Resources · Make integration

Ringover Make integrationAutomate Ringover with Make.

What happens to a call once the phone is hung up? The Ringover Make integration gives you 9 modules, including 4 instant triggers, to push calls, texts and contacts into your other tools. This guide walks sales and support teams from the API key to a first working scenario.

Try the Ringover integration on MakeSee the 9 modules

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What you can automate

What can the Ringover Make integration do for your team?

The Ringover Make integration links your Ringover account to Make so calls, SMS and WhatsApp messages start automations on their own. In Make, an automation is a scenario: a chain of modules, each one a brick that watches, acts or searches. Ringover brings 4 triggers, 4 actions and 1 search.

Call notes that reach your CRM. A rep tags a call or writes a note, a recording or a transcription becomes available, and Watch Aftercall Event starts the scenario. The next module, from another app, stores that note where the account manager actually looks.

A text sent right after a call. Watch New Call Event fires when a call is made or received; Send a Message follows up with an SMS. Useful for a clinic confirming a slot or a sales rep sharing a link discussed on the phone.

A contact base that stays in sync. Create a Contact adds leads coming from a form in another tool, and List Contacts pulls the whole Ringover address book when you want to copy it elsewhere.

Where it stops: the listed modules cannot send a WhatsApp message or edit an existing contact. If the Ringover API offers it, Make an API Call can reach it with the same connection; check the API docs first. Ringover also warns that its Make documentation is AI-generated and may contain mistakes, so test each module with real data first.

Ringover may also have a node in n8n; the n8n vs Make page sets both tools side by side. New to the editor? The Make training covers the basics, and Make troubleshooting helps when a run goes red.

Connect

How do you connect your Ringover account to Make?

  1. 01

    Create an API key in Ringover

    You need an Empower administrator account on Ringover. Open the Dashboard, go to the Developer tab, then the API key section, and click Create an API key. Pick the access rights your scenarios will use and copy the key shown on screen.

  2. 02

    Open the connection from a Ringover module

    In your scenario, add any Ringover module and click Create a connection. If the module carries the instant tag, like the four Watch triggers, Make first asks you to click Create a webhook, then Create a connection.

  3. 03

    Paste the key and save

    Give the link a clear label in Connection name if you like, then paste the API key you copied. That connection is your Ringover account linked to Make once: every other Ringover module in any scenario reuses it.

First scenario

Your first scenario: turn a new lead into a Ringover contact and a text

GoalWhen a lead comes in through a form in another app, Make creates the contact in Ringover and sends them a welcome SMS.

  1. 01

    Create the scenario

    From the Scenarios page, create a new scenario and click the big +. Pick the form or CRM app where your leads arrive and choose its trigger.

  2. 02

    Add Create a Contact

    Click the + to the right of that first module, search for Ringover and pick Create a Contact. Click Create a connection and paste your API key.

  3. 03

    Map the lead's details

    Fill the contact fields with the data from the form module. Once the connection exists, Make shows what it can read from Ringover, so you mostly drag and drop.

  4. 04

    Add Send a Message

    Click the + again and add Send a Message. Write a short welcome text and map the lead's details into it, so each prospect gets a message built for them.

  5. 05

    Test with Run once

    Click Run once and submit a test lead. Each module shows the bundle it received, the item passed from one module to the next, so you can check the contact and the text.

  6. 06

    Schedule and switch on

    Set the schedule on the first module (every 15 minutes by default) and turn the scenario on. New leads now land in Ringover with a text already sent.

Triggers

Triggers: what starts a Ringover scenario

4 modules start a scenario when something happens in Ringover. A scheduled trigger is checked by Make on the scenario's schedule; an instant one is called by Ringover as soon as it happens.

Ringover1Watch Aftercall Event

Watch Aftercall Event

Instant trigger

In Make“Tiggers when a note or a tag is added, updated or deleted. It is also triggered when a recording or a transcription is avalaible.”

You get everything that happens to a call after the conversation: a note or a tag added, changed or removed, and the moment a recording or a transcription becomes available. The scenario starts with that call data in hand.

How it fires
instant. Ringover calls Make through a webhook as soon as the event happens.
When to use it
your reps tag calls as qualified leads and you want the tag and the note copied to your CRM or a shared sheet.
Watch out
one call can produce several events (a tag, then a note, then the recording), so expect several bundles for a single conversation.
Ringover2Watch New Call Event

Watch New Call Event

Instant trigger

In Make“Triggers when a call is made or received.”

Every call made or received in Ringover can open a scenario, which turns your phone line into a live source of activity for the rest of your tools.

How it fires
instant. Ringover calls Make through a webhook the moment a call happens.
When to use it
you want each incoming call logged in a spreadsheet, or a follow-up text sent to the customer right after the rep dials out.
Watch out
outgoing and incoming calls both start the scenario, and each module run counts as an operation on your Make plan. A busy line uses operations quickly.
Ringover3Watch New SMS Events

Watch New SMS Events

Instant trigger

In Make“Triggers when an SMS is sent or received.”

Texts become data you can route: the scenario starts whenever an SMS is sent or received through Ringover, with the message ready for the next module.

