feedback, 0 write, 0 are left undescribed. Below: what Claude can ask your feedback graph, how its answers stay linked to real records, and who controls access.
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What changes when Claude can query your feedback
Enterpret pulls support tickets, Gong calls, app reviews, NPS surveys and Slack threads into one knowledge graph. With the connector, you stop building dashboard filters to answer a product question. You ask Claude in plain words, it runs the query itself, and each number it gives links back to the records behind it in your Enterpret dashboard.
Size a problem with evidence attached. How many enterprise accounts complained about onboarding this quarter? run_graph_query pulls the matching feedback, and every count in the answer is a link you can open to check.
Quote customers in their own words. Before a roadmap review, you want what users actually said about exports. find_user_quote returns verbatim quotes taken from the records behind the answer. If no validated quote exists, Enterpret says the assistant tells you so rather than writing one.
Filter on the labels your team really uses. search_graph_values finds the exact theme, account or source names, and search_graph_fields surfaces source-specific data such as Zendesk tags or App Store ratings, so the query does not miss because of a spelling.
What it will not do: tag feedback, create themes or change anything in Enterpret. By default the sheet only exposes reading. Nothing runs on its own either; Claude calls these tools while it answers you. For a connector that writes to a work tool, see the Claude asana connector page.
The vocabulary in one minute
Five words you will meet while connecting Enterpret.
- Connector
- The link you set up once between Claude and an account you already own, so Claude can work in it while it answers you.
- Tool
- One named thing a connector lets Claude do. Claude picks the ones it needs on its own; the directory sheet lists them by name.
- Authorization
- Enterpret's own sign-in screen, where you hand Claude the access it will use afterwards. Granted once per person, and revocable.
- Directory
- The official catalogue where every connector has a sheet with its publisher, its purpose and the tools it exposes.
- MCP
- The shared standard connectors are built on, which is what lets an assistant like Claude talk to an outside service such as Enterpret.
Connect Enterpret to Claude in three steps
- 01
Find Enterpret in the connector list
In Claude's settings, open Customize, then Connectors, and look for Enterpret. On a Team or Enterprise workspace, an Owner or Primary Owner enables it for the organization first; then each member connects on their own.
- 02
Launch the connection
Click Connect on its row and sign in to Enterpret in the window the service opens. Each person authenticates with their own account, so queries are tracked per member.
- 03
Read the authorization screen
Check Enterpret's screen before you approve. It belongs to the service, not to Claude, and it decides what the access covers. If the link breaks, Disconnect and connect again; access can also be withdrawn from the Enterpret side.
The 7 tools, sorted by what they do
Enterpret gives Claude 7 tools: 7 that read your account, 0 that change something in it.
A single group this time: all seven tools read, none changes your data. Names stay exactly as Claude shows them, and you never need to call them yourself.
- 7 read
What Claude reads (7)
7 toolsSeven tools that look up, filter and quote your feedback without modifying it.
get_organization_details
Identifies which Enterpret organization you are connected to, so the links in Claude's answers open the right dashboard.
get_graph_schema
Shows Claude what kinds of feedback you track and how they are organized, before it builds a question on top of them.
run_graph_query
Pulls the feedback that answers your question and attaches citation links back to the source records in Enterpret.
search_graph_values
Finds the precise names of themes, accounts, sources or taxonomy values in your data, so Claude filters on real labels instead of guesses.
get_query_examples
Gives Claude reference patterns for common kinds of feedback questions before it builds its own.
search_graph_fields
Surfaces data points that belong to one integration, such as Zendesk tags, App Store ratings or Gong call metadata.
find_user_quote
Returns verbatim customer quotes taken from the records behind Claude's answer.
What Claude asks before it acts
By default, Claude stops and asks before any action it takes on your behalf. With Enterpret, the documented tools only read, so there is no change to confirm.
On a Team or Enterprise workspace, owners decide whether members can let some actions through without being asked each time, and they can limit what a connector may do for the whole organization. That setting applies to everyone and nobody overrides it from their own account. Claude also works with your Enterpret access and nothing more: each member signs in with their own account, and usage is tracked person by person.
Which plans include it
None of the 819 sheets in the official directory shows availability by plan. That answer, connector by connector, is published nowhere; it is a real gap in the catalogue.
Anthropic's general rule is published: remote connectors are open to all users on Claude, Cowork, Claude Desktop and mobile. On Team and Enterprise, an Owner or Primary Owner enables a connector for the organization before members connect. Enterpret's own article says something stricter, set against this rule in the limits section. The Enterpret sheet in the official directory shows the current status.
Where this connector stops
A connector is not an automation. Claude calls these tools while it answers you; no digest goes out on its own when a new wave of tickets arrives.
By default, the sheet only exposes reading, which is an observed floor rather than a guarantee: an administrator can open actions no public sheet shows. The partner badge is not a security audit, and Anthropic says on every sheet that it neither picks a publisher's tools nor guarantees how they behave. This connector is documented by Enterpret alone. Other connector pages sit in the Integrations hub.
Which Claude plans can use the Enterpret connector?
- Claude help center, general connector rule ↗2026-09-18Web connectors are open to all users on Claude, Cowork, Claude Desktop and mobile; on Team and Enterprise, an Owner or Primary Owner has to enable the connector first.
- Enterpret help article ↗2026-05-31The publisher states that connectors need a paid Claude plan, naming Pro, Max, Team and Enterprise.
What this page followsEnterpret is talking about connectors in general, not only its own, and its page (May 2026) predates Anthropic's rule. Neither settles it for your account: check the Enterpret sheet in the directory on your own account.
Need help connecting Enterpret to Claude?
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