How it fires
instant. Ringover calls Make through a webhook as soon as the text goes out or comes in.
When to use it
customer replies to an appointment reminder should land in your helpdesk instead of staying on one agent's line.
Watch out
sent messages trigger it too, including texts that Send a Message posts from a scenario. An auto-reply built on this trigger can end up answering itself.
Ringover4Watch Whatsapp Event

Watch Whatsapp Event

Instant trigger

In Make“Triggers when a Whatsapp message is sent or received.”

WhatsApp conversations handled in Ringover stop living in one inbox: each message sent or received starts your scenario and can be passed along.

How it fires
instant. Ringover calls Make through a webhook as soon as the message is sent or received.
When to use it
a support team answers customers on WhatsApp and wants every exchange archived next to the ticket in another tool.
Watch out
none of the listed modules sends a WhatsApp reply. If you need one, look at Make an API Call with the Ringover API documentation open.
Modules

Actions and search: what Make can do in Ringover

Ringover gives you 5 modules. For each one: what it does for you, when to reach for it, and what to watch out for.

Ringover1

Create a Contact

Action

In Make“Creates a contact in your Ringover account.”

A new person shows up in your Ringover address book, filled with the data an earlier module gathered, so nobody types names and numbers twice.

When to use it
a lead fills a form in another app and your sales team should be able to call them from Ringover.
Watch out
nothing says this module checks for duplicates. Run List Contacts first if the person may already exist.
Ringover2

Get a Contact by ID

Action

In Make“Retrieve a contact by its ID.”

Pulls one specific Ringover contact and all its details into the scenario, as long as you already hold its ID.

When to use it
an earlier step returned a Ringover contact ID and the next module needs the full record, such as a name for a personalized text.
Watch out
it works with the ID only, not a name or a phone number. With just a name, List Contacts is the better starting point.
Ringover3

Make an API Call

Action

In Make“Performs an arbitrary authorized API call.”

Reaches any endpoint of the Ringover API from your scenario, reusing the connection you already set up. It fills the gaps the eight other modules leave open.

When to use it
you need something with no ready-made module, such as editing an existing contact or replying on WhatsApp, if the Ringover API offers it.
Watch out
you write the request yourself from the Ringover API docs, and the access rights of your API key decide which calls go through.
Ringover4

Send a Message

Action

In Make“This will send an SMS (the user must have the WRITE rights for Conversations routes)”

Sends an SMS from your Ringover account, with a text you can build from data gathered earlier in the scenario.

When to use it
right after a call or a booking, to send the customer a confirmation, an address or the link promised on the phone.
Watch out
the API key needs WRITE rights on the Conversations routes. Also keep it away from a scenario started by Watch New SMS Events, or it can loop.
Ringover5

List Contacts

Search

In Make“Lists all the contacts in your Ringover account.”

Brings back the contacts stored in your Ringover account, each one as its own bundle, ready to be copied, compared or filtered further down the scenario.

When to use it
you want a spreadsheet copy of the address book, or to check whether a lead already exists before creating it.
Watch out
every module placed after it runs once per contact, and each run counts as an operation on your plan.
Need help

Need help automating Ringover with Make?

A person reads every message.

FAQ

Ringover and Make: common questions

01Is the Ringover Make integration free?
Yes on the Make side. Ringover is a standard app, available from the Free plan. That plan allows 2 active scenarios, a minimum of 15 minutes between scheduled runs, up to 5 minutes per execution, files up to 5 MB and 512 MB of data transfer. Paid plans bring the interval down to 1 minute and count usage in credits per month. Your Ringover subscription is separate: the Make documentation sends you to the Ringover pricing page, and this page quotes no price for it.
02What is needed to connect Ringover to Make?
An Empower administrator account on Ringover and a public API key. Create the key from the Dashboard, in the Developer tab, under API key, with Create an API key. Choose the access rights, copy the key, then paste it in Make after clicking Create a connection on any Ringover module. For the instant triggers, Make asks you to click Create a webhook first. If you plan to send texts, give the key WRITE rights on the Conversations routes.
03Do the Ringover triggers in Make fire instantly?
Yes. All 4 Ringover triggers are instant: Ringover calls Make through a webhook as soon as a call, an SMS, a WhatsApp message or an after-call event happens. There is no polling interval to set on them, unlike scheduled triggers that Make checks every 15 minutes by default. Keep in mind that each event starts a run, and each module that runs counts as an operation on your plan, so a busy phone line adds up.
04What if a Ringover module is missing in Make?
Use Make an API Call. It reaches any endpoint of the Ringover API with the connection you already have, which can cover needs the 9 listed modules do not handle, like editing a contact or sending a WhatsApp reply, as long as the Ringover API offers them. You write the request from the Ringover API documentation. Ringover itself notes that its Make documentation is AI-generated and may contain mistakes, so confirm important details with Ringover and test each call with Run once.
05Make or n8n for Ringover?
It depends on what you need, and this page only documents the Make side. In Make, Ringover offers 9 modules: 4 instant triggers for calls, after-call events, SMS and WhatsApp, 4 actions including Make an API Call, and 1 contact search. Ringover may also have a node in n8n; compare the modules each tool lists for Ringover against the scenario you have in mind, and check that your key events and your contact actions are covered before you choose.
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